Host Rocket review

This review cover a general impression of hostrocket.com product features like reliability, support, data center, price & more. Brand #1007, listed since .

Most Recent Customer Reviews

Bea (bea@w...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Very slow customer service
MYSQL database gets blocked from outside every other day. Customer service is very slow, and most of time unhelpful. Would not recommend this hoster again.

Performance when running is ok though.
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
It used to be great place few years back, but not anymore... for the past 2 years lots of time down and problems with our websites! We got infected with a virus and password protection was hacked..
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Customer Relation
From website: "24/7 Support" & "Get fast, reliable U.S. based Support!"

At times, this is correct; but there are all too many recent occasions when "24/7 Support" is nowhere to be found. There are other occasions when "Get fast, reliable U.S. based Support!" just isn't "fast, reliable" at all.

This is the one area HostRocket needs to improve.
MORE REVIEWS

Editorial Review


HostRocket is influencing the webhosting industry on a daily basis by providing best class services that cannot be easy found elsewhere.

History
HostRocket.Com, Inc. is a privately owned, multi-million dollar corporation located in Upstate New York that was founded in 1999. Today, the company provides webhosting services to approximately 90,000 top websites. In addition, the company serves hundreds of additional clients by providing services such a dedicated server hosting, reseller web hosting, e-commerce hosting, collocation, and application hosting. By focusing on service while maintaining affordability, the company provides service that meets the unique needs of each client and exceeds their wildest performance expectations. Customers and vendors across the globe can agree that HostRocket is truly the future of managed hosting.

Since the company was founded in 1999, it has experienced an incredible amount of consistent growth. Without utilizing venture capital, funds from outside investors, or bank financing, HostRocket has grown tremendously while being entirely debt-free. With a positive cash flow and a high level of profitability, you can depend on HostRocket to be here for decades to come. Many times, when you choose a web hosting provider, you are actually placing the fate of your online business in the hands of a company owned partially or wholly by profit hungry investors. As a HostRocket customer, you can be assured that your site is completely in the hands of the people you interact with every day, the talented HostRocket team.

A keen focus on customer service is immensely apparent at HostRocket. You will encounter helpful sales representatives who help you evaluate your needs, detail-oriented billing agents who try to save you money, and knowledgeable customer service professionals who help you understand web hosting. In addition, working behind the scenes, many other professionals including network engineers, quality assurance agents, and business analysts keep operations running smoothly. Each HostRocket employee is dedicated to making sure your hosting experience is one that echoes satisfaction.

Headquartered in Clifton Park, NY, which is in a region known as New York's Tech Valley, HostRocket conducts business from one of the country's leading regions in the high-tech sector. The Tech Valley is home to over 1,000 major technology-oriented companies who together have a combined annual payroll which exceeds 2 billion dollars. Forbes magazine calls the Tech Valley one of the "Top 20 Places to do Business in America" while Sperling's BestPlaces refers to the region as "The Least Stressful Region in the Country". Additionally, the region is not prone to major disasters and is known to have one of the highest concentrations of skilled workers in America. When you combine these very unique factors, you can breathe a sigh of relief knowing that HostRocket's strategically chosen location gives the company a competitive advantage and enhances the overall stability of the company.

Shared WebHosting

A great solution for your personal or business website!
Hosting your personal or business website has never been easier - or cheaper! Get all the same great features, at an affordable price. This package allows you to host all of your personal or business websites under one account, with unlimited storage and bandwidth. Whether you are looking to host one personal site, or a dozen sites for your business, this is the perfect one-stop solution.

General Features
- cPanel (control panel)
- Money Back guarantee
- 99.5% Uptime Guarantee
- Unlimited Storage Space
- Unlimited Bandwidth
- Unlimited Databases
- Unlimited Domains
- Unlimited Sub-domains
- Unlimited FTP Accounts
- Free Site Backups via cPanel

Email Features
- Unlimited autoresponders
- Web-mail access
- Integrated spam filtering
- Unlimited forwards
- Unlimited POP3 E-mail accounts
- Unlimited iMAP Email Accounts
- Unlimited Aliases
- Unlimited mailing lists

Additional Features
- Streaming audio/video capabilities
- Custom error pages
- Server side includes
- Hotlink protection
- Free Perl module installations
- URL redirection
- Web-based file manager
- phpMyAdmin

Software Support
- PHP 5 with suPHP
- MySQL 5, Perl 5
- SSH access
- GD / ImageMagick
- CRON Abilities
- Microsoft Expression Web Support
- AwStats web statistics
- Webalizer web statistics


Reseller VPS Hosting
Starting at only $34.95/month, DotBlock's cloud VPS hosting is an easy to use platform for reselling hosting. With no limit on the number of servers, and the reliability and expandability of our cloud hosting platform, the sky is the limit!

cPanel, a website control panel interface, is designed for website owners.
Uploading and managing web pages
installing applications
Error logs to locate problems
Creating email accounts
Backing up Data
Protecting content and bandwidth
Visitor Stats

WebHost Manager (WHM), a server control panel interface, is designed for server administrators and web hosts.
Install applications and programming language modules
Setup & modify customer accounts
Server failure alerts
Create and apply hosting plans
Block spam
Integrate new web technologies

Manage Customer Accounts - Create and modify new customer accounts. Create and apply hosting plans or packages. Control which features are available to your customers. Email all your customers on the server.
Rebranding Solutions - Create your own nameservers, replace the cPanel logo with your own, or completely customize the appearance using the Branding Editor. You can also integrate your own payment system.

Note: Cloud services are offered via dotblock.com

Dedicated Machines
HostRocket's dedicated server hosting customers are relaxed because they know they have a great server and reliable service. HostRocket's prime location allows us to guarantee 99.5% Network Uptime.
We also provide technical support 24 hours a day, 7 days a week, 365 days a year by our highly trained support team.

All dedicated servers come with the following specs:
1000 GB Tier 1 Bandwidth - Perfect for high traffic websites that require large amounts of web space & data transfer.
Hardware Replacement - All dedicated packages include 1 hour of free hardware replacement.
Package Upgrades - All dedicated packages are upgradeable.
99.5% Network Uptime SLA - We promise a 99.5% uptime guarantee or your money back.
cPanel Control Panel - cPanel is designed to simplify tasks such as: uploading, email, backups, and more...
CentOS or Ubuntu Linux - Choose the linux operating system you want to use.
24/7/365 Tech Support - We offer multiple channels for support and can even re-boot your server should a problem arise.

Add On Services
You can add these services to your existing accounts. Please contact support to add a service.
- Domain Transfers $20
- Dedicated IP Addresses $2/mo.
- 128bit SSL Certificates $119/yr.
- Domain Registrations $20/yr
- Remote Backup $5/backup
- cPanel $29.95/mo

Editorial note:
The most disappointing about Host Rocket is customer service, which is pitifully fragile when compared to that provided by other companies on this list. Whenever you call, you bump into the automatic answering machine or have to hold on while they are receiving other calls. In addition, orders must be submitted online, but not over the phone, which can be rather annoying in some cases. They claim to have around 30 technical support staff, but still are somehow unable to manage the flow of customers.

When it comes to servers, they are definitely above average, with less than one thousand users on each server, which guarantees stable performance and less vulnerability to hacker attacks. The level of uptime is rather high, and their packages include all common customer-friendly features that are on par with those provided by competing co-location vendors. They currently plan to offer many new features in the future such as load balancing. In addition, Host Rocket offers one of the most reliable backbones around, thanks to its OC-192 connection with Qwest. Thus, you will get above average web hosting platform to launch your business on the Web.

Data Center

Owning our own datacenter allows us to provide you with unmatched reliability and uptime. Not being dependant on other companies to provide us with access to the servers, reboot servers, make hardware upgrades on the fly, and fix problems before they become problems for your customers allows us to keep your sites available faster and more reliably than our colocated competitors.

HostRocket Data Center Fact Sheet
Building Size: 52,000+ Sq. Ft. A new class a office building, 21 corporate drive offers the perfect location for housing a world class data center.
Location: 21 Corporate Drive, Clifton Park, NY An area not prone to any major natural disasters ensures you that your servers will not be down as a result of Mother Nature.
Connection: Redundant OC-12 fiber loops directly from our network to Time Warner Telecommunications' nationwide fiber network allows us to send your site out on any number of different carriers.
Networking: High end gigabit Ethernet infrastructure. All wiring is done with tested factory terminated cat5e gigabit Ethernet wiring to ensure maximum bandwidth. Cisco Routers and Switches ensure that your site will not be down as a result of inferior hardware failure.
DataCenter Size: 10,000+ Sq. Ft. Large enough to hold thousands of servers and the ability to more than double the capacity of the server room ensures you will have room to grow for years to come.
Network Security: DOS and DDOS attack prevention in place. High end DOS (Denial Of Service) and DDOS (Distributed Denial Of Service) attacks are stopped using redundant firewalls.
Electrical: Multiple 30 Amp Circuits Per Rack. Running our electrical circuits at 75% max capacity ensures your server will never be short on the power it needs no matter what conditions happen that could affect the power further up the line.
Cooling: Redundant Rooftop 65 Ton AC Units. The server room is kept at a cool 65 degrees farenheit and the proper level of humidity to ensure both condensation and static electricity will not be a problem no matter what the weather is like outside.
Generator: Full diesel generator backup for all equipment. All equipment is on a powerful Kohler diesel power generator which is turned on automatically 4 seconds after a power failure, long before the battery backup begins to fade. 1,000 gallons of fuel are kept on site, with refueling contracts in place.
UPS: Full UPS Battery Backup for all equipment All equipment is backed up using multiple separate APC battery backup units to add extra redundancy in case of power failure. All UPS equipment is automatically tested every 2 weeks to ensure working order.
Staff: 24/7/365 On Site Staff Full staff means that no matter what time of day or night a problem may arise, the proper technicians to handle the problem be it software, hardware, or networking, are available to fix it right away.

Conclusion

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Dedicated
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Support
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hostrocket.com Screenshot
Website research for Host Rocket on October 12, 2015 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
RocketFreedom featuresSign up today and get 6 months free!

HostRocket provides quality shared hosting for only $4.99! For less then $5 dollars a month you get a service loaded with features including unlimited bandwidth, unlimited e-mail, growing storage space and the [...]
$4.99/mo. $29.95 Setup Fee unlimitedunmetered
Linux - Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
DEDICATEDone Plan featuresThe DEDICATEDone Plan is perfect for high traffic business and personal sites, featuring a 2.2 ghz Celeron Processor, 60GB of hard drive space and 700GB of transfer.
Server Specs Provided:CeleronIntel CPU512MB RAMOperating System:LinuxWeb Server [...]
$99.95/mo. 60 GB700 GB
DEDICATEDtwo Plan featuresThe DEDICATEDtwo Plan is perfect for high traffic business and personal sites, featuring a 2.4 ghz Intel Pentium 4 Processor, 80GB of hard drive space and 700GB of transfer.
Server Specs Provided:Pentium 4Intel CPU512MB RAMOperating System:LinuxWeb [...]
$119.95/mo. 80 GB700 GB
DEDICATEDthree Plan featuresThe DEDICATEDthree Plan is designed for sites receiving large quantities of traffic and large traffic spikes, featuring a 2.8 ghz Intel Pentium 4 Processor, 80GB of hard drive space and 700GB of transfer.
Server Specs Provided:Pentium 4Intel CPU1GB [...]
$149.95/mo. 80 GB700 GB
DEDICATEDfour Plan featuresThe DEDICATEDfour Plan is ideal for resource hungry database driven high traffic websites, featuring a Pentium D Dual-core 2.8 ghz Processor, 80GB of hard drive space and 700GB of transfer.
Server Specs Provided:Pentium 4Intel CPU1GB RAMOperating [...]
$199.95/mo. 80 GB700 GB

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Web stats

Owner: HostRocket.Com, Inc.
Web Site Title: Shared Web Hosting & Dedicated Server Hosting
Website Description: Shared web hosting & Dedicated server hosting for business and e-commerce clients. Personal/business web hosting, reseller web hosting, dedicated server hosting, collocation, and application web hosting capabilities. Hostrocket.com provides managed web hosting, shared web hosting solutions and [...]
Statistics
Site in business since:
Links to the site: 603
Details for http://www.hostrocket.com
Website DNS: hostrocket.com - 216.120.225.3 ( Clifton park )
MX::postoffice.hostrocket.com - 66.147.236.15 ( Clifton Park )
dns1.hrnoc.net - 216.120.225.19 ( Clifton Park )
dns2.hrnoc.net - 216.120.228.254 ( Clifton Park )
Server Software: Apache/2.4.6 (CentOS)|PHP/5.4.16
Website IP: 216.120.225.3
IP Location Country/State/City: United states / New york / Clifton park - see top providers in United States, New York
ISP Name / ISP URL: HostRocket Web Services / hostrocket.com
Facebook Shared Count: 77
Linkedin Shared Count: 18
Google+ Shares Count: 4

TestimonialsCustomer testimonials

As for everyone running professional business on the Internet, resilience is of great importance for me. In the past I have had certain problems with server network availability caused by lack of redundancy. It is difficult to assess the actual character of redundancy promised by hosting providers. But with Host Rocket I hit the nail on the head! I'm not strong in technical specs, and the words "redundant CSS switches" convey little meaning to me. Still I'm greatly satisfied with the performance of my site - and it's enough to entrust Host Rocket with my further Internet projects.

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News

HostRocket, ViaTalk CEO Recognized - Web hosting provider HostRocket (hostrocket.com) announced on Thursday that Brendan Brader, CEO of HostRocket and VoIP provider ViaTalk (viatalk.com) has been named to the "40 Under Forty" list of emerging business leaders by The Business Review.
Along with his longtime friend John Reyes, Brader co-founded HostRocket in 1999 at the age of 19. The Web host has grown into a debt-free multi-million dollar company, and currently hosts over 100,000 Web sites. HostRocket's servers are located on-site at its corporate offices. In 2005, the HostRocket team launched sister company ViaTalk. It quickly became a top national Internet phone service provider with customers in 2,200 markets in all 50 states. The two companies are headquartered in different buildings at the same corporate office park. Brader says he divides his time between the two companies, spending the morning at ViaTalk and the afternoon and late evenings at HostRocket. "I am proud that HostRocket.com has become the industry ... [search all hostrocket.com news]

Social Networks

https://www.linkedin.com/company/hostrocket-com-inc-
About: HostRocket.Com, Inc. is a privately owned, multi-million dollar corporation located in Upstate New York that was founded in 1999. Today, the company provides web hosting services to approximately 50,000 top websites. In addition, the company serves hundreds of additional clients by providing services such a dedicated server hosting, reseller web hosting, e-commerce hosting, collocation, and application hosting. By focusing on service while maintaining affordability, the company provides service that meets the unique needs of each client and exceeds their wildest performance expectations. Customers and vendors across the globe can agree that HostRocket is truly the future of managed hosting.
HostRocket.Com, Inc. (est. 1999) is a Privately Held entity having 45 followers on LinkedIn and 11-50 employees, industry Internet.
No official account on Google+ yet!
No official Blog yet!

Domains trend

ReviewsCustomer Ratings

The quick stats of Host Rocket profile shows a note average of 4 out of 10, counting 10 opinions. (few listed on the top of the page)
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Duke Johnson (duke@a...)
Time Hosted: 1 to 2 years
Global rating
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Hostrocket was simply the worst web hosting company I have ever had the displeasure of using. Constant problems with little to no help from their customer service team. Long waits on hold only to be disconnected once I reached the front of the line. Weekly problems with servers crashing ... my web page and email accounts crashed constantly. I would strongly recommend you look for another hosting company unless you would like high blood pressure!
Chris (whitebricks@g...)
Time Hosted: 2 to 3 years
Global rating
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worst service ever hold times are almost 1 hour long if not longer and my site has been hacked 2x it's a simple site with no features or code.

DO NOT USE
Yousuf Ahmed (info@h...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
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If you want to resell hosting,I think hostrocket is best.If you think about rate,its really wonderful. But,if you look hostgator,they take $25 for 24 GB Hosting.You never oversale hostgator hosting.But,you can oversale rockethost hosting.They give you 1000GB WHM reseller hosting!I think it is best in the world.No any company can offer like this.What you think?
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Customer Relation
Contacted over the phone and after waiting 10 minutes i got redirected by the operator to some employee extension which could not be reached. I have a ticket open from over 2 mo. and there is no response .. total sleep or no respect!
When using live chat, operator take's forever to pick up the chat ..
LHRace (l@i...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I saw the review commenting on customer service, and I'd just like to say that the email system of customer support works incredibly well and the guys there - Don is particularly brilliant! - are so good at sorting stuff out, including anticipating where problems might arise and warning me. The phone system isn't perfect but I've never had too much need of it, given the promptness with which the support tickets are dealt with.
Israel Isassi (israel@r...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
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Since my previous comment about e-mail instability, HostRocket has been excellent. Apparently whatever issues they were experiencing have been resolved and I am back to recommending them to my clients.
Israel Isassi (israel@r...)
Time Hosted: 1 to 2 years
Global rating
HostRocket had been an excellent webhost for quite some time.. Now all of a sudden they can't seem to get a handle on something as simple as e-mail services, although everything else seems fine.

I'm not sure they have a grasp on the fact that some of their clients run their businesses on HostRocket web and e-mail servers. It's becoming all too frequent for their e-mail servers to be down or experiencing "delays".

Having 20 years experience in the IT industry, I can understand the complexities of running a data center. I also understand that if you can't keep the systems running you will lose customers. I'm not sure HostRocket understands that simple fact.
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