✔ Dotster review

40 user reviews; 0 support responses; 0 testimonials; 13 products, 2 promotions, 5 social accounts; 149,518 hosted domains, Alexa #141438; 📆 listed 2005 (#614)

👪 Most Recent Customer Reviews

📅 Aug 4, 2020

-anonymous- (-hidden-) / corbettharrison.com

😠 I was with Dotster since the earliest days--like 2002 or 2003. In 2020, they became my least favorite company online.

They lie. They screwed up my website by installing one of their own touted products to me, took months to attempt to fix it, and finally I had no choice but to fire them and start my website over with a more trust-able company. Dotster says this, but it's 100% a lie: Dotster understands that its customers value versatility, integrity, ease of use and timely response to support requests. "By listening to our customers and responding to their needs, Dotster has developed a loyal and growing customer base that shares our core values. Because we deliver a secure, personalized Web presence with 24/7 support, millions of customers worldwide rely on Dotster as their trusted online expert."

I lived for a month and a half with no website online, losing money right and left because of Dotster's absolute incompetence with their own products. Everything in the above [read more...]

📅 Apr 21, 2017

-anonymous- (-no email-) / binetpro.com

😠 Dotster wrote off my card money without my consent

Dotster have withdrawn from me money for service which I didn't order.

$17.49. Card **** 0530
I renew domain names at the price about $8.59. But not $17.49.

I didn't read the letter which Dotster sent
1. I did not subscribe to Dotsterr newsletter
2. I did not open spam
I didn't buy service
I don't need service
I didn't confirm payment

This is a huge non-respect for the user.

I asked about a personal discount, which compensates me for the costs. For example, I could be given a discount to renew the domain. But nothing was given to me.
This is a huge non-respect for the user again.

📅 Feb 3, 2017

-anonymous- (-no email-)

😠 Doster Sucks
Been trying for a full week to transfer a domain AWAY from dotster. Every ~24 hours I get "denied". I call they say oh, yeah, you need to do "this" even though I've done "this". And then ~24 hours later "denied" again. If I ever get this moved I'll be moving the rest of my domains. Do not go here, they suck!

MORE REVIEWS

📄 Editorial Review

🔃 Dotster is part of Newfold Digital
🔧 Services: Web HostingDomain Registration
⇔ Redirected domains: namezero.com addresscreation.com alldomains.com hostlane.com enameco.com domainbank.net domainbank.com fortunecity.com 1asphost.com domaindlx.com

Founded in 1998, Dotster offers web services for individuals, small and medium-sized companies, hosting over 1.2 million websites worldwide.

The company specializes in the following web services:

Shared Hosting;
E-mail Hosting;
Domain Registration;
Website Builder;
SSL Certificates;

All shared hosting plans have a free domain name included, free SSL and scalable bandwidth. Shared hosting services include the following unlimited features:

Unlimited disk space;
Unlimited subdomains;
Unlimited websites (except for the entry-level plan);
Unlimited databases (only for the advanced-level plan);
Unlimited FTP logins (only for the advanced-level plan);

💰 Price & Cost

They offer industry-standard prices for their products. These are available with 1-year, 2-year or 3-year contracts and billing is made monthly or annually.
They accept payments made through credit cards and PayPal. They are a risk-free company as there is a 30-day refund policy available.

⌛ Reliability

The company offer 99.9% uptime guarantee for their services.

Dotster is focused on turning into a more maintainable business. One of their essential drives is to buy environmentally friendly power credits equivalent to 150% of their facilitating worker power utilization. This implies that by facilitating your site with Dotster, you're supporting environmentally friendly power programs.

Eco Features:

150% environmentally friendly power counterbalance for all web facilitating workers - They buy sufficient environmentally friendly power credits from BEF to balance the entirety of their facilitating power use.

They plant a tree for you! - They buy a tree from the Trees for the Future program for each new Dotster web facilitating client. (more seasoned program)

High-proficiency workers - Their facilitating foundation is continually redesigned for greatest unwavering quality and effeciency, which decreases their force use over the long haul even while making our facilitating all the more impressive.

🏢 Data Center

The company hosts their servers in Burlington, MA (USA).

Dotster's Certified Network Engineers deal with a top tier datacenter, establishing a steady and secure climate for your online business. Try not to place your site in the possession of the obscure. Dotster realizes your site is basic to your business and offers an excellent uptime history and high performing workers utilizing the most recent advances and organization plan. You can rely upon Dotster's exclusive expectations of activity to give the dependable and undaunted site facilitating that is important to you.

✍️ Customer Support

Customers can choose to contact them from the following support options: toll-free phone, e-mail, live chat, Twitter or Facebook. Technical support is available 24/7.

For additional help, they can choose to access their knowledgebase, FAQ and video tutorials to help you get solutions for your server management.

🔨 Control Panel

They use in-house control panel (vDeck) .

🎯 Conclusion

Active in the hosting industry for a great number of years, Dotster offers web solutions well-equipped with industry-standard features. However, there are no VPS or dedicated servers available here.

These come at reasonable prices and there is also a 30-day money-back guarantee. With efficient support and great uptime, Dotster is a reliable provider if you are looking for domain, website building or shared hosting services.

📢 Special pages

Website research for Dotster on June 18, 2021 by WebHostingTop

Coupons🎁 Promotions

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How much is 4 + 3 ?	Respond with 7

Plans📤 Dotster Website Products

🔧 Shared - 💻 Linux	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🆓 Free domain / 🔌 Allowed
Basic Hosting	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔧 Category : DNS, Website Builder ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 1 🆓 Free domains : 0 📌 Dedicated IPs : 0 Plan Features Subdomains UNLIMITED Email Addresses 100 FTP Logins 5 MySQL Databases 10 Drag and Drop Site Builder DNS Management Standard Forwarding Web Analytics Tool PHP 5.3, 5.5, 5.6, 7.0 and 7.1 Perl/Python 🔗 Plan URL : https://www.dotster.com/hosting/	$3.75/mo.	unlimited	unmetered	Jun 2020	0 / 1
Deluxe Hosting	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔧 Category : DNS ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 Plan Features Subdomains UNLIMITED Email Addresses 250 FTP Logins 25 MySQL Databases 25 Drag and Drop Site Builder DNS Management Standard Forwarding Web Analytics Tool PHP 5.3, 5.5, 5.6, 7.0 and 7.1 Perl/Python 🔗 Plan URL : https://www.dotster.com/hosting/	$6.75/mo.	unlimited	unmetered	Jun 2020	0 / unlimited
Ultra Hosting	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔧 Category : DNS ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 Plan Features Subdomains UNLIMITED Email Addresses UNLIMITED FTP Logins UNLIMITED MySQL Databases UNLIMITED Drag and Drop Site Builder DNS Management Standard Forwarding Web Analytics Tool PHP 5.3, 5.5, 5.6, 7.0 and 7.1 Perl/Python 🔗 Plan URL : https://www.dotster.com/hosting/	$13.75/mo.	unlimited	unmetered	Jun 2020	0 / unlimited
🔧 Domains	Keep mouse over features!	💰Price			📆 Updated
.com	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 .NET $12.99 .ONLINE $5.99 .SITE $4.99 .ORG $8.99 .SPACE $2.99 .CLUB $14.99 .CO $10.99 .US $4.99 🔗 Plan URL : https://www.dotster.com/domains/	$9.99/yr.			Jun 2020
🔧 SSL Certificates	Keep mouse over features!	💰Price			📆 Updated	🔐 Domains protected
Domain Validated SSL	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔧 Category : DNS, Website Builder ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔐 Domains protected : 1 Protection & Google Rankings FEATURES $10,000 warranty Secure customer information May boost Google rankings Seal of Trust Logo Seal of Trust Every SSL certificate includes a seal of trust graphic confirming your website [...] 🔗 Plan URL : https://www.dotster.com/ssl-certificate	$3.00/mo.			Jun 2020	1
Wildcard SSL	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔐 Domains protected : Unlimited Protection & Google Rankings FEATURES $250,000 warranty Secure customer information May help boost Google rankings Protect multiple subdomains Seal of Trust Logo Seal of Trust Every SSL certificate includes a seal of [...] 🔗 Plan URL : https://www.dotster.com/ssl-certificate	$9.00/mo.			Jun 2020	all subdomains
Enhanced E-commerce Protection	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔐 Domains protected : 1 Protection & Google Rankings FEATURES Enhanced e-commerce conversion Green "trust" visual bar $1,750,000 warranty Secure customer information May help boost Google rankings Seal of Trust Logo Seal of Trust Every [...] 🔗 Plan URL : https://www.dotster.com/ssl-certificate	$22.50/yr.			Jun 2020	1
🔧 Website Builder	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🆓 Free domain / 🔌 Allowed
Starter	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0 Build up to 6 pages Over 550k images available for use Pre-built sections and page layouts SEO tools Chat and email support 🔗 Plan URL : https://www.dotster.com/website-builder	$1.99/mo.	unlimited	unmetered	Jun 2020	0
Business	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0 Build unlimited pages for your site Revision history for pages Analytics integration Telephone support 🔗 Plan URL : https://www.dotster.com/website-builder	$6.99/mo.	unlimited	unmetered	Jun 2020	0
eCommerce	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0 Sell products online Inventory management and tracking PayPal integration Offer coupon codes and promotions Priority telephone support 🔗 Plan URL : https://www.dotster.com/website-builder	$12.99/mo.	unlimited	unmetered	Jun 2020	0
🔧 Emails - 💻 Linux	Keep mouse over features!	💰Price			📆 Updated
Email Essentials	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 Business-class email & calendar 15 GB of Exchange Online storage The familiarity of Outlook Your domain name email address will always be up and running when you need it, with our 99.9% uptime. With our web-based email provider, you [...] 🔗 Plan URL : https://www.dotster.com/email/google-workspace	$1.99/mo.	15 GB	unmetered	Jun 2020
Business Plus	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 50 GB of Exchange Online storage Microsoft Office Online 1 TB OneDrive For Business cloud storage Private and internal social networking and portals Your domain name email address will always be up and running when you need it, with our 99.9% [...] 🔗 Plan URL : https://www.dotster.com/email/google-workspace	$4.99/mo.	50 GB	unmetered	Jun 2020
Business Pro	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 Microsoft Office for desktop Office 365 apps for tablets & smartphones Automatic syncing across all devices Book appointments online with Bookings Additional tools like Invoicing and MileIQ Your domain name email address will always be up [...] 🔗 Plan URL : https://www.dotster.com/email/google-workspace	$9.99/mo.	unlimited	unmetered	Jun 2020

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📊 Web stats

📂 Details for https://www.dotster.com/
⚑ Targeting:	United States
📥 Website DNS:	ns200.dotster.com => 172.64.53.155 ( *San Francisco* ) / CloudFlare Inc. - cloudflare.com ns100.dotster.com => 172.64.52.250 ( *San Francisco* ) / CloudFlare Inc. - cloudflare.com ns1.dotster.com => 172.64.52.250 ( *San Francisco* ) / CloudFlare Inc. - cloudflare.com ns2.dotster.com => 172.64.53.155 ( *San Francisco* ) / CloudFlare Inc. - cloudflare.com MX::mx.dotster.com => 66.96.140.88 ( *Jacksonville* ) / Newfold Digital Inc. - newfold.com
🔨 Server Software:	AmazonS3
📌 Website IP:	65.254.239.180
📍 IP localization:	United States, Florida, Jacksonville - see top providers in United States, Florida
🔗 ISP Name, URL:	Newfold Digital Inc., newfold.com

✅ Customer testimonials

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How much is 4 + 3 ?	Respond with 7

📋 Dotster News / Press release

Sedo Buys Domain Parking Service - Online domain marketplace Sedo (www.sedo.com) announced on Tuesday it has acquired domain parking service RevenueDirect (www.revenuedirect.com) from domain registrar Dotster (www.dotster.com), which will increase Sedo's North American market share.
Dotster recently expanded its user-community platform, providing companies with online communities and next-generation social networking at four new price points.
In addition to the acquistiion, Sedo also announced it has formed a strategic [...]

Dotster Launches Online Community Platform - Recognizing that social networks vary in size, online and hosting services provider Dotster (www.dotster.com) has expanded its user-community platform, giving companies of any size the ability to reap the benefits of online communities and next-generation social networking at four new price points.
According to Dotster's Wednesday announcement, Dotster has repackaged its Dotster Connect social networking service to offer four redesigned levels of service. Opening up its Connect service line to [...]

GotWebHost Adds SEO and Demos - Web host Got Web Host (gotwebhost.com) has released of its demo video player, providing users with access to over 160 search engine optimization and web hosting tutorials free to anyone.
"With our demo player you can see Flash tutorials on many web hosting and search engine optimization topics," Got Web Host internet marketing director Tanya Martin said in a statement. "Plus, when we add more demos or tutorials you will get them automatically each time you start the player."According to Got [...]

[search all dotster.com news]

📣 Dotster Social Networks

https://twitter.com/dotster
For support requests, please contact 1-800-401-5250
Account started from February, 2009, having already 3747 tweets with 2016 followers and 1343 friends. Last activity on March 16, 2020. See recent tweets:

March 16, 2020 - We want to assure you that we are monitoring the coronavirus (COVID-19) situation closely at Dotster and are workin… https://twitter.com/i/web/status/1239568352701448192

May 24, 2018 - Take advantage of this sale before #MemorialDay weekend begins! ☀️ Save 20% on your next order with #coupon code SU… https://twitter.com/i/web/status/999636374688010240

May 21, 2018 - Save 15% on new .ME #domain names and more with #coupon code ME15! Exclusions apply. Find your new domain name now:… https://twitter.com/i/web/status/998549215897899008

https://www.facebook.com/Dotster/
About: For a support request that requires a response, please contact 1-800-401-5250 or speak to us on chat.
Dotster account is having many likes, talking about them several people. Last activity on Apr 15, 2019. Recent posts:

May 24, 2018 - Take advantage of this sale before Memorial Day weekend begins! ☀️ Save 20% on your next order with coupon code SUMMERSUN1 on Dotster.com. Exclusions apply.

May 21, 2018 - Save 15% on new .ME domain names and more with coupon code ME15! Sale ends May 22. Exclusions apply. Find your domain name now: http://ow.ly/V3AO30cbLD3

May 7, 2018 - Be a big spender this week! Save 20% when you spend $40 or more in a single order on Dotster.com. Exclusions apply.

https://www.linkedin.com/company/dotster/
Dotster (established 2000) is a Privately Held entity having 242 followers on LinkedIn and 51-200 employees, industry Internet.

No official Blog yet

https://www.bbb.org/us/wa/vancouver/profile/web-design/dotster-inc-1296-79002066

https://www.crunchbase.com/organization/dotster

📈 Domains trend

Reviews👪 Dotster Customer Ratings

The quick stats of Dotster profile shows a note average of 2.0 out of 10, counting 40 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login

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How much is 4 + 3 ?	Respond with 7

(2 = 5.00%)
(2 = 5.00%)
(1 = 2.50%)
(3 = 7.50%)
(32 = 80.00%)

📅 Mar 23, 2013

jim neczypor (nezdesign@y...) / nezdesign.com

😠 the worst ever
the worst ever. often my mail and or server is down, they switch things up and kick me off without notice or transition. i have to spend hours trying to get back up again and again. i am dropping them asap.

📅 Jan 17, 2013

p (missp@s...) / sexypandora.com

😠 dotster sucks
Their support is the WORST. Currently, they screwed up my FTP access so that I can only log in to ONE of my sites. I put in a support ticket. It's been 6 days and I've gotten NO response. This has been a constant problem, the whole time I've been a client. I am currently in the process of switching everything over to godaddy.

📅 Nov 17, 2012

Elizabeth Beckman (liz.beckman142@g...) / westvirginiaalpacas.net

😠 Dotster is THE WORST EVER in 12 years of website work
Dotster took over my registrar, and locked up all my domain names (over 130) so that I cannot update the Domain Name Servers. There is ONE person working at the company who has access to update them now and he's too busy to work on my name server updates. I've been struggling with them for a week now while almost all of my websites are down. Their customer support staff is not knowledgeable and they do not help at all. BEWARE OF DOTSTER!

📅 Jun 6, 2012

mesentsev (alex7103@m...) / mesentsev.fortunecity.com

😠 not best at all
It took Dotster more than 3 weeks to admit that they closed my account and erased my files without notifying me.
Facts are the following:
1. According to their representative, at April 30, 2012 Dotster bought my former hosting company.
2. At May 4, I discovered that access to my former homepage is blocked and I can't login.
3. I was not able to contact Dotster customer service. Their direct E-mail address was not accessible.
4. Dotster people failed to respond my four requests about withdrawing files.
5. Dotster made a special login webpage for former fortunecity customers that in my knowledge never worked.
I believe that Dotster.com is not reliable and Dotster people do not follow good business practices. In my opinion, they should inform customers of their policy changes in advance (1); They should provide customers an option to opt-out and reasonable time for closing their accounts (2); They should respond immediately the requests and provide a public E-mail for complains [read more...]

📅 May 16, 2012

mesentsev (mesentsev@h...) / mesentsev.fortunecity.com

😠 not committed to customers
Customer support is irresponsible and helpless. Dotster may change policies at once and do not notify you in advance. They even do not keep records in order. It takes a while to solve a simple problem like resetting login information. How can I rate Dotster after all?

📅 Feb 14, 2012

will (webhostreview@c...) / culturalproduct.com

😃 Dotster good for the price
Registered through 000domains which is part of Dotster. The only thing that makes me nervous about Dotster are all the bad reviews. But I've had no major issues with their service. Customer support has been fine for the few questions I've had and the knowledge base answers most questions.
At some point I will probably need to move to a dedicated ip or server but until then Dotster seem like they provide good value. The control panel seems more intuitive than GoDaddy's for sure, although all the same options exist somewhere when you look. So unless something goes wrong in future I'm happy with them.

📅 Mar 3, 2011

Sandra (drummerchick423@g...) / 6667media.com

😠 They are the worst. I can't wait to switch my 2 remaining hosted sites off their stupid service. I've had so many problems, from the sites not working, to their support page being down, to LAME customer service that takes 3 days to get back to you...

Their admin panel is very un=user-friendly, too.

Do not try to run a business with Dotster hosting. You'll have nothing but frustration.

📅 Nov 9, 2010

Alex (swips88@c...) / email

😠 We use just as e-mail hosting service with our domain name but do not need any web site hosting.
We have put up with Dotster problems for over 3 years now. Just because of the trouble switching. I have had enough now.

If you need e-mail for critical correspondence then go elsewhere.

They do not respond to trouble and will not even accept e-mail complaints - you must fill out online trouble form.

Knowledge base has conflicting set-up instructions.

They may be inexpensive, but can you really afford them?

📅 Nov 8, 2010

-anonymous- (SheliaP@g...)

😠 Trying to overcharge for renewals. Will not give you a promo code if you are a long time customer. Horrible mean spirited people who don't care about their customers. Small operation. Sounds like only 4 or 5 people work there. Beware go someplace else, anywhere but there!

📅 Jul 13, 2010

Roger Sandoval (rsmisc@h...) / thedragonboatchannel.com

😞 My company purchased 2 years in advance hosting with Dotster. We were happy with the service until a number of issues occurred.

1) Support decided that we were using too much space and had to migrate us to a new server. They did not even bother coordinating with us and just sent us one email but again no coordination and we were down for days.

2) After the move, we had to change all of our passwords and logins.

3) Our stats were removed and we did not have stats for many months and when we kept trying to get those recovered, they were non responsive and basically in a round about way it was too bad so sad. We have clients that relied on those stats so we had to use other methods to product stats.

4) I just tried to cancel my account and I was told that we would not receive a refund for any unused months in our plan. We have over 6 months left.

I have dealt with many hosting companies in the past and I would rate Dotster as the worst. Buyer beware. I have [read more...]

📅 Apr 26, 2010

airpk2004 (airpk2004@y...)

😠 they are worst company i have seen. they are same company of http://www.mydomain.com
they change their name but service is same bad.
many peoples have problems with them, so please never think for this company to get domain name or any other service.

they dont have any customer support, they never reply your support tickets.

📅 Mar 22, 2010

NN (send2jax@h...)

😠 I register my domain thru Dotster for few years but never hosting w/ them

When I decide to hosting w/ dotster. I found that Support service very poor and slow. It takes 5-7 to reply you email.

After 3 week, I cancel hosting account they will not refund you. Also charge more for Domain register (that should free w/ hosting package.) I lost $240 for this stupid company.

📅 Sep 29, 2009

Emery (ekemery90@g...)

😠 After waiting on hold for 20 minutes (the usual amount of time for this company) I was told the transfer of my domain away from them would be immediately approved and I would be done with them by the end of business. HA, not even close. I called again the next day on hold again for over 15 minutes, and was told that I would either have to fax in a photo id or wait for the transfer to be automatically approved. The faxing would take 24 hours to process, or I could wait and in 12 hours the transfer SHOULD be completed. Never mind the fact their guy yesterday said it would be done immediately. Needless to say, I certainly wont be buying any services from them and any future domains that come up in auction, I might think twice before bidding if its going to default back to them. AVOID AT ALL COST, there are so much better options out there!!

📅 Jul 16, 2009

Yonatan (-no email-)

😠 terrible in every way. support must be one of the stages of Dante's Hell. If it wasn't annoying and upsetting, it would be a fine joke. nothing is supportive is their support. first of all you'd think that a company of their magnitude would have a 24/7 email/phone/chat support. nope. they just have the email ticket system thing, and the phone all you get is a poor nice lady that all she does is fill up the email ticket instead of you (of course that to get to her you'll wait around 15-20 in line).

control panel is unbelievable - it must have been made by someone that really hates other people. it doesn't make any sense, confusing even for people with a lot of experience with different control panels.

worst bit is the actual services. they are so problematic! email issues, forwarding issues, sites down issues, pages not loading issues. you name it. once you have any issue - it would take you multiple tickets and phone to get any of their support trolls to do what ever it is [read more...]

📅 Jul 1, 2009

S Roberts (sroberts99@r...)

😠 I had a frustrating experience with Dotster. I bought an Ultra hosting plan with 200GB storage, 2TB transfer, and unlimited domains and email.

I had hoped for the amount of money I was spending that it would at least be reliable. Unfortunately, I suffered regular outages and aggravated customers.

I called customer support and endured long delays. Even after I finally got a rep, he told me it was a problem with Dotster's vendor and there was nothing he could do.

I would not recommend Dotster hosting

📅 Jun 10, 2009

Clara Kechichian (ckechichian71@h...)

😠 I have NOTHING good to say about Dotster!!!! They have terrible customer service and their hosting is terrible too! I have had nothing but problems since I had my website up. They always ignore my emails. I am fed up and moving the website and hosting somewhere else.

📅 Apr 13, 2009

Laura S. (info@l...)

😠 I suggest to anyone interested in dotster hosting services to think again. From my experience they no more than ok until things are not ok. They took down my site due without any warning (email, phone) and when I discovered that - it was only the gateway to the hell that is their customer support. It's only when you have issues that you discover how good the hosting provider is. In doster case they are of the worst kind. They charge for professional hosting - with promises of attentive support. It took me 24 hours, with multiple phone calls and support tickets to just find the reason they took my site down. The phone support is a sad joke - since their only mission is to block you. All they do is transfer your message to the holy tech team, that by no means can be reached directly. In short they have 2 guys in an office somewhere and all they do is take the angry screaming for help from frustrated customers. That's it. That is their job. Real support is just not available. I recommend

📅 Mar 30, 2009

ava (-no email-)

😞 i am disappointed with fortune city. customer service is no good. can't talk to anybody regarding billing. live chat support people have no clue how to help.
when i first signed up, it was an ordeal to get my site uploaded on the web, i had to speak to people from india to help me and sometimes some of them have very strong accents i couldn't understand what they're talking about. [taken from fortunecity.com]

📅 Feb 14, 2009

Caroline (carolinetiger@h...)

😠 I used them for several years. Recently I got a new computer and called them for assistance setting up my mail application. The guy I spoke to didn't seem to know what he was talking about. This hunch turned out to be true b/c he told me to choose an option that somehow erased all my e-mail going back three years. After saying it wouldn't be a problem to retrieve, lo and behold, they "couldn't find" the e-mail on their server. It took them 3 days to tell me that. They're total idiots. If I were as bad at my job as they are at theirs, I'd be penniless. I'm taking my business elsewhere ASAP. [taken from fortunecity.com]

📅 Jul 5, 2007

Brian Ferry (brian_ferry@h...)

😠 This is the absolute worst Registar in the history of man. My initial thought was “Great! A US company that can act as a Registar for UK domains. How perfect can it get?” Boy, was I wrong. They use a third party to resister international domains. www.register.it is an Italian company that I had to contact because Dotster was unable to make changes to my account. After contacting them, they told me Dotster could access the domain through their interface. Dotster said they couldn’t. This company cannot make a simple account change without a 4 hour hold time. The Dotster / Register.it fight lasted awhile with me trapped in the middle. I worked with them patiently for 4 weeks trying to get our names servers changed. Then another 2 weeks to get the TAG changed when they failed. Neither change was ever made. I finally had to get www.nominet.org.uk to make the change at the cost of 11 pounds. Avoid this company like the plague.

📅 Jun 12, 2007

Chris S (chris@g...)

😠 Absolutely horrid. While they offer great bang for the buck, the service is very erratic and unreliable. You can expect do be double- and triple- billed for services. They will routinely cancel your count claiming that you haven't paid for something that you have paid for. It can take weeks to resolve the issue which always turns out to be their fault... you just need to accept the fact that your sites will be down for weeks at a time.

Yesterday, all of my sites went *poof*. They're all gone... all the databases, the php and html, the logs, everything. And not a single person at Dotster can figure out why or how to help me. The best they've been able to do is suggest that I haven't paid. Utterly useless morons.

📅 Feb 25, 2007

Dr Heinz Ohmen (Soretha10@a...)

😠 I just transferred all my domain names from dotster so they are really lousy.
1) No 1 800 number
2) WeB chat does not work at all tried it more than 50 times
3) Got always the same automatically generated mails and no response to my question
4) Lost many clients

📅 Nov 14, 2006

Matt (-no email-)

😃 Honestly, if you spend 15 minutes on Google looking for dirt on ANY hosting company you're going to be able to put together a good size list of links to negative feedback.

I've had my sites hosted with Dotster (and my domain names registered through them) for quite a while, and I've never had any problem. Right when I first bought my hosting package I had a problem getting started, but their customer service people were super helpful and got the problem solved within probably 10 minutes of my phone call. They've been great for me.

📅 Sep 21, 2006

Bruce A. Berman (BruceA.Berman@C...)

😠 I had a positive impression of MYDOMAIN.com until the weekly showdowns, when nothing worked anymore and people told me that my website
is down (per phone, because they email they sent disappeared as well).
And it is getting progressively worse with the service interruptions.

fyi. The recent email no-go **NOT only forwarding, but also delivering to** lasted 3 weeks.

📅 Sep 8, 2006

John (dotster@s...)

😠 Awful service. They are clueless and rude, a dangerous combination in a hosting company.

📅 Sep 2, 2006

Sam G. (sammyg@g...)

😠 Unreliable, unfriendly customer support, and email forwarding is currently down again 8 DAYS(and counting!) because - this time - Comcast blocked their servers for good. See also http://www.dslreports.com/forum/remark,16788869 on this subject. Apparently Dotster/Mydomain.com is renown for relaying SPAM all over the Internet.

Definitely TWO THUMBS DOWN for this provider!

📅 Aug 30, 2006

Tara Maines (tmaines@c...)

😠 Horrible, Horrible, Horrible - especially on the weekends, when nobody works there. Don't wait until their next major disaster before you switch, because once they are down again, you can't.

📅 Aug 29, 2006

Peter (newcastle_city_hall@y...)

😠 EMAIL FORWARDING HAS BEEN DOWN AGAIN FOR THE PAST 5 DAYS

Their solution to this problem?

They (seriously) pitch you to purchase POP3 email addresses from them:

(except internal document #1037, Aug. 25, 2006)

> Dear E-mail Forwarding Customers,
>
> At this time, our e-mail forwarding mail servers have been blocked by
> Comcast. We are continuing to work with Comcast to resolve this problem
> and have not received a response from them on when they will be
> whitelising our Mail Server IP addresses. We appreciate your patience
> while we work with Comcast for a quick resolution.
>
> During the time that our IP address is blocked, we suggest that you
> either change the destination address of where your e-mail is forwarded
> to from a Comcast address OR purchase an E-mail only package that allows
> you to create mailboxes using your domain rather than forwarding mail
> to another e-mail address.
>
> Once again, we are truly sorry for the [read more...]

📅 Aug 28, 2006

Peter Hofmann (the.hoffmanns@h...)

😠 I totally agree with the previous post(s).

Regarding Dotsters legal battles:

It is funny that the previous review mentions Verisign - Their CEO was also just charged with security Fraud (see http://www.circleid.com/posts/verisign_director_charged_with_securities_fraud/)
I would like to see justice served with Dotster as well.

Secondly, don't assume that if you do not hear about any problems from them, that there aren't any most of the time. As already mentioned here they don't have a system status page, they do not inform customers about outages, system upgrades etc. and most of the time an upgrade means 24-72 hours downtime because they have no clue what they are doing. Most of the time YOU have to tell THEM about their software bugs, downtimes, that they are blacklisted again etc. - how about that?

It is very true that it is not unusual that they leave you without email sometimes for days, sometimes even for weeks(!) - without explanation or help. And don't think that

📅 Aug 28, 2006

Clint P. (support@d...)

😠 Seriously the worst registrar and ISP ever - even worse than Network Solutions (Verisign) in the 90s.

10 good reasons to RUN ... FAST!

1.) CONSTANTLY down & UNRELIABLE service
2.) on and off blacklisted server, hence your email bounces back
3.) no 800-number
4.) response times usually well above 24 hours, if any!
5.) SERIOUS LEGAL TROUBLES (google dotster, lawsuit, cybersquatting)
6.) NO system status page - Hmmm, I wonder why....
7.) absolutely arrogant and ignorant when dealing with problems
8.) they SPAM your mailbox full with useless offers and sales pitches
9.) super incompetent customer support
10.) seem to lock customer accounts if they try to transfer domains away

STAY AWAY AT ALL COSTS OR YOU'LL REGRET IT.

The also hide behind several other companies such as:

namezero.com
Mydomain.com
namesdirect.com

etc.

They even removed their own(!) forums from their website (http://forum.mydomain.com/) in order to avoid that prospective/existing customers [read more...]

📅 Aug 24, 2006

Phil (phil@p...)

😠 Email constantly not working. Management panel slow or kicking off.
support not competent. Sending false information and do not apologies.
Stay away

📅 Aug 17, 2006

Ben (orders@w...)

😞 Premium web hosting. Price is nice for unlimited domain hosting, but Control panel is excruciatingly slow, configuration settings have been inexplicably lost, DNS servers are dodgy at best, and email hasn't worked for a month. Also sometimes customer support doesn't even respond. Horrid overall.

📅 Aug 17, 2006

Jeff (jeff@n...)

😉 I was really great at the begining, and fast too. but when the email problem started I went crazy. I'm not receiving email from anyone, sometimes it's delayed, sometimes is never here and I'm losing costumers. they are trying tofix it for 4 weeks now. I think I'll have to move.

📅 Jul 22, 2006

Jet (ada@w...)

😠 I have used Dotster as a Registrar for years and thought I would try their hosting. Big mistake. I have not been able to access my account for three days and the problem as I see it is that there has been zero response from Customer Service.

📅 Jul 19, 2006

Dr heinz Ohmen (Soretha10@a...)

😠 the support of dotster is very poor online help is outdated and no 1 800 number is availalble . I will move my service ASAP

📅 May 13, 2006

Lucy Jensen (lucyjjensen@y...)

😁 Started out with GoDaddy and switched to Dotster during one of their promotions. Couldn't be happier.

📅 May 12, 2006

Ben Goldsmith (bensgoldsmith@g...)

😁 In my opinion, Dotster is the most under rated host on the net. Their prices are fabulous, their packages are robust, and my site has never run faster than it does with them.

My only qualm is that they don't have a 1-800 number for customer support, but their support staff are down to earth and extremely helpful. I would recommend Dotster hosting to anyone.