hosting.com review

This review cover a general impression of hosting.com product features like reliability, support, data center, price & more. Brand #3652, listed since .

Most Recent Customer Reviews

-anonymous- (-hidden-)
Time Hosted: over 3 years
Global rating
I used to like this company, they had great customer support and I did not mind paying a bit of a higher price. But I was doing some research on my Security Certificates and found out they had been installing them incorrectly for the last 5 years.
User (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Your support is really going down the tubes!
I started hosting with these guys when they were hostmysite.com The support was unreal and I told everyone I knew to host there. Since being merged with Hosting.com the level of support has steadily decreased (as mentioned by several other users here). My hosting team is called an "entourage". To me an entourage should do whatever you need. If I say to jump, their response should be "how high"? Instead they love to say how we need to upgrade, upgrade and upgrade again to solve the issues. Typically it is something that can be modified to solve the issue and they aren't interested in that. Then when I ask them to do simple things like compress some databases, they tell me that is outside their scope of support. HUH? What exactly are we paying you for anyways? I ask you to do something that will take you 5-10 minutes from the command line and you want to quote me a per hour charge with a minimum of 1/2 hour? WOW! They need to fire the current CEO and bring back Lou [read more...]
Ryan (ryan@r...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Overpriced, Inflexible and Only About the $$$
We were hosted here for 5 years, on the same hardware, paying the same $2000+ per month for several servers. We were never contacted about upgrade paths or offered newer equipment, even as our traffic continued to grow.

Support used to be decent, but has grown sluggish over the past few years - simple firewall changes that used to take minutes now take 6+ hours.

After being told that the cloud configuration we wanted to move to was not supported, we made other plans and moved our site. When I reached out to cancel services, rather than be "sorry we couldn't help you, glad to have worked with you" I was informed that we'd have to pay $14k+ as an "early termination fee" or keep our old, circa 2003 servers online. Ignore the fact that we'd already paid them well over $100k over the course of our hosting time with them.

Avoid them.
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Overview

About Hosting.com

We are The First Name In Hosting

Global customers rely on Hosting.com to secure and support their business-critical data assets. We take a business owner’s perspective to ensure our solutions meet our customers’ specific business needs. Our customer-centric products, services and support set the industry standard in three significant areas.

Mission

Global customers rely on Hosting.com to secure and support their business-critical data assets. We take a business owner’s perspective to ensure our solutions meet our customers’ specific business needs. Our customer-centric products, services and support set the industry standard in three significant areas:

Agility

Innovation is paramount to our success. Our integrated managed services, business continuity offerings, flexibility and commitment to the environment enable us to lead the industry and continually redefine hosting.

Assurance

Our North America technical specialists create a safety-net for customers every hour of every day of the year to proactively ensure customer resources are readily accessible and secure. Ninety-eight percent of our support calls are resolved in less than four hours.

Account availability

We hold ourselves accountable for the availability of our customer’s data assets. Our customers measure our success in uptime, and we are passionate about providing the highest levels of reliability. So passionate, it has led us to introduce accountavailability to the English language.

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Website research for Hosting.com on January 8, 2009 by WebHostingTop

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PlansWebsite Products

Linux - Managed Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
vManaged SMB Linux features25GB Disk Space (3GB for OS)
512MB Dedicated RAM
1 Core Dedicated Processor
1TB Monthly Data Transfer (3Mbps)
Custom OS Install – Windows 2003 Standard or Fedora Core 6
ColdFusion MX 7.0 Now Available, ColdFusion MX 8.0 Available Q1 2008 [...]
$175.00/mo. $25 Setup Fee 25 GB1 TB
Windows - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Hosting.com Windows 1 Plan featuresPacked with features, the Hosting.com Windows 1 Plan allows you to grow at your own pace and with all the resources necessary for your growth. All of their shared plans come with a 99.9% uptime guarantee, 24/7 year-round e-mail support and [...]$17.96/mo. $49 Setup Fee 500 MB25 GB
Hosting.com Windows 2 Plan featuresPacked with features, the Hosting.com Windows 2 Plan allows you to grow at your own pace and with all the resources necessary for your growth. All of their shared plans come with a 99.9% uptime guarantee, 24/7 year-round e-mail support and [...]$31.46/mo. $49 Setup Fee 1 GB50 GB
Hosting.com Windows 3 Plan featuresPacked with features, the Hosting.com Windows 3 Plan allows you to grow at your own pace and with all the resources necessary for your growth. All of their shared plans come with a 99.9% uptime guarantee, 24/7 year-round e-mail support and [...]$53.96/mo. $49 Setup Fee 3 GB100 GB
Windows - Managed Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
vManaged SMB Windows Solution featuresOur unique vManaged SMB solutions utilize the latest in Virtualization technology to provide Windows, Linux, and ColdFusion hosting plans that give you managed control, sophisticated features, and database support. Plans under $200/month!

25GB [...]
$190.00/mo. $150 Setup Fee 25 GB1 TB
vManaged SMB CF MX 7.0 features25GB Disk Space (3GB for OS)
512MB Dedicated RAM
1 Core Dedicated Processor
1TB Monthly Data Transfer (3Mbps)
Custom OS Install – Windows 2003 Standard or Fedora Core 6
Custom DLLs
100 FTP Accounts / Domain
1 Unique IP Address
Custom Name [...]
$210.00/mo. 25 GB1 TB
vManaged SMB CF MX 8.0 featuresPOP3 Email – MailEnable (Windows) or Sendmail (Linux)
Accounts Limited by Plan Disk Space
Space Limited by Plan Disk Space
Intellimail Anti-Spam & Anti-Virus Available
25GB Disk Space (3GB for OS)
512MB Dedicated RAM
1 Core Dedicated [...]
$210.00/mo. $50 Setup Fee 25 GB1 TB

Marketing information is managed by braboin@hosting.com [login] | Last company update:

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News

AccuWebHosting Offers Black Friday Deals - As we all know that Black Friday is falling on November 25 this year. On this occasion, AccuWebHosting will bring you some fantastic web hosting deals that you won’t want to miss. AccuWebHosting will offer flat 30% discounts on all web hosting packages including, Windows & Linux Shared, VPS, Cloud and Reseller plans.
It will be a lifetime discount, that means as long as you stay with AccuWebHosting, you can get 30% discount. This Black Friday Sale will become live on 24th November Midnight (MDT) and closes on 30th November 2016.For more information, you can contact AccuWebHosting.com Live chat support. [search all hosting.com news]

Social Networks

https://www.linkedin.com/company/hosting-com
About: HOSTING builds and operates high-performance clouds for business-critical applications. Follow us for cloud industry news and recommendations.As an IaaS provider – and via our industry-leading cloud infrastructure (per Cloud Spectator) – we offer managed cloud services from six geographically dispersed data centers strategically located in Newark, DE; Louisville, KY; Denver; Dallas; San Francisco; and Irvine. We provide managed cloud hosting services to over 4,000 customers via more than 11,000 physical and virtual machines (VMs). Our solutions and services help mid-size enterprises find the right balance between cost and service in the cloud.HOSTING is backed by Pamlico Capital (previously named Wachovia Capital Partners), a $2 billion+ family of private equity funds. HOSTING has been profitable since 2006. The hosting and managed cloud services industry has grown rapidly since its inception in the late 1990s and has sustained annual growth rates of over 30 percent in the last decade. It was more than a $40B industry in 2011, projected to be $241B by 2020 (Forrester Research). Gartner Group projects that the Infrastructure as a Service (IaaS) category within hosting will grow at a rate of 50% through 2014.HOSTING was recognized by Gartner Group in the Top 10 Managed Hosting Magic Quadrant for both “ability to execute” and “completeness of vision” – 2012 and 2013.Our service offerings include: Managed Cloud Hosting Services & Solutions, including public and private hosting services, colocation, hybrid cloud hosting, enterprise cloud storage, cloud migration, and managed network services; Availability & Recovery Services; Managed Cloud Hosting Security & Compliance Services, including security packages, SOC 2, monitoring, and more; Application Support and MySQL database architecture and support; HOSTING Advanced Solutions, including capacity, data, and security assessment, cloud migration, database services, and disaster recovery planning.
HOSTING (est. 1997) is a Privately Held entity having 4449 followers on LinkedIn and 201-500 employees, industry Information Technology & Services.
https://plus.google.com/+Hostingdotcom
About: HOSTING builds and operates high-performance clouds for business-critical applications. Using enterprise-class networking and connectivity technologies, we provide the highest levels of availability, recovery, security, and responsiveness. We own and operate six geographically-dispersed data centers across the United States under an ITIL-based control environment independently validated for compliance against the PCI DSS and SOC (formerly SAS 70) frameworks.We recognize that technology alone does not provide outstanding products and services. Smart, innovative, empowered people hold the keys to success for our company and our clients. Our staff consists of over 200 certified cloud professionals and engineers, along with Tier 1 and 2 support and client-focused system administrators.
HOSTING account is having 140 followers and 217 plus one count. See recent Google+ Posts:
hosting.com GPlus Icon
- What’s next in #creditcard security? More #tech. HOSTING CISO discusses. The Future of Credit Card Security - HOSTING
- #Cybersecurity and #cloudservices top the list of 2015 priorities, CIOs say. ... Cyber Security Tops State CIOs List of Priorities | HOSTING
- Get your word out. HOSTING seeks guest bloggers: http://ow.ly/EdKPC #cloud Guest Blog Guidelines | HOSTING Cloud Resources
Hosting.com Blog  Using Wordpress version 4.6.1. Blog added on Jan, 2014, with total 338 articles, language en-US. See recent blogs summary posts:
- Seery Systems Joins HOSTING Cloud Crew - November 17, 2016 — Denver, CO — HOSTING announced today that Seery Systems, a document and data management company with over 30 years of experience, has joined the HOSTING Channel Partner Program. Se
- Area Sales Manager – CO, AZ - The Area Sales Manager is responsible for generating revenue through direct sales and the development of network lead sources and named accounts for defined territory – Southwest Territory. Specific r

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ReviewsCustomer Ratings

The quick stats of Hosting.com profile shows a note average of 2.4 out of 10, counting 14 opinions. (few listed on the top of the page)
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-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I have been with the company for years and their service used to be fantastic. Now it is terrible. I am moving to a different host.
Elena (elenaglsky@y...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I usualy lazy to write reviews , and rarely do ... but I wanted to prize this host. I am with them over 3 years and have 100% peace in mind, they DO CARE about their clients, respond promptly and knowledgeable and follow up that all is up to satisfaction.

I love this host! Only wish that they would allow atleast 3 domains per account, they do only 1, I guess for server quality reasons ....
Brett Rogers (ecommerce@b...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I spend about $780 a month with Hosting.com. Two clients and my own server. Despite the great inconvenience of moving my accounts, they've given me reason to shop for a new host. Today is a good example why:

I have an old .NET Builder VPS account with them. Over the past 45 days, I've had to reset IIS or restart the server about once a day, and it's starting to cost my reputation with customers. I've had the server for quite a while, and these new problems don't seem important to them. I'm given different answers by different people when I ask what the problem seems to be. The node? Memory? Who knows, but the solution is always to migrate to the much more costly VMWare. So finally, despite the bait-and-switch feel of it all, I gave up and called them to migrate to the VMWare solution, which is what my clients' web hosting accounts are on.

I called this morning at 10 AM to see if they could mimic the VMWare solution used by one of my clients, but I wanted them to waive the setup [read more...]
Francisco Licea (francisco_licea@y...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Well, I've had the exact same experience as many of the other reviewers here. hostmysite.com had superb sales and customer services. Once they were bought by hosting.com everything began to slowly decline. Case in point, I purchased a hosting plan 6 months ago and I had to do it via a support ticket!! their order form was not working back then. Guess what? They haven't fixed it yet!! I've been trying to purchase an APS.net pro plan for more than 24 hours without any luck.
Right now I've been waiting for more than an hour for an operator on their support chat. Support response times are terrible. I'd say just stay away from this host. I'll start moving my sites away. My PHP sites are already hosted somewhere else. What a shame!
Jermie White (JermieWhite@a...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
“When I purchased my first hosting account, this company went by the name of hostmysite.com. At the time, customer service, uptime and reliability was second-to-none and I couldn't have been more pleased. "
Same here HostMySite was the hosting company i signed up with 4 years ago there were No.1 for everything. Up time, Support everything. then they bought by hosting.com since then our server cause down at least 1 time a week, and the support is one of the worst. dont wast your money and time with them. we host just one site with them ( we have more the 80 sites ) and now we working on moving the last one from them. reading the last reviews here just shows that i'm not the only one feel that about hosting.com
Hello Jermie-

I tried to look up your account in our systems, but I have no record of a Jermie White nor can I find you by your AOL email address. If you can email me at braboin @ Hosting.com, I'd be more than happy to look into your accounts and see if there is something we can do.

Regards-
Brian Raboin
VP of Operations

Marketing representative (braboin@hosting.com, ).
Zahid Ali (zahid@z...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
When I purchased my first hosting account, this company went by the name of hostmysite.com. At the time, customer service, uptime and reliability was second-to-none and I couldn't have been more pleased.

Sadly, a few changes in ownership/takeovers and we find ourselves where we are today... i.e. with Hosting.com. What else can I say but "TERRIBLE". Responses to support requests go unanswered, my clients (i'm a reseller) complain about not being able to access their website/email accounts and so on. Having purchased hosting accounts elsewhere including dedicated servers and VPS's, I have to give hosting.com the absolute lowest rating. Just DO NOT HOST WITH THEM.
Hello Zahid-

I looked at support tickets with your email address and see that this is in regards to all shared hosting accounts. I do see some questions regarding email delivery where your clients sent emails to an email address, however server logs never show SMTP connections being attempted to that domain. Our techs did ask you for more information to troubleshoot the issue, but there was never a followup reply from you to provide us with further information to troubleshoot.

In the process of troubleshooting issues, there is a degree of collaboration that is required between our tech support and either you or your end client, lacking that collaboration makes resolving client side issues very difficult. I am sorry that the collaboration did not exist between us to better serve your clients.

The other ticket I saw regarding a website being down was regarding a server migration that was announced at least five days prior to that migration. Looking back almost a year at [...]

Marketing representative (braboin@hosting.com, ).
Jeff Riedl (Jeff@C...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Under the business name HostMySite.com, this company was untouched in availability, value, and customer service. Since changing to Hosting.com, however, I have watched the long & slow degradation much like the one experienced by Mindspring customers when it was taken over by Earthlink.

We're now at the point where I have NEVER been able to get them to answer a Customer Service Chat request, extreme latency in my primary website, and customer service is basically a joke.

Don't bother - and don't be hypnotized by all the pretty clouds they are directing your attention to.
Hello Jeff-

I am sorry that you had a bad experience with us. I can tell you that we have made changes in our Operations and Support process and are in the middle of making more. These changes are proving to have an impact.

I know that you have received support surveys with your tickets with us. On the survey, we utilize what is known as a Net Promoter Score (NPS). the basic idea is we ask the question "on a scale of 0-10, how likely are you to recommend Hosting.com to a friend or colleague?" Anyone that gives us a 9 or a 10 is a "promoter" and 0 to 6 is a "detractor". We subtract the percentage of detractors from promoters to get the NPS. A score of 50 or better is considered to be good.

Based on the last six month, our NPS is a score of 53.
For August, it is 57
We have a goal of making it 65 before the end of the year.

Specifically for Cloud and VPS, our NPS is at 69 for August, and 56 over the last six months. So this is an indication that our Cloud and [...]

Marketing representative (braboin@hosting.com, ).
Ian (ian@c...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Stay away from Hosting.com. All they care about is getting your money. I was with Hosting.com for almost 15 years and countless changes of ownership. I finally gave up after they cost me 10s of thousands of dollars in lost business after putting a bad firewall system on my server and blamed all the problems on "end users". I finally had to hire another hosting company to come in and help diagnose the problems hosting.com's equipment was causing and hosting.com denied it was their problem and wouldn't help for months. I finally left in frustration and then they sicked a collections agency after me. Their average response time for tickets was 1 to 2 months, seriously 1-2 months for information requests on your account....
Hello Ian-

I did review your account, and I do apologize for the problems that you had with us. Since the merging of our Support and Operations teams, we have made significant changes in the way we operate, and we believe that it has been for the better.

I am sorry that those changes came too late for you to experience them, and I hope that your new host is providing you the level of support and service that you need.

If you have any questions or comments, please feel free to call Hosting.com and ask to speak with me at x43840

Regards-
Brian Raboin
VP of Operations

Marketing representative (braboin@hosting.com, ).
peter crisafi (pete@d...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Since they became hosting.com I have to say the service and tech support is terrible. Our server goes down regularly and we can never get a clear answer why nor can we get anything fixed properly. Its always someone else fault. Inexperienced tech support. Terrible sales. The prices for what you get are NO bargain. You pay for the best and get anything but that. Look elsewhere for your dedicated server.

They no longer even respond to support tickets.
Hello Peter-

First off, I'd like to apologize for the problems that you are having and also thank you for your patience as I see that you are still a customer. I also see that Rory, one of our technical account managers, has recently had conversations with someone at your company, and I see that you are also being looped into those conversations.

technical account management is one of the many changes we have made recently with regards to improving the level of service we are delivering. Rory is one of our best, and I trust in short time you'll be a happy client once again.

If that does not happen, or if you have any questions, please feel free to contact me by calling Hosting.com, and asking for me at ext 43840.

Regards-
Brian Raboin
VP of Operations
Hosting.com

Marketing representative (braboin@hosting.com, ).
Afraid to say... (tad@b...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Just purchased a managed dedicated server. Got into a disagreement with the sales rep and canceled my account 4 days after purchasing. Hosting.com has a 100% money 30 day back guarantee that they refuse to even acknowledge. I have requested my account to be canceled 3 times and the last time they responded with a bill for next months service.

Their promises are attractive, pricing is competitive, compliance with PCI-DSS and other standards is impressive, but that just seems to be the sales pitch.

Thier tech support guys respond very quickly to Emails, their billing department does not respnod at all. Am disputing all charges through my credit card company. Stay away from these guys, they do not do what they say or honor what they have on thier web site. If they eventually honor thier guarantee I will post that here, if you do not see my retraction then I am still trying to get my initial payment back.
Hello Tad-

I apologize for the issues that you had. We do have a no questions asked 30 day satisfaction guarantee as part of our terms of service. Here is the language from our TOS:

------------

7.1. Money Back Guarantee.

The Service carries an unconditional 30 day satisfaction guarantee (Guarantee). To cancel the qualifying Service and receive a refund, contact us within the first 30 days of the Effective Date for the particular Service. If you wish to retain your domain name, the cost of your domain name will be deducted from your refund at our regular, non-discounted, domain name price. If you paid us by credit card we will credit the card on file, otherwise we will send you a check.

The Guarantee only applies to an individual Service for 30 calendar days following the Effective Date. If you purchase more than one Service from us, the Guarantee only applies to the Service that falls within this 30 day period.

------------

Please let me know if there were any [...]

Marketing representative (braboin@hosting.com, ).
K. Wright (kent@t...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
After 2 years with this overpriced, low featured and allowances host, I'm moving on.
Why pay a month what other better hosts charge for a year or two of hosting?
No options (cpanel, fantastico, etc.) just an old webmin access, ssh access. The 10G of space turned into 3G of usable space after the OS (yes, they count YOUR OS space as "space"). To top it all off, my VPS was dumped and restored to a 1 year older version, and they would even own up. How does one replace /dev on a mounted file system through SSH? Impossible. But don't tell them that. They just want your money.
Sorry it took me so long to learn it, go elsewhere. Anywhere but "Hosting.com".
Hello Kent-

I cannot seem to find you in our system as a customer by your email address 9kent@t-arc.org), name (Kent Wright), or domain name (t-arc.org).

I do hope that where you are hosting now, it is working out for you. If you can provide me with additional details so I can look up your account and investigate so that we can continue to improve, I would greatly appreciate that info and the opportunity.

Please feel free to contact me at braboin @ hosting .com

Regards-
Brian Raboin
VP of Operations
Hosting.com

Marketing representative (braboin@hosting.com, ).
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