Host Excellence review
This review cover a general impression of hostexcellence.com product features like reliability, support, data center, price & more. Brand #2581, listed since .
Most Recent Customer Reviews
I lost more than $4,000 in sales and when I asked for more internal memory to host the database on another home server and connect it to my website they hosted they took more than 24 hours to get back to me and just gave me the glib answer that NO they wouldn't do it because it violates their TOS. Well THEY violated the TOS by not notifying me and making my site unusable for more than 40 hours.
Their customer service has gotten worse and worse and I for one no longer trust them. I am moving to another host ASAP. Add to that they LIED to me for more than 16 hours when the RAID rebuild first started and told me nothing ws wrong with my site based on their testing.
I have been a customer of Hostexcellence for about 5 years. I have not had any problems with their service until one day, a few weeks ago they just shut down my sites with no warning.
They claimed that my resource use was too high. So, I worked with them for two weeks, trying to limit resource use - I set throttling policies, I removed any unused files and plugins, I made sure my software (Wordpress) was up to date, I rewrote my robots.txt files ... I even purchased a second account and moved three of my domains over to the new account.
After all that, they continued to arbitrarily shut down my account, leaving my websites and visitors with nothing but an error screen. Up again, down again, up again, down again over those two weeks. I spent dozens of hours, trying to fix issues that I have now figured out are clearly related to bots crawling my sites and their overloading their servers with too many accounts. I can't control bot activity and I can't control how many accounts [read more...]
I am sorry for the bad experience you had recently with us. I did look at your account and did see that the CPU issue was resolved and your account is now ok and is enabled and up and running. I am sorry that this caused so many issues for you and we definitely do appreciate your longtime business with us and hope that it can continue. Please do contact us over the phone or via a ticket and let us know if there is anything we can do or to at least possibly talk about this recent issue.
Host Excellence 1-800-792-1197, +1-614-534-1962
Marketing representative (HP M - firstname.lastname@example.org, ).
Host Excellence (part of Ecommerce.com brand which includes Ix Web Hosting) came out to offer the best webhosting services.
When started, the focus was mainly on best services and excellent support, not necessary on price. Linux and Windows platforms were both supported from the beginning, at that time most of other companies was only offering Unix based servers.
Nowadays, this focus has driven an increasing degree of success for HostExcellence, which imply directly to success for their clients. Keeping the cost of their services affordable while continuing to improve their track record has been an effort, but not one that has been without reward.
Why choose Host Excellence ?
They understand their clients need and bring these needs to reality. Webhosting is a lot more than domain names and servers. It's about customer service, performance and dependability. It's about every customer.
There are a lot of hosting providers to choose from, all promising pretty much the same experience. However, when you're operating fixed budget, but cannot afford the compromises associated with most shared hosting, Host Excellence is a great choice.
Host Excellence is by now a big company along it's sister, ixwebhosting. They maintain a corporate in 3 continents and 4 countries. Their data center and headquarters is located in Columbus, OH and along with their support facility in Hopkinsville, KY they do their best to provide you great services, directly from the heartland of USA. They also have an office in Ukraine and Romania (even in India and Austria in the past) and have relationships with entities worldwide.
As a Hostexcellence customer, you have the possibility to test their services for 30 days without any risk. Such feature is quite rare on webhosting companies and prove their openness on great services.
Moreover, they offer 100% Money-Back Guarantees, 30-Day Money Back Guarantee and Any-Time Money Back Guarantee to its subscribers. This guarantee allows clients to purchase HostExcellence services with zero-risk and full confidence.
Along their packages, they offer few extras which can help you improve your business:
- SSL certificates
- Merchant Account (Accept Credit Cards)
- Website Moving Service (from $49)
Price & Cost
If you are looking to get the best price on budget webhosting range, ixwebhosting or bluehost may be a better choice. However, if you are looking to great services at affordable prices, hostexcellence will give you what you need.
Host Excellence guarantees at least 99.9% of the time during any 12-month period update, this means that your website will be up and running all the time. This includes server uptime, network uptime and webserver. It does not cover any areas where Host Excellence has no direct control, such as fibre-optic main line cuts, backbone provider failures, DNS or Registrar issues with domain names, routing issues between Host Excellence data center and subscriber location.
A key factor which set them apart of other companies is their own privately owned data center, located in Columbus, OH. Previous they owned a datacenter in Hopkinsville, Kentucky.
They employ a distributed servers architecture, with services configured very well. A lots of brands will host a variety of webservices on a single machine. In this case the server cannot properly use its own resources on any particular task. Instead of wasting servers in this manner to save a few dollars, they give each webserver to a specific task (like special server for databases, for DNS..), and optimize the machine for that task.
Having 24/7 administrative staff, multiple backbone providers, diesel power-backup facilities and redundant cooling systems, HostExcellence has one of the most robust, very well managed data center. They try to continue expanding their capacities, refining their performance and reliability.
Since it's start, Hostexcellence provided it's own control panel (GHCP) to manage your account and domains, however, a modified version of H-Sphere was integrated for hosting management.
Today, a complete new version of their own control panel is already in place.
For VPS they offer you cPanel or Plesk on CentOS or Debian.
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Contact information is managed by hostexcellence.com representatives HP M - email@example.com , firstname.lastname@example.org , email@example.com [login] | Last company update:
We found exactly what our growing business needed with Host Excellence. If you demand rock-solid dependability and the piece of mind in having available the most knowledgeable and professional 24 hour direct line technicians, then look no further than Host Excellence. We clearly rank Host Excellence five out of five stars. Thank you Host Excellence!
You know, price is very important in today's society, but a business like mine is looking for reliable service. I want a company with the highest standards, just like me. Your hosting company has a direct effect on how your customers view you. If your site is down, or there are server issues or problems, your customer sees you, not your host, as the problem. I have been so satisfied with Host Excellence, I have never had any server issues whatsoever.
And you know what? Host Excellence has the best price. I do not know how they do it, but I'm glad to recommend them to anyone I know. They have service, reliability, and the best value on the net. What more could you ask for in your hosting service? Thank you, Host Excellence!
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CM4all's WebsiteCreator Business Edition will become an integral part of both Host Excellence and IX Web Hosting's product portfolios, says the company. Each brand will receive a customized GUI of the CM4all WebsiteCreator Business Edition matching their corporate identities, enabling them to retain their already established brand awareness.Customers of Host Excellence and IX Web Hosting will be able to create and maintain professional Web sites including e-commerce functionality and simultaneous creation of .mobi pages, easily and intuitively in the near future, says CM4all.Earlier this month, Poland-based Az.pl became the first Web hosting provider to launch a branded ... [search all hostexcellence.com news]
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About: Shared and VPS Hosting packages to fit every web site
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I have never had such a bad experience with any hosting company before, they act exactly opposite to the name host-excellence; very bad services and the worst support. The servers are very slow and overloaded and for no reason they may disable your site without any warning, and they even divert your customers to some junk advertisements. REALLY BAD.
I am very sorry that you had this bad of an experience with us. I did take a look at your account and it looks like your account caused a CPU overload on our systems and unfortunately we had to block the account. I am sorry that this occurred and caused so many issues for you. We would love to talk more about this and see what can be done to help this since you did have such a bad experience. Please do give us a call or let us know via a ticket and we can talk more about this experience you had.
HostExcellence 1-800-792-1197, +1-614-534-1962
Marketing representative (HP M - firstname.lastname@example.org, ).
They offer a competitive package and their ustomer service is pretty responsive, always friendly, and seem to fix problems rapidly. Roman Garchev was especially helpful with my SSL questions.
I have been using Host excellence for about 6 years for a number of websites and their hosting service has been great. they have a very easy to use control panel interface with php and mysql support. This is what all my sites use. the other great feature they have is their 24/7 live chat service. Everytime I have had a query or problem, I have used this service and always got a good knowledgeable response. thanks to all the operators for their help.
Overall this is a great hosting service at a great price.
I would like to say thank you to Danil Shklyaev. He provided excellent technical support to the DNS issues that I was having. He is very knowledgeable about DNS.
Connecting an ASP page to a MySQL database is always a tricky task the first time. It is pretty hard to get all the connection parameters correct. Egor Mikhailyovic walked me right through it in Live Chat and stayed with me until it was successful. That made what has sometimes been a weeks-long aggravation take only about 5 minutes.
Awesome customer service.
Whenever I have a problem with something I'm developing, I just go to the online chat. So far, they have always solved the problem right then and there.
We have been utilizing the services of HE since year 2007. HE is a very professional group. Prompt in their Technical Support. And have a very Cost-effective solution.
From the begining I knew it was going to be a great service and today I realy prove it. I was trying to upload a new urgent! webpage and got into trouble then the online chat service saved my life.
its great you guys have that kind of really fast way to solve things out. special thanks to Andrey Ivanov at the online chat!
Excellent customer service via Life Chat or Help Desk. Prompt attention to my queries. Good value for money. Applications could be more up to date. Will continue with HE
Host Excellence suddenly decided to migrate my account - to what I don't know. From having 50% disc usage I suddenly went to 120% requiring an "upgrade". Six days now I have been without a website, losing me many $. And no-one there gives the same answer twice - if I can get an answer. If you think about using them think again. You'd spend your money better by having a good meal and a bottle of wine. Useless does not adequately describe them.
I've been a customer over 5 years and have never had a issue with Hostexcellence.com. My site was only down for one day total over these years, and they warned me in advance this may happen during an upgrade. They are trustworthy and secure.
Egor was very helpful, he answered my questions and provide me with a solution. many thanks!!!
Chat support rocks!!!
The reason I have stayed with Host Excellence is that they are great at helping me got to the bottom of things. I worked with another site on godaddy and they always brushed me aside and said everything was my problem. Host Excellence hangs in there and helps as far as they can. I highly recommend them for this reason!
Without my authorization, cancel my account, i cant download the data, always say, "forward to support manager" ... Creat Ticket ? ... nothing .... its hasty
We are availing Host Excellence services from past 4 Years, every thing is good and up to date.
The price factor is good and the customer support is "AWSOME".
The features of the Webmail should be a factor where you should look at too, coz sometimes it takes alot of time for us to open the mail. Also you should have a provision of attaching the file atleast till 10 MB, now we have to use Outlook to send mails having big file sizes.
Today I had a quick question regarding my hosting account (I wanted to be able to upload larger files via my WordPress blog). On your live chat, I talked to Dmitriy Shirshov, and (as I always do when dealing with your amazing staff), I had a great experience. Dmitriy was professional yet personable, was able to answer all of my questions, and took care of my request immediately.
Let's face it, you don't see that sort of customer service everywhere these days, but time and time again, I have had nothing but great things to say about Host Excellence, and today is no different. Every singe time I've had a question or an issue, a member of your staff has taken care of my issues or answered my question faster than I thought possible, and they're always in such a great mood!
Thanks so much for being such an awesome hosting company. I wouldn't change it for the world. Keep on rockin'!
Hostexcellence.com provides us with everything we need for a very reasonable fee. Customer support is very responsive on the rare occasions we need it.
Danil really helped me upload my joomla site
It was more complicated than i expected
However, it is working now
Well done Danil and thanks
I have been a customer of Hostexcellence for years and this is the first review I am writing about HE.
I don't know how it is done, but Hostexcellence has managed to give me a feeling of being cared for almost I was a member of the HE family!
Every interaction has been handled with a professional ease which is admirable. Actually, I have not seen this anywhere else.
Guess I can say that HE should go from strength to strength
Hi I'm Asking About the asp.net upgrade to asp.net 4.0
your prices is very well , but the upgrade plan .
sergey was terrific in technical support. i am from att and just needed to know incoming and outgoing info. terrific job.
Sergey Beletskiy was most helpful today. Every time I need help with files loading to the server, all the Technical team members are so helpful and great at what they do! Thank you!
I've been in contact with the HE chat staff over the last couple of weeks regarding an upgrade to my existing hosting plan. I am not a programmer and was relieved that the staff explained the process to me in "laymans" terms. They have been very helpful and patient. Definately something I look for when researching hosting companies.
It's easy, fast, not too expensive. I like a lot the customer service and the online chat 24/7. Host excellence is a good business well customer oriented. 5 stars!
Thank you so very much! It was my first call and ordering a new account. Galina was very nice and patient with me and provided an answer to all of my questions. I am so very surprised how fast was the response and very professional. That is all I can say for now as I just joined just right now but I must tell you that the first impression is always very important and here I was just impressed by Galina and her way about communicating with me. Much thanks to all !!!!!!
I love the service I get from the online chat, 24x7. The support personnel are knowledgeable and incredibly helpful.
As for pricing, its very inexpensive. I use the Basic plan, it meets all my needs and saved me hundreds. I put together sites for non-profits, so every dollar is precious.
I have never had any downtime issues and the performance of my sites is great.
Lilly Umanskaya: Thank you so much for your patience an cooperation during our chat.
you: my pleasure :) most of the world want everything right now, and I know it takes time to check everything. I thought it was grand that when you seen my profiles being delete, that you said order now :) That was cool! Thank you!
Lilly Umanskaya: ;-) Thank you.
Wonderful support and wonderful service. Thank you Host Excellence and thank you Lilly!
The pricing offers a level for everyone looking to launch a page and so far there uptime is better than others I have used in the past.
thank you very much!!
Also, there are many times when my customers complain that the site is slow. I was hoping that when I was switched to CP9 that this would not be the case.
I did suffer through your upgrade last year and you did do everything you could to correct your problems. However, I was hoping that with the upgrade there would be less down time and faster response.
recommend host excellence to the core, and with every living and dead cell in my body ;)
thanks for all your support. the price is very competitive & support is gr88. I shall say its excellent support team they have. Also the average resolving time for issue is best too. and no doubt its 100% uptime.
For last 3 years I am quite happy with services.
I am very impressed with their chat customer support which is very responsive.
However, their technical support people are very good indeed, which is why I keep our 4 domains with HE.
They are a joke. My site has been down for the last day and a half.
I have been with LH for years and they have always done a fantastic job!
I can only remember one time in all the years that they have been down.
Price is the best I could find.
Overall, I am very satisfied and I thank you for your great services.
there are dozens of applications, but as a greedy costumer, i would like more
After about 4 years of using this service to transfer medical reports via their FTPs they deleted about 1000 reports without even notifying me. Apparently "somewhere on page 27 of their EULA" it states that you are not allowed to store files on your FTPs. So without contacting me they simply invaded my domain and deleted irreplacable files. When I complained they were totally indifferent and even nasty about it. I had upgraded several times to add additional storage space so I thought I was on the level. If they had notified me, I would have gladly moved my data. So I DO NOT RECOMMEND THIS COMPANY. They simply do not care about their customers.
In the 4+ years I've hosted with them, they've had only one maintenance that affected me, which took my site down, but only for 15 minutes. But they gave me 72 hour notice and let me announce this to my customers in a very timely manner. It was hardly an issue.
I recommend to everyone for a trouble-free easy and highly cost-effective hosting service.
The host plans are good value and more importantly, HE do not try and tie you into a full years deal. I choose the option to pay every three months. That for me is easy.
I rate and value HE. I'm sure there are other customers who have had problems, but it seems that can [read more...]
Then I am told I can upgrade my control panel to allow what I want, but that this will kill my site which is created in Site Studio.
By the way I have been chatting to Oleg Barrannik over this issue & he has been great (even tho' I did not like the news he gave me). He is a credit to the company & very professional.
He tried all the email settings with me for POP and SMTP. And when that didn't work, he added his own email account so he could see what was going on.
He went above and beyond my customer expectations and got the job done instead of leaving the error unresolved.
Thank you Viktor and Host Excellence!
Thank you for your feedback about Host Excellence, we are continually working to improve our hosting company and its through comments like yours that will take us to the next level in customer care and service.
I am sorry about the service you received and please let me know if there is anything I can do to help you.
IX Web Hosting
Marketing representative (HP M - email@example.com, ).
When we call host excellence, they always have an excuse for the server crashing. "Somebody is abusing their site", "we're moving our server to ohio", etc, etc. We've lost countless sales due to their unreliability.
I DON'T SEE HOW THEY CAN CLAIM, LEGALLY, THAT THEY HAVE 100% CUSTOMER SATISFACTION. SEEMS LIKE A LOAD OF CRAP TO US.
We are looking to switch servers immediately, and to get a refund of the time we've been with them.
Do not pay to have your site hosted by them, it is not worth the pain.
If you have an e-commerce site and expect at least 99% uptime, do not host with Host Excellence.
We open an average of 3-5 tickets a week. Their web and database servers crash constantly, including their own support site. Live Chat support is often unanswered and waiting times for phone support are often longer than 40 minutes.
In January 08, a couple of tables from our database were suspiciously lost. When we asked for a security or login log of some sort, Host Excellence could not provide any. To this day we don´t know what happened or how those tables got deleted.
Even more upsetting is the fact that when you visit their site, right on the home page they state 100% Customers Satisfied. From my experience and many others, this is just false.
We are currently looking to [read more...]
Customer service via phone and help desk ticket has been fast and easy- they have always been able to solve any issues right away.
Email on the other hand is another story. spam, spam, spam. They do not use any spam filters at all (because on a shared server if they filter the email then it'll affect other hosted users) so I get ALL of the spam that comes my way. Also, blacklisting has been a real big problem. This is not all Host Excellence's fault, but as a hosting service they DO have more power than me to make email a better experience. Also, Horde, the web mail client sucks, sucks, sucks- it is there for emergencies only.
I signed up about a year ago and was on the original "Linux basic" plan (or something like that), which gave me 50mb web space for $2.95/month. Then around December some time I was looking on their home page and saw that that for the same price the new plan now called “Linux express.” I contacted the “live chat” and asked them if I can change plans, a seemingly simple request. After a convoluted conversation I finally got a response basically saying it would cost me the equivalent of almost two-years of what it would otherwise cost to sign up for a new plan! When I inquired how they determined this I was met with no response. I kept prompting but still no response. So I closed that window and opened a new one to ask the same question.
This time the “agent” once again gave me a convoluted explanation of how they determine the outrageous figure but he assured me that the refund of the existing plan would equal the cost of “starting” the new plan so the [read more...]
Technical Support is weak, "Instant Chat" staff are geared towards sales, not technical suppport. There is no on-line "Knowledge Base" or Customer Forums.
Control Panel has limited functionality and features (and until recently pretty slow), but probably suitable for novice users.
Uptime is excellent.
Overall - suitable for novice users with un-complicated web sites where ease of use is more important than price.
Thier mail server is sometimes unstable, especially they use Horde mail which is awfull, full of bugs, slow and with limited functionality.
Not recomended for those with extensive mail traffic, or if you need
to check your mail via Web and not Pop3.
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