Host Excellence review

This review cover a general impression of hostexcellence.com product features like reliability, support, data center, price & more. Brand #2581, listed since .

Most Recent Customer Reviews

-anonymous- (-hidden-)
Time Hosted: over 3 years
Global rating
So last week Host Excellence "decided" to rebuild a RAID that hosted one of my MySQL databases without any notice. Of COURSE they botched it up and hundreds of us where without email and access to our MySQL databases for more than 40 hours.

I lost more than $4,000 in sales and when I asked for more internal memory to host the database on another home server and connect it to my website they hosted they took more than 24 hours to get back to me and just gave me the glib answer that NO they wouldn't do it because it violates their TOS. Well THEY violated the TOS by not notifying me and making my site unusable for more than 40 hours.

Their customer service has gotten worse and worse and I for one no longer trust them. I am moving to another host ASAP. Add to that they LIED to me for more than 16 hours when the RAID rebuild first started and told me nothing ws wrong with my site based on their testing.
-anonymous- (-hidden-)
Time Hosted: 1 to 2 years
Global rating
Just wanted to thank host excellence for doing all possible and bringing another level of success of our relationship! Either way it is still a great pleasure working with HostExcellence and I appreciate the individual efforts they gave as well! Their team is wonderful and greatly appreciated!
Jason (jason@j...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Avoid hostexcellence!
I have been a customer of Hostexcellence for about 5 years. I have not had any problems with their service until one day, a few weeks ago they just shut down my sites with no warning.

They claimed that my resource use was too high. So, I worked with them for two weeks, trying to limit resource use - I set throttling policies, I removed any unused files and plugins, I made sure my software (Wordpress) was up to date, I rewrote my robots.txt files ... I even purchased a second account and moved three of my domains over to the new account.

After all that, they continued to arbitrarily shut down my account, leaving my websites and visitors with nothing but an error screen. Up again, down again, up again, down again over those two weeks. I spent dozens of hours, trying to fix issues that I have now figured out are clearly related to bots crawling my sites and their overloading their servers with too many accounts. I can't control bot activity and I can't control how many accounts [read more...]
Hello Jason,

I am sorry for the bad experience you had recently with us. I did look at your account and did see that the CPU issue was resolved and your account is now ok and is enabled and up and running. I am sorry that this caused so many issues for you and we definitely do appreciate your longtime business with us and hope that it can continue. Please do contact us over the phone or via a ticket and let us know if there is anything we can do or to at least possibly talk about this recent issue.

Host Excellence 1-800-792-1197, +1-614-534-1962

Marketing representative (HP M - hpm@ecommerce.com, ).
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Listed and verified since 2005

Editorial Review


Host Excellence (part of Ecommerce.com brand which includes Ix Web Hosting) came out to offer the best webhosting services.

When started, the focus was mainly on best services and excellent support, not necessary on price. Linux and Windows platforms were both supported from the beginning, at that time most of other companies was only offering Unix based servers.

Nowadays, this focus has driven an increasing degree of success for HostExcellence, which imply directly to success for their clients. Keeping the cost of their services affordable while continuing to improve their track record has been an effort, but not one that has been without reward.

Why choose Host Excellence ?
They understand their clients need and bring these needs to reality. Webhosting is a lot more than domain names and servers. It's about customer service, performance and dependability. It's about every customer.

There are a lot of hosting providers to choose from, all promising pretty much the same experience. However, when you're operating fixed budget, but cannot afford the compromises associated with most shared hosting, Host Excellence is a great choice.

Locations
Host Excellence is by now a big company along it's sister, ixwebhosting. They maintain a corporate in 3 continents and 4 countries. Their data center and headquarters is located in Columbus, OH and along with their support facility in Hopkinsville, KY they do their best to provide you great services, directly from the heartland of USA. They also have an office in Ukraine and Romania (even in India and Austria in the past) and have relationships with entities worldwide.

Guarantees
As a Hostexcellence customer, you have the possibility to test their services for 30 days without any risk. Such feature is quite rare on webhosting companies and prove their openness on great services.

Moreover, they offer 100% Money-Back Guarantees, 30-Day Money Back Guarantee and Any-Time Money Back Guarantee to its subscribers. This guarantee allows clients to purchase HostExcellence services with zero-risk and full confidence.

Along their packages, they offer few extras which can help you improve your business:
- SSL certificates
- Merchant Account (Accept Credit Cards)
- Website Moving Service (from $49)

Price & Cost

If you are looking to get the best price on budget webhosting range, ixwebhosting or bluehost may be a better choice. However, if you are looking to great services at affordable prices, hostexcellence will give you what you need.

Reliability

Host Excellence guarantees at least 99.9% of the time during any 12-month period update, this means that your website will be up and running all the time. This includes server uptime, network uptime and webserver. It does not cover any areas where Host Excellence has no direct control, such as fibre-optic main line cuts, backbone provider failures, DNS or Registrar issues with domain names, routing issues between Host Excellence data center and subscriber location.

Data Center

A key factor which set them apart of other companies is their own privately owned data center, located in Columbus, OH. Previous they owned a datacenter in Hopkinsville, Kentucky.

They employ a distributed servers architecture, with services configured very well. A lots of brands will host a variety of webservices on a single machine. In this case the server cannot properly use its own resources on any particular task. Instead of wasting servers in this manner to save a few dollars, they give each webserver to a specific task (like special server for databases, for DNS..), and optimize the machine for that task.

Having 24/7 administrative staff, multiple backbone providers, diesel power-backup facilities and redundant cooling systems, HostExcellence has one of the most robust, very well managed data center. They try to continue expanding their capacities, refining their performance and reliability.

Control Panel

Since it's start, Hostexcellence provided it's own control panel (GHCP) to manage your account and domains, however, a modified version of H-Sphere was integrated for hosting management.
Today, a complete new version of their own control panel is already in place.

For VPS they offer you cPanel or Plesk on CentOS or Debian.

Conclusion

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Website research for Host Excellence on April 14, 2013 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Basic featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, AliPay
Control Panel : [In-house], H-Sphere
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 1

Sub Domains Unlimited
Free Site Builder
Free 24/7 Support

Email
Email Resources (Accounts)
Catch-All Email Addresses
POP3
IMAP
Webmail
Email Forwards
Mailbox Aliases
Email Auto-Responders
Mailing Lists
Single Mailbox Quota
Total [...]
Plan URL : http://www.hostexcellence.com/hosting-plan/basic-plan
$3.95/mo. unlimitedunmetered 1 / unlimited
Business featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, AliPay
Control Panel : [In-house], H-Sphere
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 2
Dedicated IP's : 3

Sub Domains Unlimited
Free Site Builder
Free 24/7 Support


Email
Email Resources (Accounts)
Catch-All Email Addresses
POP3
IMAP
Webmail
Email Forwards
Mailbox Aliases
Email Auto-Responders
Mailing Lists
Single Mailbox Quota
Total [...]
Plan URL : http://www.hostexcellence.com/hosting-plan/business-plan
$7.95/mo. unlimitedunmetered 2 / unlimited
Ultimate Business featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, AliPay
Control Panel : [In-house], H-Sphere
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 3
Dedicated IP's : 15

Host Excellence Ultimate Business Plan is ideal if you are in the web hosting business or wish to host many different websites. Host Excellence First Class Plan offers the best in features, in service and value.

Sub Domains [...]
Plan URL : http://www.hostexcellence.com/hosting-plan/ultimate-business
$7.95/mo. unlimitedunmetered 3 / unlimited
Linux - VPS Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
H4 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, AliPay
Control Panel : CPanel, Plesk, [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 768 MB
CPU : 4x CPU Cores Intel Xeon E5400/E5500
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 2

Burstable RAM 4092 MB
Unlimited Hosted Domains / SubDomains
Complete Root Access YES
Monthly $69.95/mo
Quarterly $64.95/mo
Annually $59.95/mo
Bi-Annually $54.95/mo
Plan URL : http://www.hostexcellence.com/vps-hosting
$54.95/mo. 50 GB1500 GB 768 MB / 2
H8 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, AliPay
Control Panel : CPanel, Plesk, [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 2000 MB
CPU : 8x CPU Cores Intel Xeon E5400/E5500
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 2

Burstable RAM 8192 MB
Complete Root Access YES
Monthly $119.95/mo
Quarterly $109.95/mo
Annually $99.95/mo
Bi-Annually $89.95/mo
Plan URL : http://www.hostexcellence.com/vps-hosting
$89.95/mo. 100 GB2 TB 2 GB / 2
Windows - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Business Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, AliPay
Control Panel : [In-house], H-Sphere
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 2
Dedicated IP's : 3

Host Excellence Business Windows Plan is the plan for your online business needs. Designed by their experienced staff, this plan is built to meet the demands of the majority of online business presences.

Packed with rich features and benefits, and [...]
Plan URL : http://www.hostexcellence.com/hosting-plan/business-plan
$9.95/mo. unlimitedunmetered 2 / unlimited
Ultimate Business Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, AliPay
Control Panel : [In-house], H-Sphere
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 3
Dedicated IP's : 15

Host Excellence Ultimate Business Windows Plan is ideal if you are in the Windows web hosting business or wish to host many different websites on a Windows platform. Host Excellence First Class Windows Plan offers the best in features, in service [...]
Plan URL : http://www.hostexcellence.com/hosting-plan/ultimate-business
$9.95/mo. unlimitedunmetered 3 / unlimited
Windows - VPS Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
H4W featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, AliPay
Control Panel : Plesk, [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 768 MB
CPU : 4x CPU Cores Intel Xeon E5400/E5500
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 2

Guaranteed RAM 768 MB
Control Panel Plesk 10 / 100 Plesk Domains
Burstable RAM 4092 MB

Complete Admin Access YES
Monthly $84.95/mo
Quarterly $79.95/mo
Annually $74.95/mo
Bi-Annually $69.95/mo
Plan URL : http://www.hostexcellence.com/vps-hosting
$69.95/mo. 50 GB1500 GB 768 MB / 2
H8W featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, AliPay
Control Panel : Plesk, [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 2000 MB
CPU : 8x CPU Cores Intel Xeon E5400/E5500
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 2

Guaranteed RAM 2048 MB
Control Panel Plesk 10 / Unlimited Plesk Domains
Burstable RAM 8192 MB
Complete Admin Access YES
Monthly $134.95/mo
Quarterly $124.95/mo
Annually $114.95/mo
Bi-Annually $104.95/mo
Plan URL : http://www.hostexcellence.com/vps-hosting
$104.95/mo. 100 GB2 TB 2 GB / 2
SSL Certificates Keep mouse
over features!
Price Updated
Ecommerce SSL Certificate featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, AliPay
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Other features : Free installation

Requires a Host Excellence Hosting Account

Domain Validated
2048 bit Industry Standard SSL Certificate
Immediate "No Hassle" SSL certificate issuance 24/7
Automated validation - no paperwork
Trusted by ALL popular browsers
Unlimited Re-Issuance [...]
Plan URL : http://www.hostexcellence.com/products/ssl-certificate
$49.95/yr.

Contact information is managed by hostexcellence.com representatives HP M - hpm@ecommerce.com , karthik.nagaraj@ecommerce.com , vishnu.prasath@ecommerce.com [login] | Last company update:

TestimonialsCustomer testimonials

Before signing on with Host Excellence in August of 2006, we needed a web hosting company that could guide us through the entire site building and web hosting process, and after researching nearly 23 major web hosting companies, Host Excellences first-rate services and unmatched customer care put the entire web hosting package into perspective.

We found exactly what our growing business needed with Host Excellence. If you demand rock-solid dependability and the piece of mind in having available the most knowledgeable and professional 24 hour direct line technicians, then look no further than Host Excellence. We clearly rank Host Excellence five out of five stars. Thank you Host Excellence!
I was having a problem trying to setup one of my services offered by Host Excellence. Of course, they have an excellent step-by-step online manual that walks you through the process, but for some reason, I just was not making it happen. I went online and used the chat helpdesk. Immediately, a Host Excellence service representative asked how could they help me. Within a few minutes, they had my problem solved. I felt so thankful. I had not had this level of service before. I have not tried the phone help line, but I'll bet they are excellent also, and they are there 24 hours a day to help you with your problems.

You know, price is very important in today's society, but a business like mine is looking for reliable service. I want a company with the highest standards, just like me. Your hosting company has a direct effect on how your customers view you. If your site is down, or there are server issues or problems, your customer sees you, not your host, as the problem. I have been so satisfied with Host Excellence, I have never had any server issues whatsoever.

And you know what? Host Excellence has the best price. I do not know how they do it, but I'm glad to recommend them to anyone I know. They have service, reliability, and the best value on the net. What more could you ask for in your hosting service? Thank you, Host Excellence!
"Hostexcellence is the best Hosting company we have ever had. they are really the best of all hosting companies. The services are best. Also the packages include all the sepcifications which are required to run a website. And the best of all the uptime of website is 100%. I Have never seen in my tenure with hostexcellence till date where the website going offline. The customer support is also very good. I wish Host excellence best of luck for future and to serve as many customers as they can. It gives a gr8 piece of mind with hostexcellence taking care of our website requirements. Thank you for all the assisitance for last 6 yrs and we look forward for lifelong service with hostexcellence."
Anuj Agrawal ( anuj.agrawal@s... ) / www.shreecorp.com
Excellent, I strongly recommend it.
Well I bought an account with them and it was set-up within 2 hours, I picked starter plan which was just $2.00 as I could not see a plan that they offer for cheaper. I was having problems making a site to go on the domain that I got with the account, so I posted a help ticket and they help me make a site for free! they made it for me and said I did not have to pay. no web hosting company would do that for free I thought but they did. And their customer support very good I can post a ticketed or I can use live help to talk to them and the problem are sorted out and I have my own unique tech who helps me. Just wanted to tell people about this site as they made a site for me.
Over the six years of my Internet presence I have had painful experiences with different hosting companies, thus changing a provider more than once. Now I am on my fourth host and it seems like this time it is for long. First of all, because Host Excellence is oriented towards Web Masters who intend to run professional sites and secondly, since I have an interactive forum on my site, I'm logging on at least daily basis and more likely during peak hours. I was impressed with the extremely robust server environment Host Excellence offers. I feel like I'm strongly backed and have complete peace of mind, never having to worry about downtime issues with my websites.

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News

Ecommerce Corp. Deploys CM4all - Web-based applications developer CM4all (cm4all.com) announced on Monday that Web hosting provider Ecommerce Corp. (ecommerce.com) has licensed the CM4all WebsiteCreator Business Edition to integrate into its subsequent Web hosting brands Host Excellence (hostexcellence.com) and IX Web Hosting (ixwebhosting.com).
CM4all's WebsiteCreator Business Edition will become an integral part of both Host Excellence and IX Web Hosting's product portfolios, says the company. Each brand will receive a customized GUI of the CM4all WebsiteCreator Business Edition matching their corporate identities, enabling them to retain their already established brand awareness.Customers of Host Excellence and IX Web Hosting will be able to create and maintain professional Web sites including e-commerce functionality and simultaneous creation of .mobi pages, easily and intuitively in the near future, says CM4all.Earlier this month, Poland-based Az.pl became the first Web hosting provider to launch a branded ... [search all hostexcellence.com news]

Social Networks

https://www.linkedin.com/company/host-excellence
About: Host Excellence arose out of the ashes of the dot com bubble of the late 90's. From the very beginning, our focus here has been trained on maintaining the very highest level of customer satisfaction available. This is far easier said than done, of course, and it has not been easy in the least. However, the effort involved has, time and again, proven to be the ONLY way to go. Over the years, this focus has driven an ever-increasing degree of success for Host Excellence, which has translated directly to success for our clients. Keeping the cost of our services low while continuing to improve upon our track record has been an effort, but not one that has been without reward. Each year yields new advancements in techniques and technologies, and we are always conscious of harnessing these developments, staying at the very forefront of this ever-advancing online world. Many great things are in the works for the coming year, and with each milestone we reaffirm our status as an industry leader in the field of shared hosting.Sporting multiple backbone providers, 24/7 administrative staff, redundant cooling systems, diesel power backup facilities, and much more, Host Excellence has one of the most robust, well managed data centers in the world. This is no accident. We recognize the importance of this, and strive to continue expanding our capacities, refining our performance, and reinforcing our reliability.We understand what our clients need, and go to great lengths to bring the meeting of these needs to reality. Hosting is about much more than domain names and servers. It's about customer service. It's about dependability and performance. It's about you. There is a virtual ocean of hosting companies out there to choose from, all promising the same utopian experience. However, when you're operating on a limited budget, but cannot afford the compromises associated with most shared hosting, Host Excellence is the only logical choice.
Host Excellence (est. 1999) is a Privately Held entity having 11 followers on LinkedIn and 51-200 employees, industry Information Technology & Services.
No official account on Google+ yet!
Host Excellence Blog  Using Wordpress version 4.1. First blog from May, 2009, with total 7 articles, language en-US. See recent blogs summary posts:
- Add your website to HE’s New Host Directory! - We mentioned earlier this year that a few extra features would be launched alongside MyHE. Well, we're happy to announce that another one is up and running right now!   Introducing the Host Excellence
- Important WordPress Security Update - If you're a customer who uses WordPress, you have probably already noticed the issues concerning logging into your WordPress control panel. We wanted to send out this notification to alert anyone who
- Take Your Eyes Off That Ball And Read This! - The New Year's ball, that is.   It's New Year's!  A happy time?   It's a time for remembering.  A time to celebrate.  For a lot of us, it's also a time for making resolutions that seem to get harder a

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ReviewsCustomer Ratings

The quick stats of Host Excellence profile shows a note average of 7.7 out of 10, counting 86 opinions. (few listed on the top of the page)
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mhy (almudeer1@h...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
VERY BAD
I have never had such a bad experience with any hosting company before, they act exactly opposite to the name host-excellence; very bad services and the worst support. The servers are very slow and overloaded and for no reason they may disable your site without any warning, and they even divert your customers to some junk advertisements. REALLY BAD.
Hello mhy,

I am very sorry that you had this bad of an experience with us. I did take a look at your account and it looks like your account caused a CPU overload on our systems and unfortunately we had to block the account. I am sorry that this occurred and caused so many issues for you. We would love to talk more about this and see what can be done to help this since you did have such a bad experience. Please do give us a call or let us know via a ticket and we can talk more about this experience you had.

HostExcellence 1-800-792-1197, +1-614-534-1962

Marketing representative (HP M - hpm@ecommerce.com, ).
Mark Goldfain (MarkGoldfain@c...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
hostexcellence is very good
They offer a competitive package and their ustomer service is pretty responsive, always friendly, and seem to fix problems rapidly. Roman Garchev was especially helpful with my SSL questions.
Dave (dave@s...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Great hosting service
I have been using Host excellence for about 6 years for a number of websites and their hosting service has been great. they have a very easy to use control panel interface with php and mysql support. This is what all my sites use. the other great feature they have is their 24/7 live chat service. Everytime I have had a query or problem, I have used this service and always got a good knowledgeable response. thanks to all the operators for their help.

Overall this is a great hosting service at a great price.
mario.fascino@gmail.com (mario.fascino@g...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
awesome technical support
I would like to say thank you to Danil Shklyaev. He provided excellent technical support to the DNS issues that I was having. He is very knowledgeable about DNS.
Mark Goldfain (MarkGoldfain@c...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Egor gave great help to me
Connecting an ASP page to a MySQL database is always a tricky task the first time. It is pretty hard to get all the connection parameters correct. Egor Mikhailyovic walked me right through it in Live Chat and stayed with me until it was successful. That made what has sometimes been a weeks-long aggravation take only about 5 minutes.

Awesome customer service.
Mark Goldfain (MarkGoldfain@c...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
hostexcellence team is very helpful
Whenever I have a problem with something I'm developing, I just go to the online chat. So far, they have always solved the problem right then and there.
rbarcelo@philsoft-ph.com (rbarcelo@p...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
hostexcellence has the Right Solution with the Right Price!
We have been utilizing the services of HE since year 2007. HE is a very professional group. Prompt in their Technical Support. And have a very Cost-effective solution.
Andres Gomez (agrrx@h...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
best service ever!!!
From the begining I knew it was going to be a great service and today I realy prove it. I was trying to upload a new urgent! webpage and got into trouble then the online chat service saved my life.

its great you guys have that kind of really fast way to solve things out. special thanks to Andrey Ivanov at the online chat!
eg@flug.is (eg@f...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Good value for money
Excellent customer service via Life Chat or Help Desk. Prompt attention to my queries. Good value for money. Applications could be more up to date. Will continue with HE
Peter Smith (peter.seniorsgolf@g...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Excellence - what a joke !
Host Excellence suddenly decided to migrate my account - to what I don't know. From having 50% disc usage I suddenly went to 120% requiring an "upgrade". Six days now I have been without a website, losing me many $. And no-one there gives the same answer twice - if I can get an answer. If you think about using them think again. You'd spend your money better by having a good meal and a bottle of wine. Useless does not adequately describe them.
Donald Johnston (dtjohnshome@s...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Great place to host!
I've been a customer over 5 years and have never had a issue with Hostexcellence.com. My site was only down for one day total over these years, and they warned me in advance this may happen during an upgrade. They are trustworthy and secure.
Ricardo (ricardogranadoscc@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Egor was very helpful
Egor was very helpful, he answered my questions and provide me with a solution. many thanks!!!

Chat support rocks!!!
Yvonne Galusha (ygalusha@g...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Great Customer Help
The reason I have stayed with Host Excellence is that they are great at helping me got to the bottom of things. I worked with another site on godaddy and they always brushed me aside and said everything was my problem. Host Excellence hangs in there and helps as far as they can. I highly recommend them for this reason!
Mikado (ezgohome@h...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
hostexcellence.com is suck
Without my authorization, cancel my account, i cant download the data, always say, "forward to support manager" ... Creat Ticket ? ... nothing .... its hasty
Deepak Pardeshi (verto_designs@y...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
The Service is good... I appreciate the quick and precise response in very [...]
Hi

We are availing Host Excellence services from past 4 Years, every thing is good and up to date.

The price factor is good and the customer support is "AWSOME".

The features of the Webmail should be a factor where you should look at too, coz sometimes it takes alot of time for us to open the mail. Also you should have a provision of attaching the file atleast till 10 MB, now we have to use Outlook to send mails having big file sizes.
Thanks
Sean H Cairns (sean@s...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
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Best Customer Service
Today I had a quick question regarding my hosting account (I wanted to be able to upload larger files via my WordPress blog). On your live chat, I talked to Dmitriy Shirshov, and (as I always do when dealing with your amazing staff), I had a great experience. Dmitriy was professional yet personable, was able to answer all of my questions, and took care of my request immediately.

Let's face it, you don't see that sort of customer service everywhere these days, but time and time again, I have had nothing but great things to say about Host Excellence, and today is no different. Every singe time I've had a question or an issue, a member of your staff has taken care of my issues or answered my question faster than I thought possible, and they're always in such a great mood!

Thanks so much for being such an awesome hosting company. I wouldn't change it for the world. Keep on rockin'!
Mimi Newcastle (office@d...)
Time Hosted: over 3 years
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hostexcellence.com is great!
Hostexcellence.com provides us with everything we need for a very reasonable fee. Customer support is very responsive on the rare occasions we need it.
Steve O'Connor (manhattancakes@g...)
Time Hosted: 1 to 3 months
Global rating
Danil Schklyaev very helpful
Danil really helped me upload my joomla site
It was more complicated than i expected
However, it is working now
Well done Danil and thanks
Manoj Prasad (guardian1214@g...)
Time Hosted: over 3 years
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Hostexcellence is like family!
I have been a customer of Hostexcellence for years and this is the first review I am writing about HE.
I don't know how it is done, but Hostexcellence has managed to give me a feeling of being cared for almost I was a member of the HE family!
Every interaction has been handled with a professional ease which is admirable. Actually, I have not seen this anywhere else.
Guess I can say that HE should go from strength to strength
Waleed (ewaleed@h...)
Time Hosted: 2 to 3 years
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Good company
Hi I'm Asking About the asp.net upgrade to asp.net 4.0
your prices is very well , but the upgrade plan .
Thanks
cameoarthouse.com (nasim@c...)
Time Hosted: under 1 month.
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Great Job.
sergey was terrific in technical support. i am from att and just needed to know incoming and outgoing info. terrific job.
Geno Leng (geno@t...)
Time Hosted: 2 to 3 years
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The technical team are the best in the business!
Sergey Beletskiy was most helpful today. Every time I need help with files loading to the server, all the Technical team members are so helpful and great at what they do! Thank you!
Time Hosted: over 3 years
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great chat experience
I've been in contact with the HE chat staff over the last couple of weeks regarding an upgrade to my existing hosting plan. I am not a programmer and was relieved that the staff explained the process to me in "laymans" terms. They have been very helpful and patient. Definately something I look for when researching hosting companies.
fvbinette@gmail.com (fvbinette@g...)
Time Hosted: under 1 month.
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So nice customer service
It's easy, fast, not too expensive. I like a lot the customer service and the online chat 24/7. Host excellence is a good business well customer oriented. 5 stars!
Time Hosted: under 1 month.
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great service from Galina Kiseleva
Thank you so very much! It was my first call and ordering a new account. Galina was very nice and patient with me and provided an answer to all of my questions. I am so very surprised how fast was the response and very professional. That is all I can say for now as I just joined just right now but I must tell you that the first impression is always very important and here I was just impressed by Galina and her way about communicating with me. Much thanks to all !!!!!!
Greg (greg.trader@y...)
Time Hosted: 2 to 3 years
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Excellent service. Never a hiccup! The support staff are very professional and courteous. The pricing is inexpensive but the product is top class.
Alan Wright (wrightadw@g...)
Time Hosted: over 3 years
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I moved my other sites to hostexcellence.com because of the excellent customer support and all the great tools they provide to let me control all aspects of my sites.

I love the service I get from the online chat, 24x7. The support personnel are knowledgeable and incredibly helpful.

As for pricing, its very inexpensive. I use the Basic plan, it meets all my needs and saved me hundreds. I put together sites for non-profits, so every dollar is precious.

I have never had any downtime issues and the performance of my sites is great.
-anonymous- (-no email-)
Time Hosted: over 3 years
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I love HostExcellence. I've been using them for years and have never had any issues and the prices are nice.
Lee Thayer (tfalee@h...)
Time Hosted: over 3 years
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I was just in chat with Lilly Umanskaya from Customer Service. Professional and knowledgable! I have been with Host Excellence about 4-5 years, best service I have ever had. Chat support is first rate and if that person cannot assit, they transfer you to a person that can. Here is Lilly's and I last chat:

Lilly Umanskaya: Thank you so much for your patience an cooperation during our chat.

you: my pleasure :) most of the world want everything right now, and I know it takes time to check everything. I thought it was grand that when you seen my profiles being delete, that you said order now :) That was cool! Thank you!

Lilly Umanskaya: ;-) Thank you.

Wonderful support and wonderful service. Thank you Host Excellence and thank you Lilly!
-anonymous- (-no email-)
Time Hosted: under 1 month.
Global rating
The cusotmer support was great from the guy who worked on my page and I hope he will get this review and also this should affect his promotion. It would be great to have more people as helpful as he was.
Great service!
Anthony Barbagallo (qtrmaster@g...)
Time Hosted: under 1 month.
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So far it has been great. I needed help and got it right away. Really easy to set up and navigate. The control panel is brillaint. Intutitve design with simplictic control over complex systems. The other hosting options may have nice TV ads but Host Excellence is the real deal.

The pricing offers a level for everyone looking to launch a page and so far there uptime is better than others I have used in the past.
-anonymous- (-no email-)
Time Hosted: under 1 month.
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great support, i was helped constantly and every question was answred very fast, very good service.
thank you very much!!
Andrew Perkins (amperkins01096@a...)
Time Hosted: over 3 years
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Yuriy Zhmurskiy was extremely helpful with the LiveChat feature, truly appreciate Yuriy's help and expertise!
Lee Thayer (simplewebs.lee@g...)
Time Hosted: over 3 years
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I was in chat with customer service today, with Artem. Excellent support, knowledable staff. Customer service has always been helpful, 100% of the time!
-anonymous- (-no email-)
Time Hosted: under 1 month.
Global rating
helped me with my ftp problems, unfortunatly there was a bug but he contacted the administrators for me, and told me everything to do step by step.
Forrest Milkowski (forrestmilkowski@e...)
Time Hosted: 2 to 3 years
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I have been a customer for a few years. What has been a problem for me is that your service has be spotty. I have had a number of instances where my site suddenly goes offline. I only find out when someon (customer of mine) calles or emails me. I would really like to know as soon as my site is offline. Error 403 for example is something that shouldn't happen.

Also, there are many times when my customers complain that the site is slow. I was hoping that when I was switched to CP9 that this would not be the case.

I did suffer through your upgrade last year and you did do everything you could to correct your problems. However, I was hoping that with the upgrade there would be less down time and faster response.

Regards,

Forrest
yasser ghoneim (lamba@c...)
Time Hosted: over 3 years
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excellent customer service, the status blog is incredible, rare very rare downtime, excellent value for price/ friendly control panel. would love to see many more apps.

recommend host excellence to the core, and with every living and dead cell in my body ;)
Bernie (enet2000@m...)
Time Hosted: 1 to 3 months
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I have found that all my problems have always been resolved by your support staff within minutes or with more technical issues within a few hours. Great service!
Anuj (anuj.agrawal@s...)
Time Hosted: over 3 years
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Host excellence is the best host I have ever used service of.
thanks for all your support. the price is very competitive & support is gr88. I shall say its excellent support team they have. Also the average resolving time for issue is best too. and no doubt its 100% uptime.
Anuj
-anonymous- (-no email-)
Time Hosted: over 3 years
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I am in process of migrating yet another site from exabytes to hostexcellence.
For last 3 years I am quite happy with services.
I am very impressed with their chat customer support which is very responsive.
Matt Pauls (matt@m...)
Time Hosted: 1 to 2 years
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Dmitriy Shirshov was simply excellent in helping me with my most recent issue. Previous individuals at tech support were nothing close. It is obvious that Dmitriy enjoys what he does, otherwise he would not have gone to such great length to ensure my problem was fixed as it was likely my mistake in the first place. Others at host excellence should look to Dmitriy as an example of what first class service means.
-matt
Michelle (-no email-)
Time Hosted: 3 to 6 months
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Today I had the help of Evgen Dubrovin. He/she was the most useful customer service representative that I have ever had. She was very patient and stuck with me until all of my questions were answered as they related to finding a cname and getting my website and web domain to link up. I am so pleased to have received such wonderful customer service from host excellence. She really went out of her way to make things clear and stayed on line with me until everything was sorted out. Great job!! I really appreciate it!!!!!
Marc (-no email-)
Time Hosted: over 3 years
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The service is sometimes a little unreliable as is performance.

However, their technical support people are very good indeed, which is why I keep our 4 domains with HE.
Eddy (esaldana@a...)
Time Hosted: 3 to 6 months
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They absolutely stink. They tell me that I am on their newest server and their best one. They are down a lot. When I ask them about their 99.9 percent uptime guarantee, they say they are sorry but that if uptime is that important to me, that i should upgrade to a dedicated server.

They are a joke. My site has been down for the last day and a half.
Ken (vendors@l...)
Time Hosted: over 3 years
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I have had a great experience in my 3 years hosting with Host Excellence. Your 24/7 chat support has come in handy many times! Agents are always helpful and friendly. Horde is not a great mail application, sure wish web mail was easier! But I just use gmail to access my accounts. Overall a great service with very little downtime!
Richard (-no email-)
Time Hosted: over 3 years
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Clear, quick, concise and thorough information in the middle of the night!
I have been with LH for years and they have always done a fantastic job!
I can only remember one time in all the years that they have been down.
Price is the best I could find.
Tammy (tammy.schiel@g...)
Time Hosted: 3 to 6 months
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I have received excellent customer service and care through Host Excellence! I will definitely be back and will recommend Host Excellence for my friends!
-anonymous- (-no email-)
Time Hosted: over 3 years
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I have been with HE for several years. I have always found that they respond promptly and efficiently to service requests. Their product gives good value.
Richard Bell (-no email-)
Time Hosted: over 3 years
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HE has done a fantastic job of hosting and renewing my site. In the past 4 years I can inly think of one one very short period where they were down. Customer support is great.
Aydemir Arapoglu (arapoglu@t...)
Time Hosted: over 3 years
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The main reason I am writing this to express how much I like Host excellence customer service. I receive very quick replies to my ticket submissions and also I am given the choice to chat with an actual person which I tend to prefer more than phone or email. I find it easier to communicate and I get to find answers right away while I have the computer in front of me. In this particular case, Anna T. helped me out and she was great. She understood my concerns in less than 2 sentences and took care the issues I had...

Overall, I am very satisfied and I thank you for your great services.
Fred Bush (fbush@t...)
Time Hosted: under 1 month.
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After uploading my website for the first time I couldn't get it to load in my browser correctly. Alexey in your technical staff corrected and explained my problem in less than five minutes and her manner was very professional and polite. Thank you.
yasser (yasserghoneim@e...)
Time Hosted: over 3 years
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excellent service, with great value, a bundle of applications ready to install, customer is outstanding and instant. it is a company that care,

there are dozens of applications, but as a greedy costumer, i would like more
Ray Foster (rfoster13@c...)
Time Hosted: over 3 years
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THIS IS A LOUSEY HOSTING SERVICE!!!
After about 4 years of using this service to transfer medical reports via their FTPs they deleted about 1000 reports without even notifying me. Apparently "somewhere on page 27 of their EULA" it states that you are not allowed to store files on your FTPs. So without contacting me they simply invaded my domain and deleted irreplacable files. When I complained they were totally indifferent and even nasty about it. I had upgraded several times to add additional storage space so I thought I was on the level. If they had notified me, I would have gladly moved my data. So I DO NOT RECOMMEND THIS COMPANY. They simply do not care about their customers.

RF
mariano (mfilippa77@g...)
Time Hosted: over 3 years
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Great service, excellent customer support, never had a problem. Good job! Livechat was really useful, service never down.
larry (lprice@p...)
Time Hosted: over 3 years
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I am very pleased with the support that I get when I have any technical issues with the hosting. The phone support people are always polite, patient and on the money with solving problems. Also, the LiveChat is awesome, on the money with answer, and the wait is always short to get help, nice.
-anonymous- (-no email-)
Time Hosted: over 3 years
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I have never had a problem that they could not fix with a quick email or phone call. The only downtime I have ever experienced was at NO FAULT of theirs. EXCELLENT!
Jeremiah True (jeremiah@o...)
Time Hosted: under 1 month.
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he representative was very patient and helpful. I wish I had gotten more direction in choosing my hosting plan, which would have eliminated the need for the tech support this morning, but overall it was a good experience.
Sandy (induce@g...)
Time Hosted: 1 to 2 years
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Great chat operator! Walked me through carefully, and did a great jobe in helping me understand my problem. AAAA+++++
Hamil Poton (hamil@p...)
Time Hosted: 1 to 2 years
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Very easy to work with, completely affordable with unlimited everything! I recommend HE to everyone I know. I've had many questions answered using the live chat service. They help me with everything from technical hosting features, how-tos, host add-ons, and troubleshooting.

In the 4+ years I've hosted with them, they've had only one maintenance that affected me, which took my site down, but only for 15 minutes. But they gave me 72 hour notice and let me announce this to my customers in a very timely manner. It was hardly an issue.
I recommend to everyone for a trouble-free easy and highly cost-effective hosting service.
Will Beattie (will.beattie@v...)
Time Hosted: over 3 years
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Even though I've been with HostExcellence for over four years, I still look at other companies to see if I can get a better deal. And it seems that any company I've looked at has had mixed responses from customers; some satisfied, some not; and it's the same for Host Excellence. I have to say that during the four or more years I have been with HE, I have experienced zero problems. Any time I have needed tech help, the customer service has been very efficient, with fast response times and very helpful. I can either talk to a 'LIVE' person 24/7 or place a ticket for other problems. The only time I have needed help was when I upgraded and changed servers, every other time, the hosting has simply worked.

The host plans are good value and more importantly, HE do not try and tie you into a full years deal. I choose the option to pay every three months. That for me is easy.

I rate and value HE. I'm sure there are other customers who have had problems, but it seems that can [read more...]
Lee Thayer (simplewebs.lee@g...)
Time Hosted: over 3 years
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Quality service, fair prices, top notch customer service! Every time I chat with online customer service, I get honest answers, quickly.
Tom Harrison (tom_harrison@1...)
Time Hosted: over 3 years
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Many, many years with Host Excellence and they far surpass anyone I have ever hosted with. Keep up the good work!!!
Nick (nhaman@z...)
Time Hosted: over 3 years
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Yuriy Zhmurskiy was very helpful and knowledgeable in answering my specific questions about how the decompress module in Webshell works in terms of writing or not writing over existing file folder structure menu when unzipping a compressed file.
Glenn Jackson (fusnickens@y...)
Time Hosted: 1 to 2 years
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Surtam (sp) was extremely patient and knowledgeable with his assistance. Thanks too him, I was able to secure my osCommerce setup. Thanks HostExcellence!
Kurt Girdler (kurt@t...)
Time Hosted: 2 to 3 years
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I am pissed off because I host several domains on my account & I am told that I cannot provide a separate login to access only one of my sites. ie if I want someone to look after just one of the sites, I have to give that person my username & pw to my entire account. What a Mickey Mouse setup.

Then I am told I can upgrade my control panel to allow what I want, but that this will kill my site which is created in Site Studio.

By the way I have been chatting to Oleg Barrannik over this issue & he has been great (even tho' I did not like the news he gave me). He is a credit to the company & very professional.
Moshe (moshke@z...)
Time Hosted: 1 to 2 years
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Good Service Very recommened hosing compeny The technical support and sales from us is great and they should be rewareded :)
Jerry Burney (burney8@g...)
Time Hosted: 6 mo. to 1 year
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Andrey provided a timely answer for my question and very nice in her response. She seem to know exactly what my problem was and how to fix it. Great job and keep up the good work.
Shairyar (shairyar_abaig@y...)
Time Hosted: 6 mo. to 1 year
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I wanted to say thanks to Oleg today, he helped me shifting domains to a different hosting plan with hostexcellence. superb...........

thankssss
Kreg Ertman (service@k...)
Time Hosted: 6 mo. to 1 year
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I'm writing about Viktor Kulikov who's helped me in the past, but really went out of his way today to find the problem with an email account not forwarding to Gmail.

He tried all the email settings with me for POP and SMTP. And when that didn't work, he added his own email account so he could see what was going on.

He went above and beyond my customer expectations and got the job done instead of leaving the error unresolved.

Thank you Viktor and Host Excellence!

Sincerely,
-Kreg
Lon (longoog@g...)
Time Hosted: 1 to 3 months
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We’ve been with Host Excellence for a couple months now. Our sites have been down more than 3 times each. Slow most all peak times. Extremely slow tech support response -- sometimes 3 days to answer a ticket! We just learned that the server we’re on has over 27,000 Websites on it, which is overcrowded and very obvious by the poor performance. We are sorry that we went with them now but are now past the refund period so we have to suffer! You don’t! Do yourself a favor, stay away from Host Excellence, which is run Fathi Said, which also runs IX Web Hosting and maybe others.
Hi,

Thank you for your feedback about Host Excellence, we are continually working to improve our hosting company and its through comments like yours that will take us to the next level in customer care and service.

I am sorry about the service you received and please let me know if there is anything I can do to help you.

Jeremy Fox
Affiliate Manager
IX Web Hosting

Marketing representative (HP M - hpm@ecommerce.com, ).
Mike (administrator@j...)
Time Hosted: over 3 years
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I have used Host Excellence for the past 4 years. I have not had any issues with them. I now have 3 domains hosted by them. I have not seen any down time. The price it a little above average, but what they are offering as far as packages is better then most other Hosting companies. I like that I have dedicated IP addresses for my domains and not a shared IP. They have their own DATA Center which they own and operate. This make getting support faster. You don't have to worry about it being managed with another company and just getting 3RD party support. The Control Panel is great. The only complaint I have is the skins are a limited. This is just a simple cosmetic complaint. When I have had issues or questions, they have responding a timely manner. i would and have recommend Host Excellence to my coworkers and friends.
Carolyn Webchick (memorycollections@h...)
Time Hosted: 2 to 3 years
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I have used Host Excellence for over 3 years, but have recently started moving my 18 websites to GoDaddy. Two major problems: Email sucks!!! The majority of my web clients who utilize Host Excellence email complain constantly about not getting mail or not being able to send mail. Other major problem is that my home pages keep getting hijacked. In the last 9 months, I have had to remove Jihad index pages on 5 separate occasions and replace with my valid index pages. Host Excellence said this is my problem. Regardless, I need a host with better security and secure FTP. This is disappointing as I really like Host Excellence features and customer server, but maybe this is a case where you get what you pay for. Not much for not much.
Mayra jimenez (mayrajimenez@y...)
Time Hosted: 6 mo. to 1 year
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I also own an e-commerce site, as I see some customers that have reviewed this server before. In the short time we've been with them, the server has crashed at least once a week, sometimes for several hours. We constantly have clients flooding our customer service email asking what is wrong.

When we call host excellence, they always have an excuse for the server crashing. "Somebody is abusing their site", "we're moving our server to ohio", etc, etc. We've lost countless sales due to their unreliability.

I DON'T SEE HOW THEY CAN CLAIM, LEGALLY, THAT THEY HAVE 100% CUSTOMER SATISFACTION. SEEMS LIKE A LOAD OF CRAP TO US.

We are looking to switch servers immediately, and to get a refund of the time we've been with them.

Do not pay to have your site hosted by them, it is not worth the pain.
Bob Smith (advertisers2000@y...)
Time Hosted: over 3 years
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I´m writing this review as I wait for my e-commerce site to come back up and for Host Excellence to give support to the other 33 callers before me on their phone support. Live Chat is down as well.

If you have an e-commerce site and expect at least 99% uptime, do not host with Host Excellence.

We open an average of 3-5 tickets a week. Their web and database servers crash constantly, including their own support site. Live Chat support is often unanswered and waiting times for phone support are often longer than 40 minutes.

In January 08, a couple of tables from our database were suspiciously lost. When we asked for a security or login log of some sort, Host Excellence could not provide any. To this day we don´t know what happened or how those tables got deleted.
Even more upsetting is the fact that when you visit their site, right on the home page they state 100% Customers Satisfied. From my experience and many others, this is just false.

We are currently looking to [read more...]
Matt (mattfuehrer@m...)
Time Hosted: over 3 years
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Hosting of my business website has been stable and problem free over the past 3+ years.
Customer service via phone and help desk ticket has been fast and easy- they have always been able to solve any issues right away.
Email on the other hand is another story. spam, spam, spam. They do not use any spam filters at all (because on a shared server if they filter the email then it'll affect other hosted users) so I get ALL of the spam that comes my way. Also, blacklisting has been a real big problem. This is not all Host Excellence's fault, but as a hosting service they DO have more power than me to make email a better experience. Also, Horde, the web mail client sucks, sucks, sucks- it is there for emergencies only.
Jesse (jesse_worley@y...)
Time Hosted: 1 to 2 years
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If you sign up with HostExcellence you will need a lawyer on retainer. They will lose your data, as they did to so many people in June 2007, and then lie about why it happened, using an excuse that is simply not possible in a data center as well managed as they claim theirs is. How is it that a power surge can even happen in "one of the most robust and well-managed data centers in the world?" It's a literal impossibility unless they aren't employing even the most basic power hardware available. Either way, they cannot be trusted. Their administrators are largely incompetent and WILL lose your data, change permissions on your files, or suspend you without investigating your account. Use another host, these clowns aren't worth the money they steal.
Elvis (qvkrrlyd@t...)
Time Hosted: 1 to 2 years
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These are the facts:

I signed up about a year ago and was on the original "Linux basic" plan (or something like that), which gave me 50mb web space for $2.95/month. Then around December some time I was looking on their home page and saw that that for the same price the new plan now called “Linux express.” I contacted the “live chat” and asked them if I can change plans, a seemingly simple request. After a convoluted conversation I finally got a response basically saying it would cost me the equivalent of almost two-years of what it would otherwise cost to sign up for a new plan! When I inquired how they determined this I was met with no response. I kept prompting but still no response. So I closed that window and opened a new one to ask the same question.

This time the “agent” once again gave me a convoluted explanation of how they determine the outrageous figure but he assured me that the refund of the existing plan would equal the cost of “starting” the new plan so the [read more...]
Mark Smith (webmaster@a...)
Time Hosted: 2 to 3 years
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Prices are expensive when compared to others (BlueHost for example offers more bandwidth and more disk capacity for almost half the price).
Technical Support is weak, "Instant Chat" staff are geared towards sales, not technical suppport. There is no on-line "Knowledge Base" or Customer Forums.
Control Panel has limited functionality and features (and until recently pretty slow), but probably suitable for novice users.
Uptime is excellent.

Overall - suitable for novice users with un-complicated web sites where ease of use is more important than price.
Ramesh (ramesh@y...)
Time Hosted: 6 mo. to 1 year
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I have hosting my website and the customer was excellent. The technical support from india is great and they should be rewareded :)
Oliver Mueller (muell039842@w...)
Time Hosted: 3 to 6 months
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Customer Relation
Control Panel
Serverperformance wasn't the best, and often very slow. Availabiltiy was unsatisfactory. My domains often didn't respond, many times it was not possible to log into the control panel or webmailer either. Worst was that sometimes my domain got routed to a totaly different website than my own. But the worst is the customer service. Sometimes they needed over two weeks to answer a high priority trouble ticket. The answer usualy was not relevant to my problem. I finaly canceled requesting a refund (in August 2005), which I couldn't check since I am out of the country and didn't get my credit card statements until now. No refund of course. I called them, they told me to open a ticket (they never can solve something over the phone) and I they answered my question regarding the missing refund with "your account got suspended because you no longer wish to host with and you received a refund" and they closed the ticket. I reopend it asking again about the refund and they answered they now [read more...]
Ken (kennethpschnell@a...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I have had them for about 3 weeks now - nd so far they have been down twice - so no website and no development - the down time has lasted for more than 4 hours - this is not a good impression of 99% Uptime because I think I have just experienced the 1% down time and I have not been with them for more than 3 weeks.
Sam (samk@d...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Generally a good hosting company, all features are working as advertise.
Thier mail server is sometimes unstable, especially they use Horde mail which is awfull, full of bugs, slow and with limited functionality.

Not recomended for those with extensive mail traffic, or if you need
to check your mail via Web and not Pop3.
Jan Hauser (JHauser@q...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Host Excellence offers a lot for the price -- but at a price. Customer service is varied - some reps are very helpful; others flat refuse to do anything to help. Reliability has not been good - web host has been offline several times; Database service has stopped (crashed) & for the first 12 requests, customer service refused to do anything about it. Email service is unreliable -- 20-40% of emails passing through their servers are delayed, lost, or blocked.
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