Host Europe review
This review cover a general impression of hosteurope.de product features like reliability, support, data center, price & more. Brand #6324, listed since .
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kiss and selfservice tools too complicated for not technicians
repy from support: WE DO NOT PROVIDE CUSTOMER SERVICE
However, there's one stone in the shoe, and unfortunately, it's so big that I can't recommend HostEurope at all. The kernel version in their virtual servers is fixed to a really old version. This means that if you are running Debian and need to upgrade, you're completely stuck because newer Debian packages require newer libc releases which require a kernel version > 2.6.26.
I have contacted support about this issue, which they were completely uncooperative about. They don't offer any sort of migration part. If you buy a virtual server, you won't be able to upgrade it at any point in the future - you have to migrate yourself. It appears they don't give a damn at all about this. They don't advertise this fact before you buy.
So if you never need to run new software, go for HostEurope, they're cheap and solid, if you do need to upgrade, stay away.
About Host EuropeFounded in 1997, Host Europe Group is the largest privately owned hosting group in Europe. It offers its 1 million customers domain registration, various hosting services including customised, managed and cloud hosting, and has a software-as-a-service offering. As the biggest domain registrar in the UK, and largest virtualisation provider in Europe, Host Europe Group is the ideal choice for consumers and businesses alike, who seek sophisticated hosting products with a high quality of service and first rate performance .
With its leading brands: 123-reg, Webfusion, Host Europe, dynamic-net AG, and Donhost, the Group has a strong market presence in the UK, US, Germany, Austria, Switzerland and Spain.
We know how important it is for you that your technical setup works efficiently and reliably. Therefore, we work with you to develop the optimum solution for your requirements - in close interworking of hardware, software, technical management, service and support. You can rely on our leading technologies, which are the result of continuous innovation.
The data centres in Cologne and Strasbourg are operated at the maximum energy efficiency from renewable electricity sources. The datadock in Strasbourg was one of the first data centres under the DCSA new green star, it is one of the safest and greenest data centres in Europe - with an innovative fountain cooling system and modern eco-friendly devices.
In our relationships with customers, partners, employees and society, we focus on honesty, fairness, integrity and sustainability. Because these are not just empty words, our customers and prospects experience the quality of our advice and our support every day. We guarantee the highest quality of hosting services in our Service Level Agreements.
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"Virtuozzo delivers the highest density available in a virtualization solution, enabling hundreds of virtual environments on a single physical server, and so it offers the greatest potential for energy savings," says Serguei Beloussov, CEO of SWsoft. "By using Virtuozzo to achieve their green computing goals, hosting providers can significantly reduce their energy usage while also realizing greater efficiency in their data center." Several SWsoft customers are realizing the green potential of virtualization with Virtuozzo in significant ways, including ServInt Internet Services (servint.net), which estimates that its green efforts have produced a savings of as much as 85 percent in electricity usage for every hosted ... [search all hosteurope.de news]
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My questions got answered quickly and usually within 24-36 hours. Haven't used the paid services yet, as I manage it all myself and just ask for hints which were always useful so far.
Only thing I'm not fully satisfied with is the fact, that I can't upgrade the OS of the Guest OS manually and it's running the (at the time i ordered) latest LTS version of ubuntu (8.04) which is bit outdated for my taste and the its repository has some old packages which aren't updated anymore, beyond the typical service updates (security and critical bugfixes).
But as far as I understand, that's a technical limitation, as the kernel/OS of the guest OS must match with the one of the host for best performance. So i have to wait a few months until there is a ubuntu/kernel update which is supported by virtuozzo and Plesk to switch on ubuntu 10.4 lts.
Until then I have/can live with the older packages [read more...]
IMHO HostEurope is one of the best hosting companies - at least in Germany, perhaps in the EU.
To be honest, "we" are a Company and therefore cannot be compared to typical "I want to my personal blog"-Customers.
We're hosting each and every project at HostEurope for 7 Years now, currently using 8 individual (Debian Linux x86 and x64) servers and a Hardware Firewall.
We never had any issues with HostEurope, neither regarding pricing/invoicing, nor Hardware, Connectivity, Support or Services like Backup, etc.
Of course, there's another major difference: We are root on all our servers and manage them using SSH. Therefore, we don't care about any (Pseudo-)Admin-Interfaces like Plesk or whatever.
Everything just works at HostEurope.
In past posts we inform public opinion and Host Europe about their behavior that sounds in shortcut “we piss off customers – get lost”
Till today, after 22 days there is no replay from Host Europe and finally from 17.06.2009 we decide to fight with Host Europe GmbH. For now we starting our lawyers and soon case in court.
Host Europe will not start use their brains? – seem so, cause they use only MB or TB but that what they have done is not human behavior.
Anyway, sooner or later we will proof that we have right for our goods stored at Host Europe GmbH server.
To remind you – nobody informed us about shot down server, nobody from Host Europe did not send us any file or notice that we finish cooperation, more over, they charged us money, and shot down server…
Can anybody understand it?
All that after more than 2 years of [read more...]
Next days are passing, and still Host Europe do not replay, besides, they still have our data, and they paid, but server is off.
How it’s possible that you pay fee, you write 10 e-mails per day, and nobody react?
Host Europe no reaction – Customer loosing money and time.
Besides, they are not cheap hosting company, comparing to quality and offer of competitors, but we was think, that if price is higher, than:
- support will be better
- quality will be better
What we got in fact is:
- no replay for our e-mails
- no server
- lost data
- lost money
- lost time
If you are non German customer do not count for full help in English – they just advertise in English as “World Class Hosting Company” – but in fact they are not.
All panels and help + alerts are in German, only information that you have to pay is in English…
So once again we ask owners of Host Europe – are you really want to make from people [read more...]
From Monday 01.06.2009 I’m trying to solve problem with your company on good and partnership relations (after more than 2 years cooperation).
Monday 01.06.2009 I received from you e-mail that we have delay with payment.
That is truth, we were. On 03.06 all fees was transferred to you by express bank transfer - confirmation you got.
After that there was no message from you.
Next day - yesterday (02.06.2009 - at about 1:00PM)our server was turned off.
I made a call and I was explain that we need time till Friday and I got answer - NO, only after payment we can turn on server.
Ok, fine – so NEXT DAY as soon as possible we have done transfer.
Today I’m sending confirmation 03.06.2009 to you about done payment, and I have an answer that is too late and it’s end of cooperation!????
From: Host Europe GmbH Vertrieb [read more...]
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