Host Department review77 user reviews, 0 support responses, 1 testimonial, 12 products, 1 promotion, 5 social accounts, 3136 domains, 1833 hosted, Alexa #953371, listed 2005 (#967)
Most Recent Customer Reviews
Satisfied with the support , the response was really quick.I am hosted since 6 month and happy with the service
About Host DepartmentCompany History
Through a series of strategic business moves, Host Department became the Tier 1 host the company is known as today. Host Department thrives in an industry that is constantly reinventing itself. With innovations in customer service, ease of use, and special features for Host Department customers, the company continues to stay one step ahead of the competition. Host Department employees take pride in offering some of the best 24 hour a day, customer-oriented support in the industry. Everyday hundreds of businesses trust Host Department with their web presence, reinforcing the Host Department tradition of industry-leading customer service, top-notch network reliability, unsurpassed prices, and innovative services. Host Department provides low-cost feature-rich web hosting. The Host Department business model emphasizes service to small and medium sized businesses, allowing them to do e-commerce and focus on their core competencies while Host Department handles their Internet site.
Why Host Department?
Host Department's excellent prices are not the only reasons why our customers rave about our services! Our customers appreciate:
Industry-leading Customer Care program
Rock-solid network - 99.99% uptime guaranteed
100% customer satisfaction guaranteed
Lightning-fast network connectivity
Custom hosting environment
Innovative support technology
Rock Solid Network 99.99% Uptime Guaranteed
We've taken great strides to provide reliable access to you. Our bandwidth saturation average (a measure of how crowded our systems are) is less than 30%. We have redundant DS-3 (capable of 45Mbps each) lines with diverse routes to the Internet Backbone, ensuring our servers always have an active connection to the Internet. BGP Peering allows us to automatically re-route traffic away from "Internet Traffic Jams." This means when one part of the Internet slows down your site will not be caught in the bottleneck. All of our servers are fast Dual Pentium III based technology with 512+ MB of RAM. We keep our servers at less than 50% capacity so even when traffic peaks, our servers won't overload.
100% Customer Satisfaction Guaranteed
While our competitors force half or full year commitments, here at Host Department you can pay month-to-month. All our server packages come feature-rich and competitively priced. Our starter UNIX package starts at only $3.95 per month, which includes a domain name for life, 24/7 live chat, ticketing and dozens of useful CGI scripts to enhance your site. You even have the option of pre-paying 1 year in advance to receive a hefty discount. Because of this guarantee to customer satisfaction, Host Department has grown quickly to hosting sites for businesses in over 170 countries since 1997. If your site requires secure server, FrontPage 2000, .NET 2.0 framework or any of our other cutting-edge features then Host Department is the only choice for your web hosting needs.
Host Department supplies the best for its clients with cutting-edge hardware, software and technology. Our custom built, state-of-the-art, space-saving blade servers allows better heat dissipation, better server administration and a great scalability factor. When there is a need for increased processing prowess, it is as easy as adding more hardware resources into the blade chassis.
Lightning-Fast Network Connectivity
Lightning-Fast Network Connectivity
Host Department has chosen five of the best backbone providers to relay all traffic. This means that all our clients have a 99.99% uptime guarantee. The network is designed around redundancy and efficiency. BGP4, five DS3 lines and one OC3 connection to diverse backbones and a fully 100 Mbps Cisco Switched network make the Host Department network top-notch.
Custom Hosting Environment
We strongly believe that the environment where the servers are located is as important to our client's websites as the services our clients are receiving. The Host Department Data Center is geographically located near an Internet Exchange Point to minimize traffic hops and optimize performance. Our Data Center features a Power Management System which includes 2.5 megawatts premise power, a customer dedicated power backed up by an Uninterruptible Power Supply (UPS), a 235,000 watt diesel generator, customer dedicated circuit breaker protection and scalable customer power. We also have fire zones above the ceiling and below the floor, specialized heat/smoke sensors and automatic fire department notification. Our Mainframe Style Construction includes HVAC, separate cooling zones, and seismically braced racks. Our server hosting facility also uses scalable areas; cabinets, full open racks, shared open racks, and are secured by motion sensors, key-card access, video camera surveillance, a security breach alarm, and 24/7 police monitoring. Our Network Operations Center is a high security facility, and no customer is permitted to enter this area. Certified technicians are monitoring the equipment 24 hours a day.
Innovative Support Technology
Host Department is currently hosting over 550,000 customers whose skills range anywhere from novice-level to experts. They range from personal websites to Fortune 500 corporations. The Host Department customer service center is staffed 24 hours a day to offer assistance in any area. When the technical support and call center staff cannot resolve a customer's issue, the dedicated Accounts Executive Team steps in. They will provide the resolution to any problem, whether billing, technical or administration. At no point does a Host Department customer feel alone; they know that we are standing by waiting for their call. With 24/7 toll-free call center, 24/7 online support chat and dedicated online Account Executives, Host Department is constantly rated in the Top 10 of any list for its support and dedication.
Our company will provide web hosting services so that our customers will have no difficulties to manage their website or to do even more than they originally plan with it. To achieve this, we have provided our customer with the most extensive and user-friendly support documentations and guided movies on how they can manage and do more with their websites. Additionally, our friendly customer service staff will always be available to give our customer’s a thorough guided tour of the services they have with us.
Our customers will always come first. To achieve this, we provide true 24/7 support to our entire customer base through Live Chat and Ticketing System. Our entire customers will be able to reach our support team any time they need assistance with their web hosting account or their website. We tend to “give more” through our support, compared to other providers we are always one step ahead in the customer service area by providing “more than we should” to our customers. We provide programming troubleshooting, tips to enhance their websites, and other advices to our customers who ask them, for free. Furthermore, our friendly customer service staffs are also available through the phone whenever a customer needs to have a guided tour for the service they have with us.
We will always make sure that our customer’s websites will be accessible 24/7 without any service interruption. To achieve this, we provide our entire customer base 99.99% uptime guarantee, which can be checked on our website. We pride to provide 99.99% uptime guarantee because we always use the highest end of equipments available to date, loaded with the best software and applications to accommodate reliability of our servers. This is to also ensure that our servers will always serve our customer websites with the fastest speed possible.
We will always offer affordable services even though we are giving the best services and features to date. There is only one way to achieve this, to use the best and most unique marketing strategy on the web hosting industry. With traditional advertising which is being done by most web hosting companies, it is impossible to lower their service fees without sacrificing other aspects such as accommodating to many customers into one server, which will cause server downtime and eventually cost them their customers. We have a very unique and powerful marketing strategy, which is a very low cost one. With this strategy we will always be able to keep our prices affordable.
We've taken great strides to provide reliable access to you. Our national backbone is ranked among the top in the nation. Connections ranging from OC48s (2.4 Gbps) to gigabit ethernet (1,000 Mbps) form rings around the nation connecting Our core routers at several major exchange points including:
PAIX Palo Alto, CA
Equinix Ashburn, VA
Equinix Chicago, IL
Equinix Dallas, TX
Equinix Los Angeles, CA
Equinix San Jose, CA
NYIIX Telehouse New York, NY
LINX Telehouse London
AMSIX NIKHEF Amsterdam
Our self-healing network architecture virtually eliminates a single point of failure. In addition to our own backbone, we also purchase backup transit from multiple providers in multiple locations to ensure that your data will arrive via the shortest possible routes. Because of our backup transit and the many international peers, our network maintains the shortest routes for sending your data all over the world. On an ongoing basis, we are negotiating with the top fiber carriers for new routes, additional backup transit providers, and we are signing on new peering relationships.
Our switched network utilizes the Border Gateway Protocol Version 4 (BGP4) over Cisco 12000 series GSR routers. We always update the router's IOS after we have stress tested the latest IOS on a non-critical router, to make sure it is very stable. The switch that your equipment will ultimately be connected to is connected back to a core router via fiber. This means when one part of the Internet slows down your site will not be caught in the bottleneck. All of our servers are fast Dual Xeon based technology with 4GB of RAM. We keep our servers at less than 50% capacity so even when traffic peaks, our servers won't overload.
Host Department Facilities provide the ideal environment to keep your servers up 24 hours a day, 7 days a week. The facilities have been engineered with HVAC environmental systems, digital surveillance, stringent security, conditioned uninterruptible power, and your convenience in mind. All of our facilities feature escorted access to equipment to ensure the safest possible environment for your servers. Each colocation facility is staffed with technical experts to answer your questions and act as your remote hands at all hours, day or night. Our knowledgeable staff is trained in networking, various OSs, databases, email protocols, and system management.
Host Department Facility was designed from the ground up to serve your data housing needs. Raised floors, individually locked cabinets, conditioned and back-up power, custom designed video surveillance of every cabinet, and onsite security measures assures that your servers will be safe and run optimally. The Data Center is monitored and staffed 24 hours a day, 7 days a week with escorted access granted at anytime. We also provide remote workstations so that you can run diagnostic checks on your equipment.
Low in Price, High in Value
Do you ever wonder why we can offer you a hosting service so low in cost, yet still be able to offer it with the highest service quality?
First of all, we are highly efficient and resourceful. We DON'T just pump dollars into numerous advertising campaigns. We carefully choose them using our unique and low cost advertising strategy. We work in a properly equipped environment, but without the lavish clutters.
Secondly, we are honorable businessmen running a bona fide business. We don't do gimmicks; and we definitely don't over-charge our customers. Arthur Warwick once said "I'd rather do and not promise than promise and not do.", therefore we believe in always constantly upgrading with the best technology to give our customers reliable and trouble-free services, all at a cost that our customers only pay for what they use.
What do we gain from all of these then? We are pleased to say that we are a growing and profitable company that continues to provide great services at an affordable cost for everybody. We still here after so many years of business and will continue to do so for many years to come; and all these, thanks to you, our loyal customers!
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Host Department Provides St.Patrick's Day 20 Percent Discount
Web hosting and domain provider Host Department (www.hostdepartment.com) is giving its shared hosting customers a 20 percent discount for premium and no limit web hosting plans with coupon code "SAINTPAT09." Host Department's "Premium Hosting" package provides a robust web hosting environment using IBM XSeries Blade-servers, the Acronis disaster recovery system, and a multi-tiered OC48 network backbone.
Webfusion Offers Website Re-launch Discount
Reportedly the largest web hosting organisation in the UK, Webfusion (www.webfusion.co.uk), has unveiled a new promotion, in which it offers Windows-based ... [search all hostdepartment.com news]
#1 Web Hosting, Reseller Hosting, VPS Hosting & Domain Registration Company(Official Profile)
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About: Host Department offers the best hosting service under Shared, Reseller and VPS hosting with 24/7 support. Also, offers Domain name registration, SSL service
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Very helpfull and supportive
I have purchased a reseller hosting plan from Host Department one year ago. It provides reliable and affordable hosting plans with maximum features and excellent customer support. Customer service is outstanding, there was immediate response when i contacted them and with patience they answered all my queries. It is doing a good job. I'll definitely recommend Host Department.
Host Department is very Secure and Affordable Hosting Provider they are very friendly and efficient in resolving the issues I have been Hosting my Site for the past three years and I haven’t faced any serious problem their Support team is very friendly with me. HD Support team solved my tons of problems in just very small time.
Thanks Host Department for your best Service and Support, their prices are low but they will not compromise with the Service and its Network Uptime is really good. I have Hosted my site since 3years but have not faced any Downtimes. I must thanks to all your hard work and Support that you provide.
Overall I am very satisfied by their Service and awfully impressed with Technical ability of the staff and they are great in resolving issues.
I am very thankfull for Host Department for the Great Service most of the time I have got quick response from their support team. Now they improved many things since 4 years I am a Customer of Host Department and only once I faced downtime problem
Host Department is very secure and reliable Hosting Provider. Considering that 2 years it’s been a great exposure to Host Department there is only some of minor problems aside apart from that everything is good. Their Support Team is very pleasant since Very first day my Hosting they taught me everything and resolved the issue in very short span time. Host Department is extremely consistent as well as reasonable Hosting provider.
I am satisfied with Host Department services , i have Signed up for windows shared hosting 27 months ago and been a part of it since then. It provides a many features with minimum and affordable cost. I personally recommend this hosting service.You can also contact them on call on this number:1- 866- 887- 4678 ( HOST )
Recently I purchased a Reseller Hosting Plan from Host Department as it was recommended by one of my friends. I am new to this business and had many doubts regarding this and then I approached Host Department, there was a quick response and with patience they answered to all my queries. They also assured that they would assist me if there is an issue with my customers.
Host Department is offering NO LIMIT Web Hosting at affordable price. I have purchased it 1 year ago and I am satisfied with its service. It is providing maximum uptime, 24/7 customer support via chat and phone. Now, it is also providing a cPanel with unlimited web hosting at a really affordable price.
I have purchased VPS Hosting plan from Host Department. I am Hosting my site since 3 month, before choosing Host Department they told me that if we don’t like there service we ask for money back but I didn’t ask for money back. Their service and Support is good.
Before choosing the web host always we need to look up the support service. Host Department customer support is good and they are very efficient in resolving issues. I have purchased a VPS plan one month before and I am feeling very comfortable with Host Department.
Host Department is offering plenty of Web Hosting products at affordable price. As they said Network Uptime is 99.9% that is not true but somehow its good. Customer Care Service is good they are very good in resolving issues especially there Live Chat Support. Solved my tons queries in short span of time.
I am very thankful to their Support team. They solved my tons of issue in very short time. I am Hosting my site since 3 months . I haven’t faced any severe problem their specific Support team is very pleasant with me. HD Support crew solved my personal tons of issues in just tiny time.
I am a Customer of Host Department since 2 years. Wonderful Service Support by Host Department, Price is very inexpensive and 99.9% Uptime. I desire to thank Host Department for the Wonderful Service and quick response from support group.
Host Department is very secure and reliable Hosting Provider. Considering that 2 years it’s been a great exposure to Host Department there is only some of minor problems aside apart from that everything is good. Their Support Team is very pleasant since Very first day my Hosting they taught me everything and resolved the issue in very short span time. Host Department is extremely consistent as well as reasonable Hosting provider from my sight.
Its Network Uptime is excellent I am very impressed with technical proficiency of the staff generally I am very satisfied by their Services.
The Network Uptime is excellent and I must say that Host Department Provides very good Customer Care Support I once faced activation issue in starting apart from that there is nothing to say bad about Host Department.
Host Department Customer Service is dam good especially their Live Chat Support I am hosting since 5 years I messed with some problems on starting year but after that everything is fine till now and they improved many things the Customer Service is also improved.
Since 5 year I am the Customer of Host Department and they helped me every time and always they are ready to resolve the issue. Host Department Customer Care Support is very good and friendly.
Now a day’s Host Department improved many things I was Hosting since one year with Host Department it is one of the best Web Hosting Company, its Network Uptime is excellent and its Service is Superb.
Host Department solved my many issues through live chat session and the live chat quality is improved more than past few months. They improved lot more than past few years my experience with HD is good there is nothing negative to speak about it.
Overall I am very satisfied by their Service and very much impressed with Technical ability of the staff and they are great in resolving issues.Thanks host department for your support
I bought a Reseller Plan a year ago from Host Department and till now I didn’t have any kind of troubles hope same support is provided in future also. Their Service is better and their Support team is excellent I feel comfortable after buying their Reseller Plan
I have been with Host Department since 5 years as a Reseller and great experience with HD I like their Live Chat Session they solved my tons of issues through Live Chat. In my opinion Host Department is one best and affordable Web Hosting Provider their Reliability is very good and their Network Uptime is excellent.
Host Department is very comfort and Secure Hosting provider I didn’t feel any kind of discomfort with this, Host Department is only one that provides you the best Service at affordable price. I purchased their Reseller plan only for one month and extending after months now I am going to purchased for 1 year. I am very happy with this Hosting company Service.
Host Department is very comfort and Secure Hosting provider I didn’t feel any kind of discomfort with this, Host Department is only one that provides you the best Service at affordable price. I purchased their Reseller plan only for one month and extending after months now I am going to purchased for 1 year. I am very comfort with this Host their Service and Network Uptime is excellent.
DO NOT EVEN THINK OF BUYING THIS SERVICE. I REPEAT. DO NOT EVEN THINK OF BUYING THIS SERVICE!!!!!!!!!!!
This is the worst mistake of my life! Highly incompetent people. Support people delete your tickets in which you demand explanation. One named "Bob Mackenzie", the has deleted my support account, then one day he deleted my ticket. Incompetent son of a b**ch.
The service goes down just like that... "You don't have permissions to view this"... And when you email them... got a reply after 24 fu*king hours.... "We're looking into the issue and will get back to you soon".... bloody hell!!!
Stats don't work.
3rd party domains don't host.
Windows hosting DOES NOT WORK
FTP on windows hosting does not work
active FTP does not work if you are connected via local network using 192.. IP.
Billing notifications does not work
your account gets suspended and if you are a reseller all your clients accounts get suspended WITHOUT NOTICE!!!
Username get reset every few [read more...]
I have seen that they are now offering a promo-code: MAX55 if we use that promo-code then it is offering us 55% discount.
I have been waiting over three months for a credit after closing my account. You have to close your account online, then call a special number only available online during a narrow EST time window. Several callback receive the same assurance my credit is in process and will be completed within 24 hours.
I feel like I was robbed.
In the forty years I have been part of the computer industry I have never seen such incompetence and willful insensitivity to customers. Dealing with Host Department has been a nightmare.
That's when I began moving all the sites to Cartika Hosting, which has 24-hour phone support, not just chat, the latest CP version, and updated servers with techs who know how to keep them running. It costs more than HD, but the loss of income caused by HD's frequent downtime and lack of support canceled out all the savings.
I recommend avoiding this company if you are serious about your business.
stay down 99% percent
plus customer service (there is no coustomer service
here check it out
my site is down and now i log in to live chat
Chat InformationWelcome to HOST DEPARTMENT.COM Live chat. An online representative will be with you shortly. You are number 4 in the queue. While waiting you might want to play Games or review our Knowledge Base. If you are having problems with your mail service, please refer to this update. Also please review our current network status page, just in case your problem is already being taken care of by our team.
Alternatively, you can create a detailed support ticket from and we will reply it as soon as possible.
PHP5, MySQL5, MS-SQL 2005, Ruby on Rails, .NET 3.5 are NOW AVAILABLE at Premium Hosting.
SPECIAL OFFER with DISCOUNTS and FREE HOSTING!
Chat InformationThank you for waiting. Our representative will assist you in a moment. Alternatively, you can create a [read more...]
asare: please all my sites on wister have been off for 3 weeks
asare: and i see no end in sight in this dismal performance
Simon: Okay. It is indeed because of the network outage in our datacenter. Actually the servers are running fine without any problem. But the network is where the problem is. This has never happened before and is totally unexpected. To be honest. I am not sure about the ETA accurately. But they expect things to be definitely sorted in a few hours time.
Simon: Thank You for using Host Department live chat, have a great day :)
Simon: Thank you for using our Live Chat Support. It is our great pleasure to serve you. Thanks again for choosing Host Department!
Chat InformationSupport staff has ended this chat session due to a long period of inactivity. If you feel that it is being ended inappropriately, please report this incident to our Quality Assurance department at QA@hostdepartment.com. We will investigate every incident report [read more...]
Eben: ftp is not working
Eben: so how long does it take
Simon: Just give us some time more time
Simon: Thank You for using Host Department live chat, have a great day :)
Support staff has ended this chat session due to a long period of inactivity. If you feel that it is being ended inappropriately, please report this incident to our Quality Assurance department at QA@hostdepartment.com. We will investigate every incident report seriously.
First, I think all those who use HD services are either IT people or know IT to a certain limit. Let's thin guys:
"Any network issue (even setting up a complete hosting infrastructure from scratch would have finished"
"They are going down (closing)"
"They are moving to another host provider"
"They have reached their hosting limits and cannot afford to pay more to exapnd"
Facts we have:
This is an LLC company formed in Delaware state (owner is Indian not living in the US). This means that he can close the company down and vanish (no legal committment).
Get away as quickly as possible.
Dear Valuable Clients, Unfortunately due to sudden Trojan virus attack [read more...]
Very unprofessional service . Long time site downs. No response on critical times.
And they off the live support on these errors.
VERY VERY DISAPPOINTED !
They were the ones who sold our domain name to us and I want to move to another host. I need to find the EPP Key/Auth Code. They have instructions on where to find it but I still can't seem to locate it. Has anyone found exactly where ths [read more...]
* My site was down for 3 days solid for no particular reason.
* FTP access and control panel access to my site has been down for 5 days.
* The "technical support" chat was non-functional for over a month before they said anything about it. It still doesn't work.
* You can send them support email but they will never respond to it.
* There is a separate account for their ticketing site and the password recovery feature says it has sent you an email but really hasn't.
* They always have "network status warnings" up, but they never say anything about actual downtime. They're just advertising more crappy services.
* They claim to give you one domain free with hosting, but let your domain lapse without warning, fail to respond when you ask them about it and make you pay to renew it manually.
* Your sites get spam scripts dumped on them through no fault of your own.
* [read more...]
Ever since then, it's been issue after issue. My site will go down for hours at a time, often without any warning on their 'server status' page. I think in the last 5 days my site has been down every other morning for at least an hour. Last month, I was getting a 'too many connections' error on my database for about 10 days in a row. This is frustrating. I want to leave Host Department as soon as as possible. I'm fed up with the lack of up-time. I'm paying to have a website, but they're not providing [read more...]
Your websites can go off for days without their concern, then the live chat would be disabled so you do not disturb them. Horrible services.
Some of their servers are not reliable, and it keeps timing out often. Especially the database servers. i have had to move some clients to Hostgator due to the poor services i am experiencing now at Host Department
Norton flags their site as unsafe.
It's easy for scammers from Nigeria, Russia, and other places to set up sites that look like legitimate sites, such as those of major global financial institutions, but they are there to lure visitors to reveal their login information.
Hundreds of spams get into your inbox from WITHIN Host Department even before your email account receives messages from outside Host Department servers.
Every time they "migrate" their servers, which is all the time, something breaks that has to get fixed. This includes server extensions to the very IP address of your site, meaning it is down even though Host Department claims 99% uptime.
Finally, when you prepay for services for, say, six months, you should get the services for six months for the prepaid price, right? Not so fast, Host Department increases the price in the middle of the prepaid service period, saying they have had cost [read more...]
they dont have 99.99% uptime, they had 66% uptime on an average for the months oct , nov and dec 2008
Just recently there is malicious software hosted on 3 of my sites/their server and after reading reviews I am finding out I am not alone! There are files there I did not upload and when visitors go to my site they get a security warning. This greatly hurt my business!!
STAY AWAY FROM HERE!!!
2] PAGE DOWN ALL THE TIME
3] Control Panel LOOKING GOOD RUNNING SLOW
4] THE SYSTEM RUNNING SLOW
5] FTP SLOW
Please be loyal towards such services as it can affect many people like me.
if you dont believe it i can show you the proofs of everything. I humbly request you to remove such fake contents from your esteemed website.
I really think your website is legal and not hosted with hostdepartment and will not do the same like them.
If you are not removing the content please let me know, the reason for such a false content being there. Is hostdepartment paying you money to apprise them like this ?
So I figure I'd send an email directly to hostingsupport(at)hostdepartment.com - guess what, yep, you got it, SAME DAMN ISSUE!! Now my MAIL server is down too!!
My research [read more...]
Also to add a note, i also tried Vortechhosting.com which is also a bunch of liars. They will deny there are any server problems to avoid them from having to pay you back for the downtime as stated in their terms.
I have only a BLOG and have noticed that they have to me blocked the account from when I have received a greater traffic towards mine blog. I have sped up answers that never have not arrived. Continuous to the account blocked having to have also paid for two years.
I ask you that type of plan LIMIT cannot be?
What you would make my place?
I am seriously thinking to open a legal action in their comparisons. I will continue to write on all the situated ones of reference of the field in order to denounce [read more...]
you will loose all your customers with this "hosting". I can send my site traffic stats and you will see all the truth.. I'm not able to enter their own site now (03/06/2007 12:41 +02:00 GMT).
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