Hostcentric review2 user reviews, 0 support responses, 0 testimonials, 9 products, 0 promotions, 0 social accounts, Alexa #459487, listed 2008 (#8988)
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About HostcentricAt HostCentric, we've made a commitment to providing our customers with outstanding, affordable shared hosting solutions. While most other hosts offer a variety of services, such as dedicated and managed hosting, our team is focused completely on shared hosting. For those unfamiliar with the term, shared hosts provide customers with a back-end data architecture that is "shared" by all of its customers. Shared hosts also offer all customers tools that make it easy to upload files, manage e-mail, and update and enhance their Web sites. Shared hosting offers customers great flexibility, and because customer files are allocated across a number of server pools (rather than being assigned to a particular server), shared hosting generally offers more redundancy, which means that Web sites experience minimal downtime. If there is a problem with one server, another server is there to back it up. For most customers, shared hosting is an ideal solution that makes having a Web site quick, easy and relatively worry free. However, providing the outstanding shared hosting our customers deserve requires a single-minded focus. In fact, we take our commitment to our customers so seriously that in June 2005, we relaunched HostCentric as a shared-only hosting platform. That means that our support team, engineers, system administrators, marketing and product teams have only one goal-to deliver outstanding, reliable and innovative hosting services to customers who are best served by a unified, shared platform and access to simple-to-use, robust tool sets.
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"Runservers.com offers more, with state-of-the-art servers and customer service around the clock," says Robert Singleton, a spokesperson for Runservers.com. The company also added three new services for customers including free domain transfer, Elefante free scripts installer and the Web design tool SiteStudio, also free of charge.Hostcentric, formerly owned by Interland (interland.com), was sold to Caird Corporation (cairdcorp.com) in May. [search all hostcentric.com news]
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I used Hostcentric since the beginning when they were Web2010. They were never the BEST provider, but they were acceptable. Now that their tech support comes from India, their support has totally gone downhill! I wouldn't recommend Hostcentric to my worst enemy! I complained to Hostcentric about their tech support and here's a portion of their response:
"You might have experienced issue quite a few times with our Support, but our Support does not work in the same way." Doesn't work in the same way? What does that mean?
If you need support, you can start a chat session with an Indian that has a fake America-sounding name. After about 2 sentences of chat, you'll know that you're chatting with somebody that won't be able to help you. You'll just go around and around until you get fed up and end your chat session.
Many U.S. companies outsource their tech support to improve their bottom line. That will work for a while, but eventually the [read more...]
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