This review cover a general impression of hetzner.de product features like reliability, support, data center, price & more. Brand #6292, listed since .
Phone: +49 9831 505-0
Fax: +49 9831 505-3
Most Recent Customer Reviews
This company is the absolute pits of the hosting world. I setup a dedicated server with them and from the start is was a catalog of errors.
The credentials I had for the root login would refuse to work. This kept happening without me making any changes. The login wouldn't work. I would have to reboot the server, then the logins would work.
This last time this happened, Hetzner informed me they were no longer supporting software (they were charging me for a WHM and CPanel licence) and that I now had to access the server using SSH.
No information on how to do this or even what credentials to use. Just "sorry - we don't support". They supported charging my credit card though.....
Their servers are slow and use outdated hardware and software.
Do yourself a favor and avoid Hetzner like the plague. There are plenty of professional hosting companies out there so don't use monkeys like Hetzner.
This company is something I can not describe...
Their support is something I never experience before.
Support is rude and totally unprofessional... when support tell you that you work with Ancient technology and to upgrade software ... even when you use PHP 5.2 with postgresql 8.4 and cakePHP 1.3...
To short story.. they break 3 websites from our clients with software update they did not announce ... and after that they did want to speak with us or give us any support.
They put us 4-5 time on phone to wait for 10 minutes....
Nobody answer on some of our questions we put in their https://konsoleh.your-server.de/ ...
Totally unprofessional tech support and management.
That is Hetzner :(
About HetznerHetzner Online is a professional web hosting provider and experienced data center operator. Since 1997 the company has provided private and business clients with high-performance hosting products as well as the necessary infrastructure for the efficient operation of websites. A combination of stable technology, attractive pricing and flexible support and services has enabled Hetzner Online to continuously strengthen its market position both nationally and internationally.
The company owns several data centers in Germany and is planning a further data center park in Finland. For more information about the new site in Finland, please contact
Located in the heart of Nuremberg and in Falkenstein/Vogtland, Germany, Hetzner Online's two state-of-the-art data center parks provide an excellent and environmentally-friendly infrastructure for your Internet business. Multi-redundant network connections to important Internet exchanges ensure fast website access regardless of whether you are on Hetzner webspace, use your own server or have opted for high-performance dedicated root servers, managed servers or vServers.
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For the sixth year, the international consulting group Broadgroup is again recognizing innovation and excellence across the data center sector.
The Hetzner Online data center park convinced with its innovative and modular design concept, environmentally-friendly direct free cooling, the use of efficiency-enhanced components as well as the deployment of special measurement and control technology.
In addition to its classic portfolio of web hosting and server products, Hetzner Online offers colocation services at the new data center park. Here clients can house their own server hardware in one of the most energy-efficient [search all hetzner.de news]
Inoffizieller Stream mit Ankündigungen & aktuellen Störungsmeldungen aus den Hetzner Rechenzentren.
Account started from April, 2012, having already 10006 tweets with 1737 followers and 0 friends. See recent tweets:
About: Willkommen auf der offiziellen Hetzner Online Facebook Page!
Hetzner Online GmbH account is having 4249 likes, talking about them 77 peoples.. See recent facebook statuses:
Standardname account is having 6 followers and 88 plus one count..
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after a lot of replacement to a bad hard drive from failed drive, we decided to take advantage of the privilege of extra money to buy a new drive, thinking that it will increase the reliability of the servers for production-ready site. After buyin and setup, we notice that SMART sensors for Raw_Read_Error_Rate and Seek_Error_Rate extreme increases (for example on 10h lifetime we got 219857248 and 839542 respectively. It is easy to calculate by how much the threshold is reached the recommended replacement from the disk manufacturer).
Below is the correspondence with the support, as we do not see anywhere before.
1) To Hetzner:
When we create the ticket, we choose options:
Replacement at cost (one-off charge of 49.00 €) of your defective hard disk
drive with a guaranteed nearly new drive (< 1000 hours of operation).
But smart from guaranteed nearly new drive show:
1 Raw_Read_Error_Rate 0x000f 100 100 006 Pre-fail Always
7 [read more...]
I have been subjected to repeated spamming from one or more Hetzner's customers. While I have received replies from their abuse department and have been told that the spamming customer has been sent instructions to solve the problem, send Hetzner a response, and send me a response, the only thing I have received is yet more spam. I encourage people not to sign up with Hetzner since it seems like this company is a spam supporting business.
I bought a VPS with these guys.
Setup was confusing
Support was unhelpful and sarcastic
Billing - well, I was receiving bills for "windows licencing" several months after closing the account
Hetzner.. When one wants to do the most by oneself.
I have a few sites on a shared hosting, and Hetzner does not oversell their servers. Their controlpanel is a bit strange and limited, but it does the job. I would recommend Hetzner it just works
I've run with hetzner now for over an year, i'll started with a webhotel, and then upgraded for a VPS. no problem.
Now i'm skipping the VPS, and go for a deticated server, and again the service is in top.
The support answers my mail with quiestions in about 15 minuts.
i can just say..
Hetzner.. No one i better..
I want to say that seems that Hetzner is trying to scam us.
We are being charged for services now (April) that was canceled to 31/03. On their site says that have to cancel in advance of next invoice. But seems that have to cancel within 60 days in advance as they charged these.
I'd sent these items informations to Hetzner support since 02/04 and had no new invoice till now.
Today I received an email saying:
unfortunatelly we were unable to charge your credit card for the invoice R0001421077.
Please update the credit card details for your account. We will charge your credit card then again. (There is no need for you to contact us in that case)
Please note that we will have to suspend your account unless you update your credit card details in time.
You can change your credit card details using the Robot (https://robot.your-server.de/). Once you have logged in you can change the credit card details using the menu "Master data". Fill out the credit card form and click on [read more...]
2. I'm using it for shared hosting, thus I can't speak about the quality of other services like managed servers.
3. I'm using the most expensive shared hosting package (19.90 EUR/Month). And cheaper accounts for two of my customers.
4. Admin-Panel is clear and functional. The options let you define your server configuration just as you like it.
5. Good backup/restore service.
Tried to set up server with Hetzner, but took me several hours to deal with their administration and stupid bureaucracy.
Not sure any more if these people are hosting servers or producing snails, but anyways if you are looking for reliable hosting, just find another company.
Amro Diab - great review. Too bad I haven't read before :).
I then got a slightly more expensive server and the problems started.
One morning I found that the server was offline. I could not find an easy way of starting it. I logged a support call and they started it for me. I then released that it had been off for around 8 hours.
They could not offer an explanation and wanted to take the server offline again to run some tests requiring 8 hours. They could not do it during the night as it was a german public holiday, the day after was the weekend when they have only emergency support. They didn't want to provide me with a new server, and they couldn't offer me any alternatives. I allowed them to do the work immediately. After 10+ hours I contacted them and they said the memory test was taking too long and this was probably the cause of the issue. Memory was apparently replaced and I appeared to have a working server.
I week or so later in the evening the same problem again. [read more...]
The rescue mode offer an virtual KVM, very usefull.
Hosting now 3 dedicated servers at hetzner ( first 1 for 2+ years, now 2 additional servers DS5000. Using openSUSE LAMP.
The only deduction in Control panel ( customer login at Hetzner ) is due to the fact that the once registered credit card information can NOT be deleted by customers. That definitely is unique in the world and a most severe security issue needing to be fixed.
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