Hawk Host review6 user reviews, 0 support responses, 0 testimonials, 15 products, 1 promotion, 5 social accounts, 79387 hosted, Alexa #35707, listed 2008 (#9070)
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change hosting to another, i got average 3-5 second
I signed up for a VPS using Bitcoin, and whilst they only took about 5 hours to respond to my ticket concerning the payment not being accepted, everything else has been abysmal. I thought I was safe using their service because of the reassuring "30 Day Guarantee" I see plastered all over the site. The neglect to tell you however, this doesn't apply to VPS accounts. The only place this can be found is buried in the TOS, they don't bother to mention this on the VPS sales page or the "Money Back Guarantee / Satisfaction Guaranteed" page.
At some point in the signup process the system lost the domain name I was going to use, in the first reply Brian informed me of this and asked what name I was using. I replied and waited. A few hours went by and I was wondering why there was no reply, and why the chat support is constantly showing "offline." I knew already that this company would not be a fit, and after reading a few reviews like the one on this page, I replied again and asked [read more...]
If your site goes down, forget about reaching these guys. Try now, go check out their chat, it's likely offline. Give them a call, I guarantee it will go to voice mail.
About Hawk HostHawk Host was founded in 2004 and provides shared hosting, reseller hosting, semi-dedicated and virtual hosting in Dallas, Los Angeles, Washington DC, Amsterdam NL, Singapore SG and Hong Kong China. We leverage our extensive knowledge of web hosting and software development to create reliable self sustaining solutions. We believe that the best hosting solution is one where the services themselves know how to recover from common problems, as opposed to other hosts that require fixes from people. Even with this automation we are monitoring the health of all our servers every minute to be informed of any potential problems.
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No phone support available, rude customer service and very long support request fullfilment times. If your site is down, don't expect a quick and curteous response. There's no way Id recommend Hawk Host to anyone after the discurteous way they handled my account.
Their up time is good, i had no problem with hawkhost uptime but after 10 months i am very dissapointed because no response in 2 days and remain no answer till this review. their price is no cheap when compare to the other big hosting company.
overarall for hawkhost is NOT RECOMMENDED
My experience thus far has been wonderful with Frog Host. My previous host (whom I will not name) wasn't really working out for me. I had yet to have any problems with them up until the end of last year. There were server issues (specifically database) that didn't seem to want to be resolved. So I ended up switching and I'm very glad I did.
So far I have had no issues with downtime and the support has been phenomenal. They answered all of my presales questions in a professional and timely manner and definitely knew what they were talking about. I was debating between Frog and Hawk, but I went with Frog because something just felt better about it.
A few features that I love [read more...]
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