Green Geeks review

This review cover a general impression of greengeeks.com product features like reliability, support, data center, price & more. Brand #11548, listed since .

Most Recent Customer Reviews

-anonymous- (-hidden-)
Time Hosted: 6 mo. to 1 year
Global rating
I initially moved some smaller sites I hosted over to the VPS to try them out before moving my main business site and tried them out for close to a year. The tech support was great and I was happy.

THEN when I was confident enough to migrate my business site... the support completely disappeared. Their form for site migration didn't work. I'd fill it out, get a message that it was retrieved and then no ticket would be generated. I tried this twice and sent a dozen e-mails to the Account Specialist who would just ask me for the 'ticket number' which I didn't have because their form wouldn't generate one. I literally spent close to one month just trying to get them to acknowledge that I wanted to move my website over to the VPS and literally got nothing. Eventually both Support and the Account Specialist just stopped responding to my e-mails like both myself and my issue didn't exist.

Then when I submitted my request to cancel my account, i included a note saying I expected not [read more...]
Jesse (jesseseaver@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Wow, very BAD service overall!
I am a seasoned web pro, and this is the worst experience I have ever had with a hosting company. I am surprised that they are still in business. A few things stood out to me:

1. No 24 hour support via phone.
2. VPS took over 3 days to get started, and required 3 email tickets from me to get the standard package they sold me installed (WHM, CPanel, etc)
3. I decided to cancel my account, and it took over a month ( actually still not resolved ) to get a response.

I usually dont leave negative reviews, but I really think they are a scam. If you are looking for green hosting, try fatcow.com.
Kevin Owen (kevinowen@p...)
Time Hosted: over 3 years
Global rating
Cost
Customer Relation
I have had no problems or down time
I have had no problems or down time in the 5yrs and on the 6 websites Green Geeks hosts for me. Thanks for the great service.
MORE REVIEWS
Award winner 2008

Overview

About Green Geeks

Complete Solutions

GreenGeeks understands our customers need for outstanding service and we are 110% committed to our clients' service standards. We've put together a complete solution to help get your website online quickly and easily, to promote your website and to profit with your site. You will experience our unrivaled reputation for quality green energy web hosting with outstanding 24x7x365 support services at an affordable price.

The GreenGeeks management team has over 40 years of experience in providing high quality, affordable website hosting. Your account will utilize only the best of breed server hardware, the most dependable network providers and the most up to date software programs available anywhere on the internet. In addition your GreenGeeks account will have a positive energy footprint on the environment as we replace, with wind power credits, 3 times the amount of energy your website will use.

Source: https://www.greengeeks.com/about/

GreenGeeks understands the need for high performance and reliable hosting solutions and our well planned infrastructure is one of the reasons why we're considered to be a great web hosting company. All of our servers are housed inside a state-of-the-art datacenter facility.

Source: https://www.greengeeks.com/about/data-center.php

Special pages


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Website research for Green Geeks on April 23, 2016 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
EcoSite featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Category : Green Hosting
Support Options : Email, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

From a small business owner to an individual looking for a fully loaded web hosting plan on a budget, GreenGeeks provides you with everything you need for your website.

Price: $3.96* Per Month ( Regularly $9.95/mo )

Unlimited Web Space & [...]
Plan URL : https://www.greengeeks.com/web-hosting/
$3.96/mo. unlimitedunmetered 1 / unlimited
Linux - Reseller Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Seed featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel, WHM
Category : Green Hosting
Support Options : Email, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

50 GB SSD Web Space
500 GB Premium Bandwidth
Unlimited cPanel Accounts
Provision in US or CA

Exceptional Reseller-focused Features
FULLY LOADED WEB HOSTING FEATURES
You will be able to offer your customers the same 100's of web hosting features [...]
Plan URL : https://www.greengeeks.com/reseller-hosting/
$19.95/mo. 50 GB500 GB 0 / unlimited
Sprout featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel, WHM
Category : Green Hosting
Support Options : Email, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

80 GB SSD Web Space
800 GB Premium Bandwidth
Unlimited cPanel Accounts
Provision in or US or CA

Exceptional Reseller-focused Features

FULLY LOADED WEB HOSTING FEATURES
You will be able to offer your customers the same 100's of web hosting [...]
Plan URL : https://www.greengeeks.com/reseller-hosting/
$24.95/mo. 80 GB800 GB 0 / unlimited
Plant featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Category : Green Hosting
Support Options : Email, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

120 GB SSD Web Space
1,200 GB Premium Bandwidth
Unlimited cPanel Accounts
Provision in US or CA

Exceptional Reseller-focused Features
FULLY LOADED WEB HOSTING FEATURES
You will be able to offer your customers the same 100's of web hosting [...]
Plan URL : https://www.greengeeks.com/reseller-hosting/
$39.95/mo. 120 GB1200 GB 0 / unlimited
Tree featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Category : Green Hosting
Support Options : Email, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

160 GB SSD Web Space
1,600 GB Premium Bandwidth
Unlimited cPanel Accounts
Provision in USA or CA


Exceptional Reseller-focused Features
FULLY LOADED WEB HOSTING FEATURES
You will be able to offer your customers the same 100's of web hosting [...]
Plan URL : https://www.greengeeks.com/reseller-hosting/
$59.95/mo. 160 GB1600 GB 0 / unlimited
Forest featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Category : Green Hosting
Support Options : Email, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

200 GB SSD Web Space
2,000 GB Premium Bandwidth
Unlimited cPanel Accounts
Provision in USA or CA


Exceptional Reseller-focused Features
FULLY LOADED WEB HOSTING FEATURES
You will be able to offer your customers the same 100's of web hosting [...]
Plan URL : https://www.greengeeks.com/reseller-hosting/
$99.95/mo. 200 GB20 TB 0 / unlimited
Linux - VPS Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
1 GB featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel, WHM
Category : Green Hosting
Support Options : Email, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 1000 MB
CPU : 4 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

25 GB SSD RAID-10 Storage
1,000 GB Premium Bandwidth
4 Cores
Provision in US

VPS MANAGEMENT CONTROL PANEL
You will be able to control all aspects of your VPS through our proprietary VPS management portal making managing your virtual private server [...]
Plan URL : https://www.greengeeks.com/vps-hosting/
$39.95/mo. 25 GB1 TB 1 GB
2 GB featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel, WHM
Category : Green Hosting
Support Options : Email, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 2000 MB
CPU : 4 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

50 GB SSD RAID-10 Storage
1,500 GB Premium Bandwidth
4 Cores
Provision in USA

VPS MANAGEMENT CONTROL PANEL
You will be able to control all aspects of your VPS through our proprietary VPS management portal making managing your virtual private [...]
Plan URL : https://www.greengeeks.com/vps-hosting/
$59.95/mo. 50 GB1500 GB 2 GB
3 GB featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel, WHM
Category : Green Hosting
Support Options : Email, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 3000 MB
CPU : 4 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

75 GB SSD RAID-10 Storage
2,000 GB Premium Bandwidth
4 Cores
Provision in USA

VPS MANAGEMENT CONTROL PANEL
You will be able to control all aspects of your VPS through our proprietary VPS management portal making managing your virtual private [...]
Plan URL : https://www.greengeeks.com/vps-hosting/
$79.95/mo. 75 GB2 TB 3 GB
4 GB featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel, WHM
Category : Green Hosting
Support Options : Email, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 4000 MB
CPU : 4 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

100 GB SSD RAID-10 Storage
2,500 GB Premium Bandwidth
4 Cores
Provision in USA

VPS MANAGEMENT CONTROL PANEL
You will be able to control all aspects of your VPS through our proprietary VPS management portal making managing your virtual private [...]
Plan URL : https://www.greengeeks.com/vps-hosting/
$99.95/mo. 100 GB2500 GB 4 GB
8 GB featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel, WHM
Category : Seo Hosting
Support Options : Email, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 8000 MB
CPU : 4 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

125 GB SSD RAID-10 Storage
3,000 GB Premium Bandwidth
4 Cores
Provision in USA

VPS MANAGEMENT CONTROL PANEL
You will be able to control all aspects of your VPS through our proprietary VPS management portal making managing your virtual private [...]
Plan URL : https://www.greengeeks.com/reseller-hosting/
$159.95/mo. 125 GB3 TB 8 GB
Linux - Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
Entry Server featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Category : Green Hosting
Support Options : Email, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 2000 MB
CPU : Intel Atom 330 Dual Core
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 5

Intel Atom 330 Dual Core
2 GB DDR 3 Memory
1x 500 GB SATA Drive
5 IP Addresses
10,000 GB Transfer

Dedicated Power For Your Websites

All of our dedicated servers use Server-grade Intel processors, memory, hard drives and equipment. [...]
Plan URL : https://www.greengeeks.com/dedicated-servers/
$169.00/mo. 500 GB10 TB 2 GB / 5
Standard Server featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Category : Green Hosting
Support Options : Email, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 4000 MB
CPU : Xeon E3-1220 3.1Ghz
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 5

Xeon E3-1220 3.1Ghz
4 GB DDR 3 Memory
2x 500 GB SATA Drive
5 IP Addresses
10,000 GB Transfer
Plan URL : https://www.greengeeks.com/dedicated-servers/
$269.00/mo. 1000 GB10 TB 4 GB / 5
Elite Server featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Category : Green Hosting
Support Options : Email, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 8000 MB
CPU : Xeon E3-1230 3.2Ghz w/HT
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 5

Xeon E3-1230 3.2Ghz w/HT
8 GB DDR 3 Memory
2x 500 GB SATA Drive
5 IP Addresses
10,000 GB Transfer
Plan URL : https://www.greengeeks.com/dedicated-servers/
$319.00/mo. 1000 GB10 TB 8 GB / 5
Pro Server featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Category : Green Hosting
Support Options : Email, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 16000 MB
CPU : Xeon E5-2620 2.0Ghz w/HT
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 5

Xeon E5-2620 2.0Ghz w/HT
16 GB DDR 3 Memory
2x 500 GB SATA Drive
5 IP Addresses
10,000 GB Transfer
Plan URL : https://www.greengeeks.com/dedicated-servers/
$439.00/mo. 1000 GB10 TB 16 GB / 5

Marketing information is managed by trey@greengeeks.com [login] | Last company update:

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Green Geeks daily Global Rank trend
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TestimonialsCustomer testimonials

"I decided to go with another hosting company when I realized how slow my new interactive websites were uploading! My static sites werestill fast so I did some research and found out that my existing host server company had recently been sold and they were not able to upgrade their servers to work well witht the new web 2.0 platforms.

So I had to change. I did my due diligence and researched all the web 2.0 host servers out there. My husband and I truly believe in investing in green, responsible companies. So Green Geeks looked like a good fit!

My migration did not go as quickly as I had hoped but through no fault of Green Geeks. My old host company's slow servers were the culprit again. So now all 16 of my domains have been migrated over to Green Geeks and the interactive website's uploads are much faster now. Yeah!

I highly recommend this company not only for their their commitment to planet earth but also the excellent service of their people who go beyond everyday expectations."
Karen Teeters ( redstarr3@c... ) / illustratedcorvetteseries.com
"Great company. They have hosted my web site and have done wonders for the my business. They are dependable with great service. I would recommend them for anybody needing a web host."
Law Offices of John Ribarich ( j.ribarich@r... ) /

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News

GreenGeeks Makes Inc. 5000 List of America’s Fastest-Growing Private Companies for The 3rd Straight Year - With three year sales growth of 93 percent, GreenGeeks ranked No. 3470 overall in 2015, earning a spot on the list for the 3rd straight year.
GreenGeeks provides cloud-based web presence tools and services to small and medium sized businesses and developers which are powered by 300 percent renewable energy. Due to the massive power consumption by website providers, the hosting industry is slated to become as large of an environmental polluter as the airline industry by 2020. GreenGeeks mission is to provide exceptional web hosting services while promoting environmental responsibility within the web hosting community.
“Being listed in the Inc. 5000 for the 3rd straight year is further indication that small business owners are becoming more aware of the negative impact that the Internet has on the environment and are making responsible decisions to choose environmentally friendly companies like us,” says Kaumil Patel, Chief Operating Officer of GreenGeeks.
The Inc. 500|5000 list ... [search all greengeeks.com news]

Social Networks

https://www.linkedin.com/company/green-geeks-llc
About: GreenGeeks has been the industry's leading green energy web hosting provider putting back 3 times into the grid through wind energy that we consume. We are based out of Los Angeles, California to provide only the best service to customers from over 150 countries. We offer Shared, Reseller, VPS and Dedicated Server packages for those just starting out all the way up to the professionals. You can rely on us for 24/7/365 support, 99.9% uptime guarantee and a 30-day money back guarantee.
GreenGeeks (est. 2006) is a Privately Held entity having 79 followers on LinkedIn and 11-50 employees, industry Internet.
https://plus.google.com/+Greengeeks
About: GreenGeeks provides 300% wind-powered shared, reseller, VPS and dedicated server hosting.
GreenGeeks account is having 634 followers and 915 plus one count. See recent Google+ Posts:
greengeeks.com GPlus Icon
- Here are 12 top #climatechange facts that will show you that it's not a hoax - http://bit.ly/2gS43zx 12 Top Climate Change Facts That Will Show You It’s Not a Hoax - GreenGeeks®
- Our network is now responding. We're still investigating, intermittent service is to be expected for the next 30-minutes.
- We're currently encountering network issues. We are aware and working with our upstream provider to resolve. Thx for your patience.
Green Geeks Blog  Using Wordpress version 4.6.1. Blog added on Dec, 2011, with total 66 articles, language en-US. See recent blogs summary posts:
- 23 of the Best WordPress Website Builders You Should Try - WordPress has a great deal of versatility when it comes to things like overall appearance. While you can scan through the hundreds of themes and layouts that are available, you can also build your ...
- 12 Top Climate Change Facts That Will Show You It’s Not a Hoax - Climate change has been a hot topic for many years now. Many people have a hard time accepting the idea that humanity has an impact on the planet in such a profound way. As much as naysayers would ...
- The Ultimate Guide to Using FileZilla - File Transfer Protocol can be a very useful tool when you need to make direct changes to your website. From uploading images to downloading all of your files for backups, FTP software can make it ...

Domains trend

ReviewsCustomer Ratings

The quick stats of Green Geeks profile shows a note average of 6 out of 10, counting 106 opinions. (few listed on the top of the page)
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cris (southflcris@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Shut my site down over and over
I just spent a few hours reading all the greengeeks.com reviews and I am not the only one!

I see a long list of people who had their website shut down for high memory usage even though nothing wrong could be found with their sites. Their are literally people everywhere dealing with the same issue.

My site has been shut down over 8 times I'd guess. They blame my site and send me a paragraph for computer jargon with zero help in fixing the issue. They just blame my site.

We shut down every process of the website during testing and just left a static site up and guess what - No drop in memory usage. Moving to their hosting platform has been one of the worse moves for our company - Going to HostGator.com
Hello Cris,

I'm sorry that you had issues with our web hosting service. Your account was hosted on our shared hosting platform in which you're given specific computing resources. If your website exceeds those resources, our software will prevent your account from affecting service to our other customers.

Here is an detailed explanation of how resource usage can affect your website: https://kb.greengeeks.com/5267/how-does-resource-usage-affect-my-website/.

All shared hosting providers use this technology, including HostGator.

If you have any further questions, do not hesitate to contact me at tj@greengeeks.com.

Marketing representative (trey@greengeeks.com, ).
Adirondack Treks (diccarlson@h...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Green Geeks Sucks!
Aside from numerous technical glitches and poor security, GG is stealing another 3 years of hosting from our poor nonprofit (we provide outdoor recreation for kids in our community). I had migrated the site - thinking that would cancel the account - but no =- they're holding our feet to the fire for another 3 years!

Stay far away from GG!
Hello, I'm sorry that you've faced issues with our renewal policy. Unless we receive a cancellation notice in advance of the due date, your account will automatically renew for the term that you signed up for. Notifications are provided via invoice generation e-mail 15 days prior to renewal along with an account manager getting in touch 30 days before due date.

If you have any further questions about our renewal policies, do not hesitate to contact me at tj@greengeeks.com or view our renewal policy on our terms of service at https://www.greengeeks.com/legal/tos.php

Marketing representative (trey@greengeeks.com, ).
Vyacheslav Trotsak (trotsak@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
fraud
Very bad hosting for drupal sites

I have got message from this company at Jan 10 -

"Hello Vyacheslav,

It has come to our attention that your user interper has been using excessive resources and your account has been suspended to prevent further service interruption for other customers.

###
###

Right now, you have the option of optimizing or fixing the issue to prevent this from occurring again. If optimizing/fixing the issue doesn't prevent the issue from reoccurring, it means that your account is no longer suitable for the shared hosting environment and you will need to find another web hosting provider. For this, you have two options:

#1. You can be provided with a pro-rated credit and upgrade to our Virtual Private Server service which will allow your heavier site to run on its own segmented virtual slice of a server. See full details here: http://www.greengeeksvps.com/. This means that other customers cannot affect you, and you cannot affect other customers. [read more...]
Hello Vyacheslav,

I'm sorry that you had issues with our web hosting service. Your account was hosted on our shared hosting platform in which you're given specific computing resources. If your website exceeds those resources, our software will prevent your account from affecting service to our other customers.

Here is an detailed explanation of how resource usage can affect your website: https://kb.greengeeks.com/5267/how-does-resource-usage-affect-my-website/.

All shared hosting providers use this technology and in the case where you've outgrown the shared hosting environment, we recommend that you upgrade.

If you have any further questions, do not hesitate to contact me at tj@greengeeks.com.

Marketing representative (trey@greengeeks.com, ).
WhiteWolf (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Too hard to switch to another service. Started the transfer process prior to domain renewal and had to pay green geeks to renew my domain registration before they would release my domain.
Hello, I'm sorry that you've had issues with our domain transfer process. Unfortunately, we are not able to transfer out domain names that are expired and therefore we must renew the domain registration. This is a limitation imposed on us by our domain registrar.

The renewal extended your domain name for 1 year and you were able to transfer the domain name to the provider of your choice.

If you have any further questions, do not hesitate to contact me at tj@greengeeks.com.

Marketing representative (trey@greengeeks.com, ).
MobliHost (mobileware.apps@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
30 Day Guarantee A Scam/ GreenGeeks is not solvent enough to pay back $148.20 [...]
I signed up for GreenGeeks service on Feb 4th 2013 but my account was not activated
until the 6th because they wanted to verify my identity for the 148.20 I was being
charged for prepaying for 3 years of basic hosting services. (178.20-30.00 discount)
Their web site made it clear they had a 30 day money back guarantee and the
importance of service to GreenGeeks as a company. Two weeks later after a few failed
attempts to answer/resolve some basic service questions/issues I notified them that I
would like to cancel the account. The support individual that made contact with me was
very nice and suggested alternatives before I cancel the service as I still had 2 weeks
left.
Even with the upgraded service, (19.99/mo) I soon realized that I needed a little more
comprehensive a system and notified billing that I would like to cancel the account.
(2/25) A day or so later billing sent me an email saying that in order to cancel the
account I needed to follow some protocol and click [read more...]
Hello, I apologize for the issues that you've faced with us.

Web hosting is a very high fraud industry, and we had to take extra steps to verify your identity to protect you, the card holder and our customers.

GreenGeeks is not in financial distress as this customer claims. We have been listed on the INC 5000 fastest growing companies in America list two years in a row.

The issue was related to the customer not providing the details to proceed with a proper cancellation. After being provided the proper cancellation request, the customer was refunded.

Marketing representative (trey@greengeeks.com, ).
Brad Dalton (brad@w...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
GreenGeeks Sending Malicous Emails To Affiliates Customers
As a fulltime web designer, my clients trust me to suggest quality hosting, with good service and fast loading times. GreenGeeks had been bombarding me emails trying to get me to refer them business as an affiliate.

I tried them myself last year and quickly moved to another host after experiencing a very poor attitude and service.

I also discovered that they had sent the clients i had referred them, emails of a damaging nature. Real example:

Hello ####,

Please be aware that Mr. Dalton has hijacked your domain and has pointed it away from GreenGeeks. Unfortunately this has broken all the work we have done to resolve problems we discussed earlier in the week. Please insure this domain is pointed back to your services with GreenGeeks, if you need assistance doing this please provide the correct password for your site5 account.

Thank you and have a great day,

Josh Dargie
GreenGeeks Support Manager
support@greengeeks.com

Be wary of referring GreenGeeks business as [read more...]
Brad Dalton is not a customer of GreenGeeks. He was acting as a consultant for a customer that he referred to us via our affiliate program. Both experiences with Brad have been negative. Below is the outline of the incidents that transpired. ---------------------- #1. Brad contacted our marketing team asking what commission would be earned for referring a VPS customer. This was a side conversion. Brad had already signed up the customer on February 12, 2013. #2. On February 13, 1:26AM we received a site migration request from the customer as per usual. This was escalated to our site migration team at which point our agent Bill responded claiming that we were unable to do it because it was not a full cPanel backup. This was our mistake. We do in-fact offer manual migration and that should have been indicated to the customer. At this time, Brad (not the customer) e-mailed our marketing team and asked for clarification. Our marketing team authorized a free manual migration ($10 per [...]
Marketing representative (trey@greengeeks.com, ).
Monica (somentebackups@g...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
GreenGeeks only maintains backups for 24hrs
the Mastercard company think maybe my credit card could have been cloned, it took over 15 days to send another.

Meanwhile, the GreenGeeks hosting account was unpaid.

Solved the problem of the card, I made the payment, asking for a discount, to reactivate the service. Since it had been passed only four days of cancellation.

my surprise, no website or email was working. Request support and get this response:

##############
I am afraid your account was terminated on 12th Oct, 16th Oct and then reactivated, only GreenGeeks Maintains our backups for 24hrs. At this time we would not have a copy of content.

Thank you and have a great day,

Josh Dargie
GreenGeeks Support Manager
#################

The backup of GreenGeeks is only 24hrs? GreenGeeks too bad hosting ?

Monica
Brad Dalton is not a customer of GreenGeeks. He was acting as a consultant for a customer that he referred to us via our affiliate program. Both experiences with Brad have been negative. Below is the outline of the incidents that transpired. ---------------------- #1. Brad contacted our marketing team asking what commission would be earned for referring a VPS customer. This was a side conversion. Brad had already signed up the customer on February 12, 2013. #2. On February 13, 1:26AM we received a site migration request from the customer as per usual. This was escalated to our site migration team at which point our agent Bill responded claiming that we were unable to do it because it was not a full cPanel backup. This was our mistake. We do in-fact offer manual migration and that should have been indicated to the customer. At this time, Brad (not the customer) e-mailed our marketing team and asked for clarification. Our marketing team authorized a free manual migration ($10 per [...]
Marketing representative (trey@greengeeks.com, ).
Etalman (Sbox.eric@g...)
Time Hosted: 1 to 2 years
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Think twice before signing up
I started two years ago with GreenGeeks at a great promotional price. Renewal on the second year came at a 100% increase so I let them know via emai I wanted to transfer my domain name and cancel out my account (hosting). It took two weeks of daily emails to finally convince them to allow my domain to transfer to Godaddy. If your in this position keep pressing them. They are grabbing up the DrupalforDummies crowd they then they hold their "dummies" domains hostage for a ransom when they dont pay they overpriced hosting. Luckly for me my hard work and persistence payed off and now I have my domain! Horay!

I was so pleased about getting my domain and feeling that Green Geeks had more than sufficient requests to cancel my account after all we had been through I ignored the emails they were sending about a renewal invoice for the hosting ($100+).
That was until I see the charge on my credit card and figure out I have to go to GreenGeeks.com/cancel and that my multiple emails and [read more...]
Hello Eric,

I'm sorry that you've had issues with our renewal policy. You signed up for our promotional pricing which gives you a discount for the first term that you are with us, after which regular rates apply. This is clearly marked in our terms of service, on our order form, and in our KB which displays all of our pricing.

We cannot be held responsible for clients who ignore e-mails and disregard reading the terms of service. These things are put in place to ensure that these types of issues do not occur. We're also here 24/7 to clear up any confusion that you may have about any of our policies.

If you have any further concerns, do not hesitate to contact me at tj@greengeeks.com

Marketing representative (trey@greengeeks.com, ).
Francis B (francis.b345@g...)
Time Hosted: over 3 years
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Great Hosting Provider
I've been a customer for many years now, over 4. I've hold several accounts with them (shared and vps). Both of the services I have had with them, which are running many WordPress installations have been working great. My interaction with their support staff has been a pleasure to deal with and quite simply put, I have no complaints about this company.

I've read some of the other reviews on here regarding their billing. I've yet to have a problem with their billing staff. Always professional, prompt and definitely fair.
utum (shellymutugrigg@y...)
Time Hosted: 3 to 6 months
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Severely disappointed in Greengeeks
The following is a copy of an email I have been forced to send Trey Gardner regarding the service (and failure there of) from Green Geeks. And as of yet still have not received a response.

I would welcome a public reply to this email on this page and understand how Mr Gardner intends to resolve this issue.

Many thanks

From: S ******
Sent: jueves, 17 de mayo de 2012 18:41 PM
To: 'trey@greengeeks.com'
Subject: Complaints on customer service received and handling of account www.*****.co***

Good evening Trey,

It is sadly that I must bring to your attention some serious failings in the customer service and account management from your staff at Green Geeks that I have experienced.

I opted to select yourselves as web hosting providers after reading your claims for Green Web Hosting in January 2012. Before signing up to your services I verified with the sales department that I would be able to have a parent email account that would allow me to view and send mail [read more...]
Hello,

We apologize for the issues that you've faced with our service. Upon review of this case, we found that the customer was provided sufficient tools to complete the tasks but chose not to implement them.

We disable the cPanel backup facility by default as it is a huge contributor to causing I/O load on the servers which impacts performance. Instead we take nightly backups via a 3rd party tool of which backups are available to those customers.

Customer was offered a partial refund.

Marketing representative (trey@greengeeks.com, ).
-anonymous- (j.coburn@l...)
Time Hosted: under 1 month.
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GreenGeeks sucks bad
GreenGeeks is an appropriate name for this web developing company. GreenGeeks lack the ability to properly respond to customer’s questions and requirements, making them inexperienced in dealing with the customer in an appropriate manner.

I requested a full refund from GreenGeeks and was offered a partial credit of $100.00 by Josh Dargie, GreenGeeks Support Manager, support@greengeeks.com. The full amount charged was for $148.20. The balance according to Josh Dargie was for processing fees associated with the account. I responded to Mr. Dargie that I would require the charge be reversed and to have the credit show on my Visa account on or before close of business 05/02/12. The credit was not done as requested and did not show on my Visa account until 05/04/12. This was not in accordance with my request for a short or partial refund. This clearly shows their inability to handle requests from their customers.

In my case I was contacted by an automated response that my credit [read more...]
I'm sorry that you've had issues with our service. As per the terms of service, you were beyond the 30-day money back guarantee period.

Customer was refunded as per the terms of service.

Marketing representative (trey@greengeeks.com, ).
Riff (riffcorp@g...)
Time Hosted: under 1 month.
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GreenGeeks.com was the worst hosting provider ever...
I agree 100% with the other complaints, I spent myself talking to the customer service regarding my plan to purchase for hours (maybe days), and finally I was convinced to make the purchase, and I was Once I paid I got the funny email saying that my account was rejected, cannot be activated, please contact other activation department. Okay, I contacted them and no reply. Indeed I got only automated replies, but no real replies saying what went wrong or what to do. See the pasted automated replies at the end of this mail....
I mailed them again, and no reply... After the 3rd time I got no reply, I contacted the sales rep one more time (live chat session), and he replied with the same stupid instruction, please contact the activation department or whatsoever department to get my account activated.
Finally I got frustrated with no replies so I issued a dispute from my paypal to have my payment refunded.
Yet at first PayPal said on the dispute status as "awaiting for the other party [read more...]
We were unable to verify the customer's identity, and the order was rejected for possible fraud. The funds were ultimately refunded back to the original source of payment.
Marketing representative (trey@greengeeks.com, ).
Justin I (-no email-)
Time Hosted: 6 mo. to 1 year
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100% Green - 0% Satisfaction
I just had to cancel my account after a few too many reliability and performance issues. My request was that the prorated amount of my remaining service be refunded back to me and that we both part ways satisfied. Josh Dargie fielded my issue and maintained a 100% robotic standpoint, spouting text from their FAQ and terms as opposed to handling my situation on a case-by-case. He also put the entire blame of my issue on me, attributing it to being a target for hacker attacks. I admit that this did happen, once. But well after other performance related tickets were submitted and I did quickly remedy the issue once notified as it was a security issue with WordPress.

GreenGeeks is one of those companies where they will patch the problem for you and move on, but when you are completely dissatisfied, they fall back on their policy text to "divest" themselves of you. There are so many other cost effective options out there to choose from.

99.9% uptime is a fabrication by GreenGeeks. [read more...]
I'm sorry that you've had issues with our service in the past.

This review is over 3 years old, since then we have made numerous adjustments to our server performance and reliability such as introducing SSD RAID-10 arrays, enhanced WordPress security that help users isolate attacks and prevent them.

Customer is more than welcome to get in touch with us so that we can show them how we've changed for the better.

Marketing representative (trey@greengeeks.com, ).
Jorge (jsanchez@i...)
Time Hosted: 2 to 3 years
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Amazing Company!
I have never had such an amazing experience with a web hosting provider. I love that their support is around 24 hours a day. Literally, i can email any time day or night and they are there. The 24 hour live chat is great and the North American team makes it so easy to communicate with them. These guys have been in the industry for years and it really shows. I will be with GreenGeeks for years!
W Roberts (-no email-)
Time Hosted: under 1 month.
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Greengeeks off to good start
I wanted to try a new host and shopped around a lot. My budget for web hosting is limited as I'm still developing ideas and there's no revenue yet directly from web presence. The tryout price for the first year is very good. Renewals are regular price which is normal.
I wish they were able to register ".co" but otherwise good deal.
Do pay attention to the "free" domain name small print. It is reasonable, but there are some potential costs if you cancel within 30 days or don't renew hosting after 12 months. I would recommend using a domain name that you choose solely to set up the account but are willing to abandon if you (for whatever reason) do need to cancel.

The primary benefit of Greengeeks has been the customer service - the 24/7 chat is great when you can't find an answer yourself. Email option has been quick too. I had one fairly serious problem with Wordpress resource usage that they solved quickly.

Overall I'm happy enough that I'm writing a review which I never [read more...]
Jody (dnmpcjunk@r...)
Time Hosted: under 1 month.
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Not happy at all with this service
The full 30 day money back guarantee. Don't expect to ever get your money back in full with these clowns. Don't expect to be able to host anything but a simple html site with them. Don't expect to put a php contact form on your site it won't work it will make the site go down. If you ask about it and I even told them how to fix it they will just blame it on you and your website. This is not unlimited anything. Please don't waist your money with these people. They are not very knowledgeable about what they are doing and you will never see a full refund from them ever. Don't believe the reviews you see where the owner is going around making excuses for every person that writes a bad review. I did and I lost money. Do your self a BIG FAVOR & Stay away from this place.
This customer was not receptive to the help that they were being offered.

Ultimately, the customer was refunded their money.

Marketing representative (trey@greengeeks.com, ).
Richard S (richards@y...)
Time Hosted: 6 mo. to 1 year
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Greengeeks rocks!
Right of the bet: I would highly recommend using GreenGeeks as a Webhost.

I have been a client with several host before switching my domains to GreenGeeks and in any single case I was frustrated with the service provided as well as the technical support.

The first day I switched to GreenGeeks I experienced how it could be: the support is outstanding, every request I had was processed within minutes! (and not days as with some other hosts) and the best thing was the GreenGeeks staff resolved the request to my complete satisfaction, which was a first for me.

If anyone is looking for a reliable, competent and affordable webhost: GreenGeeks is the best I have ever encountered!
-anonymous- (-no email-)
Time Hosted: 6 mo. to 1 year
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They Refuse to Cancel Contract
While the hosting was sufficient to my needs, when I attempted to cancel them 4 MONTHS AGO they didn't cancel my account. This is now an ongoing issue where 3 different agents with them have refused to cancel my account. I am now filing fraud with BBB online and IC3.gov to attempt to get them to cancel service.
This customer did not provide the appropriate cancellation request to stop service. Once it was received, the customer's account was cancelled.
Marketing representative (trey@greengeeks.com, ).
Diego (diego_833098@h...)
Time Hosted: 1 to 2 years
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greengeeks.com the worst server provider ever
Horrible server, horrible support... badest hosting provider ever... The real uptime of this "hosting" are around 80%

The support provided are inadecuate, and the worst are they don´t give you real solutions, only a cold response and a bad real time

Lame...

I am a client for 2 years of greengeeks.com, and a webmaster for 15 years, and this one are the worst server I ever experienced. I won´t recommend to anyone who wants to grow...

http://status.greengeeks.com/2011/12/26/rs9-network-issues-detected/
This review is over 4 years old.

Numerous updates have been made to protect against network attacks that were experienced by this customer on the date of December 26, 2011.

Marketing representative (trey@greengeeks.com, ).
James (james@a...)
Time Hosted: 6 mo. to 1 year
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GreenGeeks Saves me Money
I've been a client with GreenGeeks for about 6 months. I had an 512 VPS and was spending $40/month for just one of my sites - was concerned about high traffic causing suspensions - GreenGeeks gave me a call and informed me of a service they have as an internal upgrade "Premium Ecosite". They showed me statistics of my VPS and to my surprise I was using less then 20% of the resources. And that my site could fit on this Premium Plan... The amazing thing its only $19.95. THAT'S $20 SAVINGS!!! My sites running faster and I got a bunch of free addons as well... This was amazing. Confirms I chose the best host possible. How many other hosts worry about clients and their payments compared to getting rich off us. I've also decided to start using their affiliate program. There are specific requirements which are kinda confusing but when I followed them I got paid! Its amazing to see that cheque for 500 bucks basically covered all my hosting fees!. Can't thank you enough GreenGeeks!!!
Admin (administrator@p...)
Time Hosted: 6 mo. to 1 year
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GreenGeeks is the worst hosting I have ever come across.
I am so sorry I ever switched to GreenGeeks hosting. I run a dozen websites myself and paid top dollar for hosting and had several hosts. I wanted to combine all my websites onto a single server and thought why not get a reseller account and sell one to me and resell the others to cover my hosting costs and make some money too. I loved the idea of green hosting.

I signed up with GreenGeeks at the seed reseller level. My plan was to move my websites and begin selling hosting and increasing my reseller plan as my customer base grew. I spent the first month transferring all my operations over to their server. Then just as the 30 Day money back guarantee ran out all heck broke loose. I had 7 websites transfered and completely operational when out of nowhere hackers started taking down each and every site. Over the course of a day every website was completely deleted from the server. Support was of little help. they just gave out canned responces and claimed that my PC had to have been [read more...]
This review is over 4 years old.

The issues faced by this customer no longer occur as we've made numerous improvements to our server hardware and network architecture.

Marketing representative (trey@greengeeks.com, ).
George Quintal (georgeQuintal89@g...)
Time Hosted: 2 to 3 years
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Great Provider
I started with GreenGeeks several years ago when looking for a more eco friendly host. I was coming from a web hosting provider that was down all the time. Keep in mind that I have no idea how to transfer a web site, so I asked GreenGeeks if they would... they said YES! So I gave them a shot. In 24 hours, my site was migrated and running on their servers. I didn't do anything at all to make this happen, except for purchase their service.

My WordPress blog outgrew their shared hosting, and so I needed to move to a VPS, something with more power. Once again, no idea how to migrate a site... their technical team did it all for me!

Since moving to GreenGeeks, I've never had any major issues. When I did have any issues, I was able to get them resolved in a very timely fashion!

That's service! Keep it up guys!
nolanb (ben.nolan@b...)
Time Hosted: 6 mo. to 1 year
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Domain Stolen
Due to using GreenGeeks and their disgusting customer support I have managed to have my domain stolen.
I had my domain registered with them and a hosting plan.
After 6 months and several support requests regarding the lack of speed which went unresolved I decided to move the hosting to another provider. Speed improved immediately with the new provider.
After 12 months had elapsed I was sent an email from GreenGeeks that I would be billed for another 12 months automatically when the 12months expired.
I emailed GreenGeeks to say I did not want to continue with the hosting where upon they cancelled my account including my Domain registration.
I immediately emailed GreenGeeks to say I would like to renew my Domain to which they said they wont do.
After several emails requesting information on how-to renew/transfer my domain I received no response. Then my Domain registration expired and now I find that within a couple of hours of my Domain expiring someone has taken it. Appears to [read more...]
This is Trey Gardner, CEO of GreenGeeks.

In the past I have responded to all of our negative reviews on this web site with a detailed follow up on the issues as we saw it at GreenGeeks and why we may have had a certain policy or situation which turned into a problem for our clients or for ourselves or for both parties. One thing that I have tried to do through these responses is to show consumers that we are a company (including myself) who cares about all our customers and that we work hard to make sure that all our customers' needs are met.

I hope that my past responses will give you an idea as to who we are as a company and the lengths we go to work with our customers. I will not be going into a detailed response on this person's negative review but I hope my past responses will show you that I do give a darn about what happens around here.

In web hosting, as with any industry, there are some businesses & individuals' requirements which we cannot support. Sometimes these [...]

Marketing representative (trey@greengeeks.com, ).
Serra (serra@l...)
Time Hosted: 2 to 3 years
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I'd like to caution anyone considering Green Geeks. There are plenty of hosts to choose from with reasonable technical stats, and if you are the type of person who occasionally makes a mistake or misunderstands something you'd be better off somewhere else. I have been hosting with them for almost 2 years at this point, and have called in about issues a handfull of times. Not once have I felt good when I got off the phone.

They boast outstanding customer service on their front page, but every phone call leads to an operator saying "I'm sorry, you'll have to fill out an online ticket. I can not help you over the phone." More than once, I've gotten really condescending answers to my tickets that were not even addressing the real issue. When I had a billing issue and didn't notice there was a problem for a couple of months, they refused to refund the months of service that I did not use.

I'll be leaving at the end of my 2 year prepaid term. Although the website has been [read more...]
This is Trey Gardner, CEO of GreenGeeks.

In the past I have responded to all of our negative reviews on this web site with a detailed follow up on the issues as we saw it at GreenGeeks and why we may have had a certain policy or situation which turned into a problem for our clients or for ourselves or for both parties. One thing that I have tried to do through these responses is to show consumers that we are a company (including myself) who cares about all our customers and that we work hard to make sure that all our customers' needs are met.

I hope that my past responses will give you an idea as to who we are as a company and the lengths we go to work with our customers. I will not be going into a detailed response on this person's negative review but I hope my past responses will show you that I do give a darn about what happens around here.

In web hosting, as with any industry, there are some businesses & individuals' requirements which we cannot support. Sometimes these [...]

Marketing representative (trey@greengeeks.com, ).
Covert Warrior (-no email-)
Time Hosted: 1 to 3 months
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Green Geeks SUCK!
green geeks suck, they wiped out my membership files in 48 hrs they said it was file storage and gave me 48 hrs to move them, but I didnt get their email, no support ticket as they claim....but what is the lowest act of low, is they transferred this site and installed it and at now time did they mention the word "file storage" in all my support tickets getting my site installed not once did they mention this, i asked for a backup today..there reply was "we dont keep back ups of this" they have ruined my membership site. It has taken two years of my life getting it to this and they have wiped me out in 48 hours. I have never in my life dealt with such incompetence.

Be warn they will destroy you in "48 hours"
This is Trey Gardner, CEO of GreenGeeks.

In the past I have responded to all of our negative reviews on this web site with a detailed follow up on the issues as we saw it at GreenGeeks and why we may have had a certain policy or situation which turned into a problem for our clients or for ourselves or for both parties. One thing that I have tried to do through these responses is to show consumers that we are a company (including myself) who cares about all our customers and that we work hard to make sure that all our customers' needs are met.

I hope that my past responses will give you an idea as to who we are as a company and the lengths we go to work with our customers. I will not be going into a detailed response on this person's negative review but I hope my past responses will show you that I do give a darn about what happens around here.

In web hosting, as with any industry, there are some businesses & individuals' requirements which we cannot support. Sometimes these [...]

Marketing representative (trey@greengeeks.com, ).
Jenny Hendricks (jennyhen85@h...)
Time Hosted: over 3 years
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The best host I've been with!
I've had my share of hosting providers in the past from good to absolutely horrible. I decided to use GreenGeeks when a friend of mine, who is also a customer suggested that I switch over to GreenGeeks. So, after my term was up with another hosting provider who was already good, I didn't think that GreenGeeks could blow me away any more than my existing host. I was wrong!

I've been with GreenGeeks for over a year now, and recently my WordPress blog was hacked. I didn't know what to do and as stupid as I was, I didn't have any recent backups, so it was a total disaster for me. I gave it a shot and contacted GreenGeeks for some assistance. One of their techs was able to revert back to an older copy of my site and bring it back up for me! That right there made me realize how awesome GreenGeeks really was!

I've lost some sites before, and I wasn't able to recover anything with my previous hosts. It's good to know that GreenGeeks actually does provide nightly back up service and that [read more...]
Rich Bradson (richardbrad80@g...)
Time Hosted: 2 to 3 years
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I've been a customer of GreenGeeks for over 2 years now. If you're looking for a great host that's reliable with excellent technical support, then stop looking and start signing up! I came across a problem a few times and using the live support chat the issue was resolved in real time, within about a few minutes.

GreenGeeks also gives you access to a wide selection of third party software that's easily installed with 1 click, which I like very much! I don't have to get too deep and dirty with the code to get something I want.

GreenGeeks is also a environmentally friendly host, and that appeals to be very much because I am a nature nut! Even if you aren't, you could still be helping the planet by going with GreenGeeks, because technically they are very good too!

You get what you pay for, and for as little as I pay with them, I get a lot! Totally recommended
Chris Farina (chris@d...)
Time Hosted: 6 mo. to 1 year
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Well I have been with greengeeks.com since 05/31/2010. I signed up for a Sprout reseller account. I have about 3 sites in development and 9 live sites (which are currently down) Up until this point I was very pleased with there service.

About 2 weeks ago I received an email from greengeeks about an "Abuse Violation" that one of my sites was sucking up 90% of the servers CPUs and had ben suspended. This made a little sense for the site was running magento. I was told I could either move on to a new host or upgrade to VPS.

I decided to go with 512 MB VPS. and was told that this should be sufficient to run the site. and that I would be pro rated. (yeah right)

I had moved the site over and it continually crashed from the memory exceeding. I asked for help on this matter regarding DNS, and settings and received either vague responses or responses that pertained to one thing I would ask of in an email. Never really answering a question, more like dancing around or responding to [read more...]
This is Trey Gardner CEO of GreenGeeks,

I have asked our top support team members to look into Chris' critique here regarding the magento site & it's usage of system resources. We do monitor clients' accounts and how they are preforming on the servers so that no one (or few) sites could cause a major slowdown to the other clients on those servers and in some cases we are forced to suspend the account until we figure out why that site is causing issues on the server. Sometimes sites can spike in CPU usage and we must make sure that our services are working correctly for all of our clients.

At the time of writing this I see that Chris still maintains his reseller account with us and is active.

As always we will work to make sure that all of our clients are satisfied and that those clients which may have issues with their sites which are causing issues to the servers that we work with those clients to bring the accounts in good standing with the server.

Thank You,
Trey [...]

Marketing representative (trey@greengeeks.com, ).
Noah Poleitis (noahpoleitis@g...)
Time Hosted: 1 to 2 years
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I absolutely love the GreenGeeks service and what they are doing for the environment. I have several of my web sites hosted with them, some are business related and some are personal. My service with GreenGeeks has been very reliable and the technical support is fantastic! The fact that I can get someone that knows what they are doing early in the morning is quite amazing.

A great web hosting company doing great things outside of the hosting industry. Keep it up!
Jack Policaro (jpolicaro@g...)
Time Hosted: 2 to 3 years
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My site has been hosted with GreenGeeks for the past 2 years. I am a web designer and I use their service to display my work to my clients, so uptime and reliability is absolutely crucial. I've been with about a dozen other hosting companies and none of them stand up to the level of service that is provided by GreenGeeks. The CEO is actively engaged in what is going on, which is something that is rarely seen in this industry.

The technical support is North American. I love the fact that I can speak to someone that completely understands the language. It makes it for a less frustrating experience. They are very smart and helpful.

GreenGeeks is definitely a great place for a business to host its web site. If you're looking for a reliable company, these are the guys to trust your business with.
Jilander Singh (jilander.singh@r...)
Time Hosted: 1 to 2 years
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The support is outstanding. We were trying to configure SMTP on our outlook for a long time.. so thought of getting help from support. In next 5 minutes, we were able to sort out the issue! Really your support service is rocking! David and Vance team is great in providing the support. I don't know whether the names are imaginary one but really the person deserves my appreciation... thank you.
Peter Franklin (peterjfranklin@h...)
Time Hosted: 6 mo. to 1 year
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I moved to greengeeks because I was experiencing too much downtime with my previous hosting company. Now it seems that not everything is as the adertise! I run two moodle and one Joomla + coppermine picture gallery on my site. Now greengeeks are threatening to DELETE all of my resorces, students work and pictures because as they state the class it as "file archiving". BEWARE, not all is as it seems! I am extremely dissapointed, harassed, and stressed over this situation, especially in view of the fact that they advertise all of these features namely namely content management systems like moodle, joomla, etc, and now it appears they are not happy with customers using these for their intended purpose!
This is Trey Gardner CEO of GreenGeeks,

As per the terms of our service we allow unlimited space for web site files (files posted to the site) and we do not allow clients to just store data, pictures, videos etc which are not part of the web site. This is true with all shared, VPS & Dedicated hosting services and there are file archive companies which clients like this can go to so that they may remotely backup information for storage, however this is not what we provide at Green Geeks, we offer excellent web hosting services for web sites not file storage.

thanks & have a great day,
Trey Gardner

Marketing representative (trey@greengeeks.com, ).
Andy P (andiepacers@h...)
Time Hosted: 2 to 3 years
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It seems like a long time ago, but I came to GreenGeeks after a horrible experience with another budget web host. My site would be down all the time, and I would get the run around regarding the reason why the site was down. I got fed up and started looking for a new host. That's when I found GreenGeeks. I gave them a call and immediately my call was answered and I was talking to a knowledgeable sales rep. What sold me was the fact that they would move the site completely over for me, without me getting involved. That's a great deal because I have no idea how to move my site. Ever since moving my site, I have had nothing but great service with GreenGeeks. My calls are answered, my tickets are dealt with quickly and live chat seems to never sleep. My site reliability and performance can't be something to argue with either. Great host. Period.
Alex B (alexanderbhudo@g...)
Time Hosted: 1 to 2 years
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I normally do not post reviews on sites, but I had to take time to share this with the world. I've been hosting with GreenGeeks for over a year now and recently, I accidentally deleted my entire site from the server. I had no idea what to do as I didn't have my own backups. I called in their tech support and got Jeff, who was very helpful. He told me that they could help me restore my site files. In a matter of minutes, my site was and files were completely restored from the nightly backups!

I never really trusted some features, only because it sounds too good to be true, but it's really nice to see that it actually sounds good because IT IS true!

Love you guys GreenGeeks!
Thomas J (thomasjordan@l...)
Time Hosted: 2 to 3 years
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My experience with GG started in 2009. I run a eco-conscience business and it was a natural fit for me to select GG to host my site. At first, I thought that GG was full of BS in their commitment to the environment, but after reading more and even checking up with the places, I found that everything they say is in fact true! That goes a long way for me, because it's one thing to say you're green, it's another to actually be green.

My hosting experience with them since I have started has been superb and I have nothing but good things to say about them. The servers are very reliable and fast, I have yet to experience a slow down or outage. I've been confused sometimes, especially at the start when I migrated my site (since I have never done it), but the GG staff took care of my migration from start to finish... I didn't have to lift a finger, which was really cool! The staff is available when I need to speak with them, the live chat is actually live and the e-mail tickets do get [read more...]
Julia Jackson (juliejackson88@h...)
Time Hosted: 1 to 2 years
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I started out with GreenGeeks a few years ago and was very happy I found them. I love their commitment to the environment and the stuff they do in the community to make the world a better place. As for the hosting it self, there is not much I can complain about. Whenever I needed help, I called in and got someone right away. A technician by the name of Jeff really took his time helping me figure my way around when I was new to this. My site is always available and fast. It just works and for $5 bucks a month, it's a steal.

World class service from world class people.
Daron (daronjgeorge@g...)
Time Hosted: 1 to 2 years
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I have been using greengeeks for a while now and I have been very satisfied up until this point. For the past two days 12/14 through 12/16 I have been having nothing but issues with greengeeks.com.

To their credit whenever I have an issue Vance K usually resolves it quickly and in a timely manner.

But for the past two days I have been getting nothing but excused about the issues that I am experiencing with greengeeks. It started out by all of the websites I have hosted going down, 7 in all. They all went down at the same time so I contacted them and spoke with a David who doesn't seem to know what he is talking about but anyway he told me that they had an abusive user on the servers where my clients are hosted and about 10 minutes after our conversation the issue was resolved.

The following day a specific site went down, www.wholesaleequipmentsurplus.com..the error that I got was

Warning: session_start() [function.session-start]: [read more...]
I have had our system admin team look into this issue and they have found the issue affecting this client and resolved it with them.

Thanks,
Trey Gardner - CEO GreenGeeks

Marketing representative (trey@greengeeks.com, ).
Nancy Boyd (nancy@d...)
Time Hosted: 1 to 2 years
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We switched to Green Geeks hosting after a very unsatisfactory experience with another "leader" in the green hosting arena, whose customer service support was practically non-existent. Green Geeks not only established our new account quickly and professionally, they have been there for us 100%, 24/7/365 ever since.

Their platforms run on clean, renewable energy. Their customer service and tech support is second to none. Their knowledge is deep and availability immediate, always.

We are thrilled with Green Geeks as our hosting team and everything they do for us. This company really IS a leader in the green hosting field -- and can prove it.

We have had only one incident of down-time the whole time we've been with them -- and that one wasn't their fault. (A major storm knocked out power for several days in the area.) They immediately put new systems in place to assure that in future not even power outages would interrupt their service. Not many other companies are [read more...]
Nick R (nicholasraymos@g...)
Time Hosted: 2 to 3 years
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Signed up to GreenGeeks about 2 years ago after a disastrous experience with a previous web host. I'm coming up for my renewal and will definitely renew. A few months ago, my web site got hacked, probably my fault because I had some out dated versions of Wordpress, but when I contacted technical support, they helped me right away by reverting my site back to a version before it got hacked. This saved me a lot of time and hassles. They did it for free too! Now that's customer service. Great company, great experience and great price. Keep it up!
Jeremy Insole (jeremy@i...)
Time Hosted: 1 to 2 years
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Green Greeks are Trash. They portray themselves as ethical, environmental. When really they are just Capitalist's cashing in on your environmental beliefs. There are many alternatives to this company.

I switched to a company called EZPZ in the UK after my 13 month nightmare with GG, I thought many of the excuses were normal.

They blamed by SITE, they blamed too many images, bad configuration. When I did some research, they had put me on a shitty overloaded server. Not only do they charge the most, they do not re-invest the profits in good technology and keeping their clients happy. Things started to get bad after 12 months and mistake was to renew my account for another year, thinking that if this was not resolved, they would refund me pro-rata. They did not even have the honor to do that...

This is a trash company. I will be glad when they go bust.
This is Trey Gardner CEO of GreenGeeks.

Jeremy was a customer of ours. He had an issue with one of his web sites (he hosted several with us) and that web site was using a script which is fully supported by our servers but which had an issue related to a bad plugin or poor configuration on Jeremy's part. Our tech and admin teams did try to help Jeremy but the communication and the assistance by our team was unable to finally assist Jeremy as his site continued to have the issue he had created.

Jeremy signed up in August of 2009 for a 2 year plan and 14 months later decided to cancel. We have a 30 day money back guarantee here which we honor however after 30days (which we make very clear in several areas of the web site) there is no prorated refund which he expected. Our 30 day money back guarantee policy has been the same since our inception. We offer lower prices for longer term contracts. Jeremy could have opted for a shorter term contract (although he was with us for 14 [...]

Marketing representative (trey@greengeeks.com, ).
Dave (-no email-)
Time Hosted: 1 to 2 years
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Simply put Green Geeks is awesome, I have two business sites hosted with them and the service is great, the servers are always fast, solid Cpanel, feature rich hosting package and the customer service is really good, easy to contact and quite helpful.

I wont bother re-listing all their features you can read that on the site but what I do want to do is put your mind at ease, if youve been killin yourself trying to find the right host well you found it, it doesnt get much better then green geeks and its eco friendly, what more could you want?

Ive tried several other hosts in the past and have left unsatisfied but green geeks has been great and I fully recommend them to everyone.

My only complaint is that coupon code, they wont apply it unless you contact them and ask them to honor it, but its only a minor incontinence.
Carsium (tudorlyn@g...)
Time Hosted: 6 mo. to 1 year
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Worst service. Email always down or inoperable. There is no phone customer service. All you get are emails back and forth, and lots of misunderstanding. Even now that I canceled my account, I got no refund for the months left on my account that I paid for. They will not grant me access to the domain name to move to a better hosting service (Go Daddy), even though it is more than one year and the domain name is mine!
They have been rude and unhelpful every step of the way. I like Go Daddy (and Go Daddy is hosted and serviced in the U.S.).
This is Trey Gardner CEO of Green Geeks

carsium.com - client signed up in October 2009 and asked to cancel a year later. We have a 30 day money back guarantee, there are no refunds after that, 30 days should be a good amount of time for someone to know if they want to cancel especially if they are not getting the service they want.

We offer lower rates for those who want to be locked into longer term contracts and we offer monthly contracts at a higher rate for those who would rather go month to month.

In any of the plans you may purchase with us you should expect and will expect quality customer service.

Part of customer support is assisting clients to understand what tools are available to them and where they can go to get support for those tools. Some of the tools we offer include web building programs which are 3rd party programs supported by the outside communities that have and continue to develop them. We work with these communities to make sure that we have our [...]

Marketing representative (trey@greengeeks.com, ).
Andy (andyreitmen@g...)
Time Hosted: 1 to 2 years
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I am extremely satisfied with the service that GreenGeeks has provided me and my business!

We're a group of individuals who work on the road and require our e-mail service to be up all the time, otherwise we aren't able to work. I'm happy that we're able to rely on GreenGeeks' service. It has never let us down! In the few times we had technical issues, we contacted support and were able to get someone right away and have our issue resolved right on the spot!

Now GreenGeeks is what I call a true customer service oriented business.
Chad C (gyrohell@h...)
Time Hosted: 6 mo. to 1 year
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I have been hosted at GreenGeeks for almost a year during my time there I have experienced consistent DNS errors causing problematic downtimes exceeding the advertised 99.9% up time guarantee. These errors happen almost daily, and at least 2-3 times a day, lasting from a few minutes up to 10 minutes.

Current Server Status as of this writing*:
Server Load 7.62 (8 cpus) (!)
Disk /dev/sda5 (/) 81 % <CAUTION>

*These stats fluctuate, and can be higher or lower than the above. These are just a small snapshot of server at the time this review was written.

I also have experienced extremely heavy server loads, unexplained 505 errors that mysteriously fix themselves, MYSQL data corruption, among a slew of other problems. In fact at times even the CPanel has been inaccessible due to server timeouts. These over loads and errors are commonly blamed on abusive user practices. But that is no excuse in my opinion.. I paid for a service (IN ADVANCE) and I expect to get what I [read more...]
This is Trey Gardner CEO of GreenGeeks

Green Geeks has 3 Chad's with the last name C. We do not have on file a client with the email gyrohell@hotmail.com which does not necessarily mean that we dont have a Chad C with that as an alternate email however we do get some fake complaints here so it is just something that caught my attention.

I have had my server administrators check out the servers of all the Chad's we have and have asked our technical representatives to look for any and all communication from these customers especially around the time when this review was posted.

Their final report of the server and these claims don't jive however I dont discount that there may have been at one time or another for this customer a slowness on our servers for a short period due to an abusive user and the person who was the abusive user may not have known that they were abusing the system until we shut them down.

Our server admins work 24x7x365 monitoring all of our servers to [...]

Marketing representative (trey@greengeeks.com, ).
John Atkins (johnnatkins@g...)
Time Hosted: under 1 month.
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Have tested many many host providers. I own my own web design and development company. Been in this industry for 20+ years, rarely post as i feel its a complete waste of my time and energy, i just move on but i have read the response from AC - andrew@t and i just had to comment. We setup a reseller package at GG 15+ days ago, awesome features, good response time to support questions, but man their servers are painfully slow! Dropped connections was very common. FTP crapped out all the time. It is really disappointing, i did my homework (or so I thought) on this company. Like the below post suggests, if your website is not critical go mad but if your thinking about becoming a reseller with GG i would pass. its been very frustrating to say the least in trying to find a company that offers superior service and not just a pretty looking website. Picking the right host is critical as it could make or break your business. I am once again on the hunt for a honest and reliable host [read more...]
From Trey Gardner - CEO

PLEASE READ THE RESPONSE TO THE REVIEW FROM ANDREW, REGARDING JOHN & ANDREW'S COMMENTS. MY APOLOGIES FOR ANYONE ELSE WHO MAY HAVE BEEN AFFECTED BY SLOWNESS ON THAT SERVER DURING THE TIME THEY HAD EXPERIENCED IT.

Thanks,
Trey

Marketing representative (trey@greengeeks.com, ).
AC (andrew@t...)
Time Hosted: 3 to 6 months
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I really wanted to like Green Geeks. REALLY REALLY wanted to.
But, I'm just disappointed.
I was attracted to GG because of the 300% carbon footprint offset statements, great pricing, advertised 99.9% uptime, and the fact that they are colocated closer to me than my other host (hostgator).
My problems began almost immediately after signing up. Clients were calling me with complaints about unavailable sites, I was getting site unreachables (some network-based, some server-based), and sporadic slow response times. I emailed support, and they told me it was an abusive user who had been dealt with. I thought, "Okay, good, they must be on it!"
But, the problems were not resolved. More outages, more complaints. More emails to support. More "abusive users". I figured I just needed to give them some time, but just to be sure, I decided to engage a 3rd party monitoring solution to help track response time and uptime.
What I found there was not encouraging. Frequent outages [read more...]
This is Trey Gardner CEO of Green Geeks.

This comment and the one above by John Atkins has been investigated. They were both on the same reseller server at the same time of these comments and there were some issues according to our admins around the time of these reviews. I do apologize to anyone else on that server who may have been affected at that time. There were no outages in the logs however server loads were high due to a few clients the admins had let a little too mush leeway for usage and it caused an issue with the server.

I am not in the business of losing clients due to slow servers. I make a point to have the highest quality hardware and software and have a 24x7x365 team to make sure that everything is working properly and that our clients are receiving the support that they need.

As hard as we work sometimes we make errors but our team has always learned from those experiences and I assure you that we will continue to invest in making sure your experience at [...]

Marketing representative (trey@greengeeks.com, ).
Yari Adi (yariadi80@h...)
Time Hosted: 1 to 2 years
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I usually never post on review sites if I am happy... I just recommend and pay the bill month after month, but these guys really charmed me and I had to talk about it! Firstly, I love the fact that they are green... I am a big nature freak and this hits close to home. They go out of their way to make going "green" cool. Secondly, when I moved to them over a year ago, I was having a incredibly difficult time keeping my blog up, my old hosting company would not and could not get my site to stay up, probably horrible servers or something. I used GreenGeeks' free site migration, which was a life saver. Within a few hours, my site was moved over and was running on their servers. I noticed a speed difference right away and my uptime monitoring also pleased my eyes! Since moving to them, I have had no problems communicating with support, sales, billing or anyone at GreenGeeks. The price is very affordable and the service is hands down, unbeatable. Go for these guys if you don't want to [read more...]
Nya (info@o...)
Time Hosted: 1 to 3 months
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I hardly post reviews but this is one I promised myself I would make. It's been almost a year since I closed my account on GG and with no regrets. Their system is basic, nothing special to offer compared to most other hosts out there.

Coming from a customer service background I find I'm very patient with people on the receiving end, but with GG I was left with no option but to cut short our relationship.

One evening out of nowhere I got a message saying something to the effect of "This website has been suspended, please contact billing department".. not only was this embarrassing but it was also inaccurate. It gave the impression that my website had not been fully paid up for, even though I believe I had paid for the year.

After contacting their support I was told.. "The site was using excessive resources, causing high I/O on the servers. It no longer belongs on the shared hosting environment"
... ok... whatever..There had been no warnings nothing.. i asked about this [read more...]
From Trey Gardner - CEO GreenGeeks

There is a reason why this person was suspended and then handed his money & files back and that is his site was too large to be supported by a shared web hosting company. In these comments you will see that he came to us from a Virtual Private Server which means he had a site that needed a VPS or Dedicated Server - which he asked our prices for and which we told him what the costs were.

I apologize but I have many posts in these areas talking about why larger web sites need larger solutions, this is a case of that where someone who should have been on a larger platform basically tried to downsize their costs to go to a shared host and it did not work for them.

If you have any questions about whether your site should be on a shared hosting platform or something larger please just call one of our tech support reps and ask them. Here are our hours and numbers:
Monday to Friday: 9am EST to Midnight EST
Saturday and Sunday: 9am EST to 8pm [...]

Marketing representative (trey@greengeeks.com, ).
Cobus Taljaard (cobus.taljaard@g...)
Time Hosted: under 1 month.
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Wanted to host (shared) my wife's wedding photography website, but was told that they do not host images. I followed up with them to find out what they define as "image hosting" and to explain the low traffic volumes of the said site. I did not receive a reply.

Why then can users install Coppermine / Gallery if image hosting is not allowed?
This is Trey Gardner CEO of GreenGeeks

To clarify image hosting, some people think that this means that they can store thousands or tens of thousands of hi res images in the folders of their web hosting service, never putting those images up into a web site to become part of a web site page but they want to upload these thousands of hi res images so their clients can obtain a login & pick which of these photos from their wedding that they like. This is file storage that are not web site files and this is not allowed otherwise you could have a couple of kids upload all their MP3s, all their burned movies, all their digital photos and a few people could take up the dick space intended to support actual web site customers.

There are online file storage companies available on the internet which are better suited to these needs.

Thanks,
Trey Gardner

Marketing representative (trey@greengeeks.com, ).
Kathleen (kathys1980@g...)
Time Hosted: 1 to 2 years
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I host my small jewelry shop through GreenGeeks. When I first started, I had no clue what I was doing and receiving help from my host was imperative to my decision to sign up. The sales team was very helpful in getting me the information that I needed to sign up and then the technical team was very helpful making sure I received everything I needed to get going. Installation of the shopping cart was a breeze. The secure certificate got a little bit tricky, but they got that taken care of for me pretty quickly. This host is great because they actually care about their customers, you can see this by the responses from Trey himself. They're also green, which is very important to me! Sign up with these guys! You won't regret it.
tem (temshows@l...)
Time Hosted: under 1 month.
Global rating
A message for Trey Gardner the owner.

This is not a review but we are planning for a month now to sign up with Green Geeks because we love the features that they offer in the reseller packages. I'm leaving another hosting company because of their servers crashing or having errors almost daily and takes my sites offline just about every 30 minutes. I am so disappointed with some hosting companies that I had to write here and see if I can finally get good service.

I have many joomla sites and I need them to stay online all the time. I'm reading many possibly organized positive reviews and numerous bad reviews. What I need to know is, can Green Geeks provide me with top notch hosting services. I'm a web site designer and provide hosting services and I need to keep my existing and future clients happy and thats why i'm writing directly to one boss from another. I know that every host have downtime but I don't need any hassles with customer service people or a service that already [read more...]
This is Trey Gardner CEO of Green Geeks responding to these questions here.

I am grateful that I may be able to respond in public to these questions via this web site and I have written Tem (the person who posted the questions) back from my personal email which I am happy to do so and to get on a call with anyone who would like to do so. The reality however is that I hire people who are incredibly bright and whom are as capable if not more capable than myself on explaining technical issues and fielding these types of questions.

Our offices are available by live chat and email 24x7x365 and are available by phone M-F 9am EST - Midnight EST and Sat-Sun 9am EST - 8pm EST and anyone with questions such as these I encourage to call in & speak with one of our N. American support reps, they are friendly and highly competent.

Regarding Joomla web sites. We love Joomla as a program for people to build their web sites and online communities however not all Joomla web sites can be [...]

Marketing representative (trey@greengeeks.com, ).
anom (basksko@y...)
Time Hosted: under 1 month.
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I have been robbed. Their website STATES: https://www.greengeeks.com/web-hosting/green-web-hosting.php "Monthly Price $4.95/month Includes Free Domain & Setup" I have since been charge $148 for the full three years! A guy called and rushed through his script and never once confirmed the price. Now my rent check will bounce, my kids will go hungry and my lights turned off. Homeless = no internet = no income = no website = no life. They have refused my phone calls, my emails and hung up on me numerous times. Warn people away from them. They are horrendous.
This is Trey Gardner CEO of Green Geeks responding to this review.

We have no clients with the email address basksko@yahoo.com.

Please reread this review and note we have a 30 day money back guarantee which we honor so if there were a financial crisis this "customer" could get their money back, AND 8 probably wont cover the kids, lights, rent/mortgage etc that this reviewer is alledging that we caused injury to. If this is an actual client please call our offices during normal daytime operations and ask for me & reference this review and I will personally assist you. Otherwise for those of you reading this, Please reread & decide for yourself if this seems like a legitimate review.

Thank you for your consideration and good luck with your web site projects.
Trey Gardner

Marketing representative (trey@greengeeks.com, ).
Natasha (tashie923@l...)
Time Hosted: 1 to 2 years
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I signed up and the rep said that I would get my account details in 10 to 15 minutes, I didn't get the login information in that time so I called their support people. I was surprised that I got someone within only a few seconds, and this was on a Sunday!!! The agent told me check my spam folder, which I did and it was not there. They resent the login information and I got it within a few seconds at the time. The rep didn't want to let me go until I was sure I had the information I needed. Now that's what I call customer service! It's refreshing! Very homely feeling too! Price isn't bad at all and obviously the service that I get for the price is worth every cent! Go with these guys!
benny Kusman (bennykusman@b...)
Time Hosted: 1 to 3 months
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Just because i want to do something for environment, i started to sign up for greengeeks. The feature is good,unlimited space and bandwidth, but the customer service is just lack of knowledge and seems not to understand about hosting. Only level 3 support is the good cust service but it's not easy to contact them. Multiple times i alerted their team that the server load is more than 2 or 3, but they seems to say there is nothing wrong and yet my clients web started to slow down.

Overall, choose other hosting companies that provide knowledgeable cust service.
This is Trey Gardner CEO of Green Geeks.

I have been going over the 30 separate trouble tickets that Benny submitted to our staff within the 2 1/2 month period he was a customer of ours. I have found no instance of any type that our staff did not fully and accurately answer Benny's multiple questions which included whether the pictures on our web site were our servers or pictures provided by our co-location facility SingleHop. In fact those pictures are of some of the servers in the Singlehop facility (incase you like Benny were curious about that aspect of our business).

I have gone over the tickets from Benny to our admins that the server loads were high and I have checked our records during those times on the server Benny was on RS9 and I have found no instances nor have our admins of the delays he referred to. In addition checking the trouble tickets during the times he referenced and cross referencing them with anyone complaining about RS9 at that time we could find no [...]

Marketing representative (trey@greengeeks.com, ).
Christophe Bandini (christophebandini@t...)
Time Hosted: 1 to 3 months
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I've moved to GreenGeeks.com for two reasons: I wanted my website to do a little something for environment, may it be only symbolic. I mainly come to GreenGeeks because of very disappointing experiences in the past with my former webhosting companies. Experiences which had not prepared me for such an excellent customer service like the one GreenGeeks.com can be proud of.
If my websites happen to be offline on rare occasions, it is never for more than 10 minutes and EACH time I contact support I have a reply in the minute.
Like we use to read it on dvds ... "Two thumbs up !!" \o/
Kevin Roh (rlvhosting@h...)
Time Hosted: under 1 month.
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Currently, I've been with GreenGeeks for about a month now, more or less.
Right now, I have no problems with downtimes, lag, or anything like that.

If I had to compare HostGator with GreenGeeks, I would pick GreenGeeks all the way, even though HostGator does provide good service, it just seems to be overpriced.
GreenGeeks provides unlimited space and bandwidth, but only limits you on how many accounts you can create. This feature I just love!

The price for the reseller is just amazing, well, just because it doesn't limit you on how much space and bandwidth you can use.
Their customer support isn't the best, but it still helps you out!

I have not experienced any downtimes ever since I've been with them!
Steven Guadalupe (steven@n...)
Time Hosted: 1 to 3 months
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I'm a web hosting reseller with GreenGeeks. Since signing up I've been extremely happy with the reliability, performance and customer service that I get for my money. Support is available 24/7/365 (or 366 in a leap year as they say). I would recommend green geeks to everyone.
Francis Zimmerman (fzimmerman01@h...)
Time Hosted: 6 mo. to 1 year
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I'm a web hosting reseller with GreenGeeks and applaud Trey and his gang for the hard work they do to keep me in business. Since signing up with GreenGeeks I've been most pleased with the reliability, performance and customer service that I get for my money. My customers almost never bother me for issues related to sites going down or slow. What I love most is the fact that there is ALWAYS someone available to help me with any of the issues I have been faced with. It's good to see a 24/7 operation that actually is 24/7. I'm also glad I chose them for their green commitment. The others don't come half as close to what these guys to in terms of working with other green entities. These guys are the real deal and you would be stupid to not work with them! Kudos!
Colin Hrecus (colinhercus@g...)
Time Hosted: under 1 month.
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Watch out for these guys. Don't be fooled by their responses to complaints on this review site. also watch out for review sites that earn their money promoting a few "top" web sites.
Despite Greengeeks creamy response to my previous complaint they did nothing too help me. They took 2hrs to give Control Panel access back and insisted I debug Tikiwiki, an open source CMS/WIKI. They gave no help in this and couldn't even give the URL that caused the issue. They insisted I fix and only way I had was to disable Tikiwiki. After doing this it took 6hrs of emails and complaints to get access restored to my static web pages. The site is now up wihout Tikiwiki, just afew static pages, and I am looking for a new hosting service. They did help by providing a backup of the site for me.
Note that this "Suspension" happened exactly 30days after the site went live, a coincidence? Or does it have something to do with 30 day refund guarantee?
There was no warning, no help to resolve the problem, [read more...]
This is Trey Gardner CEO of Green Geeks responding to Colin's 2nd complaint which Joe in our quality assurance department responded to earlier.

I apologize that his 2nd complaint went unnoticed and therefore unresponded to for a few weeks but I had been traveling the week when Colin first posted his complaint and he posted the 2nd complaint the first day, after Joe made his response here.

First off I take every criticism seriously and my responses here are in no way to try to assuage those complaints' gravity. Obviously complaints about us are going to be one sided and we feel it is appropriate that our version of what transpired be heard so that anyone reading these complaints & responses can make an informed verdict.

This client used an open source product that caused an issue with our server. The open source product is not known for causing issues and therefore we determined that the product was installed improperly, the script caused a problem to the server which per our [...]

Marketing representative (trey@greengeeks.com, ).
Phil Schwarz (pschwarz007@h...)
Time Hosted: 6 mo. to 1 year
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I write eBooks for a living and needed a place that could delivery security and a stable hosting environment for people to purchase my books from. After learning about them through several of the top 10 sites and reading so many great things about them, I decided to give them a try. I was moving from another provider and have no clue how to transfer over, so I took advantage of the free migration service that they offer. They notified me when they started and when they finished, my site was on GreenGeeks before I knew it. Excellent communication. Since being on their servers, I have noticed a speed improvement and definitely a reliability improvement. These guys are good and them being green is just icing on the cake!
Colin Hercus (colinhercus@g...)
Time Hosted: 1 to 3 months
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Hi, WE recently move dto Greengeeks after reading good reviews here and having had a lot of downtime with previous service.
However this morning Greengeeks just took our web site offline with no warning and want us to pay for dedicated server. We have a simple web site using TikiWiki and a few users, maybe 200 visitors/week but Greengeeks claim we used more than 80% CPU all attributed to tiki-index.php.
This may be true, as tiki-index does keyword site search but it usually only takes a few seconds at most to search the site.
I think they should give us some warning and a chance to look to correct the site.

If you are using open source software and you don't know how much CPU time it will use be careful, your business web site could just disappear without any warning leaving you in a bad situation with your customers.

This isn't acceptable behaviour for a company that wants to retain customers.

Colin
This is Joe in the Quality Assurance department following up here as Trey Gardner, who normally replies here, is traveling today.

I have looked into this incident and it did appear that the way that the TikiWiki script was working on this account improperly. I am further looking into this TikiWiki installation as we do fully support the TikiWiki script on our servers. This client's account is back online and we continue to monitor the account.

Thank You,
Joe

Marketing representative (trey@greengeeks.com, ).
Irene King (vegasrenie@e...)
Time Hosted: 1 to 3 months
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Reviewing a company when you're upset is probably the wrong thing to do, but since this isn't the first time that I've had issues, I feel totally justified.

As I sit here at four o'clock in the morning, I'm waiting to hear from customer support to find out why my account with my three little sites has been suspended. My account was paid over a month ago. Two of the sites are in framework stage - one has ten (count 'em) very patient subscribers and the other has none. My primary site is just building up subscriber traffic again because I moved to a new emailing company, and I haven't let everyone know that I'm back online and am ready to receive traffic.

So my account was suspended because of too much server activity. WTF???

This isn't the first time that this happened. I lost my site on several occasions before, all due, I was told, to other customers' problems which brought the servers down. Now, apparently, I'm one of those bad customers with my piddling little [read more...]
This is Trey Gardner, CEO of Green Geeks responding to Irene's complaint.

First let me say that it is always regrettable when we have to suspend a client's account because it is obviously upsetting to our clients. It is however necessary for us to suspend accounts when they are causing issues on a server so that the other customers on those servers are not compromised by another customers high level of usage.

Second is that we are still currently hosting Irene's web sites (at the time of this posting 3:15pm PST) and that the sites are live and we hope to be able to help Irene and support her web site projects. We do understand Irene's frustration however as we look at why this happened we may better understand how to avoid this in the future.

Irene had her web hosting account temporarily suspended because her sites caused an elevated spike in server load. Irene's sites had an 8% CPU load on the server for over 60 seconds which alerted our server administrators and forced us [...]

Marketing representative (trey@greengeeks.com, ).
Tara Walsh (twalsh@g...)
Time Hosted: 1 to 2 years
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My decision to host with GreenGeeks was an excellent one. Since day one I have been receiving the service I am paying so low for! The customer service is excellent, the technical support is awesome and the service it self performs the way it is supposed to. I have seen some minor glitches, but they are quickly corrected, nothing that I am concerned about. I recommend these geeks to anyone looking for reliable and friendly hosting!
Roger Willis - RW Media (roger@r...)
Time Hosted: 1 to 3 months
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I signed up for the sprout plan and the plan has been great so far. I have 6 sites that I have added this month with no problems. I can easily install a variety of applications. I've installed Joomla and Wordpress several times no problem.
I have had some problems trying to get Magento working on the server. An auto-install of Magento would be awesome and would save a lot of time!

Customer Service
The Green Geek customer service has replied to me every time w/i 20 minutes. I was quite pleased with the response time of support.
Everyonce and a while I will go through Live Support and they usually get my answer my question; when they cannot they just refer me to support@greengeeks.com.

So overall, things are great. The next thing I am going to try and do is setup shared SSL. We'll see how that goes, considering some of the other comments below.
Andrew (dre1984@h...)
Time Hosted: 1 to 2 years
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I have just renewed my subscription with GreenGeeks and thought a 1 year period with them was sufficient for a review. Since signing up with them, I have had nothing but excellent service and actually am very impressed with the quality of service they they provide. It's something that I didn't have at my previous hosting provider (and the reason why I switched). They helped me move my site over, which was painless. Anytime I made the attempt to get in touch with their support, I have always been able to get someone that knew what they were talking about, which is also great! I had an issue with my domain transfer, but they quickly resolved that once it was brought to their attention. In the end, good service, good people, good price. I say go for it, you won't regret it.
Nick (no@s...)
Time Hosted: under 1 month.
Global rating
I am not a customer just yet, but I will be signing up with GreenGeeks. I am very impressed with the way that Trey Gardner, the CEO addresses complaints about his company. It gives me full confidence that if something does happen, they actually care to look into and resolve any issues that may be outstanding and that's something I have not seen in a lot of the other companies. It almost seems like there is no one even behind those companies.

I'm pretty hopeful that Trey won't be responding to my complaint, but I know if I do have one he'll at least answer my concerns. GreenGeeks is a winner in my book!
Ronnie J (therondonj@l...)
Time Hosted: 1 to 3 months
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Signed up with them a few months ago and have been getting the service that I have paid for. There have been minor hiccups, mostly my fault but they were there each step of the way to help me through my stupidity. It's good to know that there are smart people on the other end. I also love that they are green, it makes hosting with them even that much better. Lots of features and affordable. Great host!
Dave Dawes (dave@n...)
Time Hosted: 1 to 3 months
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I canceled because of out-of-hours technical support which is mission-critical to me. I needed to sort out a number of problems at the weekend and the support was just not responsive enough.

Previous hosting companies have provided impressive 24/7 customer support via live chat (so you are not waiting hours between emails) but they are not Drupal specialists which is what I needed for this site. The 24/7 support via live chat is only at a very basic level which is mainly regurgitating FAQ links and then asking you to email technical support with anything above that.

A real shame as they seemed a really good ecological web hosting company.
Dave,

This is Trey Gardner CEO of Green Geeks. We are sorry to have lost your business and sorry to hear that you feel that our support was inadequate.

I was appraised of Dave's cancellation last week and I did have our quality assurance manager Joe contact him via his cancellation email. I would like to clarify for all of the readers here about our support hours and methods so that they are clear.

Green Geeks offers 24x7x365 live chat and email support as well as phone support from 9am (EST) - Midnight (EST Monday through Friday and phone support from 9am (EST) - 8pm (EST) Saturday and Sunday. Our support personnel are North American and when you call you will be speaking with a friendly, knowledgeable English speaking support representative.

Now our 24x7x365 chat support personnel are our tier 1 representatives. They are very good at assisting our customers with information on how to do a number of things with their web hosting accounts.

Our tier 2 [...]

Marketing representative (trey@greengeeks.com, ).
Barry Nolan (bnolan12@l...)
Time Hosted: 6 mo. to 1 year
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I'm a web designer and I get a lot of my customers ask me where they should host and I have always referred them to GreenGeeks because of their great customer service and features. It's also affordable for my clients. Since they introduced their reseller web hosting, I have started offering my customers hosting through their program and have to say I'm quite impressed at the flexibility and features that I get. The level of service and support I get from them is impressive to say the least. I haven't had one of my questions go unanswered and that means a lot to me because I was never strong with hosting. I've been with them for almost a year now and I have no regrets when choosing GreenGeeks as my web hosting provider, neither do my clients.
Denny Vollet (denny@d...)
Time Hosted: 1 to 3 months
Global rating
Not sure how has worked with this small company, they may have grate ratings but they have BAD staff with very bad attitudes, I am a reseller with them, I have now been trying to get a restore done of one of my customers.. . the support ticket has been logged 10 hours back, I have phoned them a number of times and they just do not care at all about you or your problems. Spoke to Jonathon he basically told me to bugger off and wait. He will do things when they have time.

Sorry but this is a not how business is done in these hard times.
This is Trey Gardner CEO of Green Geeks,

I wanted to comment on Denny's complaint, I reviewed his ticket to ensure that our technical support department acted appropriately in this manner. Denny's business is in South Africa which is why there was a slight delay in getting back to him, the issue he had in terms of a client backup off the server would need to have a tier 3 admin take care of that. We have admins who are employed around the clock but the after hours admins (Midnight - 8am PST) are employed to take care of the servers and make sure that they are running properly and that the nightly backups are taking place as they should.

As with all our customers and resellers we recommend that they backup their own web site files at every opportunity so that they can have a local backup and to not rely solely on the backups on our servers. We have an FAQ regarding this instructing all our clients to backup to their own [...]

Marketing representative (trey@greengeeks.com, ).
Michael W. (mwintz@y...)
Time Hosted: 6 mo. to 1 year
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The quality of service that I have received over the year that I have been with them has been nothing but excellent. Their uptime is terrific, their customer support is always there and responsive. On odd occasions, I do notice their servers get a bit laggy, but within a few seconds it corrects it self. I am not actually sure if it's their servers or my connection. Overall, great service and if you're looking for a reliable, staight forward web host with no frills, then GreenGeeks is the way to go!
-anonymous- (-no email-)
Time Hosted: under 1 month.
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Destroyer of business! Nothing but problems! Horrible support. Aside from the dns server crash and repeatedly blacklisting my access isp so I can even view my own site, spamblock after spamblock destroying my business!

Wors yet, complain or ask to speak with the owner and they will lable you as "hostile" and shut down your site on the spot without even giving you a chance to move! Worst mistake of my business career. Stay away! The only green these people are into is your money!
This is Trey Gardner, CEO of Green Geeks responding to this -anonymous- ( -no email- ) complaint.

Please forgive me is I take this review with a grain of salt in terms of it's legitimacy, we have many competitors and without the name, domain name or email address or a ticket ID of this person it is impossible for me to verify that they were or are a customer.

First let me say that as an owner of a business I am always interested in legitimate complaints from our clients and our staff understands this and forwards me any issues where someone would like to contact me directly. So rather than just paying lip service to this fact let me say that my direct email address is Trey@GreenGeeks.com and if you have a legitimate complaint about our company I would appreciate it if you would let me know directly about it.

Please do not use that email address to try to get to technical support or for sales or billing questions as we have staff to work with you in any of those areas and [...]

Marketing representative (trey@greengeeks.com, ).
Chad (gyrohell@h...)
Time Hosted: under 1 month.
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So far I have no complaints with Green Geeks hosting. The control panel is full of features and fantastico is jam packed with free software. I have experienced no down time or server slow downs, since opening my account. PHP has a lot of extentions installed, all housed on an reliable Apache OS server. Mail server is reliable and so far have had no downtime in that area either.

My only real beef is the signup process was a pain.

I signed up at 8am, was told I would get a confirmation email and a telephone call to confirm my account. Since my email stated I could call them to confirm, I decided to go ahead and get a jump on it and call them at 9am EST (when they open). So, I called them, confirmed my account and was told it would be 30 minutes to an hour for the site to come online. Got on the live chat help after 2 hours (because my site was still offline) with a customer rep (which my wait time was less than a minute), voiced my problem, and was told my question "had been [read more...]
James Richmond (jrichmond@g...)
Time Hosted: 3 to 6 months
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Hello,

I have been with green geeks for some time. Throughout my time with them I have encountered a few small bumps in the road but the customer support really helped me out. They really do mean 24-7.

I cant think of a better place to host my websites.
Kevin Jones (kevijones1457@g...)
Time Hosted: 6 mo. to 1 year
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Outstanding company, and a very pleasant experience! Setup was fast, features work as advertised, and my site is up and running smoothly. The way web hosting SHOULD be (and often isn't these days).

Support is quick and knowledgeable, and the price is right. Highly recommended!
Charlie Ruth (cruth74@c...)
Time Hosted: 1 to 2 years
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I'm having a very pleasant experience with GreenGeeks. I accidentally deleted all my files and technical support was able to retrieve my files and help me restore, this wasn't part of their service but they did me the favor. I have no complaints with their service. Excellent speed and uptime, my customers haven't complained to me once about that. Great host, very much recommended.
BJ (jjbastianjj@g...)
Time Hosted: under 1 month.
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This is the worst service I have ever feet. They come with excuses if they never have errors. Although their server often makes down often. They write to you as an amateur. They generally have little knowledge of what they sell. Stay away if you do not want the world's worst service, and lots of errors
This is Trey Gardner CEO of Green Geeks responding to this complaint. This complaint was filed by a current customer of our company who paid his monthly invoice for his reseller hosting account on 12-29-09, 7 days after he filed his complaint here which is interesting since by reading his complaint you would have expected him to be hosted elsewhere, perhaps he feels differently regarding our service after we cleared up his issues which seemed to be the reason he posted this complaint.

Looking at this client's tickets I found the latest one which corresponds with the date of this complaint. The issue was regarding backups of his web site files which we have a unique procedure to do (which prevents large loads onto our servers so that the servers run more effectively for all our customers) and the client was informed several times as to how they can backup their information. The client was abusive to our technicians in his emails and yet our technicians were friendly back to him and [...]

Marketing representative (trey@greengeeks.com, ).
Victor Lexington (vicklex@h...)
Time Hosted: 6 mo. to 1 year
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I'm very happy that I found GreenGeeks. They've got some of the best servers and great customer service. A lot of companies advertise 24/7 support, but these guys really do have someone there and helpful too! I had a quick question about private name servers and the live chat agent was able to help me immediately. Sometimes I am passed off to opening a ticket, but even those are answered very quickly. If you're looking for an excellent web host, with great customer service... GreenGeeks is the company for you.
Dale Kig (sales@h...)
Time Hosted: 1 to 3 months
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After 2 months use, GreenGeeks suspended my account because of excesive use (200 hits a day) They refuse to talk with me on the phone and will only talk via email. I try calling support and they refuse to talk. No warning No nothing .. I paid them one year in advance. I would avoid using them !!!!!!
This is Trey Gardner, CEO of Green Geeks.

Dale's account was suspended, refunded and canceled not due to overuse of bandwidth but due to overuse of the processors. As we tell all of our potential clients if they have web sites that are going to have excessive use of the processors that they are not recommended in a shared web hosting environment, this is a standard throughout the industry. In these cases we recommend that they purchase a dedicated server so that they can use as much of the processor loads as they like. We offer dedicated server for $160/mo.

Our bandwidth is unlimited as bandwidth in the last few years has become very inexpensive and we have large bandwidth pipes to the internet and our clients site load fast, they are on the same bandwidth as our GreenGeeks.com site and we have thousands of visitors per day.

Dale's web site should be on a dedicated server which i what we recommended an offered to him, he declined and he is going to go to another shared [...]

Marketing representative (trey@greengeeks.com, ).
Henry Robinson (hrobsinson2054@h...)
Time Hosted: 6 mo. to 1 year
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I started using GreenGeeks a few months ago as I wanted to expand my reseller hosting business. I loved the green aspect and felt that passing that off to my customers would be a good marketing tool. I eventually moved all my customers to GreenGeeks and the site migration service went off without a hitch. The staff moved everything over for me and I simply switched my DNS. I haven't had any outage alerts or any issues with the service. The price, service and friendliness of the staff is nothing short of great.
Steve Voorhees (svoorhees1@g...)
Time Hosted: 3 to 6 months
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When I started with Green Geeks they were good. I had a reseller account with them and while there the server I was on crashed, and there have been issues since then. They have also disabled SpamAssassin and the cPanel backups function, stating the are too resource intensive. Trying to get backups of my clients when moving was a nightmare. There were also numerous connection failures reported by monitoring services, and FTP or cPanel file manager uploads averaged 3-10kbps which is pathetic. When brought to supports attention, the standard reply was that there were no errors reported on the server and everything appeared to be working.

I would recommend avoiding Green Geeks, unless you don't care about performance, spam, or backups.
This is a response by Trey Gardner CEO of Green Geeks.

Steve was a reseller customer of ours and decided to leave. Thank you for allow me to address address his complaint. First, Spam Assassin is a program which can become intensive and which at times we may need to temporarily disable on a server by server basis but which is never permanently disabled and which was not permanently disabled on his server. When we disable Spam Assassin it is usually for no more than several minutes while the admins work on a particular server.

Backups of files in a shared server environment can cause high disk loads especially when a client backs up their files several times to the server, a case in point is that we had a client with a 2 GB site who backed up their site 40+ times, so their 2GB site was actually using ov er 80GB of disk space. The proper way to backup your files so that you have hem is to back them up to your local computer and not to the server which is what we recommend and [...]

Marketing representative (trey@greengeeks.com, ).
Kimberly Hanson (kimstargazer@h...)
Time Hosted: 6 mo. to 1 year
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I've been with Greengeeks for about a year and am impressed with the level of service that I have received. Getting my account started with them was a breeze. When I needed their help, they were there to walk me through the setup of my e-mail accounts. I've not had any service issues so they have been very reliable from every angle. A pleasure to work with. Highly recommended.
Terrance Low (terrance.low@g...)
Time Hosted: 6 mo. to 1 year
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GreenGeeks is a great web hosting company. I have their reseller service and I have to say, since signing up with them, I have yet to experience some downtime. The technical support is very friendly and supportive, they go out of your way to help you. In my experience, I had a customer that had an issue that I had no idea about, they went through the effort of making me understand it so that I can properly relay it to my customer. Now that's a true partnership! They are some what slow to respond to tickets after 12AM to respond to tickets, but their live chat is always available and answer within a few seconds!

I had a difficult time finding a partner to work with for my hosting business. I am glad I came across these guys! They've made doing web hosting very easy. Especially since I don't have to deal with "my web site is down" requests from my customers!
Justin McCowan (mccowanjustin@c...)
Time Hosted: 1 to 3 months
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I have been with Green Geeks for about a year now and I'm very happy with the performance and customer service I have received from them. The price is affordable in comparison to the features and quality of service that you get. What I really like most is the detail they go into when providing you with assistance. I have always been able to get someone at any time of the day or night and best of all, they are all based out of North America! I recently had an e-mail issue, it was fixed within 10 minutes via e-mail support! That's what I call speedy service!
Trent Jones (tjonesn@g...)
Time Hosted: 1 to 2 years
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I run a business that requires my web site to be up, 24/7. All the time. No questions asked. I researched GreenGeeks and felt that they were the ones that took extra care at what they do, a clear indication of that was their price (double the cheap, useless hosters). I'm very glad that I did the research. I have yet to go down and communication with technical support is rapid and useful. I've had great experiences with Karl, Josh, Derek and Chris.

I can rely on these guys to run my business that makes my living. They've held their end of the bargain and I have no complaints after 1 year with them. Highly recommended.
Juri Charleston (juric@l...)
Time Hosted: 3 to 6 months
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GreenGeeks has been an outstanding web hosting company for me so far. I've migrated from another cPanel hosting provider that just had a horrible time keeping their servers up and their support sounded like robots, same excuses! Not with GreenGeeks! I'm always able to get someone on their live chat and their telephone guys answer very quickly. They do escalate the issues from live chat for certain issues, but their support gets back very fast.

I chose GreenGeeks because they had so many great reviews about them and they are green! I recommend them to all my friends and family!
Chris Kaminski (-no email-)
Time Hosted: under 1 month.
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Avoid this company like the flu. I've been in IT for over 30 yrs, writing websites for 12.
Need to move my clients to a new host. Chose Green Geeks. First revies I found we not bad but after I started digging. Lost a week trying to get a simple stat package working.
Support was there to answer the phone or chat but that was it. they could not fix the problem. They cover up by saying it has to be escalated. Question them anad they become down right nasty. Had to rquest cancelation 3 times.
Avoid these people
This is Trey Gardner, CEO of Green Geeks.

I have been in the web hosting business for over 10 years. Unfortunately this reseller has decided to leave our service because of a program called AW Stats. Anyone who has used this program before knows that it is a severely limited web site statistics program that has come with the cPanel control panel for as long as I can remember.

In addition we attempted to keep Chris Kauminiski as a reseller client and we did try several attempts to keep his business when he had requested a refund. Our attempts to keep him as a client stemmed from the fact that we knew he and his clients would be better served if he stayed and used a better stats program. In searching through our tickets and communication with Chris the stats program issue seemed to have been the only complaint by him about our service. Ultimately he decided to go elsewhere and he was refunded.

Let me first say that AW Stats is terrible. It was a terrible program 8 years ago [...]

Marketing representative (trey@greengeeks.com, ).
Joshua (-no email-)
Time Hosted: 1 to 3 months
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This is the worst hosting company I have dealt with since beginning to host sites over 8 years ago. Their price is average, their features are standard features for CPanel hosting, and they are 300% green. The green part is what motivated me to sign up but it was the worst mistake I made.

First I tried to use shared SSL. Didn't work, support advised me that “shared SSL is 1998 technology” and that I should pay $30 for dedicated IP and $15 for SSL. Why should I when shared SSL was advertised as a feature. I had to send Trey and email, and he did get it resolved. The whole process took 2 weeks; unfortunately the shared SSL is self signed, so it gives a warning and causes a red address bar in browsers. I just let it go, even though other hosts have shared SSL that won't cause browser warnings, I thought not a big deal, I'm helping the environment.

Next I tried to point a website to CPanel instead of changing the NS records. I got an email from support saying it was done. When I [read more...]
This is Trey Gardner CEO of Green Geeks responding to this complaint.

I have been in touch with Joshua as a client and involved in some of the areas of his complaint here, specifically the shared SSL so when I saw this complaint, the length and detail of it and the specifics I wanted to make sure that I got in touch with Joshua and tried to resolve as much of this as possible.

I called Joshua this morning from our company phone, I wanted to make sure Joshua knew it was us calling and when someone got on the line, I asked for his name and I was hung up on. His phone should have identified Green Geeks as the caller. I called right back thinking that perhaps the line went dead by mistake and I got no answer. I called back several more times from our company phone and no one ever picked up, this was at the Joshua’s corporate phone number midday on Wednesday October 14th.

So having been hung up on by someone I have tried to help in the past and then no one taking my call from [...]

Marketing representative (trey@greengeeks.com, ).
Valerie Gomes (valgomes@m...)
Time Hosted: under 1 month.
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I recently subscribed to the GreenGeeks reseller web hosting service after learning about their recent green efforts. I thought it was very cool and decided that my customers would also enjoy the fact that their web sites are hosted "green". My issue was moving half a dozen web sites from Hostgator, since I've never moved from a provider to provider before. I contacted their sales and they claimed to have a free cPanel to cPanel migration service, which I thought was cool. After a few hours of sign up, my accounts were moved from Hostgator to GreenGeeks! It was the easiest thing ever!

Josh and Karl did a wonderful job walking me through the process and keeping me in the loop during the entire migration, kudo's to them!

Thank you GreenGeeks for what you're doing for the environment and for helping me make the move to a greener web host!
Vincent D. (soul_sentry05@y...)
Time Hosted: under 1 month.
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I purchased reseller account at Green Geeks and had a couple of problems during my first few weeks.


First, a DNS problem, I needed to contact level 2 support via email because the tech representative who attended on me via live chat isn’t knowledgeable enough to solve the problem. Actually he can’t figure out the problem and keeps on insisting that everything was okay. I was very frustrated. Next, all my sites were down and I can’t load my cPanel or connect through FTP. I Contacted tech support via email and the first reply I got was, again, “Everything’s okay”. I needed to send another email and explain the problem extensively. (fortunately, I’m a web developer and so I know how web hosting stuff works. If not for my background, the problem may have continued for several days). The tech support guys don’t seem to investigate on issues thoroughly, they may have just done a couple of tests and immediately conclude that “everything’s okay”.


I’d rate Green Geeks 1 out of 10 for [read more...]
This is Trey Gardner CEO of Green Geeks.

We do not have a Vincent D listed in our system nor do we have a client with the email address soul_sentry05@yahoo.com listed in our system. I also checked the IP location of where this complaint originated:
Hosting Tools » IP Location Finder »
IP :61.28.177.9
Country: PHILIPPINES , Region: MANILA , City: MANILA
and we do not have any resellers from Manila or the Philippines with the name Vincent D

As far as resellers and FTP, we have an extensive knowledge base available to all customers including how to FTP:
http://www.greengeeks.com/kb/idx.php/19/051/article/Where-can-I-find-FTP-Software.html
and
http://www.greengeeks.com/kb/idx.php/19/050/article/Where-do-I-upload-my-files.html

And we have a reseller Knowledge base section especially for resellers:
http://www.greengeeks.com/kb/idx.php/6/0/Reseller-Hosting.html

Now looking at the issue which Vincent describes may have been due to a blocked IP address which is why in [...]

Marketing representative (trey@greengeeks.com, ).
Sofia Calderon (sofia_idiel@y...)
Time Hosted: 1 to 3 months
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I was VERY happy with this hosting service... for the first month. I have a reseller account, and one of my clients started having problems to recieve her company´s emails. Her crew only uses webmail, WHICH I SPECIFICALLY ASKED ABOUT in the pre sales questions.

We were adviced to use roundcube. BUT we could NEVER get it to save the configurations, as well as other minor problems. The support crew, while polite and prompt, were not able to solve it, and adviced us to change to squirrell. We did. We started having problems with html configurations almost inmediately (emails would get to the consumer in html code, with tags, almost unreadeable)

Yes, they DO answer within half an hour. (forget the "online" chat. they will always send you the email system if is anything more complicated than 2+2) but all we got was "this has been scalated to level 2" then to level 3. At which point we were adviced to use OUTLOOK.

Here are a few lines from their "support" email:

> It's an [read more...]
Unfortunately this reseller was unable to use the webmail systems we provide to their satisfaction. Through our cPanel we provide Horde, Squirel and Round Cube webmail. Each of these webmail systems are provided through 3rd parties and are available free in our email systems. Our servers are configured exactly as the specifications are required for the webmail to work.

Unfortunately the internal structure and functionality of webmail is not as sophisticated as you see in other email clients. I personally use Squirel mail while on the road but I make sure to backup to my outlook account when I am back at the office.

We worked with Sophia to try to allow her client to do what they had intended to do with the webmail system however as also advised her that the best way for her to move forward was to use a different mail client to do the specific things she wanted to do which webmail is not best suited for.

Sofia's account is closed and refunded per her request.

Thank [...]

Marketing representative (trey@greengeeks.com, ).
Ryan (ryan.arnfinson@g...)
Time Hosted: under 1 month.
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Hi, I truly appreciate the GreenGeeks.com In just the week or so I have been with them, their service is truly excellent. They have went well above and beyond my expectations to help me migrate my site over and double check all my details were in order. They were just asked by the US government to lead the way for renewable and sustainable internet business examples for us all. Trey, the CEO emailed me this morning to let us know. Congratulations by the way! GreenGeeks are very much the real deal. hey I am with five other hosts and one may have came close but none overall offer the value and service you find here, they have offered to move the rest of my sites over too, so I will take them up on that. Honestly folks, do your research and then come on back to GreenGeeks, they as good as they get. 2 BIG THUMBS UP! Ryan Arnfinson (CEO) www.rhythmdigital.com
Mr.Hales (ia.nyarlathotep@g...)
Time Hosted: under 1 month.
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I have been with GreenGeeks only a short time, as I've indicated, but in that short time I must say I have been very impressed.

I was forced to move from my former hosting service (FutureQuest) due to memory constraints. I am using the Drupal CMS to build my site and have made liberal use of a large number of very helpful modules. In fact, I had created so many new content types and used so many contributed modules that the memory limits at FQ prevented me from being able to administer key areas of my site!

The move from my former host was handled very well and done in a timely manner even with my interference (I'm very hands on).

Because I don't care much for CPanel I cannot give it a great rating. However, the ability to utilize ftp and ssh more than makes up for any type of control panel. It allows one to administer like an administrator.

Firstly, the price is just great. As a stereotypical starving artist, my budget is very tight and GreenGeeks hosting fits it [read more...]
LittleRhody (mrt@e...)
Time Hosted: under 1 month.
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Beware of GreenGeeks.com! Here is my complaint against GreenGeeks.com

Compaints about GreenGeeks.com web hosting service. A warning: About GreenGeeks.com Hosting Service.
Don't make the mistake I made. This complaint against GreenGeeks.com is 100% accurate and truthful.

I placed my order with GreenGeeks.com yesterday and used the discount code Boonex10 at checkout like they said to do for a $10 discount. GreenGeeks.com said if you pay with PayPal they will refund the $10 discount after the account is charged. The refund never came and I sent and email to GreenGeeks.com billing dept. and received no response.

I have been a customer of Geekhosting.com "no relation to GreenGeeks.com" for 12 years now and their tech support is the best & real 24/7 support. I was looking on Boonex.com for a host because I am not having luck installing Dolphin on my current host. I figured that I would try one of the Boonex affiliates since they claim to be able to host Dolphin without problems. [read more...]
This is Trey Gardner CEO of Green Geeks.

I apologize for the delay in posting our reply to this complaint, I needed to take a couple of days to separate myself from the some of the emotional aspects I felt toward this former customer, their motivation regarding this complaint and the manner in which they have dealt with all of us at Green Geeks. I also apologize that my rebuttal to this complaint is a bit lengthy, I do think you will find postings from JR, the author of this complaint, toward the bottom, an interesting read.

In life you meet all types of people. Sometimes people you meet will make you marvel at the spectrum of personalities, attitudes and humanity that exist in our population.

I will explain a bit about our interaction with JR, however JR’s own postings to our ticket system, many of which you can find below, really are the reasons why I had to divest myself of this incident for a few days instead posting a reactionary reply and I think that his own words [...]

Marketing representative (trey@greengeeks.com, ).
Nick Kent (nick.kent@g...)
Time Hosted: 1 to 3 months
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I moved from HostGator because I wanted to offer green hosting to my customers. I was surprised at how quickly GreenGeeks moved all my customer's cpanel accounts from Hostgator. It would've been a nightmare if I had to do it on my own. Since then, the servers are faster, the support is better, and the price/quality of the service is 100x better.

If you're looking for a great reseller hosting provider, GreenGeeks is the one! It's almost no work to make the switch!
Daniel (dannysoz@g...)
Time Hosted: 3 to 6 months
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I signed up with GreenGeeks this year and have to say that they have an outstanding service. Them being environmentally friendly is also a plus! Great host, great service, friendly United States support!
Daryl Summers (dsummers@l...)
Time Hosted: 6 mo. to 1 year
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I'm very glad I found GreenGeeks. I switched over from a competing cPanel host and GreenGeeks moved everything over for me, for free! Since starting with them, I have received nothing but the best quality in support and service. I love the fact that they are green and helping the environment also! This is a top notch host, make sure you seriously consider GreenGeeks when deciding to go with a host. You've got my vote!
Krystal Phillips (krissyphillips@h...)
Time Hosted: 1 to 2 years
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After having a horrible experience with another hosting company who I won't mention, I started looking for another host, I was actually amazed and shocked to see that hosting companies too are going green! I gave them a call, I called their tech line to see if they were really there and they answered within seconds, literally. This was at about 2AM. I decided to give them a go and since then I have had nothing but the best service ever. Their support is very friendly and supportive of helping customers grow. GreenGeeks is the best web hosting company that I have ever used and I totally recommend this green web hosting company! Go GREEN!
Brandon Gallagher (bgallagher@g...)
Time Hosted: 6 mo. to 1 year
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I run my business web site with GreenGeeks and I was affected by the outage as well a week ago (probably same server) but I have to say that they handled the situation to my satisfaction. I moved over from a host that recently had an issue that was similar to what happened at GreenGeeks, but they lost all our files and had absolutely NO communication. GreenGeeks kept me up to date on the outage, they answered my tickets, live chat and had a status on their phone system. The best thing was that they were able to restore all of our files after such a disaster and that in my books bodes well.

I suffered 60 hours of downtime, I didn't lose a year's worth of e-mails and I was back to business as soon as they got us back up. They also offered a resolution and gave us a credit. There is nothing much else you can ask for.

Thank you GreenGeeks and keep up the good work!
Kyle (Kyle@d...)
Time Hosted: under 1 month.
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After 3 weeks hosting my web site at Green Geeks, the hosting server had a crash. My site was down for nearly 60 hours. During this time, no support was available over the phone and only a few emails went out to customers about the problem. Each email was overly optimistic and promised to have all sites back up very shortly. This obviously did not happen. When I finally got someone on the phone he was juggling the conversation on speaker phone while pounding away on his keyboard responding to other customers' emails, etc. After the server was back up Green Geeks offered 3 free months to all customers, but customers had to send an email request to receive this offer rather than having it automatically applied.

Less than one week after this outage, a server reboot caused my website to be down again. The reboot was at 2AM and my site was still down at 10AM. During and after this outage phone calls were not answered, voicemails and emails were not returned, and no explanation [read more...]
This is Trey Gardner owner of Green Geeks.

I would like to say that Kyle's account did suffer downtime as he stated, we saw a server error that had never happened before but we were able to fully restore all clients accounts on that server from our nightly backups once we had the issue sorted out.

During the entire event we had multiple communication avenues communicating with customers via phones (which were busy and fairly difficult to get through) as well as chats (which was our best means of immediate communication) and emails (which sent 8 total updates to the customers during the outage). I Personally manned the chats and calls along with all of our support personnel and I personally was on chat with Kyle several times during the outage communicating with him about what was happening.

In addition during and after the outage I made 2 phone calls to Kyle as I did with several other customers who had asked for or in Kyle's case demanded a personal follow up call from [...]

Marketing representative (trey@greengeeks.com, ).
Craig Garison (craig.garison@g...)
Time Hosted: 6 mo. to 1 year
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I am very happy I have found GreenGeeks. I have been with several hosting companies the last few years and none of them compare to the service that GreenGeeks offers. Their technical support is very knowledgeable and very straight forward, they do not beat around the bush! They get what is required done and if they don't, they explain why and then get it done. I also love the fact that they are very green, more so than the rest of the "green" hosting providers out there.

If you're looking for a quality web hosting provider and want to help the environment (which you should), then GreenGeeks is the hosting company for you.
M Storm, babyshoppingsites.com (contact@b...)
Time Hosted: 6 mo. to 1 year
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As a mom I want to make sure that I am doing what I can to help keep this earth in excellent condition for my kids' futures. So when I decided to move BabyShoppingSites.com to a new company, I immediately was drawn to Green Geeks. It has been such a delight to realize that they are super friendly, have excellent customer service, and bend over backwards to not only make sure my transition was seamless (I had ZERO downtime), but that any questions I have are always answered quickly, efficiently, and friendly. All that and I get to help save the planet too? I'll take it!
Jimmy Federickson (jamesf@h...)
Time Hosted: 3 to 6 months
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I never knew that green web hosting even existed until I got fed up with my last host and started looking for a new host! I'm very glad that I found GreenGeeks. Since the moment I gave them a call to ask them about their service about 6 months ago I have been getting amazing service. I also love the fact that they are 300% green and not just 100%. If you're looking for a fast, reliable web hosting company, you need to go with these guys! Highly recommended!
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