Geek Ghost review6 user reviews, 2 support responses, 0 testimonials, 0 products, 0 promotions, 5 social accounts, Alexa #2945982, listed 2013 (#17922)
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Being new to this I tried several hosts which I will not name publicly. Some small, some large. What I found was that the larger hosts were just awful when it came to customer service and the small hosts lacked the dependability I required. GeekGhost has been the perfect blend and that makes me happy!
We are always happy to help and go well above and beyond typical hosting support. But at the very least we need the client to heed our advice. This is why a support request was opened in the first place, presumably. To open a ticket only to continue to argue, rudely I might add, with our techs is counter productive.
Best of luck with your future host. Hopefully when they advise the same we did that advice is taken this time as I'm certain it isn't the first time it has been conveyed to you based on the number of Web hosts you've had over the last few months.
Customer service representative (admin@g..., ).
About Geek GhostGeekGhost LLC stands out from our competition with our prices, service and features. While most hosts offer a 99.9% guarantee, we extend that across ALL services including Email, mySql and HTTP. We back up all servers nightly. A site restore is a support request away. With GeekGhost, you never have to worry about another shared site on our servers affecting your site as every account is run in its own Limited Virtual Environment assuring that one account will not use up all system resources and take down an entire server.
And whether you're a Wordpress person, prefer building your own site or want us to build it for you, we have everything you need! Try us out! We'll even help you move over. If you decide we're not for you you can always take advantage of our 30 day money back guarantee with no hard feelings.
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Geeks doing Web Hosting RIGHT. Likes:Tech, Science, Puppies, Robots, & Staying up all night. #GeekGhost
Account started from April, 2012, having already 509 tweets with 524 followers and 626 friends. See recent tweets:
About: GeekGhost.net! We are a team of Super Geeks changing the face of Web hosting. Affordable, Dependable, Friendly and Forward Thinking.
GeekGhost account is having 606 likes, talking about them 0 peoples.. See recent facebook statuses:
About: We're not the oldest hosting company. We're not the biggest hosting company. However, once you host with us and experience the GeekGhost difference you'll find out what many have already...we're certainly one of the best. When we say we offer 24/7/365 support with a 30 minute initial support SLA...we mean it. We plan ahead and bring on new staff as we grow in order to never sacrifice our level of service and we're constantly launching new servers so we don't overload them. So who is GeekGhost and where did we come from? We're a group of like minded geeks that have worked in multiple facets of this industry. In particular Web hosting, data center technicians, programming and design. Through our individual employment and freelancing we've worked together for years. Then one day we decided to combine our experience and bring you GeekGhost. Through our contacts and experience in the industry we've developed powerful [...]
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|(1 = 16.67%)|
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Sorry you had a bad experience. I do see where your tickets were replied to in under 5 minutes which is what we advertise on our site as well as any marketing we do...fast support. We never state on our Home Page that you get live chat support with any plan but especially not with the $15 per year plan.
For the base $15 per year plan, we do not offer live chat support as it is simply not sustainable. Support is provided via ticket system with an 8 minute average response time. Our resellers, dedicated, semi-dedicated and business grade clients do have the option of using live chat support because the premium they pay justifies the ability to provide those clients with Live Chat support.
I will say the language you chose to [...]
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