fpweb.net review10 user reviews, 0 support responses, 0 testimonials, 12 products, 0 promotions, 5 social accounts, Alexa #376082, listed 2008 (#7065)
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Their support staff has no idea what "Service" is. Our hosted Exchange server has been unstable ever since we signed up for the hosted service. I have asked for callbacks whenever there was an issue and I never received one. Not one. I have seen other posts state that FPWeb's support staff treats you like you are bugging them when you call. I couldn't agree more. That's pretty bad when multiple customers of FPweb are saying that they have experience the same pain.
If I were looking for a hosted solution, I would look somewhere else.
Welcome to the new and improved way we deliver support to our clients, the very folks who make our business tick. From this point forward, all support calls are directly routed to one of our in-house engineers during business hours. That means more problem solving and less frustration.
I’d like to send a thanks out there to those of you who sent in your concerns, making us aware of what we could do better. We’re sure this support turnaround will help us gain some ground in our quest to be a breath of fresh air in a time when customer service seems to be suffering.
About fpweb.netFpweb.net provides managed hosting services for SharePoint, Exchange, CRM, Project, PerformancePoint, Office Communications Server and SQL to customers around the world. Fpweb.net offers shared, semi-dedicated and dedicated server environments to cater to the client’s need for speed, security and control, while cutting IT costs 60%. All hosted services are housed in SAS 70 Type II data centers with PCI, SOX and HIPPA compliance to ensure the highest level of data security. Additionally, each solution is backed 24/7 by expert, U.S.-based service and support. With Fpweb.net’s rapid server deployment, clients can access the infrastructure they need today, without a significant up-front investment. As a Microsoft Gold Certified Partner, they serve over 5,000 enterprise customers including Intel, Boeing and the NY Yankees.
Editor's Note: Fpweb.net was previously known as FrontPages Web Hosting Network.
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With Fpweb.net as the managed hosting provider and license holder and Roundedcube as the certified Kentico solutions partner, customers get the ease of a software as a service subscription with IT and Infrastructure support and an award winning implementation partner. Roundedcube is known for user experience design, content management solutions implementation and complex systems integration. They chose Kentico as a platform for their clients’ websites for its incredible value and out of the box features, but the new subscription model offers an even more cost effective way to offer the ... [search all fpweb.net news]
Managed IT services & cloud provider. 24/7 Absolute Support® on-premises or any cloud. Simplify your infrastructure. Unburden your team. Protect your brand.
Account started from December, 2008, having already 9676 tweets with 2265 followers and 2691 friends. See recent tweets:
About: Fpweb.net is a managed services and cloud provider, offering expert, USA-based, 24/7 Absolute Support® on-premises, or in any cloud, that removes any IT burden.
Fpweb.net account is having 394 likes, talking about them 2 peoples.. See recent facebook statuses:
About: Fpweb.net is a managed services and cloud provider that will remove any IT burden and bring more value to your investment so you can continue focusing on innovation. Fpweb.net's specialists deploy, maintain and support your environment, whether it's located on-premises, in the private cloud, public cloud or connected with a hybrid scenario. Each solution gives you complete access to your servers, full feature functionality, and unlimited customization for third-party applications with total control over the infrastructure. Our Absolute Support® is always there when you need it with an average six minute response time. For more information, please visit http://www.fpweb.net.
Fpweb.net account is having 86 followers and 324 plus one count. See recent Google+ Posts:
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When I call in, they are friendly, responsive, and honest about what is going on. Not even once during my relationship with Fpweb.net, has anyone been abrupt or rude. Your support staff has earned an “A” from me!
I finally found out that their servers crashed and their backup system had failed ( backups corrupted ). The idea of disaster recovery includes testing their system: which they obviously failed to do. They did offer me 6 months free after the crash, but they already proved they were unable to guard my data at that point. They also told me that they could restore my site if "I" had backed it up using FrontPage.
Not the kind of service you can depend on.
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