Fatcow review59 user reviews, 2 support responses, 1 testimonial, 10 products, 0 promotions, 4 social accounts, 186429 domains, 170673 hosted, Alexa #25617, listed 2005 (#744)
Most Recent Customer Reviews
What an experience from hell with their chat agent, Harshith N. I was so disgusted I talked to his supervisor here was her reply-
My name is Chethan Shenava and I am one of the chat supervisors at FatCow. I agree with you. We do not operate this way and surely we do not want this to happen with any of our customers.
There is not enough room here to go through things, but this agent should be fired!!
Also like many others, had credit card charged, even though I wrote and expressely forbid them to do so. It took a fraud complaint to my CC company to get refund.
This is the first time I see that fatcow may have some negative ratings.
I am presently victimized with some downtime of my page, email, and fatcow altogether; so I looked up fatcow's rating with regard to such.
Well, now I hope it is but a sporadic case (maintenance maybe?) ....
(1) when you purchased any domain with them and use your credit card to pay. Fatcow releases your information ( fullname and address and teletphone no ) / sell it to other search website. They do this so that they can sell you the "protection plan" .
This is a very bad business model. You have to pay them so that they wont sell your information. TERRIBLE!
In the privacy section, they said they do not sell your information but if you dont belive this, try to purchase a domain using your credit card, then in google, search your name you will get the list of all the domain you own including your personal information. THey did not do this 2 years ago.
(2) I had my creditcard information with them. When my account [read more...]
About FatcowWhat's with the FatCow Thing?
Why FatCow? We get this question a lot! Well, why call a computer an apple? FatCow was designed from the start to be a different alternative in Web hosting. We took a look around and saw lots of techno babble, confusing pricing schemes and not much in the way of customer satisfaction or support. We decided that a simpler, more customer friendly approach was needed.
FatCow was born in 1998 and the rest is history. We've grown our company with a dedicated group of talented believers in the notion that simple, old fashioned service and value still ring true. FatCow has focused our entire company on delivering the best value and customer service experience in Web hosting to the small business user. We make every effort to make our services easy to own, easy to use and most importantly to provide real business value. And yes, we like to have fun doing it.
Great Hosting Plans. No Bull.
Just like our company, FatCow's Web hosting plan is a different breed. To simplify getting your personal or small business website up on the net, we created and pioneered a one plan one price philosophy. The FatCow Web hosting plan has everything you need to stake out your piece of the Internet, right out of the box.
If a full hosting plan is a bit more than you're looking for, our MiniMoo plan might just fit the bill. We created MiniMoo as a way to get started on the Web with just a domain name and an email address to get the word out. You can post a generic under construction page until you’re ready for a full hosting product, or you can use our Weebly site building tool to build your own page.
MiniMoo is perfect if you're just starting your business or need a placeholder for several domains.
If you'd like a friendly voice to help select a Web hosting plan to meet your specific needs, our sales & service staff at 1-888-278-9780 is always here to help.
FatCow utilizes two data centers in the Boston, MA area. Combined, they occupy over 2400 square feet of space, comprised of thousands of servers and multiple Petabytes of storage. Both data centers:
Are equipped with 24x7 security
Run on N+1 power (both A/C and D/C)
Have the same network architecture and equipment
Our solid, secure network infrastructure is comprised of a pooled server environment, which gives virtually any server on our network the ability to access Web site files when a request occurs. This means that the first machine available will be the one to serve a customer's Web pages, giving our customer sites faster loading times and fewer service interruptions than traditional hosting infrastructures.
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According to FatCow's Wednesday announcement, customers can manage Google's free Custom Search script directly from their hosting control panel. Also, for an extra fee, customers can upgrade to Google Site Search for enhanced controls over branding, presentation and indexing. This is an interesting new value-added service that other hosts may be interested in adding to their shared hosting plans.
"FatCow is among the first hosts to integrate Google Custom Search," FatCow product management vice president Mitch Haber said in a statement. "Not only is Google Custom Search the best customizable search engine available, it's quick and easy to implement, and is free with any FatCow ... [search all fatcow.com news]
The Official Twitter of FatCow Web Hosting. For technical support please tweet @FatCowSupport or open a ticket at: ow.ly/DtSmT. Thank you!
Account started from March, 2009, having already 3678 tweets with 10239 followers and 177 friends. See recent tweets:
About: Affordable and E-Commerce Enabled Web Hostingwww.fatcow.com | www.plus.google.com/+FatCow www.fatcow.com/blog | www.twitter.com/fatcow
FatCow account is having 5714 likes, talking about them 11 peoples.. See recent facebook statuses:
About: FatCow is a provider of shared Web hosting solutions for small to medium-sized businesses and individuals looking for an affordable Web hosting option.FatCow was born in 1998 and the rest is history. We've grown our companywith a dedicated group of talented believers in the notion that simple,old fashioned service and value still ring true. FatCow has focused ourentire company on delivering the best value and customer service experience in Web hosting to the small business user. We make every effort to make our services easy to own, easy to use and most importantly to provide real business value. And yes, we like to have fundoing it.
FatCow.com account is having 882 followers and 1789 plus one count. See recent Google+ Posts:
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They auto renewed my account even after I cancelled it several times. They will not refund my money. I have two other accounts which I will now be cancelling. The live chat is a Fat joke. They bait and switch by quoting you one price and then charging you for services you did not ask for and jacking up the price the next year for everything. This webhosting is terrible. They are doing this auto renew to so many people there should be a class action law suit!
A couple of years ago I tried them. PHP was not recent enough, I was refused ftp connection and other stuff, so I left.
They told me to give them another chance a week ago.
I went for it, got a new plan... they said they improved.
My plan was not set up within one day - I still have limitations (10 MB hdd space and 0.5 GB/month bandwidth) - the offer was all unlimited. Live chat and ticket submitted about this.
Two days after, another chat, they told me a ticket takes 24-48 hours to solve (already passed 48 hours).
72 hours later, nothing. I ask for cancellation: "it will take two hours".
I ask again for cancellation after 3 hours: "it will take a few hours".
Almost 4 days from the beginning, my hosting is not set up, my account is not cancelled... what can one do?
NOT RECOMMENDED! A TECH GUY WAS ALSO A SALES SUPPORT REPRESENTATIVE IN LIVE CHAT!!!
A freelance web designer/programmer with over 30 running websites.
Before you read my comment and rating, REMEMBER: All those positive RATINGS are prior to mid 2010, after which FATCOW.com has literally become the WORST hosting provider out there!!
PATHETIC! Avoid at all costs.
I've been with these FATCOWS for about 3 months now, and I'm running a very very basic blog with NO vids, NO flash animation, hardly any pictures at all, and yet my page takes up to 15 seconds to appear. I submitted a ticket with them, guess what their response was: NOTHING's wrong from our end, must be your connection. I have a 60 Mbps RCN package DUDE! So he goes: why don't you try one of those Caching plugins? excuse me? that's not your business! it's for me to decide whether I need a caching plugin installed on my blog or not!
Your business was to provide me with the server reliability I paid for! and I already have W3 Total Cache installed!
Guys.. learn from others' mistake. That's all I can say :(
You know what I'm doing right now? wasting my f* time [read more...]
I WOULD NOT RECOMMEND THIS WEB HOST TO ANYONE WITH ANY BRAINS! They rip people off!
Worpress is a breeze to install. Hooray!
Once a month I get very annoying emails saying that certain emails will be disabled due to lack of use...wrong.
The price for the service wasn't too bad, but you have to be careful they don't nickel and dime you for additional unwanted services. I've heard bad stories lately, though.
I have many experience in all kind of hostings , howewer some hosting can be better than others it´s clear for me , but my experience with fatcow it´s ververy bad , terrible
I can agree provider of hosting can be bad , poor , verybad , servers load low , etc okok it´s the hosting and one hosting it´s ok and other hosting better
But in Fatcow lie customers , when i purchase i pay more or less i remember 48 dollars and the firs year free domain , ok all well no problem at this , the problem it´s when i want renewal the hosting , 2 weeks ago i see my centrall billing in that thing called control panel .....
In my billing for my surprise i see no 88 dollars , regular price by year , i see 107.40 and also vat over price , total : more of 150 dollars for this sucks dirty scam hosting plan
Ok i contact with support and these stupids tell me the inflaction , crisis , etc and i unbelieve i read [read more...]
The price is pretty ok. I never had to call the support team, so I have no experince regarding that. The uptime is arround 97.8%, not 99.99..
The beginning was smooth when I didn't have any obvious issues. But then I started having issues such as I uploaded a CSS file but it was not updated on the server. It appeared to be updated on www.mysite.com, and then not on http://mysite.com or vice versa. It was confusing and frustrating. So I called up tech support, and found out that their tech support representatives were completely ignorant about what the real issue was.
I did a test to demonstrate the problem. I created a CSS class called ".white" and had "color: white" in it, applied it to some text; then I switched it to "color: black," and it shows that the changes do not show up on my site after I uploaded my file. This tech support lady went and ask her co-worker and came back telling me that I should change the class name to be ".black" then my text will appear black. Then she [read more...]
After reading through their own tutorials on this issues, and Googling for an hour, I was never able to resolve the issue. After close inspection to their PHP.ini settings, I realized the nightmare of old and outdated 'standards' and was quickly on my way to tech-support.
After a wasteful 20 minutes with 'tech', they deferred me to a 'higher up'. Unfortunately, I can't wait around for a 'higher up', and have had to give up hope with Fatcow.
Customer Service is Good, but are not knowledgeable in anything past a DNS issue. Pricing is fair, but issues are not.
"Connection Problems Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later."
I have reinstalled simple machines 5 times. I contacted there support and they told me to use there single click installer. I did that and it still failed. My ticket was put to level 2 support they fixed it. The problem has come back over and over again.
I can setup mysql, apache and php. I don't see any reason as to why this is happening. I have asked if I could use another sql server. I've gotten no over and over again. There support techs have been very nice but haven't been able to fix a thing. I like there site, I like the price, I like everyone I have talked to.
It could be as simple as an over loaded sql server. This is not hard. every [read more...]
First thing, the only pages on my website that work at all are html based. I spent the first 3 days agonizing over what I thought were improperly installed databases, so I called in some help from my brother in law. Finally after several chats with tech support and a total database and file manager wipe we managed to produce 3 working installed databases (beware files in the file manager like to hang on and you often get errors when attempting to delete things and you always have to delete your databases manually and do clean installs of everything if a problem occurs. so be prepared to ask for reset help).
Next the trials and tribulations of installing and debugging your site. Well good luck on this one. If you intend to use anything other than html pages it is a nightmare. The .php files are agonizingly slow to update and often cause errors in the sql data base resulting in pages loading with [read more...]
I am PHP-MySQL developer. fatcow.com here PHP session problem, it can solve your self by php,ini
Also session string problem(id).
If you have this problem I can solve it "proglibux[at]gmail.com"
I have been talking to support staff throughout the last two weeks trying to resolve the issue and NOTHING has been done.. they have "escalated" the issue to a senior specialist or something of the sort..
I mean a two year old could accept a paypal payment in a few minutes!!!!..
after reading some of these reviews I am having second thoughts about using them.. they obviously have the look and the pricing but apart from that they seem to be pretty rubbish..
1 year later, I get an invoice from fatcow, and after investigating why, it turns out they had been helping themselves to my credit card!!!
So I canceled the service again in May, and received several emails from them confirming it had been canceled this time.
Now, I have just received more invoices from them for exactly the same thing. They are attempting to bill me for another years service for a cost of USD98!!!
I've sent them several emails and they refuse to connect to Live chat which I have been trying for the past hour and no one is picking up the conversation.
As far as I'm concerned, fatcow are a bunch of freeloading criminals. [read more...]
as I continue to have an unreachable or broken joomla site, I proceed with further details on actions taken from my side:
1) error opening: www.mysite.com
2) I successfuly changed ns1, ns2 at the registrar
3) I went to Control panel -> Domain Pointing Manager: mysite.com subdirectory points to /dira/ or /dirb/ depending on which site I want to test (see step 4)
4) I uploaded different versions of my site from localhost:
a. all joomla files without Akeeba Backup module to directory "dira"
b. all joomla files contained in Akeeba Backup archive "site-localhost-20100512-105400.zip" after successful installation of the module, backing my site up and uploading the .zip file to "/stats"
5) I created database "mysitedba" for case 4a and "mysitedbb" for case 4b with user "dbuser" and password "ghVb78Urw3" for both databases from [read more...]
Well, 28 hours and $75 later absolutly nothing had been done!
Finally I had to fix it myself by forwarding all of the emails to another working account, deleting the box and stating over.
And to add insult to injury, the minute I updated the now 36hr old ticket with "I did it myself"... it only took 10mins for the missing Tier 2 analyst to reply, "I am glad to hear you were able to resolve this issue from your end. I apologize for any inconvenience this may cause [read more...]
Within days of getting my site up and running, I was having problems. Email has been in and out close to weekly. In the almost 3 months I've been a customer, my site has been down at least half that time for no apparent reason.
Once, I performed a backup using their "easy" "suggested" method, only to lose critical data and somehow corrupt files I hadn't touched. By the time I realized where the issues were, they couldn't help me because they don't hold on to anything more than three days.
Worse, it takes them 72 hours to respond to a service ticket in the first place! Coincidence? I'm guessing not.
I've constantly been asked for my password and access information, been told there's no problem (when I'm getting [read more...]
Fat Cow has a money back guarantee but I warn you they do NOT stand behind it. They advertise a 99% up time and that isn't true. My partner and I also noticed that when the site went down we couldn't get through to service with out a long wait and they have hold for their customer service chat.
Always they said it was our issue and tried to sell us on more packages and more add on features.
Once upon a time i used fatcow.com and it was bad really bad.
-> database errors
-> slow connection
-> server is unavailable or not reachable
b.) server doesn't support resuming
c.) Important: verify the billing console!
d.) Support "LiveChat" is useless! Callcenter without any knowledge.
Everytime the same bla bla bla.
"We apologize for any inconvenience this may have caused you."
e.) Make a backup of your database: i lost my 4times in 1week !!
Now i have canceled my account
Over the last couple of years I have endured the worst service by Globat. So I figured things couldn´t get worse, their mistakes were an anomaly, so I didn´t move my account to another host - WRONG. Mistakes are the norm.
Here's my story - stick with it, it becomes a nightmare:
Issue 1: The epic begins. One day in late Nov-2009 I discovered that my 2 domains were suddenly split into separate accounts and I was sent an e-mail [read more...]
The default e-mail client is AtMail but FatCow is using an extremely outdated version. FatCow also provides Horde and Squirrel mail. These were $4 a month extra when I signed up, but I think they are now free and the user can switch clients at will. None of these are what I would consider as really decent e-mail clients. They all allow for SMPT and IMAP.
There have been at least two times where the servers went down. Once was supposedly caused by a power outage. Apparently they have no backup power generators.
There is 24/7 customer support, but it is what I would characterize as [read more...]
UPDATE 11:55 EST
Our Network operations team was able to identify and resolve the conflict causing this problem. Going forward, we may need to restart some of the SQL servers to completely resolve this issue, but that should only cause a brief period of time when your site cannot connect to your database. Thank you for your patience as we work to fully restore service.
We are currently aware of an issue affecting database connectivity. If you use a database, you may see an error on your site regarding an inability for your site to connect to your database. Our engineers are aware of the problem and are working to identify the root cause. We will update this alert with new information as it becomes available.
NOW - this is the biggest, fraud and scam webHosting site on the market.
Do NOT store your credit card info on their site, I have caught several of their employees using my credit card info, and they go after your CC details very aggresively, presume this is India doing this aspect, as the CC info is quickly sold.
TECH SUPPORT - useless
BILLING - never understands the billing aspect
SALES - will sale you anything but will not backup anything.
ACCOUNT - billing and account are clues in each dept and with each other's dept.
I ended up having to file criminal charges against Eric in the Business Dept (MA) and Calvin the PHX call center (AZ) for return of my monies. I am fed up with corporations stealing my money, then refusing to return it, then if I finally get them on a tort in the law, then they fee up the refund where as I do not get my money.
saying CON ARTISTS, SCAMMERS, CROOKS, THIEVES means [read more...]
Thank you for your recent purchase from FatCow.
We apologize for any inconvenience this may have caused you. We have tightened our security measures for credit card processing. Unfortunately, this means that sometimes legitimate credit cards get caught by one of our security checks. Hence, you were unable to activate your account. Please fax the following information to our Billing Department at 1-781-998-8340:
1. A copy of the front and back of the credit card used to make this purchase.
2. Your government issued photo ID.
3. Your phone number, so that we can call you in case there is anything else we need from you to complete this order.
You need to provide us with the credit card details, so that we could update the information and process the purchase or you can contact us at 1-888-278-9780.
Please reply to this e-mail [read more...]
I feel like they are running a dishonest operation and that they are dealing with me in bad faith. Buyer beware!
Please let us know your user name or domain name (you may email that info to email@example.com) and we'll try our best to resolve this issue in a best possible way.
The reason we are asking for more information is that we can't find a customer with email address that was provided within review.
Customer service representative (jreynolds@m..., ).
I'm gonna stop uploading my sites right now and stay with my present host, whose services I hadn't cancelled yet, fortunately. Nothing wrong with my present service, they are just pricey. Wonderful support, always (Futurequest.net).
We are sorry to hear about the troubles you have had with FatCow services.
Please let us know your user name or domain name (you may email that info to firstname.lastname@example.org) and we'll investigate and try our best to resolve this issue in a best possible way.
The reason we are asking for more information is that we can't find a customer with email address that was provided within review.
Customer service representative (jreynolds@m..., ).
On the first month you'll get a very fast query respond but after that you'll need to wait longer, 20 - 35 minutes to reach the tech team.
How have FatCow.com handled any problems?
Not sure, my problems aren't solved yet. I have no visitor but my website is down due to mysql open connection problem.
What kind of customer is this host suitable for?
Would you recommend FatCow.com to friends?
For those who are trying to use fatcow, Here's the worst fatcow biggest problem:
1. Email sending/receiving absolutely 99.9% slow
2. don't plan to use MySQL. You'll get 'to many open connection' err so often.
3. No cronjobs
4. Apache access_log not accurate
5. use basicstate.com to monitor your web, you'll see that everyday your website will go down on its knees (4 - 9 hours) !!!
I found their advertising misleading with regards to "domain for life" feature. Also, the free website creator (CM4all - limited version) had features (such as a media page) missing but this is not clear when you sign up for the deal. CM4all is billed as very user friendly but there were many questions for me as a novice. Questions that the customer support staff were extremely rude about answering.
I just requested a refund and expect them to give me less than a full refund. I'll be out of a certain amount of money for something that was time-consuming and frustrating. How stupid is that?
NEVER give any of these low cost hosting companies your credit card number.
Tech support denies there is a problem and refused to fix anything.
DON'T WASTE YOUR TIME OR MONEY ON FATCOW!
What a mistake. It seems I'm going to be leaving them soon.
Citing... Refunds made for a thirty (30) day money-back guarantee will not include domain registration fees or setup fees, nor will they include any fees for additional services that are purchased in the first thirty (30) days. "
Setting up MySQL connectivity to the site is impossible - I spent countless hours trying to tinker with the PHP settings and on the phone/chat/email with customer support to find out why I could not access my databases from my website. The customer support was awful and marked my issue as "resolved" without having fixed a thing. I ended up switching all my code to a SQLlite database.
Today, I tried adding FTP users to no avail - I get an unexplained error that prevents me from doing so.
I would never use FatCow, but the non-profit who I manage the page for had already paid for their services. I would not recommend FatCow to anyone hosting a page requiring any level of dynamic content - a blog, etc.
Look to GoDaddy, LunarPages, or even Site5 instead.
They have turned into SCAM ARTISTS.
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