Fatcow review

This review cover a general impression of fatcow.com product features like reliability, support, data center, price & more. Brand #744, listed since .

Most Recent Customer Reviews

tattooboulevard (suemiles123@h...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
WORST EVER RUN AS FAR AND FAST AS YOU CAN!!
What an experience from hell with their chat agent, Harshith N. I was so disgusted I talked to his supervisor here was her reply-
My name is Chethan Shenava and I am one of the chat supervisors at FatCow. I agree with you. We do not operate this way and surely we do not want this to happen with any of our customers.
There is not enough room here to go through things, but this agent should be fired!!
Also like many others, had credit card charged, even though I wrote and expressely forbid them to do so. It took a fraud complaint to my CC company to get refund.
aybloc (hjc@a...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
what's all the fuzz about?
This is the first time I see that fatcow may have some negative ratings.
I am presently victimized with some downtime of my page, email, and fatcow altogether; so I looked up fatcow's rating with regard to such.
Well, now I hope it is but a sporadic case (maintenance maybe?) ....
-anonymous- (-no email-)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I started using fatcow in 2009. I liked it because the User interface is clean and easy to navigate compared to another hosting provider like Godaddy. HOWEVER, starting in 2011-1012, I learned that Fatcow is very TRICKY and it made me totally lost trust with them
(1) when you purchased any domain with them and use your credit card to pay. Fatcow releases your information ( fullname and address and teletphone no ) / sell it to other search website. They do this so that they can sell you the "protection plan" .
This is a very bad business model. You have to pay them so that they wont sell your information. TERRIBLE!

In the privacy section, they said they do not sell your information but if you dont belive this, try to purchase a domain using your credit card, then in google, search your name you will get the list of all the domain you own including your personal information. THey did not do this 2 years ago.

(2) I had my creditcard information with them. When my account [read more...]
MORE REVIEWS
Listed and verified since 2005

Overview

About Fatcow

What's with the FatCow Thing?

Why FatCow? We get this question a lot! Well, why call a computer an apple? FatCow was designed from the start to be a different alternative in Web hosting. We took a look around and saw lots of techno babble, confusing pricing schemes and not much in the way of customer satisfaction or support. We decided that a simpler, more customer friendly approach was needed.

FatCow was born in 1998 and the rest is history. We've grown our company with a dedicated group of talented believers in the notion that simple, old fashioned service and value still ring true. FatCow has focused our entire company on delivering the best value and customer service experience in Web hosting to the small business user. We make every effort to make our services easy to own, easy to use and most importantly to provide real business value. And yes, we like to have fun doing it.
Great Hosting Plans. No Bull.

Just like our company, FatCow's Web hosting plan is a different breed. To simplify getting your personal or small business website up on the net, we created and pioneered a one plan one price philosophy. The FatCow Web hosting plan has everything you need to stake out your piece of the Internet, right out of the box.

If a full hosting plan is a bit more than you're looking for, our MiniMoo plan might just fit the bill. We created MiniMoo as a way to get started on the Web with just a domain name and an email address to get the word out. You can post a generic under construction page until you’re ready for a full hosting product, or you can use our Weebly site building tool to build your own page.

MiniMoo is perfect if you're just starting your business or need a placeholder for several domains.

If you'd like a friendly voice to help select a Web hosting plan to meet your specific needs, our sales & service staff at 1-888-278-9780 is always here to help.

Source: https://www.fatcow.com/fatcow/about.bml

FatCow utilizes two data centers in the Boston, MA area. Combined, they occupy over 2400 square feet of space, comprised of thousands of servers and multiple Petabytes of storage. Both data centers:

Are equipped with 24x7 security
Run on N+1 power (both A/C and D/C)
Have the same network architecture and equipment

Our solid, secure network infrastructure is comprised of a pooled server environment, which gives virtually any server on our network the ability to access Web site files when a request occurs. This means that the first machine available will be the one to serve a customer's Web pages, giving our customer sites faster loading times and fewer service interruptions than traditional hosting infrastructures.

Source: https://www.fatcow.com/about/technology.bml

Special pages


fatcow.com Facebook Cover
Website research for Fatcow on July 18, 2016 by WebHostingTop

Promotions

No website coupons announced! Looking to get a great webhosting deal using vouchers ? Checkout our current web hosting coupons list!
If you manage this brand, you must be logged in to update your promotions!

Add your promo code

Promotion:
Provide the start date
and end date if the promotions expires!
Your email
(will not be displayed)
How much is 2+2 ? Respond with 4
 

PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
WP Starter featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : vDeck
Category : Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

Money Back Guarantee 30 Days
Mailboxes Unlimited
Malware Protection Yes
Site Backup Daily
Number of Visitors Millions
MOJO Theme Marketplace Included

Built-in Function & Style.

Curated Themes
We've hand-picked a selection of [...]
Plan URL : https://www.fatcow.com/wordpress-hosting/
$3.75/mo.
($ 8.49 after first term)
unlimited SSDunmetered 1 / unlimited
Original featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : vDeck
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

Pricing
Plan Price : ON SALE NOW! $49/yr*
Special Introductory Rate
Setup Fees Free
Domain Names 1 Free (First Year Only)
Money-Back Guarantee 30 Days
Site Tools
Website Builder Yes
Web Analytics Tools Yes
FTP Access Yes
Marketing [...]
Plan URL : https://www.fatcow.com/fatcow/fatcow.bml
$4.08/mo.
($ 10.95 after first term)
unlimitedunmetered 1 / unlimited
WP Essential featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : vDeck
Category : Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

Money Back Guarantee 30 Days
Mailboxes Unlimited
Malware Protection Yes
Site Backup Daily
Number of Visitors Millions
MOJO Theme Marketplace Included

Essential Performance
Super Speed
Enhanced Security
Support WP Experts

Built-in Function [...]
Plan URL : https://www.fatcow.com/wordpress-hosting/
$6.95/mo.
($ 10.49 after first term)
unlimited SSDunmetered 1 / unlimited
Linux - VPS Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
Basic featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 1000 MB
CPU : 1 Core
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 1

Increased Control
Easy-to-use cPanel included
Optional root access
Fully managed support included

Semi-Private Resources
High performance at affordable prices
Guaranteed memory
High-speed mirrored SAN storage

Cloud-Based [...]
Plan URL : https://www.fatcow.com/advanced-hosting/vps.bml
$19.99/mo.
($ 24.99 after first term)
40 GB1 TB 1 GB / 1
Business featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 4000 MB
CPU : 2 Cores
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 2

Increased Control
Easy-to-use cPanel included
Optional root access
Fully managed support included

Semi-Private Resources
High performance at affordable prices
Guaranteed memory
High-speed mirrored SAN storage

Cloud-Based [...]
Plan URL : https://www.fatcow.com/advanced-hosting/vps.bml
$47.99/mo.
($ 59.99 after first term)
90 GB3 TB 4 GB / 2
Optimum featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 8000 MB
CPU : 4 Cores
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 2

Increased Control
Easy-to-use cPanel included
Optional root access
Fully managed support included

Semi-Private Resources
High performance at affordable prices
Guaranteed memory
High-speed mirrored SAN storage

Cloud-Based [...]
Plan URL : https://www.fatcow.com/advanced-hosting/vps.bml
$79.99/mo.
($ 99.99 after first term)
120 GB4 TB 8 GB / 2
Linux - Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
Startup featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 4000 MB
CPU : Intel Xeon E3 - 1220LV2 3.5 GHZ, 2 Cores
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 3

Good For: Businesses that may be small, but are expanding quickly and need extra power and security to accommodate that growth over time. Ideal for ecommerce sites that may outgrow shared hosting and don't want to be affected by others on their [...]
Plan URL : https://www.fatcow.com/advanced-hosting/dedicated.bml
$119.99/mo.
($ 149.99 after first term)
500 GB5 TB 4 GB / 3
Professional featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 8000 MB
CPU : Intel Xeon E3-1265LV2 3.2 GHZ , 4 Cores
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 4

Good For: Established businesses that are ready to take their online presence to the next level by taking advantage of the flexibility that comes with dedicated resources and using that to expand their website capabilities

CentOS 6.4

Independent [...]
Plan URL : https://www.fatcow.com/advanced-hosting/dedicated.bml
$151.99/mo.
($ 189.99 after first term)
1000 GB10 TB 8 GB / 4
Enterprise featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 16000 MB
CPU : Intel Xeon E3-1230V2 3.7 GHZ, 4 Cores
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 5

Good For: Thriving businesses with high-volume traffic, frequent data transactions and/or extensive website functionalities. Ideal for businesses whose performance and response time are critical for online success.

CentOS 6.4

Independent [...]
Plan URL : https://www.fatcow.com/advanced-hosting/dedicated.bml
$191.99/mo.
($ 239.99 after first term)
1000 GB15 TB 16 GB / 5
Domains Keep mouse
over features!
Price Updated
.com featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7

Domain Privacy $9.99 per year!


The Biggest New Domains to Hit the Internet Are Here!

The first round of new domain extensions (also called new TLDs) are already live, and more will launch every week.

For soon-to-be-released domains, FatCow [...]
Plan URL : https://www.fatcow.com/domains/new-domain-extensions.bml
$8.99/mo.
($ 16.99 after first term)

Contact information is managed by fatcow.com representatives jreynolds@maileig.com , Paul Bukhovko - affiliates@fatcow.com [login] | Last company update:

Web stats

Targeting: United States
Fatcow daily Global Rank trend
Daily Global Rank Trend
Fatcow Search Visits
Search Visits

TestimonialsCustomer testimonials

OK ... as I read this site this morning, there have been five Fatcow users with criticisms since the beginning of the year, three of them finding fault with customer services -- out of c.42,000 domains that is not exactly a tidal-wave of fault finding. For this company (Batsford-Bear), and for the eight/nine/ten associates and clients who have changed over to FatCow on our recommendation (we are NOT signed up for any affiliates pay-off packages), we find FatCow provides exceptionally helpful, very, very uncomplicated webhosting for the medium-sized business ... and especially for the medium-sized, multi-client consultancy. It makes it simple (and inexpensive) for a business to look as-smart-as-all-hell in its e-performance and it makes it simple to keep in-house track of even the most-diverse e-traffic. It is, far-and-away, this consultancy's best experience of webhosting in 23 years.

Add your own testimonial

This form is used exclusively for positive feedback, for a regular review click here

Your Name
Email(will be obfuscated)
One Hosted domain name with this company
Testimonial
(HTML tags are NOT allowed!)
Minim 100 characters!
How much is 2+2 ? Respond with 4
 

News

FatCow Integrates Google Custom Search - Providing Google's game-changing search technologies to their customer's individual sites, web hosting provider FatCow (www.fatcow.com) has incorporated Google Custom Search technologies into its shared web hosting services, making it easy for customers to incorporate valuable search capabilities.
According to FatCow's Wednesday announcement, customers can manage Google's free Custom Search script directly from their hosting control panel. Also, for an extra fee, customers can upgrade to Google Site Search for enhanced controls over branding, presentation and indexing. This is an interesting new value-added service that other hosts may be interested in adding to their shared hosting plans.
"FatCow is among the first hosts to integrate Google Custom Search," FatCow product management vice president Mitch Haber said in a statement. "Not only is Google Custom Search the best customizable search engine available, it's quick and easy to implement, and is free with any FatCow ... [search all fatcow.com news]

Social Networks

No official account on Linkedin yet!
https://plus.google.com/+FatCow
About: FatCow is a provider of shared Web hosting solutions for small to medium-sized businesses and individuals looking for an affordable Web hosting option.FatCow was born in 1998 and the rest is history. We've grown our companywith a dedicated group of talented believers in the notion that simple,old fashioned service and value still ring true. FatCow has focused ourentire company on delivering the best value and customer service experience in Web hosting to the small business user. We make every effort to make our services easy to own, easy to use and most importantly to provide real business value. And yes, we like to have fundoing it.
FatCow.com account is having 880 followers and 1849 plus one count. See recent Google+ Posts:
fatcow.com GPlus Icon
- How to Have a Successful E-Commerce PresenceWhether you are setting up an exclusive virtual store (and managing your domain with FatCow) or adding it to complement your existing brick-and-mortar location, focus in on a few areas to ensure that ... The Moo's News » Blog Archive » How to Have a Successful e-Commerce Presence
- How to Set Up a WordPress SandboxWordPress is a great platform for building a website, especially when you’re not an expert web designer. But the first rule of web design is to divide your site into development and production. This mean The Moo's News » Blog Archive » How to Set Up a WordPress Sandbox
- Are you ready to take your hosting to the next level? We offer VPS and Dedicated Servers! https://www.fatcow.com/advanced-hosting/dedicated.bml#Fatcow Dedicated Hosting
Fatcow Blog  Using Wordpress version 3.8.16. Blog added on Feb, 2012, with total 10 articles, language en-US. See recent blogs summary posts:
- How to Target Your Audience through Web Design - Your website is often the first way people recognize you or your brand. When it's prototyped in the right way, you can actually save time with the right web design. Visitors should be able to instantl
- How Social Media Optimization Differs from SEO - Social Media Optimization (SMO) is only one letter different from SEO (Search Engine Optimization) but it's changing the way we think about SEO. Let's start with understanding SEO first. Search engine
- The Top 5 Traits for Good Web Design - Good web design is a combination of factors, all of which need equal attention if you're going to build the best site for your business. Those include usability, visuals, clarity, trust and search eng

Domains trend

ReviewsCustomer Ratings

The quick stats of Fatcow profile shows a note average of 2.7 out of 10, counting 59 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login

Add your own review [Toggle to basic/advance form]

Required info

Select Hosting Plan
Overall Rating
Time Hosted
Features
Price / Cost
Customer Relation
Control Panel
Your Social URL, Name or Usernameeg. https://twitter.com/YOURID or https://facebook.com/YOURID or https://plus.google.com/+YOURID
Your Email Or login and come back to this page
Customer identification(Not public visible. eg Customer=1120 or Account=2121 or Order ID=511AAS3)
Your hosted domaineg. mysite.net. If you have multiple domains, mention at least one!
Summary of your posteg. fatcow.com is best!
Your review HTML tags are NOT allowed! MINIM 100 characters!
Provide as much information as possible in your review! Too less information may be counted as not relevant and not approved!
How much is 2+2 ? Respond with 4
 
runner2 (leahrunner2@a...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
FatCow is Big FAT RIP-OFF
They auto renewed my account even after I cancelled it several times. They will not refund my money. I have two other accounts which I will now be cancelling. The live chat is a Fat joke. They bait and switch by quoting you one price and then charging you for services you did not ask for and jacking up the price the next year for everything. This webhosting is terrible. They are doing this auto renew to so many people there should be a class action law suit!
sergiu.mihu (public@s...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
STAY AWAY !
A couple of years ago I tried them. PHP was not recent enough, I was refused ftp connection and other stuff, so I left.

They told me to give them another chance a week ago.
I went for it, got a new plan... they said they improved.
My plan was not set up within one day - I still have limitations (10 MB hdd space and 0.5 GB/month bandwidth) - the offer was all unlimited. Live chat and ticket submitted about this.
Two days after, another chat, they told me a ticket takes 24-48 hours to solve (already passed 48 hours).

72 hours later, nothing. I ask for cancellation: "it will take two hours".

I ask again for cancellation after 3 hours: "it will take a few hours".

Almost 4 days from the beginning, my hosting is not set up, my account is not cancelled... what can one do?

NOT RECOMMENDED! A TECH GUY WAS ALSO A SALES SUPPORT REPRESENTATIVE IN LIVE CHAT!!!

A freelance web designer/programmer with over 30 running websites.
zaza (silverite@g...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
AVOID at all costs!
Before you read my comment and rating, REMEMBER: All those positive RATINGS are prior to mid 2010, after which FATCOW.com has literally become the WORST hosting provider out there!!

PATHETIC! Avoid at all costs.

I've been with these FATCOWS for about 3 months now, and I'm running a very very basic blog with NO vids, NO flash animation, hardly any pictures at all, and yet my page takes up to 15 seconds to appear. I submitted a ticket with them, guess what their response was: NOTHING's wrong from our end, must be your connection. I have a 60 Mbps RCN package DUDE! So he goes: why don't you try one of those Caching plugins? excuse me? that's not your business! it's for me to decide whether I need a caching plugin installed on my blog or not!
Your business was to provide me with the server reliability I paid for! and I already have W3 Total Cache installed!

Guys.. learn from others' mistake. That's all I can say :(
You know what I'm doing right now? wasting my f* time [read more...]
Beth Harrison (bhharrison@n...)
Time Hosted: 1 to 3 months
Global rating
Fatcow doesn't even abide by their own terms of service. I was dealing with them, even have three accounts with them, but the moment their team couldn't do a simple domain name transfer I requested a refund. Funny how the loss of money made a fire light under their ass because they were able to actually do it by then. Of course now they refuse to give me a full refund as per their own terms of service. So now I am canceling all my accounts with them and will refuse to ever do business with them or any other affiliate of their main company. Buyer beware!
Josh (josh@b...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
I've never had a bad experience with Fatcow - I don't really care for the control panel...too many icons spread out too far, but I guess it works. I have had issues, but the customer service has been great. The best part is that they're real people using their actual names in the US. I know because the first time I called I got a guy that I knew from when I lived in MA!! It was crazy. I have had a few times where the server has been slow to take emails - sometimes rejecting them - but I've never had downtime (other than maintenance). Their prices are good, too.
Chelsea (thecarnivalfreak@y...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Fatcow SUCKS! The reason they're "fat" is cause their wallets are too heavy to carry! They're SUCH a SUCKY ripoff! After my time is up on my domain; I'll be "moo-ving" on to a better hosting place!

I WOULD NOT RECOMMEND THIS WEB HOST TO ANYONE WITH ANY BRAINS! They rip people off!
Rand (randomla@h...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Not the worst, certainly not the best. My sites are monitored and I have had about 50 notices of temporary shutdowns of the sites. They are usually fifteen minutes or less, but I don't think this qualifies as 99% uptime. Attempting to explain this to their "agents" is fairly useless; they magically think it has to do with the cable company or some such notion. Companies would do well to understand that people can handle "I don't know" as an answer to difficult questions.
Worpress is a breeze to install. Hooray!
Once a month I get very annoying emails saying that certain emails will be disabled due to lack of use...wrong.
Steve (stscanlan8700@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Their help desk is staffed by morons. It is rare to get any real help the first call or two. If your problem deviates from their script, they just start to repeat the same obvious solutions. My first support tickets from them were fine, but lately the service has deteriorated. After asking a question, instead of an answer, they sent me an ad for "personal concierge service". Instead of answering the question the first time, I guess they want me to pay more. This level of support is available 24/7 though.

The price for the service wasn't too bad, but you have to be careful they don't nickel and dime you for additional unwanted services. I've heard bad stories lately, though.
Frank (mibox1@y...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
I see many hostings in my life , i´m designer and programmer and work in internet

I have many experience in all kind of hostings , howewer some hosting can be better than others it´s clear for me , but my experience with fatcow it´s ververy bad , terrible

I can agree provider of hosting can be bad , poor , verybad , servers load low , etc okok it´s the hosting and one hosting it´s ok and other hosting better

But in Fatcow lie customers , when i purchase i pay more or less i remember 48 dollars and the firs year free domain , ok all well no problem at this , the problem it´s when i want renewal the hosting , 2 weeks ago i see my centrall billing in that thing called control panel .....

In my billing for my surprise i see no 88 dollars , regular price by year , i see 107.40 and also vat over price , total : more of 150 dollars for this sucks dirty scam hosting plan

Ok i contact with support and these stupids tell me the inflaction , crisis , etc and i unbelieve i read [read more...]
E.L. (-no email-)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I'm using fatcow for 2 years now.. I have 4 domains, for 4 different websites on their servers. The only thing that annoys me is that the websites are loading very slowly. But maybe this is due the fact that I'm from Europe, and they are an USA company. Other people from US tell that they have a very quick load time..

The price is pretty ok. I never had to call the support team, so I have no experince regarding that. The uptime is arround 97.8%, not 99.99..
Danni (-no email-)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
The price was the main thing I switched over. It is very cheap, and I read very good reviews about them. So I decided to give it a try.

The beginning was smooth when I didn't have any obvious issues. But then I started having issues such as I uploaded a CSS file but it was not updated on the server. It appeared to be updated on www.mysite.com, and then not on http://mysite.com or vice versa. It was confusing and frustrating. So I called up tech support, and found out that their tech support representatives were completely ignorant about what the real issue was.

I did a test to demonstrate the problem. I created a CSS class called ".white" and had "color: white" in it, applied it to some text; then I switched it to "color: black," and it shows that the changes do not show up on my site after I uploaded my file. This tech support lady went and ask her co-worker and came back telling me that I should change the class name to be ".black" then my text will appear black. Then she [read more...]
Adam A (aalicki@y...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I switched over to Fatcow recently after my first server start lagging and giving out. I figured $44 a year was very cheap to do all the things I need to do (I run online games, web-based). After uploading all my files, I realized that PHP Sessions wasn't working. I figured it was somehow an error in my code, after a few minutes, I realized that everyone else who used PHP sessions within Fatcow had issues.

After reading through their own tutorials on this issues, and Googling for an hour, I was never able to resolve the issue. After close inspection to their PHP.ini settings, I realized the nightmare of old and outdated 'standards' and was quickly on my way to tech-support.

After a wasteful 20 minutes with 'tech', they deferred me to a 'higher up'. Unfortunately, I can't wait around for a 'higher up', and have had to give up hope with Fatcow.

Customer Service is Good, but are not knowledgeable in anything past a DNS issue. Pricing is fair, but issues are not.
Dave (davef@d...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I have hosted a simple machines forum with there unlimited hosting package. I have had nothing but problems with fatcow. I can get the website installed, setup, and use it then randomly I got

"Connection Problems Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later."

I have reinstalled simple machines 5 times. I contacted there support and they told me to use there single click installer. I did that and it still failed. My ticket was put to level 2 support they fixed it. The problem has come back over and over again.

I can setup mysql, apache and php. I don't see any reason as to why this is happening. I have asked if I could use another sql server. I've gotten no over and over again. There support techs have been very nice but haven't been able to fix a thing. I like there site, I like the price, I like everyone I have talked to.

It could be as simple as an over loaded sql server. This is not hard. every [read more...]
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I paid extra for a 300 gig plan, yet every August I get a warning letter that the 30-40 gigs I actually use is "excessive" and that my site will be deleted within days unless I clean house. I'm in the Film/TV biz and I use the site to move large files between my office and my clients. Fatcow has now made this impossible and I'm moving all my assets off this host as soon as possible.
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I've been with fatcow for approx 7years, it looks like they got brought out and the service went downhill, I'm finding the control panel doesn't work correctly 50% of the time, and they refuse to fix it. Customer service just don't seem to care, and the last billing they screwed up and I had to go though hopes to get it partially corrected (still not correct). At the end of my contract I will be transferring to another hosting company.
me (-no email-)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Try now 3+ days to buy domain/hosting via PayPal, no success. Spoked with 5 support personnel, all but last one really situated in US have been poorest then I have ever seen in the industry. Others from Phil or India, and they sucks!
Denise (crs69@m...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Well I have been with Fatcow for about a week now and I have to say what bullcrap!
First thing, the only pages on my website that work at all are html based. I spent the first 3 days agonizing over what I thought were improperly installed databases, so I called in some help from my brother in law. Finally after several chats with tech support and a total database and file manager wipe we managed to produce 3 working installed databases (beware files in the file manager like to hang on and you often get errors when attempting to delete things and you always have to delete your databases manually and do clean installs of everything if a problem occurs. so be prepared to ask for reset help).

Next the trials and tribulations of installing and debugging your site. Well good luck on this one. If you intend to use anything other than html pages it is a nightmare. The .php files are agonizingly slow to update and often cause errors in the sql data base resulting in pages loading with [read more...]
Robert (rwslippey@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
I have been working with fatcow for about a year. I client I am working with has 2 domains hosted with fatcow. One of which loads normal with no issues.. The other however is extremly slow. The difference between the 2 sites is the fast one is a static web page with no scripting. The other is an ecommerce store. I have investigated the situation to the best of my ability, to the extent of hosting it locally on my own development server. I was able to load the website faster from my own server, which is on my home lan, witch at cable speed. I brought my issues to their technical department who has now told me twice that I am wrong and their is nothing wrong with my page. More than 10 other users have checked the page and say it loads slow from their hosting. Their technical support attempts to make it my problem by saying my connection must be slow... I beg to differ with their technical staff as everyone I have asked to visit the page has said the same thing, it's slow... Their [read more...]
ProgliBux (proglibux@g...)
Time Hosted: under 1 month.
Global rating
Features
Customer Relation
Control Panel
Hi,
I am PHP-MySQL developer. fatcow.com here PHP session problem, it can solve your self by php,ini

Also session string problem(id).

If you have this problem I can solve it "proglibux[at]gmail.com"
-anonymous- (luke@w...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
I have been trying to get a fatcow reseller account now for about 3 weeks.. my paypal payment had an error, so i tried it again.. then realized in my paypal account the first one had gone through.. although was sat "unclaimed" so now I had two "unclaimed" payments in my paypal account..

I have been talking to support staff throughout the last two weeks trying to resolve the issue and NOTHING has been done.. they have "escalated" the issue to a senior specialist or something of the sort..

I mean a two year old could accept a paypal payment in a few minutes!!!!..

after reading some of these reviews I am having second thoughts about using them.. they obviously have the look and the pricing but apart from that they seem to be pretty rubbish..
SKR (webmaster@c...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I joined fatcows 30 day money back trial early last year. Before the trial expired, I discovered that their php has limitations that their technical people are too incompetent to fix. Since their server was no good to me, I told them in no uncertain terms that I did not want to proceed past the trial period and to cancel my account.

1 year later, I get an invoice from fatcow, and after investigating why, it turns out they had been helping themselves to my credit card!!!

So I canceled the service again in May, and received several emails from them confirming it had been canceled this time.

Now, I have just received more invoices from them for exactly the same thing. They are attempting to bill me for another years service for a cost of USD98!!!

I've sent them several emails and they refuse to connect to Live chat which I have been trying for the past hour and no one is picking up the conversation.

As far as I'm concerned, fatcow are a bunch of freeloading criminals. [read more...]
Kostas (kgeorgat@g...)
Time Hosted: 1 to 3 months
Global rating
My review is an ongoing ticket request to fatcow in relation to Joomla sites and I intend to give further reports....
==========================
Hello,

as I continue to have an unreachable or broken joomla site, I proceed with further details on actions taken from my side:
1) error opening: www.mysite.com
2) I successfuly changed ns1, ns2 at the registrar
3) I went to Control panel -> Domain Pointing Manager: mysite.com subdirectory points to /dira/ or /dirb/ depending on which site I want to test (see step 4)
4) I uploaded different versions of my site from localhost:
a. all joomla files without Akeeba Backup module to directory "dira"
b. all joomla files contained in Akeeba Backup archive "site-localhost-20100512-105400.zip" after successful installation of the module, backing my site up and uploading the .zip file to "/stats"
5) I created database "mysitedba" for case 4a and "mysitedbb" for case 4b with user "dbuser" and password "ghVb78Urw3" for both databases from [read more...]
-anonymous- (-no email-)
Time Hosted: under 1 month.
Global rating
I just had the worst experience with FatCow! They offer the 30 day refund and when you try to get the refund within 30 days, they say they will but they don't! I had to call back 3 times before they issued my refund! To top that off, they took my domain when I asked them about transfer information! I will be adding my complaint to the already existing list of complaints they have with the Better Business Bureau! Research the BBB and you will find out that as of 5/01/10, they have had 128 complaints regarding billing within the last 36 months and I will be another to make it 129. Who knows how many else they had prior! They are horrible to deal with and FatCow should be closed!!!
HHstudioS (handhamrd@l...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Well Ive been hosting for quite a qhile with fatcow. They got a new control panel now which is a piece of cake. I have 13 other sites on my account. Ive had 98% uptime. They shut down my account cause of a bug i had in mysql but they got it fixed immediately. I guess i have good luck cause Other than that sql error Ive been good for all these years. I also have 4 other domains with them which cost me 11 dollars a piece but thats ok. Everything is under one account and i only pay 66 a year. I have unlimited band with and unlimited space. i have about 800GB of stuff on there and no freezing!!! If you need a website designer email me!!!! God Bless and keep trollin!!! =D
Daniel Cumerlato (daniel@s...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Really the problem comes down to the support team. We had an urgent sitution come up with an email account on the system. Converted to Exchange for an increased size limit. After being unable to connect to the email account other than through webmail, the emails now coming into this high-profile account were locked away and couldn't be retrieve. Over and over again I called the support folks, and pretty much each time I was promised "2 hours" for the boxt to be converted back so we could get the emails.

Well, 28 hours and $75 later absolutly nothing had been done!

Finally I had to fix it myself by forwarding all of the emails to another working account, deleting the box and stating over.

And to add insult to injury, the minute I updated the now 36hr old ticket with "I did it myself"... it only took 10mins for the missing Tier 2 analyst to reply, "I am glad to hear you were able to resolve this issue from your end. I apologize for any inconvenience this may cause [read more...]
PlanetN (planet.narcolepsy@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
I am new to in depth web design and decided it was time to take a step above "drag and drop" building provided with most free networks (Yahoo!, Google, etc.). After poking around, I had heard good things about Fat Cow, and the pricing was beyond reasonable.

Within days of getting my site up and running, I was having problems. Email has been in and out close to weekly. In the almost 3 months I've been a customer, my site has been down at least half that time for no apparent reason.

Once, I performed a backup using their "easy" "suggested" method, only to lose critical data and somehow corrupt files I hadn't touched. By the time I realized where the issues were, they couldn't help me because they don't hold on to anything more than three days.

Worse, it takes them 72 hours to respond to a service ticket in the first place! Coincidence? I'm guessing not.

I've constantly been asked for my password and access information, been told there's no problem (when I'm getting [read more...]
Networking Witches (networkingwitches@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
We had a lot of issues with Fat Cow and in the short time we were hosted by them it cost us money and time and lot of both. They consistently told us it was our error but when we moved to Host Gator all of those problems disappeared. Our hired Web Designer told us he had never seen a host so slow in loading.

Fat Cow has a money back guarantee but I warn you they do NOT stand behind it. They advertise a 99% up time and that isn't true. My partner and I also noticed that when the site went down we couldn't get through to service with out a long wait and they have hold for their customer service chat.

Always they said it was our issue and tried to sell us on more packages and more add on features.
Chris (-no email-)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Hello !
Once upon a time i used fatcow.com and it was bad really bad.

a.) MYSQL:
-> database errors
-> slow connection
-> server is unavailable or not reachable

b.) server doesn't support resuming

c.) Important: verify the billing console!


d.) Support "LiveChat" is useless! Callcenter without any knowledge.

Everytime the same bla bla bla.
"We apologize for any inconvenience this may have caused you."

e.) Make a backup of your database: i lost my 4times in 1week !!

Now i have canceled my account

Kind regards,
Chris
Verdad (Verda.2010@h...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
WARNING - this is a true story and if you skip it you have yourself to blame for using Fatcow or Globat for web hosting. So pissed am I that I´m even giving entering my e-mail address so you can be sure it is legit. Fatcow is Globat - when you call customer service you get the exact same people, ask David. Globat´s ratings have gone so far down the toilet that they are trying to fool people with a new name. If you don´t believe me, contact their sales person who screwed up my account, his name is David and his number at Globat is: 877-513-7446, x6947
Over the last couple of years I have endured the worst service by Globat. So I figured things couldn´t get worse, their mistakes were an anomaly, so I didn´t move my account to another host - WRONG. Mistakes are the norm.
Here's my story - stick with it, it becomes a nightmare:
Issue 1: The epic begins. One day in late Nov-2009 I discovered that my 2 domains were suddenly split into separate accounts and I was sent an e-mail [read more...]
John Slaughter (Admin@M...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
The control panel is easy to use. Handling of domains/sub-domains is very easy and allows for updating of the WhoIs info as long as the domain was purchased from or transferred to FatCow. Extra domains are $20, about double buying them from direct sellers such as WhoIs or GoDaddy. File management is decent but needs some speed loading up. Setting up e-mail addresses is easy but editting is not.

The default e-mail client is AtMail but FatCow is using an extremely outdated version. FatCow also provides Horde and Squirrel mail. These were $4 a month extra when I signed up, but I think they are now free and the user can switch clients at will. None of these are what I would consider as really decent e-mail clients. They all allow for SMPT and IMAP.

There have been at least two times where the servers went down. Once was supposedly caused by a power outage. Apparently they have no backup power generators.

There is 24/7 customer support, but it is what I would characterize as [read more...]
Andres Alvarez (andres22791@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Great hosting the best one i've ever had, if i ever had a problem they've always help me very supportive.
john (-no email-)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Worst experience ever. I don't even know where to begin - just do NOT sign up with these incompetents
Sana (sana@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
NOT RESOLVED: Database Connectivity

UPDATE 11:55 EST

Our Network operations team was able to identify and resolve the conflict causing this problem. Going forward, we may need to restart some of the SQL servers to completely resolve this issue, but that should only cause a brief period of time when your site cannot connect to your database. Thank you for your patience as we work to fully restore service.


We are currently aware of an issue affecting database connectivity. If you use a database, you may see an error on your site regarding an inability for your site to connect to your database. Our engineers are aware of the problem and are working to identify the root cause. We will update this alert with new information as it becomes available.
SodaWerks (info@s...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Before FatCow was bought by a corporation, the hackers there were okay.

NOW - this is the biggest, fraud and scam webHosting site on the market.

Do NOT store your credit card info on their site, I have caught several of their employees using my credit card info, and they go after your CC details very aggresively, presume this is India doing this aspect, as the CC info is quickly sold.

TECH SUPPORT - useless
BILLING - never understands the billing aspect
SALES - will sale you anything but will not backup anything.
ACCOUNT - billing and account are clues in each dept and with each other's dept.

I ended up having to file criminal charges against Eric in the Business Dept (MA) and Calvin the PHX call center (AZ) for return of my monies. I am fed up with corporations stealing my money, then refusing to return it, then if I finally get them on a tort in the law, then they fee up the refund where as I do not get my money.

saying CON ARTISTS, SCAMMERS, CROOKS, THIEVES means [read more...]
Jay (djohnson2000@y...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
They are terrible!!! Very slow sites. Recently they had SQL problems and ended up deleting my sites database and then customer service told me I had never set up any tables in database and that was the cause of the problem. My site is still down while customer service has been looking into the problem for over 3 days. I told them I wanted to cancel and they said there will be a $35.00 cancellation fee. Stay away from this terrible hosting company!!!
J. Kirk (jkirk@i...)
Time Hosted: under 1 month.
Global rating
Cost
Customer Relation
Control Panel
FatCow is a Nightmare on Hosting Street. Four hours on the phone trying to get set up. Still not done. They have bills on my card for products that I don't have. Bank is now in pursuit and looking at the account.. I believeThey use manufactured names in customer service and billing. Caveat emptor. I now trying not to be a customer. Price seems to be negotiable depending on who you talk with. Like buying a used car.
Bojan (bokivaol@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Cost
As a costumer of Fatcow I have to say that I am not so satisfy with Fatcow. I have big problem with sending emails. Sometimes I can sent few emails (up to 5) from my website (Fatcow WebMail) and after that I can not for more than one day, after that few of them and again more than a day nothing, awful. Their specialists give their best but almost 3 days I can not send the email promotions form my website. I have to say that for me as a costumer is a big problem, because I am losing without advertising. I am thinking of changing hosting provider, but I will wait for a few days.
Denis Benis (-no email-)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
This host sucks! Once I signed up they sent me a email requireing me to fax them my personal ID! Here's a copy of the crap they sent me.

Hello,

Thank you for your recent purchase from FatCow.

We apologize for any inconvenience this may have caused you. We have tightened our security measures for credit card processing. Unfortunately, this means that sometimes legitimate credit cards get caught by one of our security checks. Hence, you were unable to activate your account. Please fax the following information to our Billing Department at 1-781-998-8340:
1. A copy of the front and back of the credit card used to make this purchase.
2. Your government issued photo ID.
3. Your phone number, so that we can call you in case there is anything else we need from you to complete this order.

You need to provide us with the credit card details, so that we could update the information and process the purchase or you can contact us at 1-888-278-9780.

Please reply to this e-mail [read more...]
C. L. Windel (wwwindel@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I tried for almost 30 hours to get my web page uploaded with GKG.net with nothing but continued frustration to show for it. In less than 15 minutes I was able to register a new domain with fatcow.com and get my page loaded on the web! FatCow's customer service is excellent and the mechanics of FatCow's site WORK....and work easily and quickly. Hallelujah.
Linda (pensnpages@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
The worst customer service I have EVER received. They seem completely incompetent and unable to answer simple questions. Their billing department billed me TWICE for one account and then tried to tell me they couldn't refund the duplicate charge without deducting the "domain credit" of $15. Dealing with their live chat is useless, as there is obviously a language barrier and they seem unable to communicate effectively.

I feel like they are running a dishonest operation and that they are dealing with me in bad faith. Buyer beware!
Dear Linda,

Please let us know your user name or domain name (you may email that info to oath@fatcow.com) and we'll try our best to resolve this issue in a best possible way.

The reason we are asking for more information is that we can't find a customer with email address that was provided within review.

Thank you,
FatCow team.

Marketing representative (jreynolds@maileig.com, ).
Toni Bagliazzo (bcole@l...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I signed up for Fatcow less than two weeks ago because of rave reviews about customer service especially, and in these two weeks I have given up on them. Some support people are offshore, almost always a disaster, and so far not a single question has been answered adequately. This morning I am having trouble uploading files "server not available". Then today I found the reviews on webhosting-top.com and my heart sank.

I'm gonna stop uploading my sites right now and stay with my present host, whose services I hadn't cancelled yet, fortunately. Nothing wrong with my present service, they are just pricey. Wonderful support, always (Futurequest.net).
Dear Toni,

We are sorry to hear about the troubles you have had with FatCow services.

Please let us know your user name or domain name (you may email that info to oath@fatcow.com) and we'll investigate and try our best to resolve this issue in a best possible way.

The reason we are asking for more information is that we can't find a customer with email address that was provided within review.

Thank you,
FatCow team.

Marketing representative (jreynolds@maileig.com, ).
Merl G. (merl@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
How have they handled your support queries?
On the first month you'll get a very fast query respond but after that you'll need to wait longer, 20 - 35 minutes to reach the tech team.

How have FatCow.com handled any problems?
Not sure, my problems aren't solved yet. I have no visitor but my website is down due to mysql open connection problem.

What kind of customer is this host suitable for?
For dummies

Would you recommend FatCow.com to friends?
NEVER!!!

For those who are trying to use fatcow, Here's the worst fatcow biggest problem:

1. Email sending/receiving absolutely 99.9% slow
2. don't plan to use MySQL. You'll get 'to many open connection' err so often.
3. No cronjobs
4. Apache access_log not accurate
5. use basicstate.com to monitor your web, you'll see that everyday your website will go down on its knees (4 - 9 hours) !!!
chuck (-no email-)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I signed up for a great deal: $88 for two years!. Prior to this, I had gone online and looked for reviews of Fatcow. I don't know how I missed this one prior to purchase but 99% of other reviews were positive.

I found their advertising misleading with regards to "domain for life" feature. Also, the free website creator (CM4all - limited version) had features (such as a media page) missing but this is not clear when you sign up for the deal. CM4all is billed as very user friendly but there were many questions for me as a novice. Questions that the customer support staff were extremely rude about answering.

I just requested a refund and expect them to give me less than a full refund. I'll be out of a certain amount of money for something that was time-consuming and frustrating. How stupid is that?
Mike Boyles (mikeboyles8@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Fatcow is just one in a group of bad hosting choices. I spent a month reviewing web hosting services and every low cost service I reviewed was rotten to the core. Fatcow support staff doesn't even know who owns the company. Fatcow (and the others I reviewed) are affiliated with larger services and Fatcow has no control over the servers. The servers are oversold and the billing and accounting department are horrible. It's like there's a guy sitting in a booth wearing several different hats. When the billing phone rings he puts on his billing hat and when the tech support phone rings he puts on his support hat, well you get the picture. Uptime was ok nothing to brag about, but because we were never able to get one website up and running that alone makes the uptime irrelevant. We applied for a refund in writing and after 3 weeks finally got it but we had to open a dispute through PayPal to get it.
NEVER give any of these low cost hosting companies your credit card number.
TH (tomshop1@m...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
As a long time user of FatCow, I have to say they have gotten so bad I will be pulling all my sites. Their tech support has become abysmal. E mail only works sporadically, the servers have become so slow that any server based apps grind to a halt. Sites are often not available. What used to be a wonderful hosting company has become an expensive joke, costing me time and money.

Tech support denies there is a problem and refused to fix anything.

DON'T WASTE YOUR TIME OR MONEY ON FATCOW!
-anonymous- (-no email-)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Fatcow's service is ridiculously bad. Whenever I contact them I get an unsatisfactory response. I noticed that they have the "Oath" on their website that if they do not fulfill their promise, they promise a free month. Well, I don't want a free month - I want satisfactory service. Ever since I sent them an email about the "Oath", not only they ignore my support issues, but are also unfriendly over the phone.

What a mistake. It seems I'm going to be leaving them soon.
Ron (ronaustin@w...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
I have only been using Fat cow for about a month. We are trying to use Joomla on it. It worked for about two days and then for two weeks all I could get was INTERNAL ERROR messages. They tried to blame it on Joomla, but after I threatened to drop the service they said it was a CGI poblem and fixed it. Now the site is very slow. Sometimes it takes over two minutes just to get the site loaded. I look at the repair tickets and they say, problem solved, but it is not. They say it is the SQL server and they are working on it, but won't give me any indication of when it will be fixed. SOON is all they will say. The service center, both phone and chat are quick to respond and very friendly, but also utterly worthless. I certainly would not recommend Fat Cow to anybody. We bought the year plan for around $90.00 and looks like we are going to kiss that money goodbye and find a more reliable host.
Kelvin (lord273kelvin@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
I hosted my blog in fatcow for a little over a month now, and I was very impressed with the user-friendly, feature packed control panel and awesome customer service. I recommended fatcow to my friends but with the recent experience I had, I am starting to regret it. Recently, my site had been running slower and slower day by day. Nowadays, it takes over 4 seconds to load. 4 seconds!! are you kidding me? what the heck is going on? I never experienced this kind of slow down even from the free hosts I had in the past. I'm really getting sick of this and I am just throwing my rotten tomatoes right now in faint hope of improving this situation. It's time to move your fatass, fatcow.
Fat Cow user (-no email-)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
DO NOT be fooled by the 30 days money back guarantee. I purchased hosting and was convinced by a friendly telephone operator to also buy back up service (additional $12.00). After realizing that FatCow could not accommodate my server needs-- they recommended a "Sister business". I cancelled, but was not given a full refund.
Citing... Refunds made for a thirty (30) day money-back guarantee will not include domain registration fees or setup fees, nor will they include any fees for additional services that are purchased in the first thirty (30) days. "
Tyler (junkmail194@e...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
I have been using FatCow's hosting services for over a year now to host a site for a non-profit, and the experience has been incredibly frustrating.

Setting up MySQL connectivity to the site is impossible - I spent countless hours trying to tinker with the PHP settings and on the phone/chat/email with customer support to find out why I could not access my databases from my website. The customer support was awful and marked my issue as "resolved" without having fixed a thing. I ended up switching all my code to a SQLlite database.

Today, I tried adding FTP users to no avail - I get an unexplained error that prevents me from doing so.

I would never use FatCow, but the non-profit who I manage the page for had already paid for their services. I would not recommend FatCow to anyone hosting a page requiring any level of dynamic content - a blog, etc.

Look to GoDaddy, LunarPages, or even Site5 instead.
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Watch your credit cards folks! They will bill you for things you never ordered and use credit cards you don't have on file anymore.

They have turned into SCAM ARTISTS.
-anonymous- (-no email-)
Time Hosted: under 1 month.
Global rating
Features
Customer Relation
Control Panel
Nothing works as advertised. This site is completely broken. Don't even think about it.
joanne (jdhart999@c...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I have been a Fat Cow customer for over 5 years but am preparing to move my websites to another host. I've been having response time issues on my discussion forum (phpBB) for the last 6 months and can not get Fat Cow customer service to resolve the issue. I've repetedly documented the the issue using timings from internetsupervision.com but to no avail. Help desk tickets have been ignored and calls to customer service have resulted in promises of improvement but ultimately no action. I have started to lose members because of the poor response times so I am left with no alternative but to move to another web host.
Roger Brooks (-no email-)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Don't go there. A horrible service. Terrible customer service. More downtime than other services, slow - there is simply nothing redeeming about them. Pick anyone else. It's not worth saving a few bucks for such a lousy service.
Michael McWatters (michael@m...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Since they were acquired, FatCow has gone downhill. Servers run slowly, tech support is spotty, fees keep increasing, and the control panel is at best klugey, at worst completely broken and unintuitive. Very disappointing, since they used to be one of the best.
Dave (dave@m...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Terrible customer service
These Fatcow testimonial(s) and rating(s) are the subjective opinion of our visitors and not of whtop.com staff.
Trademarks, logos & names are properties of their respective owners and protected by law.
Disclosure: Although we attempt to provide useful and accurate information we can not guarantee that it is always right. This is a professional website that may receive compensation from some providers which we review and promote or advertise, however that does not affect our reviews ratings!