EPowHost review

This review cover a general impression of epowhost.com product features like reliability, support, data center, price & more. Brand #3003, listed since .

Most Recent Customer Reviews

Humphrey Tyler (hstyler@g...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Our site is down and there is nobody a EPowHost to contact. I filed a complaint and got an e-mail back that more or less said they had received my complaint and they had assigned a "medium" level of urgency to our case. It's nice that EPowHost has a low price, but low price means nothing when site is down. There's nobody live to talk to. The phone number just has a recording on it. Time to find new hosting service!
Alison (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Site has been down for a week 0 Response. They processed my payment really quick, other than that have been totally unresponsive

Heres the numbers, call often, call late!
Administrative Contact:
ePowHost.com
Dmytro Kudryavtsev ()
+1.5092757151
Fax: +1.5092757151
PO Box 2351
Houston, TX 77074
US

Technical Contact:
AvaHost.net
Daniel Hart ()
+1.2143776057
Fax: +1.5092757151
PO Box. 2353
Houston, TX 77074
US
David Bianco (dbbianco@f...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
These people are the epitome of automated roboticism. If you want a service provider that will NEVER communicate with you as a real human being, this is the provider for you.

Otherwise, if you like your site to NOT get turned off every time your recurring renewal comes up... DON'T USE ePowHost! (2 instances)

If you don't like your site to be suddenly UNAVAILABLE for periods of time without any notifications as to why... DON'T USE ePowHost! (1 instance)

If you like having the ability to get a hold of a person to find out what's going on... DON'T USE ePowHost! (10 instances)

This company, and it may be just 1 man, does not have a phone to contact, autoresponders all emails, never provides service outage notifications, has NO cust svc, and bills through a 3rd party who also has no phone contact info for this company either. Even whois DB info is useless!

I consider a huge portion of "reliability" that I can depend on my webhost to keep me notified, this is NOT a feature [read more...]
MORE REVIEWS

Editorial Review


ePowHost has started early 2003 in the web hosting industry by providing a reliable service/support for personal web sites and small-to-medium sized business with the best web hosting solutions.
Now we are one of the major hosting companies. As we grow really quick we distribute web-space world widely permanently improving service features to keep your business always updated.

We Guarantee
30 Day Money Back Guarantee!
Try our hosting services and if you are not satisfied ePowHost will refund all your money. You will get back the money without any questions during the first 30 day period.

99% UpTime Guarantee!
Not less than 99% of all the time is our operational time. We'll refund all the money for the month when the uptime is less then 99%

Total Security Guarantee!
In case you use any card for the payment all the transactions will be carried out via payment service 2CheckOut (membership of Better Business Bureau and Verified by Visa program guarantees the highest security). Reviewing or storage of any card information is strictly forbidden for any third party (even for our company).

FAQ

Do you have a money-back guarantee?
Yes, we have a 30 day money back guarantee. If you are not completely satisfied contact us for a complete and prompt refund. Your account must be in good standing and must not have been terminated for violation of our policies to receive a refund.

Could I place adult content on your servers?
Pornography and sex-related merchandising are expressly prohibited on ePowHost servers.br /> Also prohibited are pirated software (warez), non-licensed MP3s or software, and hacker programs or archives. Spamming, or the sending of unsolicited email from our server or using an e-mail address or domain that is maintained on our machine as reference, is STRICTLY prohibited.

Is there a minimum contract period?
The only minimum periods for each account are the minimum periods for which each account type is available. Most accounts may be purchased on a 3-month basis.

Why don't you just give everyone their own IP address?
There are a limited number of IP addresses in the world and that number is rapidly being depleted. Once the IP addresses are gone, they're gone--there just won't be any more for anyone else. There is some work being done to establish a new system but it would take a very long time to implement it and it is not near completion yet. So, in an effort to do our part, we minimize the number of IP addresses we use. More than 95% of our clients use shared IP addresses and do not report that they have any trouble with them at all.
But if you want to have IP address we can give it for you for $29 per year. With your own IP, you can get SSL.

What types of payment do you accept? - We accept Visa, Mastercard, American Express, Discover/Novus, Online Checks, e-gold, webmoney, wire transfer. Contact us.

Do you handle the domain registration process?
Yes, we can handle and register new domains for you at a discount. If you are transferring a domain, you will need to handle the domain transfer yourself. We include all the information you need to contact your registrar and move the domain to our servers in the welcome email you receive after signing up. If you still have problems, email our support team and we will try to help.p>

Who owns my domain when I register it through you?
You do. You, or the person you specify when you sign up, will be listed as the administrative and billing contact on your domain and will retain full control over it at all times.

Who transfers my existing domain to your server?
You are responsible for making sure your domain points to our server. We will provide you with our nameservers which are needed to make this change. If you still need help, we will be glad to assist you, just contact Customer Services.

Is my account permitted to have commercial material?
Yes, definitely. We have clients whose material ranges from personal to corporate information. However, we do not allow certain adult content, spam, warez or illegal content with our services. See our terms and conditions for details on content permitted on our servers.

Do you provide tech support?
Yes, we provide our customers with technical support for any problems related to the services or tools we offer. If you require further assistance, simply contact our support group.

How can I register a new domain name?
You can register a new domain name for $9.95 per year if you are already our customer. Just follow this link: http://www.epowhost.com/domreg.html
After we receive your payment, we will register the name for you and you will be able to add it to your control panel.


What server software are you running?
We use Linux Red Hat and Apache web server software.

I want to accept credit cards through my website. Can I do this on your servers?
Yes, you'll need to find a shopping cart and you will need to have a merchant account with a bank or select billing service, like 2CheckOut.

How long does it take to set up service ?
This process normally takes a few hours, as long as your credit card is approved. You will receive your welcome and set-up information by email. Remember, it can take longer for your domain name to point to your new account. However, as soon as you receive your welcome message by email, you are ready to use your new account with your temporary sub-address.

Conclusion

Quick links:

Shared
Domains
Support
FAQ
Order NOW
Contact

Related links

  • Index of - ePowHost.com. - Index of /. cgi-bin/. Apache/2.2.26 (Unix) mod_ssl/2.2.26 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 Server at lists.epowhost.com Port 80.
Website research for EPowHost on December 12, 2011 by WebHostingTop

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Web stats

Owner: EPowHost.com
Web Site Title: Unlimited Domain Hosting - Low Cost Web Hosting Service - ePowHost.com.
Website Description: Quality cheap domain webhosting for only $3.95 a month with no extra fees. This price includes php access, a MySQL database and more! 30-day, money-back guarantee. No Setup fee and no minimum contract
Statistics
Site in business since:
Links to the site: 179
Details for http://www.epowhost.com
Website DNS: MX::eph1.epowhost.com - 174.34.253.28 ( Summerville )
MX::s100.avahost.net - 74.81.188.181 ( Wilmington )
ns1050a.avahost.net - 174.34.254.107 ( Wilmington )
ns1050b.avahost.net - 93.170.137.22 ( Dnipropetrovsk )
epowhost.com - 74.81.191.194 ( Wilmington )
Server Software: Apache
Website IP: 74.81.191.194
IP Location Country/State/City: United states / Delaware / Wilmington - see top providers in United States, Delaware
ISP Name / ISP URL: AvaHost.net / avahost.net
Facebook Shared Count: 2
Linkedin Shared Count: 1
Google+ Shares Count: 0

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ReviewsCustomer Ratings

The quick stats of EPowHost profile shows a note average of 2.8 out of 10, counting 4 opinions. (few listed on the top of the page)
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G L (idea-tree.com) (golden.larch@g...)
Time Hosted: 3 to 6 months
Global rating
Customer Relation
If you plan to do anything serious about your website, I would not recommend this vendor.

Pro: low cost, good PAST performance
Con: performance, customer service suddenly deteriorated in the last several month

I was fairly happy with their service until recently when suddenly all hell break loose: they changed DNS servers without notifying me, then I realized some files in my account are lost.

They do NOT have a phone or chat line where you can talk to a real person. And they have yet to respond to my repeated requests since I first reported the problem 3 days ago.

Now that I am looking for a project and needed to show a client my work, I have to rebuild it from scratch (by the way, they deleted my DB tables as well). Now I am stuck.

Go figure.
--

Note: I asked what their refund policy is. At first, I got a reply saying "tell me your complaint and give us another chance". After I told them of my issue, I have not heard from them again. Not even whether or how they [read more...]
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