Dotster review36 user reviews, 0 support responses, 0 testimonials, 13 products, 3 promotions, 4 social accounts, 116226 domains, 95739 hosted, Alexa #64927, listed 2005 (#614)
Most Recent Customer Reviews
Been trying for a full week to transfer a domain AWAY from dotster. Every ~24 hours I get "denied". I call they say oh, yeah, you need to do "this" even though I've done "this". And then ~24 hours later "denied" again. If I ever get this moved I'll be moving the rest of my domains. Do not go here, they suck!
the worst ever. often my mail and or server is down, they switch things up and kick me off without notice or transition. i have to spend hours trying to get back up again and again. i am dropping them asap.
Their support is the WORST. Currently, they screwed up my FTP access so that I can only log in to ONE of my sites. I put in a support ticket. It's been 6 days and I've gotten NO response. This has been a constant problem, the whole time I've been a client. I am currently in the process of switching everything over to godaddy.
At Dotster, the mission is to provide every customers with the online tools they need to compete successfully in their chosen marketplace. Dotster offers a range of innovative solutions to individuals and businesses designed to enhance online brand management. Because of our commitment to customer success, Dotster is one of the world's largest domain name registrars. We serve millions of customers worldwide and have millions of domains under management.
From its inception, Dotster was designed to deliver high quality products and services including:
- Web hosting and do-it-yourself website builders
- Custom web design
- Domain registration
- Security and privacy solutions
- Online marketing services
Dotster has carefully nurtured relationships with its customers, most of whom are small- to medium-sized businesses. Responding to their needs, Dotster has built a feature-rich line of value-added, easy-to-use services around its core domain name product.
Dotster understands that its customers value versatility, integrity, ease of use and timely response to support requests. By listening to our customers and responding to their needs, Dotster has developed a loyal and growing customer base that shares our core values. Because we deliver a secure, personalized Web presence with 24/7 support, millions of customers worldwide rely on Dotster as their trusted online expert.
The Dotster Commitment
All website hosting and domain companies are not created equal. For millions of people worldwide, Dotster has risen to the top of the online list thanks to the commitment we make to our customers.
That commitment includes:
one-on-one customer care: We will give you the products and services you would expect from one of the largest registrars in the world while providing the customer service and customized approach you would expect from a company that cares about small business.
Product and service innovation without the noise: We will not try to upsell you or bombard you with unwanted advertising. Instead, we will focus our energies on bringing you new product innovation, secure solutions, and credible deals in a professional setting.
Complete range of domain solutions: Because we have provided online services to individuals and corporations alike for more than a decade, we have the expertise and credibility to provide everything from domain registration and hosting to business email and custom web design. Our team of web experts is dedicated to giving you the one-on-one help you might need to create a web presence you can count on long-term.
Dotster strives to operate sustainably in all aspects of our business. We regularly add new sustainable initiatives to our ongoing efforts, and we've found that in many cases good business decisions go hand-in-hand with decisions that are good for the environment.
Here are some of our current efforts to be a more sustainable business:
- We purchase renewable wind energy credits equivalent to 150% of the power required for our web hosting servers. We also regularly improve our hosting infrastructure to conserve energy while adding reliability and performance.
- We offset the impact of our employee transportation by planting trees through the Trees for the Future program, and we plant a tree for each new Dotster hosting customer.
- We also purchase renewable energy credits equivalent to our total office power use.
- Our in-office recycling and waste reduction programs include reducing printing, paperless billing, battery recycling, and providing employees with reusable bottles to cut down on paper cup use. * We donate our used computer eiuipment to Free Geek and other similar programs for reuse, recycling, and technology education for the disadvantaged.
Dotster is committed to becoming a more sustainable business. One of our primary initiatives is to purchase renewable energy credits equal to 150% of our hosting server power consumption. This means that by hosting your website with Dotster, you're supporting renewable energy programs. Sign up for any Dotster hosting plan today and support the adoption of renewable energy.
150% renewable energy offset for all web hosting servers - We purchase enough renewable energy credits from BEF to offset all of our hosting power use and then some!
We plant a tree for you! - We purchase a tree from the Trees for the Future program for every new Dotster web hosting customer.
High-efficiency servers - Our hosting infrastructure is constantly upgraded for maximum reliability and effeciency, which reduces our power use over time even while making our hosting more powerful.
Eco-friendly hosting badges for your websites - Dotster hosting customers can add badges to their websites to promote that they are powered by renewable energy.
A green company - Learn more about Dotster's business initiatives to be environmentally friendly
Dotster's Certified Network Engineers manage a best-in-class datacenter, creating a stable and secure environment for your online business. Don't put your website in the hands of the unknown. Dotster knows your site is critical to your business and offers a 99.99% uptime track record and high performing servers using the latest technologies and network design. You can depend on Dotster's high standards of operation to provide the reliable and steadfast website hosting that matters to you.
Secureity & Flexibility
- Locking cabinets, cages and suites
- Secured data center access - 24x7
- Flexible space option, scalable for growth
- Critical and Video monitoring - 24x7
- Immune to typical failure conditions
- Instant bandwidth upgrades
- 99.99% network uptime track record
- Seismically braced cabinets and racks
- Dual independent power grid
- Fully redundant power and HVAC
- Constant temperature and humidity monitoring
- Fire-threat detection and suppression
- Tier-1 Gigabit and OCx Internet connections
- 8 gigabits per second transit capacity
Design & Engineering
- Best-in-class router, server, and firewall equipment
- Advanced data centers created and designed by technical experts
- Multi-homed, redundant network featuring Tier-1 Gigabit and OCx Internet connections
- Ongoing network optimization
Redundancy & Backups
- Reliable data storage
- Full network redundancy
- Data backups
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Dotster recently expanded its user-community platform, providing companies with online communities and next-generation social networking at four new price points.
In addition to the acquistiion, Sedo also announced it has formed a strategic long-term partnership with Dotster.
As a result of the partnership, Sedo will benefit from the company's large inventory and strong registrar presence.
Meanwhile, RevenueDirect customers will be able to use Sedo's monetization engines to access the world's largest secondary market for buying and selling domain names.
By acquiring RevenueDirect, Sedo aims to use some of RevenueDirect's features, including its strong customization features, templates, and landers, while offering current RevenueDirect ... [search all dotster.com news]
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Dotster took over my registrar, and locked up all my domain names (over 130) so that I cannot update the Domain Name Servers. There is ONE person working at the company who has access to update them now and he's too busy to work on my name server updates. I've been struggling with them for a week now while almost all of my websites are down. Their customer support staff is not knowledgeable and they do not help at all. BEWARE OF DOTSTER!
It took Dotster more than 3 weeks to admit that they closed my account and erased my files without notifying me.
Facts are the following:
1. According to their representative, at April 30, 2012 Dotster bought my former hosting company.
2. At May 4, I discovered that access to my former homepage is blocked and I can't login.
3. I was not able to contact Dotster customer service. Their direct E-mail address was not accessible.
4. Dotster people failed to respond my four requests about withdrawing files.
5. Dotster made a special login webpage for former fortunecity customers that in my knowledge never worked.
I believe that Dotster.com is not reliable and Dotster people do not follow good business practices. In my opinion, they should inform customers of their policy changes in advance (1); They should provide customers an option to opt-out and reasonable time for closing their accounts (2); They should respond immediately the requests and provide a public E-mail for complains [read more...]
Customer support is irresponsible and helpless. Dotster may change policies at once and do not notify you in advance. They even do not keep records in order. It takes a while to solve a simple problem like resetting login information. How can I rate Dotster after all?
Registered through 000domains which is part of Dotster. The only thing that makes me nervous about Dotster are all the bad reviews. But I've had no major issues with their service. Customer support has been fine for the few questions I've had and the knowledge base answers most questions.
At some point I will probably need to move to a dedicated ip or server but until then Dotster seem like they provide good value. The control panel seems more intuitive than GoDaddy's for sure, although all the same options exist somewhere when you look. So unless something goes wrong in future I'm happy with them.
Their admin panel is very un=user-friendly, too.
Do not try to run a business with Dotster hosting. You'll have nothing but frustration.
We have put up with Dotster problems for over 3 years now. Just because of the trouble switching. I have had enough now.
If you need e-mail for critical correspondence then go elsewhere.
They do not respond to trouble and will not even accept e-mail complaints - you must fill out online trouble form.
Knowledge base has conflicting set-up instructions.
They may be inexpensive, but can you really afford them?
1) Support decided that we were using too much space and had to migrate us to a new server. They did not even bother coordinating with us and just sent us one email but again no coordination and we were down for days.
2) After the move, we had to change all of our passwords and logins.
3) Our stats were removed and we did not have stats for many months and when we kept trying to get those recovered, they were non responsive and basically in a round about way it was too bad so sad. We have clients that relied on those stats so we had to use other methods to product stats.
4) I just tried to cancel my account and I was told that we would not receive a refund for any unused months in our plan. We have over 6 months left.
I have dealt with many hosting companies in the past and I would rate Dotster as the worst. Buyer beware. I have [read more...]
they change their name but service is same bad.
many peoples have problems with them, so please never think for this company to get domain name or any other service.
they dont have any customer support, they never reply your support tickets.
When I decide to hosting w/ dotster. I found that Support service very poor and slow. It takes 5-7 to reply you email.
After 3 week, I cancel hosting account they will not refund you. Also charge more for Domain register (that should free w/ hosting package.) I lost $240 for this stupid company.
control panel is unbelievable - it must have been made by someone that really hates other people. it doesn't make any sense, confusing even for people with a lot of experience with different control panels.
worst bit is the actual services. they are so problematic! email issues, forwarding issues, sites down issues, pages not loading issues. you name it. once you have any issue - it would take you multiple tickets and phone to get any of their support trolls to do what ever it is [read more...]
I had hoped for the amount of money I was spending that it would at least be reliable. Unfortunately, I suffered regular outages and aggravated customers.
I called customer support and endured long delays. Even after I finally got a rep, he told me it was a problem with Dotster's vendor and there was nothing he could do.
I would not recommend Dotster hosting
Yesterday, all of my sites went *poof*. They're all gone... all the databases, the php and html, the logs, everything. And not a single person at Dotster can figure out why or how to help me. The best they've been able to do is suggest that I haven't paid. Utterly useless morons.
1) No 1 800 number
2) WeB chat does not work at all tried it more than 50 times
3) Got always the same automatically generated mails and no response to my question
4) Lost many clients
I've had my sites hosted with Dotster (and my domain names registered through them) for quite a while, and I've never had any problem. Right when I first bought my hosting package I had a problem getting started, but their customer service people were super helpful and got the problem solved within probably 10 minutes of my phone call. They've been great for me.
is down (per phone, because they email they sent disappeared as well).
And it is getting progressively worse with the service interruptions.
fyi. The recent email no-go **NOT only forwarding, but also delivering to** lasted 3 weeks.
Definitely TWO THUMBS DOWN for this provider!
Their solution to this problem?
They (seriously) pitch you to purchase POP3 email addresses from them:
(except internal document #1037, Aug. 25, 2006)
> Dear E-mail Forwarding Customers,
> At this time, our e-mail forwarding mail servers have been blocked by
> Comcast. We are continuing to work with Comcast to resolve this problem
> and have not received a response from them on when they will be
> whitelising our Mail Server IP addresses. We appreciate your patience
> while we work with Comcast for a quick resolution.
> During the time that our IP address is blocked, we suggest that you
> either change the destination address of where your e-mail is forwarded
> to from a Comcast address OR purchase an E-mail only package that allows
> you to create mailboxes using your domain rather than forwarding mail
> to another e-mail address.
> Once again, we are truly sorry for the [read more...]
Regarding Dotsters legal battles:
It is funny that the previous review mentions Verisign - Their CEO was also just charged with security Fraud (see http://www.circleid.com/posts/verisign_director_charged_with_securities_fraud/)
I would like to see justice served with Dotster as well.
Secondly, don't assume that if you do not hear about any problems from them, that there aren't any most of the time. As already mentioned here they don't have a system status page, they do not inform customers about outages, system upgrades etc. and most of the time an upgrade means 24-72 hours downtime because they have no clue what they are doing. Most of the time YOU have to tell THEM about their software bugs, downtimes, that they are blacklisted again etc. - how about that?
It is very true that it is not unusual that they leave you without email sometimes for days, sometimes even for weeks(!) - without explanation or help. And don't think that [read more...]
10 good reasons to RUN ... FAST!
1.) CONSTANTLY down & UNRELIABLE service
2.) on and off blacklisted server, hence your email bounces back
3.) no 800-number
4.) response times usually well above 24 hours, if any!
5.) SERIOUS LEGAL TROUBLES (google dotster, lawsuit, cybersquatting)
6.) NO system status page - Hmmm, I wonder why....
7.) absolutely arrogant and ignorant when dealing with problems
8.) they SPAM your mailbox full with useless offers and sales pitches
9.) super incompetent customer support
10.) seem to lock customer accounts if they try to transfer domains away
STAY AWAY AT ALL COSTS OR YOU'LL REGRET IT.
The also hide behind several other companies such as:
They even removed their own(!) forums from their website (http://forum.mydomain.com/) in order to avoid that prospective/existing customers [read more...]
support not competent. Sending false information and do not apologies.
My only qualm is that they don't have a 1-800 number for customer support, but their support staff are down to earth and extremely helpful. I would recommend Dotster hosting to anyone.
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