Dot5 Hosting review

This review cover a general impression of dot5hosting.com product features like reliability, support, data center, price & more. Brand #2618, listed since .

Most Recent Customer Reviews

Don (wailuku1943@g...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Hopeless. Wrong billings, failure to cancel, etc. Customer service is a joke, especially online "chat" (Sir, please type the URL of your credit card statement . . . ." I am not kidding).

It seems clear to me that they simply are not in control of their operations.

No uptime problems, and site response is OK.

Email services are very weak. No IMAP (at least on their basic plan) and worse, if I issue multiple email addresses, the users cannot set/reset their own passwords.

I've also used 1and1.com and there is no comparison. I'm pulling my two remaining accounts from Dot5 by the end of the year, and moving them to 1and1, and I'm willing to do this even though it means losing money.
Lana (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
I've being hosting with them for about 2 years now. And I am really pissed at them at the moment. I have a website where I record my own audiobooks and publish them in .mp3 format. It's being a year since I started it. Then on Saturday all my .mp3 files disappeared. I called them and they said that storing media files are against their policy. So they just went and deleted it without any warning. So after a year they woke up and went on deleting files. Currently I am looking for a new hosting since I don't want to pay these people any more. If they gave me a 24 hour warning I would remove them myself and peacefully move them somewhere.
Ron Phillips (howl@t...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Uptime stinks, impossible to get in touch with support when you need it, cancelled after six months and they continued to charge for services for another two years ignoring emails and not answering phone calls
MORE REVIEWS
Award winner 2005

Editorial Review


Dot5Hosting (est. 1996) has built hosting packages that meets the needs of all potential customers, from home user to the commerce business user.

Dot5Hosting.com is still an industry top provider, although was recently acquired by EIG.
Their affordable packages, cheap domains are one of the reasons that Dot 5 Hosting has become one of the most popular web hosting packages in the past

With Dot5Hosting you can rely on:
- High level of customer service
- Guaranteed uptime
- Functional tools for management of your products
- Secure and reliable backups
- Money-Back Guarantee
- 24x7 Support

Data Center

Dot5Hosting (same as EasyCGI) uses the same two data centers in the Boston, USA

Their secure and solid network infrastructure gives virtually any server on their network the ability to access webfiles when a request occurs

Site data is parsed by a dual Big Iron load balancers and is controlled by DELL servers, which are split into application pools like FTP, Web, incoming mail.

Their network of over 1000 servers processes an estimated 7.5 gigabits of storage per second and is powered by N+1 power.

Control Panel

They use vDeck 4 which offers a highly customized and intuitive user experience. Check the full list of control panels, for more details..

Conclusion

Quick links:

Shared
Products
Marketplace
Contact
Support

Related links

Special pages


dot5hosting.com Screenshot
Website research for Dot5 Hosting on April 29, 2013 by WebHostingTop

Promotions

No website coupons announced! Looking to get a great webhosting deal using vouchers ? Checkout our current web hosting coupons list!
If you manage this brand, you must be logged in to update your promotions!

Add your promo code

Promotion:
Provide the start date
and end date if the promotions expires!
Your email
(will not be displayed)
How much is 2+2 ? Respond with 4
 

PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Personal Plan featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : vDeck
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

Domain Privacy to selected domains for $9.99 per year.

Disk Storage (Now Unlimited) Unlimited
Host Unlimited Domains On 1 Account Yes
Free Domain Name (NEW) Yes
Support International Domain Names Yes
POP3 Secure Email Boxes Unlimited
Log [...]
Plan URL : https://www.dot5hosting.com/dot5hosting/hosting.bml
$5.95/mo.
($ 11.95 after first term)
unlimitedunmetered 1 / unlimited
Site Backups and Restore featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : vDeck
Category : Backup
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Quick and Easy

Downloading lost files with the Site Backups and Restore tool is simple - there are only three steps to recovering your files!

File Specific Restorations
Daily backups are made as a part of regular system maintenance and are kept [...]
Plan URL : https://www.dot5hosting.com/product/site-backups/index.bml
$12.95/yr.
($ 16.95 after first term)
unlimitedunmetered 0 / unlimited
SSL Certificates Keep mouse
over features!
Price Updated
Protection & Google Rankings featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : vDeck
Category : Backup
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7

Perfect for businesses, organizations, and blogs where identity information needs to be protected; this SSL provides basic encryption shown by the "https" in the address bar.

$10,000 warranty
Customer data protection
May boost Google rankings

Why [...]
Plan URL : https://www.dot5hosting.com/product/sslcertificate.bml
$31.99/yr.
E-commerce Protection featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : vDeck
Category : Backup
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7

Perfect for businesses, organizations, and blogs where identity information needs to be protected; this SSL provides basic encryption shown by the "https" in the address bar.

Enhanced e-commerce conversion
Green "trust" visual bar
$1,750,000 [...]
Plan URL : https://www.dot5hosting.com/product/sslcertificate.bml
$269.99/yr.

Marketing information is managed by jreynolds@dot5hosting.com [login] Claim this businessCreate a free account to manage dot5hosting.com listing!

Customer Testimonials

There are no customer testimonials listed yet. You can be the first one to add your testimonial here.

Add your own testimonial

This form is used exclusively for positive feedback, for a regular review click here

Your Name
Email(will be obfuscated)
One Hosted domain name with this company
Testimonial
(HTML tags are NOT allowed!)
Minim 100 characters!
How much is 2+2 ? Respond with 4
 

News

1&1 Offers .name Domains for $2.99 - Web hosting provider 1&1 Internet (oneandone.com) announced on Tuesday that it is offering .name domain registrations in the US market for $2.99 per year.

The limited offer will run until December 21, 2004 and is available with all of 1&1's Web hosting packages. Existing customers are eligible to receive the price and there is no limit to the number of domains a customer can register.

"The .name promotion is intended to help our customers make a distinctive mark on the Web," says Andreas Gauger, chairman of the board for 1&1 Internet. "It opens new possibilities for users who want to personalize their Web presence with a particular name that may not be available on another top level domain. It's an additional way for us to ensure that we're giving our customers all they need to be successful."

Domain prices have dropped rapidly across the industry in the last year as Web hosting companies use low prices to attract customers in the hopes of selling them other ... [search all dot5hosting.com news]

Social Networks

No official account on Linkedin yet!
No official account on Google+ yet!
No official Blog yet!

Domains trend

ReviewsCustomer Ratings

The quick stats of Dot5 Hosting profile shows a note average of 2.6 out of 10, counting 17 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login

Add your own review [Toggle to basic/advance form]

Required info

Select Hosting Plan
Overall Rating
Time Hosted
Features
Price / Cost
Customer Relation
Control Panel
Your Social URL, Name or Usernameeg. https://twitter.com/YOURID or https://facebook.com/YOURID or https://plus.google.com/+YOURID
Your Email Or login and come back to this page
Customer identification(Not public visible. eg Customer=1120 or Account=2121 or Order ID=511AAS3)
Your hosted domaineg. mysite.net. If you have multiple domains, mention at least one!
Summary of your posteg. dot5hosting.com is best!
Your review HTML tags are NOT allowed! MINIM 100 characters!
Provide as much information as possible in your review! Too less information may be counted as not relevant and not approved!
How much is 2+2 ? Respond with 4
 
Tamer (-no email-)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
This is one of the worst you can get. I took their medium plan + 30 days money back deal, I canceled my account within the first week and asked for my refund. They just kept exchanging mail saying they refunded the money and asking me to fax my bank's account details and transactions so they can talk directly to my Bank!!!!. I got nothing from them and there is nothing wrong with my bank and they didn't even provide a reference number of their refund transaction although I asked for it. Then, it seems they blocked messages from my e-mail address and Just usurped my dollars. Its just a waste of time, money and effort. THE PLACE DOESNT WORTH IT
A Amel (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
Customer Relation
Control Panel
The most horrifying experience! The most awful webhosting company. I doubt if things can ever get worse with any other company no matter how bad they may be. Dot5hosting does not belong to this day & age, where customer service, support and customer satisfaction are highly regarded, dot5 have none of these! Above all their operators hardly speak English or even worse, don't seem to have any human comprehension to understand you, be it by phone, email or chat. Worst still, their site are often down. I wonder how can they be allowed to operate? Is there no regulatory body to do anything about it, at least they can be shut down, be eliminated as the most awful company on earth and put many suffering people out of their miseries!
bulldog (afsg_bulldog@h...)
Time Hosted: 2 to 3 years
Global rating
Customer Relation
Ever since they went to the new server and platform the service sucks. It takes forever for anything to load on our site. They said it was our site files but we loaded a completely new site with nothing in the databases and it take about 5 minutes for the new site to load and then any link you click it takes 5 minutes for that to load. These people have no idea what they are doing and should have just left the whole thing alone. I would recommend anyone looking for a host, look at any place other than dot5.
Jeff (jeff@s...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
I did their 3 month at a time, with a one year domain registration. This was a very easy to use company, and they had excellent customer service. I would highly reccomend them to anyone. And I also onened a second site thru them. They are better than others I have tried (like www.register.com )
-anonymous- (-no email-)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
vDeck is an awful system. The FAQ and knowledge base are not helpful. Most frustrating experience I've ever had as a web designer. I agree, they make it very hard for people who like PHP/MySQL, but I managed to get it working after several hours of trying to figure out how to connect to the databases on my own. I would recommend paying a little more money and getting an easier host to work with.
Joseph Miles (mail@m...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
They hosted my webiste http://www.metroins.biz and we are thrilled. Best Company Ever!
Tim (tim@m...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Dot5 was an account I got because they were cheap. I also purchased a domain through them. Now, trying to move that domain to my reseller account elsewhere, they require you to open a support ticket to get the domain unlocked. Well that was two weeks and several emails and phone calls ago, the domain remains locked, so I either pay eternal hosting costs or lose the domain. I'm ticked off with them, I would NEVER recommend them for any reason.
ARIEANNE HARRISON (-no email-)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I decided to go with another company after signing up for dot 5. Dot 5 was not as easy to use or user friendly as they had made it out to be. I cancel within the cancellation policy and it took a lot of e-mails and over a month to recive my money back.
Patrickulating (Patrick@b...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
They advertise that you can host up to 6 domains on one account. What they don't tell you is that only one of these domains will have email capabilities!

To read my shole story, check out the site I pounded out in about ten minutes at http://bewaredot5hosting.com/
-anonymous- (-no email-)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
I didn't need much, so I though I'd get the cheapest one !! They can't even handle my simple Php/MySQL web site. I particulaly made my web-site to be fast... My web-site never got a high transfer rate or good response time !! It was even going down sometimes... I was faster and more reliable on my AMD 900 Mhz, 256mbs html server on a Cable connection !!!
Patrick (pbirm2@y...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
STAY AWAY! STAY AWAY! STAY FAR AWAY! They are horrible. If you have a plain website, go with them. If you are into php/mysql, they are lost. Tech support is ran by a bunch of idiots. They have no people skills. I think they are all foreigners, who can't really speak english! No offence! I'm a foreigner, but at least I can speak english! No customer service training at all. After less than a month, I finally gave up and transferred my site. Thank goodness they offer 90 days money back.
jay (skitzoe708@a...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
i used this service $5/month i used this service for about a year it didn't really give me to many problems until i wanted to switch Name servers and i wanted to buy my domain name from them, so i paid the $7.95 a year and they still haven't sent me my information i keep asking them to send me the information needed to alter my DNS and to unlock it so i can transfer my domain name to a more reliable domain server.

Its been a week and they keep feeding me this garbage saying you'll recieve an e-mail 6-8 hours i checked every day and nothing yet every day i ask them they keep saying the same crap...

I advise you not to use this service, it is a waste of money their customer service is horrible.
Bruno (bruno_leduc@h...)
Time Hosted: under 1 month.
Global rating
Cost
Customer Relation
I am pleased to write this review. I have been trying to buy a domain with Dot5Hosting.... Here are the reasons I rate this hosting solution 1/10 !! Maybe they have a good price or good technical specs, but I never been able to register.. And at the end I was just discussed about their unprofesionnal staff.... There it is :

1) I have never had any news from them after buying my domain
2) I had to go chat with the guys online (at least 3 times) to finally have them to sent me an e-mail to ask me to send copies of my credit card
3) They asked me to send pictures of my credit card throught regular (not crypted) mail. When I told them this was an unsafe practice, they said it was for my own security !!!!! Seriously.... How professionnal is this ???????
4) After taking maybe an hour to explain them that I wanted to send them an encrypted file with all the information included, I sent them the e-mail and they just could not RECEIVE IT !!! I AM 100% my e-mail services work [read more...]
Patrick (pserviss@s...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I've just been taken for 60 bucks without what they claim a 30 full refund policy. Now I'll have to probagbly eat it and go on my way. Any suggestions?
Paid for membership 9/9/05 No progress or return emails.
These Dot5 Hosting customer review(s) and ranks are the subjective opinion of our visitors and not of whtop.com staff.
Trademarks, logos & names are properties of their respective owners and protected by law.
Disclosure: Although we attempt to provide useful and accurate information we can not guarantee that it is always right. This is a professional website that may receive compensation from some providers which we review and promote or advertise, however that does not affect our reviews ratings!