domain.com review47 user reviews, 0 support responses, 0 testimonials, 12 products, 0 promotions, 4 social accounts, 165625 domains, 1547 hosted, Alexa #16918, listed 2008 (#7145)
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This operation is designed to take as much money from you as they can. It was difficult to try to cancel my service and they somehow were able to get hold of a new charge card to bill me automatically. When I explained that their system didn't accept my cancellation, they just said they don't give refunds. Terrible service - you will regret using them.
I tried to get explanation, but they prefer to keep real prices hidden. All you see is "promotional prices".
Here we go:
Chat ID: xxxxxxxx
Initial Question: I am seeing a charge of 10.99 instead of 8.99 for domain privacy for the next year. Why is it sold as "8.99 per year" and later charged 10.99?
10:25:09 PM Deeksha C: Hi, my name is Deeksha, how are you today?
10:25:29 PM Ted: Hi, I'm not happy with the fact that one price is advertised and anther charged
10:26:27 PM Ted: Why my account is showing Domain privacy as 10.99 as opposed to 8.99?
10:27:57 PM Ted: Are you with me?
10:28:04 PM Deeksha C: Yes, I check for you.
10:28:12 PM Deeksha C: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question: What is your mother's maiden name?
10:28:39 [read more...]
Let's start with the 30 minute wait time just to have my Live Chat acknowledged. I am certain that puts people in a good mood... didn't work for me however.
Next is reviewing their client area. It is incredibly archaic and every element of their system seems to be out-dated. The words User Interface DO NOT exist in their arena. The dashboard is incredibly hard to navigate as there is no direction... just looks for various promotion and incredibly out-dated FAQs.
The domain wasn't listed in the clients dashboard whom just renewed the domain around 3 weeks before me writing this message. All I saw was an expired domain that the client had around 3 years ago. I contacted live support in an attempt to get to the bottom of this mystery.
Support didn't ask me anything [read more...]
About Domain.comDomain.com's web solutions have helped make our customers successful since 2000, and we are now one of the world's top players in domain registration and web hosting. We strive to provide innovative products and services at a great value. Our mission has been and still is to provide that rarest combination - the highest quality products and reliability AND the most affordable prices in the industry.
We specialize in affordable domain names, web hosting, VPS hosting, Email, SSL certificates, web design, and online marketing services. Our free domain services including URL Forwarding, Email Forwarding, Transfer Lock, and Total DNS Management, give customers comprehensive control over their domain portfolios.
Strong word of mouth referrals and long-term relationships have driven our impressive growth. We are committed to making our customers successful on the web.
Reasons to choice domain.com
Dual independent power grids
Fully redundant power and HVAC
Seismically braced cabinets and racks
Constant temperature and humidity monitoring
Fire-threat detection and suppression
Locking cabinets, cages and suites
24x7 - 365 days - Critical monitoring
24x7 - 365 days - Secured access to data center
24x7 - 365 days - Video Monitoring
Immune to typical failure conditions
Flexible space option, scalable for growth
Full network redundancy
Reliable data storage
Engineering & Design
State-of-the-art data centers created and designed by Industry Experts
Multi-homed, redundant network featuring Tier-1 Gigabit and OCx Internet connections
Best-of-breed router, server, and firewall equipment
Continued network optimization
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|(3 = 6.38%)|
|(42 = 89.36%)|
I've used their services for three years and been happy with it. This is the first time I've seen that something is out of order on their website, and here's were everything goes wrong. Several services have not worked for me the last month and when I contact them, the only answer I get is: "There is nothing wrong at our end, check your end."
There is obiously something wrong and they refuse to fix it.
I've now for the fifth time received a "There is nothing wrong at our end, check your end"-message and we're now about to change hosting client. What ever you do, don't use domain.com!!
Since more than 3.0 years I have subscribed to domain.com and, yes there were various goof-ups including non-knowledegable technical staff ever since 2009
The latest dis-service, however, slams out the bottom of the jar.
In recognition of the latest and absolutely worst mismanagement of technology and software application and planning is the fact that my web-site building software with which I worked for more than 3.0 years was simply discontinued by domain.com and I can just start from scratch.
Thank you Domain.com
I have been with domain.com for a couple of years and I am going to try and put this into appropriate words!
Do not ever use domain.com for anything - they are the worst hosting company I have ever encountered in 15 years of hosting. They are completely useless when you need support to such an extent that you will not believe me if I go into details.
Basically, on the last incident, they crashed and deleted all my 15 sites, 2 months later recovered some of them and my main site is lost forever, after 3-4 months of downtime I eventually managed to do a domain transfer thank goodness. We will have to do a complete re-development at our own expense. In all this time their support and help and communication was ridiculous and dismal. The take weeks to answer a support ticket. Yes not hours or days, weeks, even months!
They constantly reset your dns records and then all your emails crash for 1-2 days.
I think an orc started the company and appointed other orcs to take care [read more...]
Since purchasing hosting with this company in 2011 we have had so many problems. The main issue is that their customer support is appalling, which means that any problem takes ages to be dealt with and in our case, only after several incredibly stupid responses from domain.com which even with our limited knowledge reek of ignorance about web hosting. Our business has now been 6 weeks without emails. Apparently they changed servers last year without telling customers, changed online platforms, changed nameservers, all resulting in products not working. Did they inform their customers? No. Instead we are left with nothing working and no help from their customer support whatsoever. Trying to get hold of anyone in customer service with reasonable intelligence is impossible. We have come to the conclusion that our only choice is to leave them and go elsewhere. Cheap they may be, but the cost is priceless damage to our business, innumerable amounts of stress, emails, phone calls and time [read more...]
I used domain.com solely for registering my domain. I had it so my domain would then "point to" the URL of my host site - Square Space. Everything was fine for the first year. However, it seemed that once they "updated" their system and Control Panel, everything that had been working, no longer does. I've tried everything I could think of to get my domain to point to my host again, but it no longer works, and of course, customer service does not respond. Don't bother with Domain.com. Save your time and money and use another, more trustworthy, domain service.
If you want to see the problems you get from Domin.com go look at the side links on the left hand side of www.telestations.com/ and www.metromansworld.tv/ you will see for the past 5 day's all the links are broken. That will cause lower standings with search engines and persons will stop to visit that social network, Persons with links to me will remove them because they are now seen as broken. I hope a group of persons launch a class action against them for the problems they caused. All because of The Incompetent staff at Domain rune your hard work.com After they fix the problem they caused i will be migrating to Host Papa or Host Apoun or 1 of the 3 European service providers i use.
There is basically zero customer service, you will wait a minumum 30minutes to get someone on the phone who is usually not helpful at all. Their platform change has been in progress for the entire year I have had their hosting services. They have repeatedly screwed up my mail settings, and have had over 2 weeks total down time for my COMPANY WEBSITE during the last year.
After fixing the mail settings numerous times, (each person I spoke to told me the previous person did it wrong) the mail settings would be lost again within a week and I had many many lost emails. I HAVE LOST BUSINESS because of this company, and then they have the balls to call me and ask if I want to renew at the same price???? I explained my experience and asked what they were prepared to offer me for all the headaches they have caused, and they said they will renew it for the standard price as usual. I couldn't stop laughing! STAY FAR AWAY FROM DOMAIN.com
They suspended my account without notification.
I have called on 5 separate occasions to resolve the issue and they assured me it will be within 24-48hrs, almost 2 months later... still suspended!
I wait a minimum of 15 min on hold each time I call.
advice: Don't pay in advance, just month to month... that way when you find out how bad their service is, you can cancel.
Not much to say here, if you use them and get NO support whatsoever, ever, dont say you were not warned. I have never experienced such bad service, it's awfull, rediculous, they must be subsidised by someone because surely they cannot make a proffit this way!
I am quite ready to slit my wrists right now, i would have send them a pic of my dead body but then again, I don't think they would care! Can I be any clearer?
I just signed up with Domain.com last week to transfer my six domains to save money, to keep all my domain names and domains in one place, and also because Domain.com is known for not having any appreciable down time.
At first I had a lot of problems with the transfer process, but the rep and tech support walked me through everything over the phone. All the problems I encountered were due to my lack of knowledge about some parts of the process, but once I caught on everything transferred and all sites are now running smoothly, including email. It took about 36 hours to complete the entire process (there is a certain amount of wait time for the domain hosts and Whois to complete the process). I experienced about two hours down time, but that was because my email addresses with my old hosting company and Domain.com did not match and Whois didn't like that. So it's little things like that that can throw a wrench in the works. Still, Domain.com personnel were able to find out what was [read more...]
They host our Domain. --- that's it.
Recent changes to the cpanel on August 11-12 have resulted in e-mail issues. More than 5 Domain.com staff over the course of 7 working days can't get this fixed.
I have been with domain.com for years and have stayed with them as I find it very easy to set up domains and used to love their live chat. Now the customer support is apalling. You are waiting for days for any questions to be replied to and there is a lot of bugs (in my opnion) that make smooth operation difficult. The email set is always a problem for me and there is never anyone to sort it out for days when you set up a case.
Really annoyed at the moment. I now can't access my email through the website as they have changed the log in????????
They randomly upgrade your services and destroy all your DNS records. Your down for days, no email, no site, nothing.
I made the mistake of trying to register a simple domain with these guys which should have cost me less than $15. I never got the domain and their support folks couldn't figure out why--blamed it on a system transfer that they were going through. But they DID manage to charge my bank account for over $100. I tried to get support to help me a second time and they responded by hanging up on me.
Do yourself a favor and go with anyone else except Domain.com!
Hosting was terrible, site would stop resolving frequently. So I switched to another hosting provider, but left my domains here. Now they have messed up the site dns more than once, so my site keeps crashing. Customer service is impossible to get on the phone.
Domain.com will NOT release my epp codes, their support is non existent. This has to be the worst host and registrar. Oh and even their own panel is slower than dial-up back in the early 90's.
You get what you pay for.
As of May 2012 domain.com is pure garbage! They attempted to migrate everything to a new system and are failing miserably. Do NOT get hosting from domain.com unless you want long wait times for dns propagation (8 days and running in my case) and 25+ min wait times to get ahold of a customer service rep (who is clueless and doesn't even have the authority to actually help you). I have been fighting them for 8 days trying to get a few DNS entries correct in their new (and MUCH less reliable) system. It is literally as simple as migrating a zone file to a different server and they can't get it right. On top of that, as I type this their entire control panel and their own website is offline. Are you serious domain.com? If you can't even keep your own site up, how do you think that makes us customers feel about your competence? Well, i think I'm off to find a new hosting company!
shittiest service, support
i hate them.
worse than cancer.
i would die instead of choose them again.
Where the hell are their customer service people? Where do you email them for any issues? My email service from them have not able to receive emails for almost a month. I can't get hold of them, and I am losing potential business over this! Any body have any ideas or suggestions?...what a *%&^ nightmare!
I've gradually increased service uses and all has thus far worked impeccably, from domain registration (>15) to site hosting/management (>10). Interfaces are not the most recent and vary among services; gets the job done efficiently once you know your way around.
Can only highly recommend.
unbelievably slow... terrible. I have to go to somebody else, any advice? First loading of my page takes often more tha 2-3 minutes. Several times tried to make my case - their response is it works fine.... When anybody outside of domain.com wants to load my page, they say the same. Domain.com loads standartly within secconds. Our page does take several minutes. I have never seen anything like that....
Transferred several domains yesterday to take advantage of Domain.com's low rates. Forwarding email proved to be an impossibilit (seemed simple enough once i actually located the correct page, "orded" the service for $0, then returned to the domain control page to enter the address where i wanted mail forwarded to, but emails simply bounce back), and as of this afternoon my website isn't working either (something to do with name servers? Every hour or so my site seems to come up ok, but two minutes later goes into 404 land again). Dozens of emails (through their hopelessly confusing "case" system - no email address available for them) and no response at all, not even to say "we'll get back to you.) Phone calls reach a constantly closed call center. My customers have been calling all day and evening to find out why their emails bounce back and why my site is down. I can't even begin to guess how much money I have lost, and the embarrassment is possibly even more costly.
Their hosting plan used to be a decent deal; not the cheapest but not the most expensive.
I would not have even thought about changing domains, except within the last two months my shared hosted plan (which shares email servers) has had a problem where 90% of all my email gets returned as being blocked for spam.
I contacted Domain.com to see what we could do. They explained they understand that their email servers are being blocked and said its the 'chance' you take opting for a shared hosting account.
I asked if they were monitoring the email server to see who the offenders were, so they could remove them or limit their services to avoid getting the whole shared email service blocked. They indicated that although they don't condone this kind of spam behavior, they have no intention of taking any sort of action against the spam accounts.
I have since contacted godaddy.com who have stated it is a potential problem with shared accounts, but they take active measures to [read more...]
I was foolish to fall in to their advertising. They advertised everywhere and I thought it would be a good idea to give them a shot but I was sadly mistaken. The initial domain registration went pretty smoothly, however it was all downhill after that. Their control panel is very buggy, even something as simple as a nameserver change wasn't possible. After you set your nameserver, there's no way to update/change it later on. Their DNS management is a joke and never goes through. I tried contacting support, after waiting five days they just closed my ticket without even replying. Now I'm switching to Namecheap and domain.com **still** hasn't transfered my domain, it's been over five days.
Stay away. Far away.
With all the good hosting companies out there, there is absolutely no reason to use domain.com. Avoid at all costs.
Domain.com is awful... of all the registrars and hosting companies I have dealt with. Domain.com is by far the worse. Unfortunately a client registered their domain through domain.com. Their control panel blows, their support ticket system blows and they close cases without responding. They were charging my client $49/mo for site maintenance on a site that was never built as they agreed. Didn't even bother asking for a refund. Everything about them is frustrating. Tired of dealing with them the last few days. Wanna be far away from them as possible. We transfered the domain to godaddy and domain.com still has not sent us the info we need to finalize the transfer. Domain.com sux big balls.... excuse my lack of vocabulary.
The worst hosting I've used. It took me over 4 hours to install Joomla through their system. Their FTP service is crap and I had to manually recheck files on multiple occasions. Also load time was extremely slow. A very poor service. I recommend you use someone else.
Puts crap on website until you upload data, and even then it constantly 'loses' data and puts crap back up.
After deciding not to use their e-mail service I unfortunately had to have the domain servers transferred which took 4 days for domain.com to get right.
The whole company has no idea what they are talking about.
Because this is the primary domain for my server I cannot use ssh, telnet or ftp the way I normally do. Both verio and I wasted quite a bit of time trying to figure out what was wrong. The sendmail server is addressed as mail.domain.com so I cannot send mail, still.
I have sent three contact forms in. THe last escalated it to major impact when I found I cannot use the sendmail server. No response, still no name resolution. If they are going to shut it off so quickly [read more...]
I just thought I'd add another negative review for the statistics. When reading the other negative posts, I had a strong case of deja vu, because everything mentioned below is exactly what I went through. I am changing hosts and hope to live a life where I don't stress about whether or not my website will be operational today. Life's much too short to be worrying about such things.
Oh, I guess I'm supposed to comment on the following things:
PRICE: fine, but with all the stress involved, it's much too high.
CUSTOMER SUPPORT: I had to call 6 times before I actually talked to someone who actually knew what was happening.
UPTIME: I don't know what this means.
I can't vouch for their shared web [read more...]
But the biggest problem I've had so far has been support. To say it's been non-existent would be too generous. When I've called them directly, I'm given very vague answers with no concrete solution. I typically end up Googling the problem and trying to figure it out for myself. When I've emailed support, I receive one or two sentence replies that always end with 'we do not support coding, so I can't tell you how to do this.' I understand they don't want to have to debug problems, but they don't offer possible search terms or more [read more...]
I worked 3 long days to set up the website content (Sitebuilder is cumbersome and difficult to space and layout well)...initially they published a sheet that wasnt even the one I set up...after many attempts with Techs we were able to re-access the actual site I had set up...but only through Domain.com Account Users process....
I nor anyone else can access the Website through a typical web search so what am I paying for anyway.....now I'm faced with transferring my website to someone and risk losing much of what I worked so hard and long on...or worse yet perhaps, I transfer in a less that satisfactory site from Sitebuilder and I'm not able to edit it into the nice looking website I need to present to my ongoing and potential new customers.
Whether you are a beginner, novice or professional.....Domain.com is simply a bad choice!!
But after installing moodle on my website, I kept getting internal server errors (500). They would come and go. I contacted their customer service, and one of their reps got back to me saying that I was forwarding to another hosting service. I was not. So the rep tried again saying that I was putting all my files in the wrong folder. I was not. So the rep tried again and got to a part of the website that was working and copy-pasted some info into a response saying that everything was working. My problem was with a different part of the website and was *intermittent* so it's no surprise that the rep got something that was working.
In another issue, my web-pages take between 8ms and 8000ms to load. The same page can [read more...]
Someone tried to login using my account but he couldn't.
They blocked my access, and told by a message that I have to contact them there.
I tried to contact them hundred times, but with no response.
By the way, I am getting my message back from both emails and Help Requests I am sending them throughout their website form.
Their support is too bad, I think there is no support at all!!!
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