directNIC review

This review cover a general impression of directnic.com product features like reliability, support, data center, price & more. Brand #8330, listed since .

Most Recent Customer Reviews

Old Parts Warehouse (oldpartswarehouse@g...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Terrible support, clueless staff.
Purchase an upgraded package, no performance increase. Purchase a dedicated IP, never get one, support insists that you have one when you clearly do not. Remove dedicated IP, supervisor then moves you to a internal localhost address so you are no longer online.

Call again, get told you are being expedited and will be online within the hour. That was over 72 hours ago. I'm still offline. They have shut down my business and are holding my domain hostage.
apsulli (alexander.p.sullivan@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
DirectNIC is hands down the worst domain registrar and hosting provider I've had the displeasure of working with. They double-charged me several times, but that's minor compared to the repeated banning of my site with no waning or notification. When my WordPress install became infected, they simply disabled my account. No email notification, no phone call, no explanation whatsoever. All that my site itself read was "This account is suspended," which is extra awesome considering it is a resume website and I was job hunting at the time. That really looks good.

When I called to complain, I was told it was taken care of. The next day, still offline. I called again and was told that someone must have "forgotten" to reenable it. What a joke. No courtesy refund offer, no apology for lack of communication, nothing. Did I mention they delete ALL of your website data after two weeks f suspension? Even if you've paid a year in advance? Worst company ever.
Mike777 (mike777star@g...)
Time Hosted: over 3 years
Global rating
Cost
Customer Relation
Control Panel
directnic.com is worst
Suspend the service without notice. Tickets ignored. Completely ignore the customer. Worst customer service and worst domain registrar I've ever known.
MORE REVIEWS

Overview

About directNIC

It is not often that you come across a business that has a compelling story as unique as directNIC, one that you can relate to and suddenly want to be a part of. directNIC's journey in the domain name and web hosting business is one of hard work, determination, security and stability through the most challenging times, and an incredible passion for customer satisfaction no matter what the extreme circumstances are. And directNIC certainly knows a thing or two about challenging times and extreme circumstances.

It was during Hurricane Katrina, one of the worst modern day natural disasters to ever happen in the United States, that directNIC was faced with its biggest challenge. At the time of the Category 3 Hurricane, directNIC was located in New Orleans, Louisiana. Faced with a dire situation and a city under siege by a direct impact of the storm, directNIC took matters in their own hands not just to save their business, but to also keep the business of its hundred of thousand customers up and running during what would be the storm of the century. With a determined team, directNIC withstood the storm, a power outage that lasted several days, and a city that was under water all in an effort to keep the directNIC data center secure and stable and our customers' businesses online. With pure fortitude, a generator and 55 gallon drums filled with fuel, directNIC stayed fully operational in the most challenging of times. Not only did directNIC keep their own lights on and their customers' domains and web sites accessible, they also provided critical infrastructure support to keep other parts of New Orleans up and running. That is the directNIC way.

Going above and beyond is not something that directNIC suddenly learned to do that fateful summer in 2005. The directNIC brand established itself early on as one associated with trust, security, and a deep sense of compassion and understanding for our customers. Personalized customer service has always been a top priority at directNIC. Over the years, we have worked diligently to ensure that everything we do is for the benefit of our customers and continues to support the directNIC brand. Personalized customer service is our standard way of living and as we continue to grow, we do so with the same core customer centric business philosophy in mind. It is because of you that we are here and without you we wouldn?t be here.

We have grown to an international company but never have forgotten where we came from and how we got to where we are. Based in Grand Cayman, Cayman Islands, we are strategically positioned to continue providing outstanding personalized customer service to ensure that we meet the needs of our customers. We are honored to be your preferred domain registrar and web hosting services provider and as we come upon 10 years of being in business, we thank you for your support and look forward to another 10 years of being here for you.

We no longer offer Free Hosting. We highly recommend that our customers sign up for our new c-panel hosting, an intuitive web hosting control panel that allows full access to everything you need to take your web site to the next level. With cPanel, your e-mail, easy Wordpress installs, MySQL databases, access logs and much more are all available with just a few clicks. Our new hosting packages come with more disk and data transfer space; the ability to host multiple domains in one account and more.

Hosting packages start at just $4.95.

directNIC no longer offers Premium Hosting.

Our customers who currently have Premium Hosting are allowed up to 6000MB of Disk space and 1000GB of transfer per month for 1, 3, or 12 month periods.

It also includes:
POP3 Email Accounts
Email Forwarding rules
Mailing Lists
MySQL databases
Email Auto-Responders
Email Anti-Spam and Anti-Virus
PHP (with GD lib and most standard PHP modules)
Perl CGI
SSL support
subdomains and aliases
webmail access
web-based file editor
web-based mysql editor

directNIC Products

1. Affiliate Program
directNIC.com's affiliate program pays hundreds of active affiliates to promote directNIC's domain registration services on their Websites. You too can become an affiliate and start earning extra income. All it takes is a few minutes to enroll as an affiliate. Afterward, you place directNIC banners and/or text on your Website. You will earn commissions for each person you send to directNIC who opens an account and then registers domain names.
2. Tigershark
The custom Tigershark Web server recently was named the 8th top Web server in use on the Internet, according to a poll recently conducted by www.NetCraft.com. The custom Unix Web server, developed by Intercosmos Media Group, Inc. for directNIC.com?s free hosting service, is engineered to handle the highest volumes of traffic. The server allows great scale and security. Tigershark has been tested with up to 500,000 virtualhosts on a single server. Tigershark is available for custom licensing.

Related links

  • Directnic Hosting - Directnic Hosting. Everything you need for your web site. 99.9% Uptime; FREE Domain with any annual plan*; Email Accounts; Easy Script Installers; Plenty of ...
  • Domain Specialist - DirectNIC - Our trusted Domain Specialists each have over 15 years of domain name brokering experience, completing numerous transactions and are on hand to make the ...
  • Directnic Email - Directnic Email. Show them you mean business with an email address based on your own domain name. The only way to make sure you get the exact email ...

Special pages


directnic.com Facebook Cover
Website research for directNIC on October 27, 2008 by WebHostingTop

Promotions

No website coupons announced! Looking to get a great webhosting deal using vouchers ? Checkout our current web hosting coupons list!
If you manage this brand, you must be logged in to update your promotions!

Add your promo code

Promotion:
Provide the start date
and end date if the promotions expires!
Your email
(will not be displayed)
How much is 2+2 ? Respond with 4
 

Plans

There are no products or services listed yet! To add any hosting plans, you have to login into your account!

Marketing information is managed by sales@directnic.com [login] Claim this businessCreate a free account to manage directnic.com listing!

Web stats

Targeting: Cayman Islands, United States
directNIC daily Global Rank trend
Daily Global Rank Trend
directNIC Search Visits
Search Visits

Customer Testimonials

There are no customer testimonials listed yet. You can be the first one to add your testimonial here.

Add your own testimonial

This form is used exclusively for positive feedback, for a regular review click here

Your Name
Email(will be obfuscated)
One Hosted domain name with this company
Testimonial
(HTML tags are NOT allowed!)
Minim 100 characters!
How much is 2+2 ? Respond with 4
 

News

New Orleans Web Host Kept Growing - Despite the devastating effects of September's Hurricane Katrina, New Orleans Internet network InterCosmos Group has managed to persevere.
InterCosmos Group Web hosting provider Zipa (zipa.com), announced on Wednesday it has gained 990,000 hostnames between August 15 and September 15, almost entirely from the registration of new domains. During the natural disaster, Zipa staff labored to keep the company's operations online. Meanwhile, InterCosmos Group domain registrar DirectNIC (directnic.com) escaped the worst of the city's flooding, housed on the 10th and 11th floors of a 27-story office tower near Lafayette Square. DirectNIC employees live-blogged their efforts and posted photos of the Katrina's impact on the DirectNIC facility, in addition to Web cam broadcasting a video of looting on surrounding streets. [search all directnic.com news]

Social Networks

No official account on Linkedin yet!
https://plus.google.com/116860449436395150182
About: Since 2001, Directnic.com provides the domain name registration and web hosting services that bring your awesome ideas to the web.
Directnic.com account is having 3 followers and 6 plus one count. See recent Google+ Posts:
directnic.com GPlus Icon
- Many thanks to +Computerworld for sharing our tips for safeguarding vital data. In 6 disaster recovery do’s and don’ts from Hurricane Katrina survivors

No official Blog yet!

ReviewsCustomer Ratings

The quick stats of directNIC profile shows a note average of 2.1 out of 10, counting 10 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login

Add your own review [Toggle to basic/advance form]

Required info

Overall Rating
Time Hosted
Features
Price / Cost
Customer Relation
Control Panel
Your Social URL, Name or Usernameeg. https://twitter.com/YOURID or https://facebook.com/YOURID or https://plus.google.com/+YOURID
Your Email Or login and come back to this page
Customer identification(Not public visible. eg Customer=1120 or Account=2121 or Order ID=511AAS3)
Your hosted domaineg. mysite.net. If you have multiple domains, mention at least one!
Summary of your posteg. directnic.com is best!
Your review HTML tags are NOT allowed! MINIM 100 characters!
Provide as much information as possible in your review! Too less information may be counted as not relevant and not approved!
(please specify which plan you used)
How much is 2+2 ? Respond with 4
 
directnicsucks (ditraxitax@y...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Directnic.com is the worst domain company ever
They lack the ability to evolve with the times. Look at the site, it's the same site for the past 11 years. They are not hard workers, trust me. If they were, you'd see innovations, better pricing, and most of all, amazing customer service.

Instead, you see a stale site that lacks functionality. A support "team" that sounds like it's just him in his bathroom and a ticket system that is so terrible, the "techs" basically tell you how you are wrong about this or that every single time. They are not trying to help and they do not care to succeed. They are just trying to survive at this point.

Grand Caymans? Why the Grand Caymans? Because the people are so tech-savvy over there or because this guy is a complete moron and does not understand a single thing about customer service or support. It took me 2 years to transfer 10 domains from them simply because their system kept putting my domains into HIGH SECURITY when I was specifically changing them to NORMAL SECURITY. [read more...]
pwagner (pamelawagner3@m...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
crap! trouble ticket system is a joke.
keep closing my trouble tickets without helping me. i said i can't get info my cpanel. they said they can and closed it out.
R (meandstephen@y...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Horrible CS, spotty reliability
They routinely make changes to plans without notification and have a single knee-jerk reaction to any issues where the webmaster may have overlooked an exposure: Shut down the site and suspend the account without any contact or question.

Their customer "service" department is difficult to reach or get a knowledgable answer out of. Don't even bother with the "Live Chat" feature - never once have I found anyone on it, though it always says someone is available, and I have always attempted using it before submitting a trouble ticket, which is about a monthly occurence. Oh, and don't bother them on the weekend or in the evening (you know: high traffic times when a crash really hurts). They're not there then.

I will not post any revealing account information here for fear of retribution.
Mike (scit@o...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
The customer support is the most horrible I have ever experienced. The people that support you are very inexperienced to the point that every question take a inquiry to their “developers”, or you get the answer “I am the only one around and don’t have time for that question”. If you are looking for a one person show, no support and horrible customer service that are not knowledgeable, this is your company.

Oh, and when I tried to transfer my domain away from Directnic, even when I got an email stating that they will do it, they don’t! You have to exercise the procedure that overrides the hosting company that holds your domain hostage.

I have used the company for more then 5 years. For the first few years they were good, but something has changed in the last 6 months to a year. There must be something about them changing to a Cayman Island Company.
Anthony (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
After years of hosting personal family oriented files Directnic removed those files without a whisper. After repeated attempts to determine the cause their tech support erroneously informed me that an e-mail was sent prior to inform me that I was over the filesize and storge limits. I created an email filter for the Directnic coresspondence and assured them no such communication occurred. Fortunately I did not trust their servers as the sole repository for files containing images of family--because they were unable to restore those files. Though I stood by them through Katrina--they dropped me in its aftermath. Now that I have grown beyond their meager hosting options the only thing I'll miss is the time spent trying to convince that representative not to lie about my circumstances and recognize "human kindness and being" . . .
antonio (imaginateca@g...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Never had a problem whith them after 8 years of relationship. Renewing or registering is easy and fast. The customer response was fast whenever I needed. It is Ok to my needs.
Steven Hill (stevenhill@y...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Expensive and not user friendly, will not renew domains or hosting. Only reason to do business with DirectNIC was a promo offer which as expired.
These directNIC customer review(s) and ranks are the subjective opinion of our visitors and not of whtop.com staff.
Trademarks, logos & names are properties of their respective owners and protected by law.