directNIC review10 user reviews, 0 support responses, 0 testimonials, 11 products, 0 promotions, 4 social accounts, Alexa #82773, listed 2008 (#8330)
Most Recent Customer Reviews
Purchase an upgraded package, no performance increase. Purchase a dedicated IP, never get one, support insists that you have one when you clearly do not. Remove dedicated IP, supervisor then moves you to a internal localhost address so you are no longer online.
Call again, get told you are being expedited and will be online within the hour. That was over 72 hours ago. I'm still offline. They have shut down my business and are holding my domain hostage.
When I called to complain, I was told it was taken care of. The next day, still offline. I called again and was told that someone must have "forgotten" to reenable it. What a joke. No courtesy refund offer, no apology for lack of communication, nothing. Did I mention they delete ALL of your website data after two weeks f suspension? Even if you've paid a year in advance? Worst company ever.
Suspend the service without notice. Tickets ignored. Completely ignore the customer. Worst customer service and worst domain registrar I've ever known.
About directNICIt is not often that you come across a business that has a compelling story as unique as directNIC, one that you can relate to and suddenly want to be a part of. directNIC's journey in the domain name and web hosting business is one of hard work, determination, security and stability through the most challenging times, and an incredible passion for customer satisfaction no matter what the extreme circumstances are. And directNIC certainly knows a thing or two about challenging times and extreme circumstances.
It was during Hurricane Katrina, one of the worst modern day natural disasters to ever happen in the United States, that directNIC was faced with its biggest challenge. At the time of the Category 3 Hurricane, directNIC was located in New Orleans, Louisiana. Faced with a dire situation and a city under siege by a direct impact of the storm, directNIC took matters in their own hands not just to save their business, but to also keep the business of its hundred of thousand customers up and running during what would be the storm of the century. With a determined team, directNIC withstood the storm, a power outage that lasted several days, and a city that was under water all in an effort to keep the directNIC data center secure and stable and our customers' businesses online. With pure fortitude, a generator and 55 gallon drums filled with fuel, directNIC stayed fully operational in the most challenging of times. Not only did directNIC keep their own lights on and their customers' domains and web sites accessible, they also provided critical infrastructure support to keep other parts of New Orleans up and running. That is the directNIC way.
Going above and beyond is not something that directNIC suddenly learned to do that fateful summer in 2005. The directNIC brand established itself early on as one associated with trust, security, and a deep sense of compassion and understanding for our customers. Personalized customer service has always been a top priority at directNIC. Over the years, we have worked diligently to ensure that everything we do is for the benefit of our customers and continues to support the directNIC brand. Personalized customer service is our standard way of living and as we continue to grow, we do so with the same core customer centric business philosophy in mind. It is because of you that we are here and without you we wouldn't be here.
We have grown to an international company but never have forgotten where we came from and how we got to where we are. Based in Grand Cayman, Cayman Islands, we are strategically positioned to continue providing outstanding personalized customer service to ensure that we meet the needs of our customers. We are honored to be your preferred domain registrar and web hosting services provider and as we come upon 10 years of being in business, we thank you for your support and look forward to another 10 years of being here for you.
We no longer offer Free Hosting. We highly recommend that our customers sign up for our new c-panel hosting, an intuitive web hosting control panel that allows full access to everything you need to take your web site to the next level. With cPanel, your e-mail, easy Wordpress installs, MySQL databases, access logs and much more are all available with just a few clicks. Our new hosting packages come with more disk and data transfer space; the ability to host multiple domains in one account and more.
Our customers who currently have Premium Hosting are allowed up to 6000MB of Disk space and 1000GB of transfer per month for 1, 3, or 12 month periods.
It also includes:
POP3 Email Accounts
Email Forwarding rules
Email Anti-Spam and Anti-Virus
PHP (with GD lib and most standard PHP modules)
subdomains and aliases
web-based file editor
web-based mysql editor
Owner by DNC Holdings, Inc , http://dnc.io/
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InterCosmos Group Web hosting provider Zipa (zipa.com), announced on Wednesday it has gained 990,000 hostnames between August 15 and September 15, almost entirely from the registration of new domains. During the natural disaster, Zipa staff labored to keep the company's operations online. Meanwhile, InterCosmos Group domain registrar DirectNIC (directnic.com) escaped the worst of the city's flooding, housed on the 10th and 11th floors of a 27-story office tower near Lafayette Square. DirectNIC employees live-blogged their efforts and posted photos of the Katrina's impact on the DirectNIC facility, in addition to Web cam broadcasting a video of looting on surrounding streets. [search all directnic.com news]
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They lack the ability to evolve with the times. Look at the site, it's the same site for the past 11 years. They are not hard workers, trust me. If they were, you'd see innovations, better pricing, and most of all, amazing customer service.
Instead, you see a stale site that lacks functionality. A support "team" that sounds like it's just him in his bathroom and a ticket system that is so terrible, the "techs" basically tell you how you are wrong about this or that every single time. They are not trying to help and they do not care to succeed. They are just trying to survive at this point.
Grand Caymans? Why the Grand Caymans? Because the people are so tech-savvy over there or because this guy is a complete moron and does not understand a single thing about customer service or support. It took me 2 years to transfer 10 domains from them simply because their system kept putting my domains into HIGH SECURITY when I was specifically changing them to NORMAL SECURITY. [read more...]
keep closing my trouble tickets without helping me. i said i can't get info my cpanel. they said they can and closed it out.
They routinely make changes to plans without notification and have a single knee-jerk reaction to any issues where the webmaster may have overlooked an exposure: Shut down the site and suspend the account without any contact or question.
Their customer "service" department is difficult to reach or get a knowledgable answer out of. Don't even bother with the "Live Chat" feature - never once have I found anyone on it, though it always says someone is available, and I have always attempted using it before submitting a trouble ticket, which is about a monthly occurence. Oh, and don't bother them on the weekend or in the evening (you know: high traffic times when a crash really hurts). They're not there then.
I will not post any revealing account information here for fear of retribution.
Oh, and when I tried to transfer my domain away from Directnic, even when I got an email stating that they will do it, they don’t! You have to exercise the procedure that overrides the hosting company that holds your domain hostage.
I have used the company for more then 5 years. For the first few years they were good, but something has changed in the last 6 months to a year. There must be something about them changing to a Cayman Island Company.
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