datagate.co.uk review2 user reviews, 0 support responses, 0 testimonials, 4 products, 0 promotions, 1 social account, 121 domains, Alexa #13770563, listed 2005 (#565)
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However, Drupal site is rather large and quite complex, so I needed a Linux VPS. I needed a VPS so that I could set up specific FTP accounts, specific permissions, private sections, secure sections, etc. I could list at least 10 more reasons why...
Unfortunately, when asking for root or even admin access, I was told "You already uploaded files with FTP protocol... You don't need admin access to server. It would just some mess without any gain." to which I asked why?
After a few further emails (which I polite may I add) mainly about a db error which I don't care about, this was final one (the '>' prefixed lines is my previous email):
> Oddly this is not in my copy of database or as [read more...]
About datagate.co.ukDataGate exists to provide the highest quality of Business Hosting and Hosted Application Solutions to successful businesses. Their focus is primarily within the UK and across Europe. They pride themselves on the calibre of their 24.7 support and their bespoke Service Level Agreements (SLAs).
Since 1997, DataGate has been delivering on its promises. With customers in 15 countries across Europe, the USA and the Middle East - including Microsoft, BAE, the Police, Mathmos, Red Dwarf and many more - they value their reputation as a quality out-sourcing provider.
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on-IDLE says the partnership with DataGate opens up its services to more customers that are beginning to adopt XML and Web service technology in order to power Internet solutions. The new service has officially gone live at DataGate.
The partnership, says on-IDLE, will allow the company to deliver development based on its in-house o-iCORE XML framework. The new solutions, says the company will benefit developers and ISPs, eliminating uploading and maintenance problems traditionally encountered during development.
"We find that most ISPs cannot offer the database and server root access support necessary to run XML-based content management systems," says Ane-Mari du Toit, co-founder and sales [search all datagate.co.uk news]
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After months of arguing, we finally got root access to our own server, which should've been provided at the start, and found out that every night, during the backup, there was a problem with the network card. This turned out to be due to the age of the Linux Kernel they're using.
I told them about the kernel problem and we were told 'I wouldn't worry that much about this to be honest. You don't have "3 year old kernel" '... despite it being released in 2009.
I then asked if our backups were ever verified, and I was told they're backed up over Samba, which raises all kinds of questions over file permissions, and that these backups are never tested, despite us paying for them.
When I've asked recently about the network card timeouts, I was told this was looked [read more...]
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