Chilly Domains review

20 user reviews, 0 support responses, 0 testimonials, 0 products, 0 promotions, 2 social accounts, Alexa #4264869, listed 2006 (#3395)

Most Recent Customer Reviews

kari (-no email-)
Time Hosted: over 3 years
Global rating
Customer Relation
Don't use this company
As others, the service used to be just about OK although tardy. It is now non-existent, have lost access to sites, one site completely down, also email problems. As the company hasn't gone bust it is tricky to get access to my domains to transfer them. VERY dodgy.
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Appalling support. Submitted numerous support requests through web portal. No reply. No support.
Are they really bankrupt?
freddy (-no email-)
Time Hosted: over 3 years
Global rating
chillydoms move
I got caught with this lot, changed my domain instant by using nominet cost £12 but it was instant all you need is a new host then as soon as set up you can upload yoyur website should be up and running in a day or 2
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Editorial Review


Übernahme der insolventen Hanival GmbH (chillydomains) durch Ledl.net GmbH

Sehr geehrte Damen und Herren,

wie Sie möglicherweise festgestellt haben, kam es bei Chillydomains in den letzten Wochen und Monaten zu erheblichen technischen, administrativen und wirtschaftlichen Problemen. Die Hanival GmbH als Betreiber des chillydomains Domain- und Hostingangebots befindet sich seit 20.12.2012 in Insolvenz.

Im Zuge der Masseverwertung wurden alle operativen Agenden (Domain- und Webhostingverträge, Serversysteme und Portale, sowie offene Forderungen) am 18.01.2013 durch die Ledl.net GmbH Domaintechnik® übernommen, mit dem Ziel den derzeit durch die Konkurswirren enttäuschten Chillydomains Kunden umgehend wieder ausgezeichnete Servicequalität zu bieten. Weitere Informationen dazu.

Wir werden in Kürze auch den Telefon- und Emailsupport wieder herstellen. Bis dahin nutzen Sie für Anfragen zu Chillydomains bitte das neue eingerichtete Forum unter www.Chillyforum.at

Ihr neues Provider-Team von Domaintechnik®, Ledl.net GmbH

--------------
Acquisition of insolvent Hanival GmbH (chillydomains) by Ledl.netGmbH - domaintechnik.at

Dear Ladies and Gentlemen,

As you may have noticed, Chillydomains had significant technical, administrative and economic problems during the recent weeks and months. Hanival GmbH as operator of chillydomains domain and hosting services is in bankruptcy since 20.Dec.2012. To recover all operative agenda (domain and hosting contracts, server systems and portals, as well as open claims) all assets were taken over by the Ledl.net GmbH on 18.Jan.2013, with the goal to offer excellent service quality to all Chillydomains customers from now on.

Ledl.net GmbH, known under the brand name Domaintechnik® , is a quality supplier for web hosting and domain administration. With 14 years of experience in the Austrian and international market, Ledl.net GmbH with its technical stability and resources, is one of the leading web hosting providers in Austria.
Ledl.net GmbH, Domaintechnik® is acquiring all customer relationships.

If you have already paid for the current domainregistration and webhosting year, you will receive this service year without any additional costs.
Claims resulting of the default of the insolvent Hanival GmbH and deleted domain names must be registered in the bankruptcy proceedings.

Also hosting and email services for your domain name will be continued by Ledl.net GmbH at no additional cost for the current hosting year.

As an immediate measure, the reactivation of blocked customers domains, websites and email servers was performed. Following measures are already in progress:

* Stabilization, upgrading and maintenance of all chillydomains servers
* Protection and improvement of all customer website and email services
* Immediately ensuring all necessary domain renewals.
* Contact point for further DE-domain management.
* Restore chillydomains phone and e-mail support by our support team from 1. Feb. 2013.

We have installed the Chillydomains emergency portal at www.Chillyforum.at for urgent problems.
Please contact us with any problems concerning your website and domain names in this forum, so we can assist you immediately!

We are pleased with the short-term solution for most Chillydomains problems.

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Website research for Chilly Domains on January 25, 2013 by WebHostingTop

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https://plus.google.com/114188917778952419756
About: Wir sind seit mehr als 15 Jahren in der Hosting-Branche tätig und verfügen über unsere eigene, unabhängige technische Internet-Infrastruktur, namentlich unser autonomes Internet-System AS44904. Als unabhängiger österreichischer Hosting-Provider haben wir auch eine Software-Entwicklungsabteilung und ein qualifiziertes Support-Team. Damit können wir allen Kundenanforderungen optimal gerecht werden. Sie sprechen bei uns nicht mit einem CallCenter sondern mit Fachleuten aus der Praxis.
Chilly.Domains account is having 3 followers and 4 plus one count. See recent Google+ Posts:
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- Register these new gTLDs (special offer):Only EUR 1,-: .accountant, .bid, .cricket, .date, .download, .faith, .loan,.party, .racing, .review, .science, .trade, .webcam, and .winOnly EUR 3,- for .click, .link and .top domain names! Register over 200 new Domain Names, domain check

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ReviewsCustomer Ratings

The quick stats of Chilly Domains profile shows a note average of 1.3 out of 10, counting 20 opinions. (few listed on the top of the page)
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Peter Langhammer (pl@r...)
Time Hosted: over 3 years
Global rating
bankruptcy finally
Hanival Internet Services GmbH 1070 Wien, Kirchengasse 13/1A Eröffnungsdatum: 20.12.2012 Anmeldefrist: 07.02.2013 Prüfungstagsatzung: 21.02.2013 Insolvenzverwalter: Dr. Christof Stapf Rechtsanwalt, 1010 Wien

bankruptcy finally
Mart6719 (martinambler@h...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
chillydomains no service
no emails have come through in over 4 weeks. Have they gone bust? Does anybody know what customers can do? I am using backup email contact but all correspondence given out ove years has email from chillydomains
lmc (dave_l@a...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Worst hoster I know
Website down since 4 weeks, no reply from service, no reply by calling the service line,

What more do I need to say?
peter langhammer (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
hands off, don't deal with them, terrible
worked ok until summer 2012, then the troubles occured.
since 1st of october more than ten e-mails to the support-team were not answerd, no telephone-support reached.
since ten days their mailservers are down, can't accept mails on our accounts.
after terminating the contract they don't deliver the necessary tranfer-auth-code to us since 2 weeks.
hands off, don't deal with them. terrible!!!
they will go bankruptcy.
Bhavesh (careers@f...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Crappy Service at its best.
My website remains down more than its remains up. I must have sent atleast 30 emails to the support. They just do not revert. I am not even to transfer the domain. We are so stuck. Our clients say, that how can you offer services when your website is not even working.
No contact number, nothing.
Thumbs up for the crappiest service.
david (david.reiner@g...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Hands off of chillydomains
I had no problems in the last years but since a few months everything seems to go crazy. Servers are down, mailservers won't work and my newest domain got hosted on the same outdated server as my other ones. I can not even install the newest Wordpress version there.
No reactions from the customer "service". No reactions from the CEO of the company (not even from his secretary or anyone else).
I patiently tried to reach them now for two months and decided to cancel my plans. Now I am afraid the domain transfer will not work as well.
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
repeated complet breakdown over tendays and once over 25 days within a couple of months. No web-site and all e-mails lost!
Double debit entry in the lasrt year, but after hardship I got the money back. Last four weeks I sent e mails of complaints and finaly 3 e-mails of dismissal without response but they must give me the codes of the domain for to change the provider at least within 5 days. So I´m waiting. And never more chillydomains:
iT´S REALLY CHILLY!!!
Suevancoppenhagen (s.vancoppenhagan@o...)
Time Hosted: over 3 years
Global rating
Customer Relation
Extremely unhappy!
My site has been down for over a month now as it has been locked despite being fully paid up until October next year. I have tried contacting Chillydomain offices and customer service in Austria, India, USA and UK without any answer by phone or email.
Basically, as I am unable to even transfer my domain, Chillydomains is essentially guilty of theft and as such have approached my solicitors. They should be closed down as soon as possible in order to protect unsuspecting new and potential customers.
Harry (kater_harry@h...)
Time Hosted: 3 to 6 months
Global rating
Features
chillydomains are total bad
no support - daly crash - email server and apache server crashed and no telefon or email support answer
Dominik Danter (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I advise everyone to stay away from this provider.
The DNS has not been working for over 4 days now, it took the customer service over 4 days to respond to my mail.

I asked about the DNS Problem, the customer service reported that their team was working on the HTTP problem.

Kind regards
Dominik
teltrsh (teltrish221@b...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Chillydomains Constant Crashing
This provider has constantly crashed on me, making it unable to publish or view web pages, as request does not find URL.
They never reply to emails, requesting answers, or when their system server will be up and running again.
This is costing me a lot of costumers
N Subramani (nsubramani@y...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
worst and unfriendly,Keep away.
Wants to realise money too early before renewal,No contact in india, too fast to terminate after realising money,never understands customer communications,does not honour affiliate payments.
Sha (sharon.mcinally@b...)
Time Hosted: 2 to 3 years
Global rating
Features
Customer Relation
Control Panel
DONT EVEN THINK ABOUT IT
These guys must be THE worst hosting company ever. They have no idea what they are doing. I have been unable to publish my site for the past six months because plesk says the ftp is wrong, they cant fix it! They did manage to publish content once, but its not my content and now I cant change it. They ignore emails, demand money, have no UK number I can call and are the most rude and unprofessional people I have ever spoken to. Just dont do it! I lost all of my website last year after there servers went down, and they dont even back up! also, they say you can back up and four easy steps to get a site, yet backup is disabled in the control panel and erm...I still dont have a working site! nightmare! I went with www.echointernet.net instead and could not be happier, real qualified people at the end of the line or email who actually care about keeping your business/website online. Will never look back, you only pay for what you get!
carl (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
These guys have by far the worst service I have ever witnessed. Shockingly poor standard of service, no communication, unhelpful, poor uptime, bad or no support, bad attitudes, just totally......well wrong!

Be warned and please consider other hosting companies, these guys made my life hell.
alpay (alpay_s@h...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
worst customer service on the planet! probably the laziest people in the market that you can possibly come across, ignoring e mails, not being helpful at all, impossible to find some one take care of your problem. no reply during weekend ( advertised 24/7 back up) this company is a joke!!!
Craig Brodie (craigbrodie1960@h...)
Time Hosted: 1 to 3 months
Global rating
This is the worst company I have ever had the misfortune to come into contact with. In the last three days i have e-mailed the customer service department. My website has ceased publishing for reasons out of my control. These lazy bastards have refused to offer any assistance, indeed they have never replied to my concerns. Not once.

You then invoke the grievance procedure and write 4 times to Dietmar Haacker and guess what no reply whatsoever. Soi if you have money to waste or a business to destroy I can give no more higher recommendation than to ask chilldomains customer service department to do this for you.

I have begged pleaded cajoled requested abused got utterly frustrated and at no time have the vermin in this company ever attempted to resolve what is probably a tiny problem. They are the scum of the earth and if you do nothing so are you
K Gibson (info@s...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
ChillyDomains is the web hosting equivalent of Asda in that it epitomises the phrases: "you get what you pay for," and; "stack 'em high and sell 'em cheap!"

Their Plesk 8.6.0 control panel isn't actually that bad and is quite user-friendly once you get used to it, though it does appear to alter its features with the phases of the moon.
One major gripe is the fact that the image uploading facility can be more than a little precarious. A good deal of my time over the last couple of years has been wasted in repeated attempts to upload even small and well optimised images. Oddly, I have recently discovered that it can sometimes help to change the name of an image if the control panel is having a hard time uploading it. However, once a file is placed in the FTP space, it does seem stable enough in there.
The uptime is pretty good too - I can think of very few occasions when things have gone drastically amiss.

Alright, here comes the down side...
Sure, their hosting doesn't cost [read more...]

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