Canaca review

This review cover a general impression of canaca.com product features like reliability, support, data center, price & more. Brand #418, listed since .

Most Recent Customer Reviews

Andrew (andrewn@a...)
Time Hosted: over 3 years
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Should be bankrupt by now
For the number of negative reviews out there (found plenty on screwyoucanaca.com) I'm surprised these crooks are still in business. They simply do not answer their emails and there is no phone number that leads to a human being. They're just sitting back raking in money offering no service besides "sales."

How anyone finds these monkeys is beyond me. People googling "Biggest crooks in web hosting"? These guys would definitely be #1.

RUN AWAY.
Geoff (webhost@g...)
Time Hosted: over 3 years
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Canada Review: ABSOLUTELY do NOT use this company
Absolutely horrible. Their customer service is lazy and doesn't want to help you with any request. Getting anything out of them is a frustrating ordeal, that takes weeks.

Phone service is non-existent. If you are thinking of using this service, try to call them first, and see for yourself.

They don't keep their servers patched/updated, and that led to our account being hacked through a CPANEL vulnerability (the patch was available 2 years ago) and set up as a phishing site.

I had 7 clients on their service. In the past year, I have moved 6 clients off to other hosts and am about to move the last one shortly.

Try NetFirms.ca instead.
Mark Papamarcos (papamarcos@y...)
Time Hosted: over 3 years
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I have been hosting a small family website with email forwarding for several years at canaca. The primary purpose of the site has been portable personal email forwarding.

For the most part, I have had few complaints. The pricing is similar to other sites, and I don't use enough features to really care about how current they are.

However, for the past 2 weeks, I've been having a lot of problems with email forwarding as one of the other sites on my shared server is apparently sending spam and it has been blacklisted by many internet sites, including my cable internet provider where my email forwards to.

I have been going back and forth with canaca technical support (which takes several hours, up to a day) to get email response. Generally I get an inadequate, un-detailed response, if anything. When I initially raised the issue they didn't even uncover the blacklisting!

I am now 3 days into another email blackout and have been asking repeatedly for a relocation of my [read more...]
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Overview

About Canaca

Canaca-Com Inc. was founded in Toronto on April 21st of 1998. In the past 12 years Canaca-com has proven to it's customers to be experienced, friendly and reliable. There is no doubt that customers have a wide variety of webhosting companies to choose from. While many companies are quite large, they fail to realize what is most important, you the customer.

Since we started offering hosting services in April of 1998, we have stood the test of time, gained sufficient experience, and gained the trust of client base around the world. Having been in the business 12 for years now, we have seen many companies come and go with no real direction or long-term commitment to their client base. Our clients choose us because of our experience and expertise low cost and reliability.

Canaca recognizes that downtime is not an option for your servers. That's why we invest heavily in hardware and facilities that ensure that your clients are up and running on the web 24 hours a day, seven days a week. and why we guarantee 99.9% uptime. Canaca's high network capacity eliminates bandwidth traffic jams and roadblocks to assure instantaneous response to your hosted servers and applications. By using multiple Tier 1 telecom providers including Cogent, Tinet and TorIXt. Canaca can provide 22Gbps of transit.

Too often providers operate their networks at three to four times their capacity. As a result, their transfer times reach over 200ms. Canaca's network daily average is less than 40% of its capacity, with midday peak spikes reaching only about 53 % capacity. Canaca guarantees that clients will be carried off our network in less than 30ms over a five-minute average at any given time.

Electrical Power

Unlike many of our competitors our Canaca use individual UPS's back ups. It may be a bit more expensive, however through out the years we have seen far to many centralized units fail. We also have a Total Capacity of over 1500 AMPS with full Generator Backup.

Bandwidth providers

Cogent: 10Gbps
Canaca currrently has a 10Gbps conection with Cogent. "Cogent's end-to-end optical network consists of multiple metropolitan IP-over-WDM fiber rings located in Cogent's major markets throughout the United States and Europe. Cogent currently has a presence in over 140 markets throughout North America and Europe" "With a currently implemented capacity of up to 520 Gbit/s, Cogent's international IP network is the largest in the world and is scalable to a total capacity of over one Terabit per second. "

Tinet: 10Gbps
Canaca currrently has a 10Gbps conection with Tinet. "With network presence and customers in EMEA, Americas and APAC, Tinet provides global IP Transit and Ethernet connectivity to Carriers, Service and Content Providers worldwide,Established in 2002, Tinet’s unique business model, based on focus and simplicity, assures the delivery of the highest standard of service. Tinet has grown to become one of the top 10 global IPv4 backbones and the number one IPv6 network worldwide."

TorIX: 10 Gbps
Canaca currrently has a 10 Gbps conection with the TorIX exchange "The goal of the TorIX project is to provide an "everyone wins" situation for all the local Internet bandwidth users in the Greater Toronto Area.TorIX believes that by setting up a common meeting place for all interested internet users via their access providers, we can reduce transit times for local area messages, cut the high costs of transit bandwidth, and generally all come out ahead."

Canaca hopes to increase the current 2Gbps with conection TorIX to 10Gbps before years end.

Related links

  • Canaca-com Inc. - Web Hosting , Domain Registration , and ... - Canaca is a leading provider in Web hosting services. We specialize in virtual hosting and dedicated vps servers. Great service is guarenteed.
  • Canaca.com Domain Registration - web hosting Industry Leader. We specialize in virtual web hosting and dedicated vps servers. Great service is guarenteed.
  • DemoCenter - Using your DemoCenter. Your DemoCenter provides you with important information about our company and your hosting account. It also displays a directory to ...

canaca.com Screenshot
Website research for Canaca on June 1, 2005 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Canaca.com - Bronze Web Plan featuresCanaca-Com Inc. was founded in Toronto on April 21st of 1998. In the past 6 years Canaca-Com has proven to its customers to be friendly, experienced, and reliable. With over 30,000 accounts we are among the choosen few.
Operating System:LinuxWeb [...]
$3.95/mo. 10 GB200 GB
Canaca.com - Silver Web Plan featuresCanaca-Com Inc. was founded in Toronto on April 21st of 1998. In the past 6 years Canaca-Com has proven to its customers to be friendly, experienced, and reliable. With over 30,000 accounts we are among the choosen few.
Operating System:LinuxWeb [...]
$7.95/mo. 20 GB400 GB
Basic Plane  $9.00/mo. 5 GB10 GB
Canaca.com - Gold Web Plan featuresCanaca-Com Inc. was founded in Toronto on April 21st of 1998. In the past 6 years Canaca-Com has proven to its customers to be friendly, experienced, and reliable. With over 30,000 accounts we are among the choosen few.
Operating System:LinuxWeb [...]
$16.95/mo. 30 GB600 GB
Advanced  $22.00/mo. 1 GB25 GB
Semi-Dedicated  $69.00/mo. 20 GB40 GB
Linux - Dedicated Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Canaca.com - Fully Dedicated Server featuresCanaca recognizes that downtime is not an option for your servers. That's why we invest heavily in hardware and facilities that ensure that your clients are up and running on the web 24 hours a day, seven days a week. and why we guarantee 99.9% [...]$220.00/mo. 80 GB800 GB
Linux - Virtual Dedicated Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Canaca.com - VPS Dedicated Server featuresCanaca recognizes that downtime is not an option for your servers. That's why we invest heavily in hardware and facilities that ensure that your clients are up and running on the web 24 hours a day, seven days a week. and why we guarantee 99.9% [...]$69.95/mo. 30 GB600 GB
Linux - Reseller Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Resellers Account  free unlimitedunmetered

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ReviewsCustomer Ratings

The quick stats of Canaca profile shows a note average of 1.1 out of 10, counting 16 opinions. (few listed on the top of the page)
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David L (david.gareth@g...)
Time Hosted: 1 to 2 years
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I've been with these guys for over a year, hosting several low-traffic sites. There were two problems I was overlooking:

1. Negative-option billing
2. FTP connectivity. From at least three separate locations I constantly encountered hanging connections while using several ftp clients. I use other hosts at work and have never had this problem (but connecting to Canaca from work had the me poor results).

The site would go down here and there... short periods... fine. I understand this happens.

Then, I noticed my site was going down more and more. I subscribed to monitoring services and realised uptime was actually around the 90% mark, sometimes dipping into the 70s.

Customer support, after a long time, simply bounces back any downtime reports with "we checked and your site is working fine - please let

Stay away. Look at other review sites. They apparently try to charge credit cards again after . There are many complaints with the better business bureau about this. I [read more...]
-anonymous- (-no email-)
Time Hosted: over 3 years
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Can't believe it, they did a major system change midweek during business hours. Took down our enitire email service for the whole day, no outgoing mail possible and ALL INCOMING CUSTOMER MAIL LOST!! Many calls and messagse before a reply and then they denied there was a problem. Would not put a technical person on the phone. Unbelieveable horrible experience for our company. Leaving these guys asap.
temseducation (ibeduya@t...)
Time Hosted: under 1 month.
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Pros:
-price is competetive
-vps hard drive space is very good
-upload/download speed is good

Cons:
-we are in our first month with Canaca, and the machine has already crashed over a dozen times
-takes anywhere from 1 to 6 hours for Canaca to manually reboot machine
-takes tech support to answer any other issues on average 24 hours.
-the mail server system did not work off the ground, took support 24 hours + to resolve the issue
-cPanel automated backups still do not work after sending support 3 emails
-they supposedly have an emergency phone back system, for example, server down, sql down, they have never once called us back.
just got an email saying their phone support is currently down **just like their servers**
-we are at the end of the first month, and the crashing issue has not yet been resolved
-once the server is back online, we will backup our data and migrate it to another host
Joe (envision1@v...)
Time Hosted: 1 to 2 years
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Terrible customer service. Down time absolutely unacceptable especially the amount of time it takes to get back up.
en kyoo (enkyoo@y...)
Time Hosted: over 3 years
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When I first signed up with them in 2006, the rates were decent, the customer service was okay. I signed up for two years. Then in 2008 when I went to renew I wasn't really happy, but they offered me a pretty good deal to continue with them if I signed up for two more years. All the bad started to happen at the beginning of 2009, network down, customer service not responding. When I needed to renew one of my domains this year, they screwed up to where I almost lost one of my domains. They gave me ten days, TEN DAYS, of free hosting. Which they immediately forgot to give me. When my original date of renewal came up they shut me down, when I sent them the email explaining the ten free days, they turned me back on, only long enough to shut me down the next day because my credit card wouldn't go through for automatic renewal. I told them I wasn't going to renew with them. They turned me back on and I moved my domains and hosting that day. Stay away from Canaca, they were once a [read more...]
Meaghan (meaghan.jc@g...)
Time Hosted: 1 to 2 years
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I just had to comment on the horrible experience I had with Canaca. After shutting down my site for 8 months I tried to get my site up and running again. They got the site up quickly. My problem is that I can't login using my previous username & password and it has been 5 days since I originally contacted them about this problem. I have emailed their emergency email, called 3 times (press 1 for sales so you get a real person) and I finally got my welcome ( spelled 'wellcome' in the email!) today. You have to wait 12 hrs to get a response to your emergency request and up to 48 hrs for a normal response (according to the Sales Rep. and my experience). This 'Wellcome' letter was totally useless because the username & password still didn't work to log me into to the cpanel or for ftp. My business depends on having access to this site and I am soo angry and frustrated. I wish I could just cancel my service with them but I don't think they'll give me a refund (they said they [read more...]
kathy (kalijuri@c...)
Time Hosted: 1 to 2 years
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canaca.com sucks! plain and simple.

they are also THIEFS.

i left them almost 1 year ago to the day; had a block put on my bank card (bad idea since i have recently found out that doesn't work! thanks Sovereign Bank!) and recently was reviewing my bank statement and found that on 9/11/09 canaca.com stole funds from my bank account.

i am not a current customer of their's, yet somehow i was still in their 'automated payment system'.

which put my account into the negative which, to this date, has caused $55 in fees ($5 being added each day they continue to hold onto my money illegally), that canaca.com is responsible to pay for. so that is $100.26 PLUS $55 and counting.

in the meantime, however, i look like an ahole that puts her bank acct into a negative!

if they had not stolen money from me, i would still have a balance of $58!!!

and yes, they overcharged for the theft! as they did when i was a customer. you always have to get money back from them. [read more...]
John Marshall (john@g...)
Time Hosted: 2 to 3 years
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Tell them to answer their phone or emails. They have no idea what customer service is. They are never there.
mir (mir323@y...)
Time Hosted: 6 mo. to 1 year
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Warning!!! Warning!!! My account with them just got suspended. They said that I was overload their server. I had just two joomla installed and gallery whit some pictures. they are very BAD!
nothappy (sy1732@y...)
Time Hosted: 2 to 3 years
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1. bad support system
2. slow response
3. low technical knowledge
4. numerous technical problems with slow response
5. they never take responsibility for their problems.

Overall, a terrible experience .... do yourself a favor and look elsewhere.
Darrell Smith (darrell@s...)
Time Hosted: over 3 years
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1. they use negative option billing (which I believe is against Ontario Consumer Protection laws) and refuse to refund your money.
2. extremely difficult to get hold of a person to deal with your technical problems.
3. they have a tendency to only answer your emails from 12am to 2am, (even using their emergency email contact address!) so you have to go a whole day before they'll respond to your issues... and then if you have a followup question (see #4) you'll have to wait another day for their response.
4. very bad at answering the question you ask.
5. very bad at taking ANY responsibility for their own ignorance and/or incompetence... EVERY issue becomes a client caused problem.
6. their lack of communication and competence, when coupled with the technical troubles we've had, can easily lead one to conclude that they have a policy of vindictive ignorance... take the client's money, and then cause them grief.
Jeff Houson (jeff2001@y...)
Time Hosted: 2 to 3 years
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Can ONLY be contacted through email - no phone - you will NEVER talk to a real person. Make sure you read their contract very carefully. You will be charged another year of service if you do not cancel your account before the auto renew date. Even then, you will still get payment overdue emails all the time which might worry you that your credit rating might be affected. I had to cancel my email address due to the contant notices.
Don McAuley (don_mcauley@y...)
Time Hosted: 1 to 2 years
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Warning!!! This company uses negative-option billing. They will continue to use your credit card without authorization. They will refuse to refund any funds. Check their report with the Better Business Bureau.
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