Brain Host review96 user reviews, 0 support responses, 5 testimonials, 3 products, 0 promotions, 3 social accounts, Alexa #501664, listed 2011 (#16390)
Most Recent Customer Reviews
In the past, I have had very good response and service - but for the last month, I have been trying to reach support and let them know that my site is down and that I am unable to access my WHOIS page. Google and others are threatening to pull my site since it is not responding....3 open tickets, no response.
These people can't find their butt with both hands. They do not have 24/7 support that they claim and they are not U.S. based support. Run from them as fast as you can!
BrainHost.com - Their service is THE Absolute Worst ever I have experienced. Servers go down continually, for no apparent reason. Support tickets are NOT handled quickly. If you are expecting to build a site and make money from it, FORGET IT... You will loose sales if your site cannot be accessed. -- DO NOT BUY!!
Brainhost is dedicated to offer for their customers affordable hosting packages, reliable services and world-class 24/7 support. They understand how important your web site is for your business, that's why they promise 99.9% uptime and offer their customers a large portofolio of helpful tools and services for free. No matter what your budget or webhosting needs, Brain Host has a right package for you. Any package you choose, they will give you unlimited disk space, unlimited bandwidth, unlimited email accounts and unlimited number of hosted websites.
They offer a "No Questions Asked" 30-Day Money-Back Guarantee, with a cancellation policy very simple: if you cancel your hosting account they will refund you for the remainder unused time. This refund excludes any setup fees that were charged when you signed up, as well as any domain registration fees that you may paid.
---- NOTE from Jenny M.----
Hello, I work for Brain Host Customer Support. This is not actually a product review, but rather a response to the reviews on this site. I just want to let everyone know that if you have any questions or concerns with your account or websites, you can contact us by calling 1-877-586-4694, emailing us at support [at] brainhost.com, or you can submit a ticket at http://www.brainhost.com/help.
For anyone who has questions about the status of their website, you can check your site's progress here: http://www.mycreativesitedesigns.com/progress-request.php.
Guaranteed due to lightning-fast backbone connections and their unique load balancing technology. Your site is available from multiple servers, which means that if one machine is unavailable, your site will still be live on the other server machine, so basically: no site downtime!
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I was previously with register.com and switched to brainhost because of continuous SPAM blocking on certain e-mails. With Brainhost, I have gone from bad to worse.
Initially, I was offline for three days as they did not provide me with the correct instructions for getting back online (I am not tech savvy). Now many of my client e-mails are blocked either at sending or receiving, some with messages from the System Administrator, some without. Though the Technical Support is polite, they are virtually useless and keep insisting that the problem is at my end notwithstanding the fact the the previous host had no problems of this magnitude. Word to the wise: STAY AWAY!!!
Support has been very good the response time is very good
The tutorial are very good. As for the products on my ready made site the commission %age of between 7-8% is a bit too small for my liking
The ranking is good and the site is a complete site with automic updates and everything that's cool
I have the one year plan. As far as i know there was no down time and this is my second year with them
They do not have 24/7 customer support as advertised. You can email at service ticket, but will not have a response outside of their 9-5 m-f hours.
It has been three days and no answer to 4 phone calls and 3 service tickets.
Dont waist you time with Brainhost.
Brainhost were recommended as the best hosting service, though mostly by themselves and customer reviews on their own site.
I started with one site, a platinum package and lifetime hosting which cost a tidy sum.
I later incresed to 3 sites and dedicated 6 months solid hard work, average 10 hours a day to building my sites, writing articles and building links to my ezine account. I spent a lot of money on this also.
When the sites came up for renewal, they sent an email saying they were taking this huge amount from my account - and charging me again for hosting when I had already paid for unlimited lifetime hosting.
This was rectified, and I instructed them to take money for renewal, privacy and back up. I received a confirmation email to say this would be done - so I didnt worry about it again. I was taking a break from the sites, and was in the process of changing location.
When I went to tune into my sites, they no longer existed. I checked my bank statement, which only gave 1 [read more...]
Brain Host helped me a lot "you are very calm with me and very patient with me" I'm glad you didn't rush me through this process!
The rep reactivated my account and got me up and running again "any time you need it" a good reference , I'll give it your company is great.
"absolutely anybody that was looking for a web based server I would definitely send them to your site"
I refuse to change companies "Yes you've always been very kind and helpful I never have a problem when I call in"
During the last 12 months, our email service has been down for more than 30 days total . While most of the time we got a pretty good response, since 17 DEC 2012 through the end of the first week in January, some or all of our people have had emails bouncing, not sending, etc. We are an international company and spend time in Europe, Africa, and the Middle East. I had one "Brain" Host customer service rep try to tell me that Egypt was a banned country and that was the problem, despite the fact that isn't true and we'd had no problems out of Egypt most of the past year, when the service was working. I've also been told the server our web service is hosted on was "black listed," which took over 7 days to correct during which we had no email other than through services like Google and Yahoo.
The service attitude is good and helpful, but the result is far from it.
I called in to get my password changed, and adding things to my site "you guys are great that's all there is too it"
"I was ecstatic you took your time and looked" I even requested for a Brain Host add on my website!
I was getting an error message when I tried to log in my page the rep did an excellent job assisting me,"I praise um I don't get any grief"
I never had a Website or anything didn't even sighn up for the accout when I found out about it a year later the wouldn't give me my money back even though I was paying for nothing no web site no hosting nothing they just made over 100.00 from nothing.
I was satisfied with service provided when returning the funds for a charge recently processed. I'm very satisfied!
I was "satisfied" with service provided when returning the funds for a recurring charge to my account.
"More than happy, absolutely, more than happy. I advertise you all so everybody knows I love you". Thank you!
"Everything was great and so professional and efficient. I really appreciate that... I needed something to cheer me up because we've been through this thing here in New York, and we went without electricity for 14 days.. to be able to continue on, you know, going forward with whatever you had, is prime"
I was satisfied with the service Brain Host provided when calling in regarding an additional service processed.
The Service at Brain Host is "excellent" and I am "very happy" with your support. I'm glad I went with the company!
I am was satisfied with your services, but I "just wasn't interested" in what I was doing. I tried my best.
The rep was "great" when processing a refund for the services recently purchased they were very knowledgeable.
I was happy with the service you provided today when ensuring his account would not be recharged. I really appreciated that.
I was "absolutely" happy with the service you provided regarding my website login error. You made it quick and easy
“I think your service is always excellent you always answer and you always get on the ball with my request, I tried other hosting companies like go daddy they’re good but your service is really great and you always go above and beyond, and you don’t put me on hold long.”
I wasn't able to maintain my site like I wanted, and the rep offered me plenty of options, “you've been very polite, I'm very greatful”
“I wanted to let you know about Kadell I just spoke with Kadell twice because he called me back after I had some problems with a credit card and Just a wonderful worker and made me feel very comfortable I definitely wanted to purchase the product and made it easy for me I wanted to let someone know what an asset he is to the company.”
I was unemployed for awhile and thought I could make money on the internet because so many people are, but I’m not that computer savvy, Brain Host “You guys were terrific, If I ever do it again I’ll keep the information handy and get back to you guys again”
I contacted Brain Host to cancel my service because I didn't have time to invest. The process was painless I spoke with Robert and I told him he did “excellent man your very good, I work at TD Weather House and we need more people like you, you did a fantastic job”
Brain Host was very easy to work with, I called in to pay for 2 months of hosting and to get my account reactivated. Was I happy with the service, “Yes very much so”
I called in to Brain Host about a payment being due and my website being built, I was glad to hear nothing was due at this time and I was “Very happy with the service 100%”
I wasn't real sure what I was doing when I signed up I ended up keeping my domain name just in case I changed my mind in the future he refunded some of the charges and, “I really thank you for that sir”
I called in to Brain Host about the ownership of domains and what happens when I cancel them the rep was very helpful I was very pleased “wonderful you were excellent”
I contacted Brain Host to get assistance on pasting my banner code to Adsense she was very knowledgeable and efficient “I really appreciate it”
I called in about the services I had and what would be the best plan for me the rep I spoke with emailed me helpful information on how to make money I requested to speak with a supervisor because of the great job she did I advised her “You are a very good representative of your company”
I was speaking with an operator and the call dropped she was courteous enough to call me back even though I canceled service “and who knows I might be back one day and I will for sure go to Brain Host”
I contacted Brain Host to move my web site to the next level and I wanted to make sure my domain was activated and hosting package paid for. The service was “absolutely excellent and brilliant”
I called Brain Host to have my password and user name reset she showed me how to get my ip address and get it unblocked. “Oh sure I couldn’t beat this or have this much patience”
I called Brain Host to check the status of my refund the representative I spoke I told her “You’ve been very helpful” and I was “very happy” with their service
The rep helped me with my hosting plan and helped me understand some charges I wasn't sure about the time I had my domain at the end of the call I was “very happy”
I wasn't able to do anything with my website but, “In the future I with definitely consider Brain Host again”
He adjusted my account and emailed me with very helpful information “very happy with it!”
They adjusted my hoting plan to fit my budget.
They was a discrepancy with a refund on my account the rep handle it quickly “Thank you very much I appreciate it!”
The customer service rep resolved my issue and asked me how did she and her company do? “I told her “You did an excellent job thank you!”
The representative took her time completing my request, she asked me was I happy, I stated “Yes Very happy”
I told the rep I spoke with, “I hope you go home tonight and know that you really, really helped someone with their life”
“ You’ve been great you took a very angry customer and made them happy!”
The price was reasonable and the support was great! I would recommend this brand.
“Honestly with Brain Host I am so comfortable that’s why I’m in!”
The price was reasonable and the customer support did a great job. I had a shared plan.
The representative asked me how was the customer service I stated, "More than excellent!"
I would recommend this brand.
Brain Host delivers an excellent web hosting service and is an outstanding company to do business with. They have gone overboard with me on several occasions and they performed extremely well on every level. They are professionals of the highest caliber and if you demand the best they will make it happen!
I had a problem with my website so I contacted Brain Host through an email. I got a very fast response and not only was my original problem resolved, but an additional one I encountered during the process that ended up being on my end of the system. The team offered assistance, clear explanations to all my questions and helpful suggestions all along the way.
They are experts at what they do and I can't thank them enough.
Brain Host is an amazing web hosting company. I've been with them for 2 years and I definitely recommend their services. Great prices, great tech team and fantastic web tools.
I am definitely going to stay with them for a long time!
Never had a problem and I never had to deal with the customer support service, which means is a good thing right? The uptime is excellent and so is the speed, I wouldn't choose any other company over Brain Host.
Brain Host is always there to answer my questions, and very quickly. It is not very expensive, and they have all the tools and resources that I need for my websites.
I appreciate the help I received from your team support, every time you answered my e-mails on time and in a manner that a newbie could easily understand.
I didn’t do a lot of research before I chose Brain Host. I heard good things from a friend. I wish I would have researched other hosts, which I would advise others to do. I’ve had a good experience with them, don’t get me wrong, but wonder if there are better hosts out there?
So, what can I say? Haven't noticed any downtime, the service is fab and the guys email me at super speeds. Don't they ever sleep?!
My experience with BrainHost is just so much better than the last lot I dealt with. I've really discovered that not all companies are the same... Oh, and I nearly forgot - they are reasonably priced too.
Brain Host has been extremely friendly and easy to work with. Any time I felt I had a problem or questions concerning billing I received an immediate response with a satisfactory solution or resolution without issues and always made to feel that I was a valued customer. Their service as a Host provider is exceeded only by their fantastic web site layouts or blog development.
If you want to build a website either for personal use or for your business, Brainhost.com is your goto site. The workers on that site are very supportive and answer any questions you have. When it comes to making a webpage, having the proper support is critical. I highly recommend this to anyone who wants to build a webpage for their business, especially if you want to kickstart it.
My company signed up with Brain Host last summer and I am very pleased with their service. I had a web hosting service before with inconsistent up-time and speed, but not with Brain Host - no outages whatsoever. Oh and I'm paying less, I recommend them.
This is by far the best hosting service that I've come to really like. Their customer support is of utmost excellent, because of the way that they handle the issues that you have described to them (very quickly, I might add). I like how they also follow up by email to say that your issue has been resolved and if you have any other problems to let them know about it. Now, that's a nice assurance that they want to help you and keep you satisfied as a customer!
Their staff is incredibly knowledgeable. I feel very safe and comfortable with them. Not only are my sites running faster, but with the money I've saved ‘till now, I was able to buy a new computer. Thanks guys, keep up the great work.
I’ve been with them for over an year now and whenever I had problems or questions I always got quick answers from their wonderful technical support team. It is great to have our company's sites hosted by Brain Host!
I tend to only review stuff I like a lot and Brain Host fits the bill. I've had nothing but great experiences with their technical support, which is worth a lot to me and their up-time is very good. Their web hosting service is reasonably cheap and comes with a great set of tools.
I've been using Brain Host for several years now and can fully recommend their web hosting service. They also have a super friendly and helpful technical support service.
I've had all of my websites on their servers and I am very satisfied with the quality and speed of their servers. I couldn't recommend them more as their up-time and server speed are the best.
I've had fairly good experiences with these guys, although I must say that I've had some technical issues. My site has gone down a few times, however, to their credit they have responded quickly and with helpful advice. I called on a Sunday and the recording told me that they didn't work on Sundays. I thought, crap, now what and did I make a huge mistake with these guys? But, about an hour later I got an email having fixed the problem. Confusing message but the problem was solved. Kudos.
Since I have paid for Hosting for life my site has been hacked weekly, talking to representatives did not help until last Friday some one suggested I buy protection which I did, however site still down. I can not stay with Brain Host under the present circumstances, this is the last straw!!!!
I'm new to the web site building business and I don’t know very much about it. I have the dummies books and have searched for the best web host to help me launch the web sites I design. I found Brain Host which is less costly and has the best customer service. I recommend it!
Brainhost has been our primary hosting provider for two years now. We started with one domain and have since then purchased another 3 domains through them. Occasionally when there is an issue, mainly technical related, customer support is very fast and accurate with responding to emails. The issue is usually resolved between 24-48 hours. Brainhosts pricing is very reasonable, for a monthly fee of 9.95 USD we get quality hosting, good service and all other domains we own are hosted for free. We would certainly recommend Brainhost as your next hosting provider.
Leo Zeldenrust - Internet Marketing Manager - Tradinglinks NZ
Always had problems from day one. They always had a good excuse it seems. It took days for them to get back to me to solve a problem. My website kept going offline and they had no excuse for that. I was trying to run a business with their hosting package and They could not keep my website up. After I complained so much they finally wiped it out and started over. Months and months of my work was lost as I updated daily. It just kept crashing again and again after that. They wiped it out and started over about three times. I had had enough after 2 years of this crap. Spent all my time trying to get my site back up and running instead of running the business the way I neeeded to. I finally cancelled but of course they make you sign a 2 year agreement up front so I feel I just wasted 2 years of work and online presents. Go elswhere to do business. DO not go with brainhost. Whatever they tell you is a lie. Over and over again and you cant get your money or time back.Oh yea uptime is more [read more...]
Brain Host is a great hosting company having a free website created for you when you sign up.
Customer support is fantastic as they easily respond within 24 hours of request.
Special thanks to Alvin who always fix my issues and of course to other Customer Service Staff. Well done guys!
I am on a monthly plan for 3 months now but as from next month I will switch to the annual plan as I trust their service.
If you need hosting for your website, I recommend Brainhost.
I lost my job due to changes in the company. I entered Internet Marketing to try a new venture. I have no clue about Web design and Web hosting.
Brain Host has been great supporting me on this challenge. Customer Support was guiding me from the start in producing a decent website comparable to those produced by professional webmasters.
Creative Design Support is so patient answering every little question I throw at them. Aside from the free tutorial provided they also provide the steps I need to take to accomplish a particular change on my site. The added steps is provided for emphasis and I appreciate that.
The hosting fee may not be the lowest on the block, however, with the knowledge and support provided the fee is well worth the service. I provided a posting on my site for BrainHost to show my appreciation.
The Brainhost is a cool business website because you get all the tools that you need to have a website that is all yours and you can have fun as you get to add neat items to decorate that website as you like to express your own personality and the website looks and works great too. http:// Brainhost.com/traffic the plan that features the beginner website that is useful and has tools that make it easier to manage the website.
I'm using serveruptime.com and server at least 13-14 times went down during last weed.
Guys save your money do not use them
My sites were down for over 48hours once. Time is money Brainhost!!! This error has been a big headache. When I call Brainhost, I'm on hold a long time before speaking to anyone. Then the person on the phone is not knowledgeable enough. If I'm having this problem for months, you don't look at my notes, how can you tell me what the problem is? This problem has not been addressed yet!!! Brainhost is the worst. I'm have to transfer all my domains now. It's gonna cost me. Thanks to Brainhost. The worst.
This has been a ultimate nightmare. No matter how hard I try/ how long I work, I never made a dime. YOU ALWAYS COME UP to stop sign or "brick whale". yes a whale-cause problem is huge!!. The software for interfacing with my computer and the website IS NOT COMPATIBLE with Windows Vista(The website editing software).. AND it will not even download because PORTS __76(SSL), AND __77(NON-SSL) HAVE TO GET (OPENED OR SOME-CRAP.)i AM NOT A COMPUTER PROGRAMMER. THIS "SYSTEM" requires you to be one. I have emailed for help 20+ times and never get a "work-able" answer. Auto-Messages don't fix real problems with software. WHAT A MESS / ALL IN ALL : JUST A TOTAL WAIST OF $299. Scott Haight : Owner Stewart Performance Ltd. Boulder,Colorado 80305 EIN # 45-4065244
OMG !!! SCAM !!! DOWNTIME !!!!
Never ever use this host, bad customer support, worst uptime ever, servers crashing
We've also had difficulty with customer help. There have been incorrect invoices which brainhost was very slow to correct. Also, we haven't gotten response to some price requests for certain 'extra features' like ssh shell access.
The promised site builder is not included in the standard cpanel. It does have fantastico but that is not quite the same thing. I don't know what or where this sitebuilder is supposed to be.
brian host wanted to charge me even after Frank Lucas stated this was a Bonus Free Site. I am very disapointed becas I believe in Frank Lucas's Concept.
I paid like 300 bucks on this and didnt get anything in return my username and password to get into brainhost doesnt work and on top of that i went to google adsense to get things goin on my site and they emailed me back and said that they couldnt even get into my site........cant get ahold of anybody on brainhost.com...i received a call the same day after i signed up and talked to one of their reps and they said that they would call me back...no call...sucky customer service............to sum it up DONT DO IT.......IT IS A SCAM!!!!!!!!!
Dont do it they stoled money from me ,i didnt use them because i ran out of money fast, trying to get a work at home job, i was recemended to brain host,actually had to get it for the venture.Turned out to be a big scam,A MONEY SUCKER FROM THE UNEMPLOYED, they should be ashamed of there self and put out of business. money machine is the place that said i had to get brainhost. I had to stop, i was up to 100.00 and they were still sucking it up. I paid 44.90 and receiveved 9.95 back. im so pissed off
BRAINHOST IS THE BIGGEST SCAM OUT THERE AND ILL SPEND EVERY WAKING HOUR THE REST OF MY LIFE INFORMING PEOPLE BEFORE THESE ASSHOLES STEAL ANY ONE ELSES MONEY..IF YOUR RICH AND HAVE MONEY TO THROW AWAY BE MY GUEST,, OTHERWISE STAY AWAY
THIS HOSTING AGENT IS TOXIC AND IM WILLING TO SPEND 100 TIMES WHAT THEY STOLE FROM ME TO INFORM PEOPLE
THERE ISNT A HELL HOT ANOUGH TO PUT THESE ASSHOLE
the biggest mistake ive made this year A TOTAL SCAM they made this as diofficult as they could and then find 1000 ways to make it easier at a tremendas cost.. A TOTAL SCAM B SAVE YOUR MONEY IVE NEVER BEEN L:ESS SATISFIED IN A PRODUCT IN ALL MY LIFE SCAM SCAM SCAM
Hello, this is my experience with Brain Host(BH) and how I
was accidentally or maybe even tricked into double paying
twice for two Domain Names. They BH were to build for me
two e-commerce turnkey ready to sell free websites worth
$1,997 each. What did I get? I searched and found two close
to bare Vs maybe 1 or 2 ads and no payment methods.
I paid $221.once,$398.three times,&$423.one time. I didn't
learn of this till receiving my Bank statement at the end of
the month. Don't believe me? Check out my websites.
custom-motor-cycles.com & making-money-r-us.com. I ask
customer service for a full refund was told yes,but I never
received it. When I called CS a second time the person said
yes I was right but they would only refund one of the double charges. I'm still waiting!
I was led to believe by the presentations I was buying a turn
key e-commerce WS, populated with ADs relative to my cho
-sen niche ready to sell. My custom-motor-cycles.com site
had two Flip [read more...]
Aaaah, where do I start I wonder...
As completely new to creating websites I bought a 4 year plan with everything included for roughly $340 with Brainhost.com.
This was through Auto Coupon Cash offer where My Creative Web Designs makes a website for you for free(which is actually worth $1,995), and then they "recommend" to sign up with Brainhost. So I did that.
I recieved an e-mail telling me that I have paid for the product, and my site was up and running. I would within few minutes recieve my login information. This was on February 17th, and I still haven`t recieved any login information. On top of that, I`ve tried to get in touch with the customer support and it is litterally impossible to get a hold of them. Nobody is answering the phone, and the machine tells you that they are "either in another call with another customer", or "that they are out of the office".
I sent 2 e-mails and made 2 tickets to the support. I have still not recieved any answer from the company. [read more...]
Signed up with Brian Host just a week ago.
"Unlimited" plan listed whole host of features including unlimited domain hosting and free domain name registration.
First snag occurred on first sign-up attempt. At payment stage it said payment had failed (card number not recognized). I knew number had been entered correctly so waited a few minutes and checked email to ensure payment had not gone through. No email so assumed payment had not gone through (BIG MISTAKE).
Went back through process and started again, this time payment was accepted and email confirmation with login details received immediately (but no invoice or confirmation of amount charged to card).
Thought no more of this until 82 hours later when six emails arrived altogether. These included TWO invoices (one for the transaction which had "failed") and both were for more than the invoice prices listed at checkout. They had charged for the "free" domains!
Next problem was with the unlimited domain hosting. Went to [read more...]
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