Addr review17 user reviews, 0 support responses, 1 testimonial, 6 products, 0 promotions, 1 social account, 2096 domains, 1640 hosted, Alexa #272407, listed 2006 (#3890)
Most Recent Customer Reviews
After a few years of good relationship, everything went south when they would not respond to my phone, email etc.
Now I can't even move my files to other hosting company because I can't notify them about my plan and discontinue automatic payment plan.
After reading the review of others, I am absolutely mad that they can get away with this and leave me and many others with running businesses in jeopardy!
ADDR.COM was a reasonably good host for my website for about 10 years ... until, in late 2013, incessant technical problems appeared, reappeared and wouldn't go away. Incoming e-mail simply disappeared, or never arrived. My website was up, down, up, down, down, slow, up, etc. With about two exceptions, MANY of my attempted phone and e-mail complaints were answered by an "autoresponder" and ignored by real people. The exceptions? Five or six months (yes, months) after I sent 40+ complaint messages, somebody at addr.com finally did reply via e-mail. He explained they had been busy, apologized for the delay, had no idea what my problem was, and suggested that I try again to contact them if I still needed assistance.
That poor excuse of an offer to help came WAY Too Late. Months earlier I had switched to a new web host (ARVIXE.COM).
Five months ago my 2-year prepaid "subscription" for ADDR.COM's services ran out. Obviously I did not renew for another 2-year term. [read more...]
I had been happy with Addr.com for many years until one day I found my site to be down. I contacted them to inquire why, and was informed that they disabled my entire site because large amounts of spam had been sent through it. I assured them I had not been sending spam, I checked all my systems, the 2-3 users I had set up to use e-mail, and changed all the passwords just to be safe.
A week later, I again discovered that my site was off line, again contacted them and was again told that they had disabled my site because of spam. A little frustrated this time, I asked tech support for the e-mail username through which the spam was being sent, but they couldn't tell me... which clearly says that they had no idea where it was coming from or even if it was coming through my account at all. I again changed all my passwords and requested that they not disable my site again for this issue unless they specifically determine that the spam was emanating from an e-mail account under my [read more...]
About AddrWho we are
Since we opened our doors in 1997, we have offered our customers, small and large, the highest quality hosting services in the world. For proof, look at our numbers: We service over 60,000 customers based in every US state and in more than 100 countries from Australia to Greenland, Singapore to Yemen, Japan to Zimbabwe.
In today's always-on world, a company's Website is critical to its ability to compete and succeed. At ADDR.com, we recognize our mission-critical role. Our top priority is to provide high quality, reliable services and top-notch customer service to all customers. We have developed a World Class/First Class approach to customer service, which helps us grow.
People that make a difference
While ADDR.com is a technology company, we also realize that good people are critical to the success of any business. We pride ourselves on the skills and professionalism of our staff, and do everything possible to ensure that as a customer of ADDR.com, your service expectations are not only met, but also exceeded. Interested in becoming a part of our growing team? Click here for career opportunities at ADDR.com.
Internet, Web-based and now wireless technologies have radically changed and simplified the ways companies communicate and conduct business. This "new economy" business model will be of greatest benefit to those companies who use electronic commerce to access powerful communities of buyers and sellers, including consumers. E-Commerce will be interactive, dynamic and real-time within the enterprise, between enterprises and with consumers. The resources required in sales, customer service, and back office functions are greatly reduced for those companies who automate product selection, ordering, order entry, customer service, tracking, and reconciliation. But to succeed in the 21st Century, businesses will need to leverage the promise of e-commerce against the strengths of their traditional business; this combination of business philosophies, often referred to as "Brick and Click" will be the key in helping maintain proper customer service, efficient fulfillment, and most importantly profitable revenue growth for small business.
While large businesses are already taking advantage of this revolution, we at ADDR.com, believe that small and mid-sized companies should not wait any longer to capitalize on this new combination of traditional and online business tools. These solutions can be delivered today for a reasonable cost and small businesses can revolutionize their business processes by interacting electronically with suppliers, customers, and distributors while improving their physical business presence. Those small merchants who have the foresight and courage to lead the way will radically benefit through electronic processes that are streamlined, so reducing purchasing problems, shortening cycle times, increasing productivity, and ensuring that corporate spending is tracked, leveraged and - most critically - lowered. Distributors and manufacturers can provide their retailers and consumer outlets with powerful E-Commerce tools, information and integration – enabling a smooth and controlled distribution process to solve some of today's most pressing business problems. We at ADDR.com look forward to enabling our small business clients to participate in the "New Economy" affordably, easily, and most importantly, profitably.
ADDR.com combines reliability, high performance, ease of use, and superior customer service to deliver a comprehensive, easy-to-implement answer to Website Hosting and Design. Just a few quick steps, and your Website is online!
Market-Leading reliability and performance
Getting your Website up and running reliably and quickly should be the least of your worries; but choosing the wrong web hosting company can make it one of the biggest headaches in starting your new business. ADDR.com is leading the market in Website Hosting by delivering maximum reliability and fast load times along with the most convenient and comprehensive services available today. With ADDR.com, your Website is protected by the latest technological safeguards, including redundancies at every potential point of failure. Plus, our state-of-the-art equipment ensures maximum uptime and fast connectivity, so that your visitors will get the maximum possible benefit from your site.
Service is everything - Your satisfaction is guaranteed
At ADDR.com, our work is not done until every single client is 100% satisfied. Whether you need a single web page or a complex collection of sites with hundreds of pages, you're guaranteed high quality and reliable services at affordable prices. We offer the industry's most competitive prices, and every account is backed by a 30-day unconditional money-back guarantee. ADDR.com also provides easy access to superior account support, 24 hours a day, 7 days a week, plus round-the-clock access to your account via our Online Control Panel. The end result is total satisfaction and a reliable, high-performance Website Hosting solution.
Web hosting made easy-very easy!
You don't need to possess any sophisticated technical knowledge to reap the benefits of our award-winning services. At ADDR.com, we believe that setting up a reliable Website should be fast and simple. We've designed our solution to include instantaneous account activation, so that you can go live within moments of initiating your application. Just a few quick steps, and your Website is online.
The most features at the best price!
ADDR.com is looking to the future of Web Hosting with the most competitive account prices on the market and the most complete set of features available. Our robust feature set offers enhanced capabilities, such as easy account activation and site adaptation, to create a solution tailored to your specific requirements.
ADDR.com's Online Control Panel lets you access and control your account in real time.
Our comprehensive array of web hosting features helps you easily scale your site to suit the needs of all your visitors.
Our back-end E-Commerce solution gets your site up to speed with today's dynamic Internet economy.
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ADDR.COM has helped our business significantly with the very fast access to our Website. The setup process was quick and easy and you have 24 hour instant assistance. After being with ADDR.com for 6 years now I continue to be very impressed with the service.
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At the Federal Trade Commission's request, the district court has halted the
illegal billing, frozen the defendants assets and appointed a receiver to
oversee the business, pending trial.
The FTC suit names Bryan Kruchten, doing business as Page Creators and
Trinity Host, LLC. The Web sites have been disabled.
According to the FTC, the defendants used the Internet to advertise
"discount" Web hosting services, including domain name registry, Web site
design and customer care for monthly service fees of $10 to $15 US.
Consumers provided credit card numbers so they could be billed. The
defendants allegedly later charged many of their clientele huge additional
fees without their knowledge or approval.
The FTC alleged ... [search all addr.com news]
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Have used ADDR.COM as host for my website for 10+ years. Price seems reasonable, FTP works fine, service has been OK for most of that period, except:
- In Feb 2013, I emailed 3 questions about sub-domains. 4 weeks later addr.com replied with an apology for the delay plus a vague answer to just one of my questions.
- The addr.com billing department is VERY disorganized. Over the years, bills arrived asking for more (or less) money than was due. Bills continued to arrive even after payment was US Mailed 4 weeks earlier. I refuse to pay by credit card because addr.com grabs renewal dollars without warning, without explanation, and without asking first.
- Suddenly, on 11/06/2013, my website disappeared, my control panel would not allow me to log in, and my email forwarding data was deleted. Aarrgh! I complained online without success. After 12 hours of frustration, I tried (for the 15th time) to see my site and log in, but that failed. So, I telephoned & explained the problem. After [read more...]
I am a ADDR user since 1999. Everything went OK with some minor problems. In general I was satisfied about ADDR till about one year ago.
Since then, live chat, very seldom you find one on duty. When you call, always saying we are encountered high traffic and can not access anyone.
I am not able to get my company mails for about 10 days. It is critical that we have to get all the company mail system running.
I have been trying hard during the last 2 days and this is the end---I will not use this company any more.
I think they are a dead fish now.
During 2012 SSL installs can not get done. Service this year has gone very bad for us. We are a Miva store user.
Now Addr.com was a good hosting company for years.
Then, late 2011 it all started to go down hill.
Addr.com is a Very Poor Host Service Provider.
I've been with addr for approx 14 years now (since they opened) and while other providers offer a more user-friendly control panel, I've never had an issue with addr load times or up times like on other shared hosts. There custom service is good and while average response time is probably 12 hours via email, the always implement the feature you request (subdomain, sql database, etc). If you want to run ruby on rails, have cpanel access to manage subdomains, and one-click access to a wordpress install look somewhere else. If you can set that up yourself and speed and stability are paramount, then this is a great service.
ADDR decided put my account on hold - which was basically denying me access, yet leaving the hacker material online free to be used as a phishing site. |ADDR never notified me. It took me 6 weeks to find out my site was offline. They canceled the so-called hold on the site, and told me to clean up. But I could NOT - the hackers had changed the permissions such that I could not delete their files, and accessing the File Manager through the Cpanel gave system errors.
Unbelievably, their live help was hanging up on me when I would tell them my files could not be deleted by me, and the control panel was a system error page!
They would not
(1) restore my content from backup
(2) delete the hacker's files
(3) refund me the 8 months of unused hosting fees when I decided to ditch them.
ADDR has been horrible. After working with them for over four months they stopped contact with us. We have been left with no way to access the work that has been done. They took our money and wasted our time with absolutely no results that we can use. Terrible! They should be ashamed of their unprofessionalism. I am left with no other conclusion but that they are a scam and a rip off. Our business has been left abandoned. Outrageous!
These people are theives. Be very very careful and DONT give your card details
Google it and check BBB. if you are former customer add firstname.lastname@example.org to spam filter!
No one in billing support at addr.com has authority to close the case, and can only repeat policy statements about the situation that must be followed.
Two years ago when my annual renewal came up, I decided to switch to another hosting company. I called addr.com sales as a courtesy to let them know I was leaving. The phone call was friendly and the cancellation taken. When I hung up, I thought my relationship with addr.com was over.
Now, two years later, I find out that company policy requires cancellation be done differently than by phone. The person I talked to did not tell me that when I canceled two years ago over the phone.
The suggested option from addr.com to settle this is to cancel now using their web form, and agree to pay for all the time from two years ago to now. A year ago, nothing was done to [read more...]
addr does not respond to emails but claims to offer 24x7 support.
addr also claims to offer domain support but will not offer any.
addr has improperly set up DNS servers and will not correct the problem or give us the password so that we can correct it.
It can also be noted that addr has accepted money to host our site for 3 years.
addr.com plans also appear to be costly for a site that does not inclued cpanel, mysql or PHP
There new site is extremly fast and now i say they are stable since the last host i was in they were shut down within months, i believe addr.com is from nearly 10 years thats another great thing about this company...
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