3Essentials review

This review cover a general impression of 3essentials.com product features like reliability, support, data center, price & more. Brand #2499, listed since .

Most Recent Customer Reviews

Robert Hallsey (rhallsey@p...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Very good but with qualifications
3Essentials met all my expectations for more than three years. My websites were always up, and response time was good. The few times I submitted tickets, I got quick, polite, and satisfactory replies. However, a few things became deal-breakers, and now I'm looking to change hosts.

The first problem happened when I decided I wanted to host more than one domain name. When I first signed up, they didn't offer a multi-domain plan. By the time I wanted one, they did offer it, and it was only a couple dollars more per month. So I asked that my account be upgraded, but they said they couldn't do that. Instead, I'd have to download all my files, cancel my account, and sign up again as a new customer. I thought that was unreasonable. There's no reason they couldn't just turn on the option that allows multiple domains and bill me the extra couple of bucks.

The second problem was when a PHP application I use got upgraded, and I discovered that it needed PHP 5.3 and that my 3Essentials [read more...]
Cadillac P (cadp@h...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
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Garbage
days of additional work just to prove to them my windows hosting plan wasn't allocated the right amount of resources and then sent them a copy of the original ticket highlighting their original promise...Once they realized it was a check mate Support Manager Damon's response "To be honest, I haven't gone back and read every ticket in your history, I'm not sure that's necessary for the discussion".

Really?? Who does that?????

laughable
kgunvald (kgunvald@g...)
Time Hosted: under 1 month.
Global rating
Features
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This host is a major stress-reducer!
After 3 gruelling weeks trying unsuccessfully to set up our small but critical website with unresponsive email-only support from WinHost, we switched to 3Essentials. No canned responses here. Such a contrast. Within a few hours spread over 2 days, the site was up and running faster than at WinHost. The support team worked through the myriad config issues (among many others!) with unfailing politeness, patience, professionalism, and downright HELPFULNESS in every case - as did sales. We are relieved and delighted to be associated with this host!
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Overview

About 3Essentials

3Essentials Hosting

Owning a Small Business is a challenging and rewarding experience. We know, we are a small business too. At 3Essentials, we sell solutions not products. Our hosting services are designed with Small Businesses in mind and we are dedicated to providing a better experience through highly available systems, fast and friendly support that is available when you need it 24 hours a day. Every day.

Our Pledge
We are dedicated to providing reliable services with, quality customer support by using the latest technologies at an affordable price.

How We Operate
3Essentials takes pride in providing quality support to our customers. Our technicians are available 24x7 via email, or online chat to resolve problems that our customers may experience.

We monitor all of our systems 24x7 to ensure they are up and available to service our customers. We monitor our systems for performance and relability. When a degradation is found we immediatley formulate a plan to upgrade and/or replace the system with minimal impact to our customers. All planned outages are posted in advance on our system status page.

Customer Satisfaction
Customer satisfaction is the most important aspect of our business. We maintain a very high customer satisfaction rate from 3rd party comparison sites. We encourage our customers to provide feedback on our services by filling out our rate us form. We have multiple managers available to assist our customers with any concerns regarding satisfaction of our services.

Awards and Memberships
3Essentials Hosting is a proud member of the Better Business Bureau. Feedback and and awards that 3Essentials has recieved are located on this page.

Did You Know?
3Essentials receives more new customers every month via word of mouth than all of our advertising efforts combined.
3Essentials is owned by 3Essentials, Inc. We are not a subsidiary of a larger company.
3Essentials is a profitable company. We were not started with venture capital so we do not have a debt to repay.

Locations
Our carrier-neutral datacenters are located in Raleigh, NC and Dallas, TX.

Datacenter Security
At 3Essentials Hosting security is a top priority. Both of our datacenters have 24 x 7 x 365 on-site staff to tackle issues at any time. Our datacenter has a 5 Factor Physical Access control system in place: Card Key, Biometric and PIN access, Physical ID check in and held key access to cabinets and cages.

Both of our datacenters also have intrusion detection systems to prevent unauthorized electronic access and more than 100 internal & external video cameras (90 day video storage)

Tier 1 Providers
3Essentials Hosting has multiple Tier 1 providers at both datacenter locations. We make sure that our network is optimized for performance and reliability to all of our providers.

Border Network
We use the redundancy of BGP enhanced by the Internap 5200 flow control platform (FCP). This multicarrier intelligent routing appliance identifies the absolute fastest route across Internet backbones, improving performance 15 to 25 percent. In addition, we use 10 gigabit Ethernet connections from all providers, minimizing congestion. Our datacenter's fully redundant Cisco architecture uses Layer 3 6509 switches.

Fire Supression and Power
All of our locations have fire suppression systems. Both of our datacenters have A/B power redundancy with up to 12.5 MW of utility power. Multiple diesel generators allow for continuous and uninterrupted power in the event of a power outage. All generators and backup systems are tested bi-weekly and routinely ran at full load in order to ensure proper functionality. All service entrances from utility providers utilize diverse transformers; automatic transfer switches (ATS), UPS, generators and PDUs.

Equipment Provider
At this present time all of our hardware is purchased directly from our preferred vendors.

Shared Server Platform
While we do not disclose the exact specifications of our equipment, we ensure that all hardware purchased for our shared platform meets or exceeds industry standard equipment. We procure only top-end hardware for all shared servers to ensure that performance, reliability, and quality is maintained. The types of software utilized for our platform can be found on our shared server plan pages.

Virtualization Platform
Our virtualization platform is based off of Microsoft's Hyper-V Hypervisor. All virtual systems are located on top end host systems that are not overbooked. No hardware resources are shared between our virtual systems (all resources provisioned for a virtual system will always belong to that virtual system).

Dedicated Servers
All of our dedicated servers are purchased directly from our preferred vendors. While we have many dedicated servers readily available, at times we may be out of a certain type of configuration

Linux Shared Plans

99.9% Server Uptime
100% Network Uptime
cPanel Control Panel
E-Commerce Ready!

45 Day Moneyback Guarentee
Free Server Migrations
No Upgrade Fees! Ever!
PHP & MySQL Optimized

3essentials.com Facebook Cover
Website research for 3Essentials on August 29, 2011 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
Allowed
3Essentials Hosting Linux featuresWhy 3Essentials hosting ??

With the rise in number of web hosting companies on the market today it can be hard to choose the right web hosting company. That's why 3Essentials is unique. We focus on the three main facets our customers are telling [...]
$4.00/mo. 150 GB1500 GB
Economy  $4.00/mo. 1 GB20 GB
Linux - Managed Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
Allowed
3Essentials - Windows Dedicated Fully Managed Servers featuresWith our complete server management plans
3Essentials Systems Administrators will install, administer and support your hardware, Windows OS, and hosting server software such as Email , DNS , Database, IIS Webserver and PLESK Control Panel. Access [...]
$149.00/mo. $99 Setup Fee 80 GB2 TB
Linux - VPS Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
Allowed
1GB VPS  $8.00/mo. 10 GB1 TB
2GB VPS  $16.00/mo. 20 GB1 TB
Windows - Shared Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Dev  $7.00/mo. unlimitedunmetered
3Essentials Windows ASP.NET Plans featuresOur web hosting is designed with more disk space, transfer, and hosting than your website will ever need. Designed to fit small businesses of all sizes, as well as a simple photo gallery or blog website.

ยป 6 MONTHS FREE! - Commit to 1 or 2 years [...]
$8.95/mo. 13 GB500 GB
3Essentials - Windows Standard features3Essentials is dedicated to providing outstanding feature rich hosting services with, affordable pricing, quick and effective customer support that increases our customers return on investment.

Windows Standard is our most popular plan for midsize [...]
$9.95/mo. 13 GB250 GB
3Essentials - Windows E-Commerce Starter features3Essentials is dedicated to providing outstanding feature rich hosting services with, affordable pricing, quick and effective customer support that increases our customers return on investment.

Huge discounts on SSL Certificates when bundling with [...]
$13.95/mo. 1500 MB100 GB
3Essentials - Windows B10 Multiple Domain Hosting features3Essentials is dedicated to providing outstanding feature rich hosting services with, affordable pricing, quick and effective customer support that increases our customers return on investment.

Plans designed for Web Designers and Web Hosting [...]
$13.95/mo. 2500 MB20 GB
3Essentials - Windows E-Commerce Standard features3Essentials is dedicated to providing outstanding feature rich hosting services with, affordable pricing, quick and effective customer support that increases our customers return on investment.

Get a FREE SSL certificate when purchasing this [...]
$15.90/mo. 3 GB250 GB
3Essentials - Windows Professional features3Essentials is dedicated to providing outstanding feature rich hosting services with, affordable pricing, quick and effective customer support that increases our customers return on investment.

Windows Professional is designed for [...]
$19.95/mo. 28 GB600 GB
3Essentials - Windows E-Commerce Professional features3Essentials is dedicated to providing outstanding feature rich hosting services with, affordable pricing, quick and effective customer support that increases our customers return on investment.

FREE SSL certificate with purchase of this hosting [...]
$19.95/mo. 6 GB600 GB
3Essentials - Windows B20 Multiple Domain Hosting features3Essentials is dedicated to providing outstanding feature rich hosting services with, affordable pricing, quick and effective customer support that increases our customers return on investment.

Host 20 domains on a single account !

Plans designed [...]
$27.90/mo. 5 GB40 GB
3Essentials - Windows B50 Multiple Domain Hosting features3Essentials is dedicated to providing outstanding feature rich hosting services with, affordable pricing, quick and effective customer support that increases our customers return on investment.

Host 50 Domains on a single account !

Plans designed [...]
$34.95/mo. 6 GB80 GB
Windows - Dedicated Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
Allowed
3Essentials - DM30 Windows 2003 Dedicated Server Plan featuresSupport. 3Essentials will install, manage and support your hardware, Windows OS, and hosting server software such as mail server, DNS servers, database server and IIS Webserver. Now you can focus on your business and developing your website !

Ease [...]
$9.95/mo. $99 Setup Fee 80 GB1 TB
Windows - Virtual Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
3Essentials - Windows Virtual Server Plans features3Essentials is dedicated to providing outstanding feature rich hosting services with, affordable pricing, quick and effective customer support that increases our customers return on investment.

Our Multiple Domain Plan is designed for the business [...]
$3.85/mo. 6 GB400 GB
Windows - VPS Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
Allowed
3GB VPS  $24.00/mo. 30 GB2 TB
4GB VPS  $32.00/mo. 40 GB3 TB
16GB VPS  $128.00/mo. 100 GB5 TB
Linux/Windows - Dedicated Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Core i3  $100.00/mo. 500 GB4 TB
Xeon E3 1230  $120.00/mo. 500 GB4 TB

Marketing information is managed by russ@3essentials.com [login] | Last company update:

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Targeting: United States

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Social Networks

https://www.linkedin.com/company/3essentials
About: 3essentials Hosting, Founded in 2001, is a leader in the Cloud Hosting and Cloud Server market. Our primary data center and corporate office is located in Morrisville, NC right next to Research Triangle Park (RTP), the technology hub in NC, that is home to IBM, Microsoft and just down the road from RedHat in Raleigh NC. 3essentials offers personalized solutions, affordable hosting and expert support that keeps your business online. Each company is different, and we recognize that here at 3essentials. The essentials of each company are different and depend on your industry and goals. It is our goal to provide these essentials for each customer in a solution that you value with a personal touch. We strive to create highly available solutions, that reach 99.99% availability and deliver fast, friendly support 24 hours a day, every day. We are here for you when you need us.
3essentials (est. 2001) is a Privately Held entity having 86 followers on LinkedIn and 11-50 employees, industry Information Technology & Services.
https://plus.google.com/102731985689081822580
Geoff Gauldin (3essentials) account is having 4 followers and 0 plus one count.3essentials.com GPlus Icon
No statuses until now!


3Essentials Blog  Using Wordpress version 4.6.1. Blog added on Nov, 2013, with total 12 articles. See recent blogs summary posts:
- Testimonial: Web Presence Builder - We take pride in how easy to you and intuitive the drag and drop Web Presence Builder is to use. Not only are there low cost, affordable options monthly, including a FREE option, but a user of any ...
- Welcome to the Newest 3e Superhero Team Member Elliot! - Happy Friday Y'all, and please say Hello to our newest team member, Elliot. Elliot has joined our team as a Tier 1 Support and Sales/Billing Superhero. He has been working closely with Mike to get up
- The Breakdown on Blacklisting - Hosting your site on a shared server is a cost effective way to host. At 3essentials, shared prices are typically our lowest, starting at $4/month. When you have a site located on a shared server, ...

Domains trend

ReviewsCustomer Ratings

The quick stats of 3Essentials profile shows a note average of 8.3 out of 10, counting 17 opinions. (few listed on the top of the page)
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Vicky Tang (vicky@v...)
Time Hosted: over 3 years
Global rating
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I have been with 3essentials for more four years, it is the worst experience ever! I've not been able to receive emails in my inbox for more than a year, and I'm not able to access my email account when I'm overseas, whether it's in Japan, China, US or in any of the countries in Europe, and I've been writing to them for more than a year asked for help, they practically ignored it. I had to set up another account for forwarding all the emails, oddly enough all the emails arrived in my forwarding address, but many are still missing from my inbox with 3essentials. Not to mention the poor customer service I received from their tech stuff. I wrote a complain letter to their customer service, not even heard a reply from them on my complain letter. The tech manager wrote me back trying to solve the problem, without apologizing for all the inconvenience that their inadequate service has brought. I'm so fed up with them, and will for sure change a hosting company ,and will never ever recommend [read more...]
Shawn (bananalover@g...)
Time Hosted: 1 to 3 months
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Not having owned a website for a few years now, I searched around and did my homework before picking a new host. I landed on 3Essentials and have been very happy with them.

I wanted a company I could pay on a monthly basis because I didn't have a lot of money at the time, but I wanted to get started as soon as possible. It's a little more expensive to pay monthly, but if you want to pay by the year or by two years you'll save a great deal. Having now tested them out for awhile now, I'll probably sign up for a year. This way I'll save some money and not have to worry about paying for awhile.

Before I signed up I had a few questions. Part of the reason for these questions was to see their sales or tech supports response time in case I ever had a problem. Each time they responded in a very timely matter.

My website with 3Essentials has been very fast. I also have full access to my .htaccess file, which is nice to block people from linking directly to my files. The control panel [read more...]
erin (erinxxxx@n...)
Time Hosted: 2 to 3 years
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Their support staff was so helpful and quickly responded to all requests and questions I had while transitioning development of the site to myself.
Azmir Andan (azmirsonr9@h...)
Time Hosted: 1 to 2 years
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I have both of my web sites hosted with 3Essentials. I use the starter plan for personal and have a server too. I highly suggest using them. Really good uptime.
Jay (jsand909@h...)
Time Hosted: 1 to 3 months
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I can't imagine a better service/support than yours! Thanks a lot. You are my hosts forever.
Spencer (warhammerjsa@y...)
Time Hosted: 1 to 3 months
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I've only been 3essentials a month and I'm really impressed with them. They had me convinced even before I set up an account when i spoke to one of their Sales people on the phone and after setting up my account their support has been great.
-anonymous- (bwigoder@g...)
Time Hosted: under 1 month.
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Very quick setup, helpful technical support, 10/10 for great service and customer support!
-anonymous- (contoursierra@a...)
Time Hosted: 1 to 3 months
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Technical support is outstanding. They address issues immediately and put in a continuous effort to resolve problems. They were in touch on almost an hourly basis over the New Year's holiday weekend, all day and in the wee hours of the night, until an issue was resolved.
norah3 (norah3@g...)
Time Hosted: under 1 month.
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Thank you very much for the helpful support email!
-anonymous- (saga_zy@y...)
Time Hosted: under 1 month.
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I think the technical support department really did a great job! I am very satisfied with their service.
wt (webtech900@y...)
Time Hosted: 1 to 2 years
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I started off with a "larger" hosting company, and within a matter of 24 hours I realized I made a mistake. 3essentials has been my saving grace! Every aspect of the process has been wonderful. From picking my hosting package, to setting up the site. This is truly a user friendly service!
Russ (russ@3...)
Time Hosted: over 3 years
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3Essentials would like to take this opportunity to provide the facts regarding the Tropicalboat.com rating. 3Essentials did not make any changes to this customer account. Furthermore, we have documented proof via our log files that shows the owner of the site, or someone the owner gave access to, enabled a feature on their PLESK control panel that enabled this java re-direct.

As confirmed by the customer (after the posting of this rating), once 3Essentials was made aware of a problem with the customers site we identified the change (that we didn't make) and disabled the feature that had been enabled in PLESK. From the opening of the original ticket, until the removal of the feature was about one hour.

At no time has 3Essentials been served with a law suit.

After many days of back and forth explanations, the customer has stated to us:

"I have no complaints and no hard feelings against 3Essentials. Please feel free to close this dispute."

Below is the last response of [read more...]
Kate K (webmaster@t...)
Time Hosted: 1 to 3 months
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BUSINESSES BEWARE!!! I am the owner of Miami yacht charter company (www.tropicalboat.com). In September this year we outsourced our web hosting to 3Essentials. As we learned (a very hard way) the company used a javascript as a redirect to our main "index" page. Since search engines can not follow this, we were dropped nearly instantly from ALL search engines - there went our thousands of hours and dollars put into search engine optimization! Just like this.. gone! Prior to this we were on the first position on major search engines. And since majority of our clientele came from the search engines directly you can only imagine the losses that we have incurred! This company is absolutely unsuitable and unfit for any type of business hosting, and should not be doing so!!! We currently have a pending lawsuit against 3AEssentials and we want to WARN ALL BUSINESSES: please stay away! If you had similar experience with this company please contact us directly at webmaster@tropicalboat.com [read more...]
Anonymous User (anonymouse@m...)
Time Hosted: 1 to 3 months
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My very few contacts with the support team have been because of my lack of experience and they have been incredibly helpful and seem to go out of their way to take care of their customers!!!
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