24Shells review

This review cover a general impression of 24shells.net product features like reliability, support, data center, price & more. Brand #5892, listed since .

Most Recent Customer Reviews

Norbert (norbertharms_chinabiz21@a...)
Time Hosted: over 3 years
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Looks good, feels not so good
I'd been with 24shells now for more than 3 years (up to 3 VPS) and that means certainly 2 years too long.

Trying to be a loyal and good customer, I gave them chances over chances. What bothers me most, however, is their slow response time and having to explain things a dozen times. Still, often times they wouldn't understand (or maybe just play so), but, are good in making up excuses or blaming 3rd parties. Gosh who poor is that as a professional, can't accept accountability? How many times they said they'd offer help but then, 3 or 4 weeks later and after having asked back multiple times, they just sleep it off the desk. Nice move, too and "very" pro!

Then, however, when your patience as a customer runs out and you start putting on a sharper tone, then they act like a child running to their mum asking for help, because they can't accept that the person they hit all the time, now all of a sudden hits back! Now you, yes you - customer - now you're being accused of being rude. [read more...]
It was pleasure to serve you for over 3 years. We appreciate you taking time to post the review, but there are certain points on your review which forced us to respond.

1) In total you had 133 created support tickets on your account of that 22 support tickets were opened in last 12months. We went through all support tickets in past 12 months and at no instance has our response time exceeded 24hours, with average being 1hour response time.

2) If we look at all your responses in past 3 years you have been very kind and happy client up until the last 3 or 4 support tickets where for some reason you appeared rude and disrespectful to our team.

3) Lastly, our records show that up until october 8, 2012 you intended to renew your services in support ticket by requesting wire transfer information until your last support ticket in which we informed that we cannot serve you anymore due to constant rudeness experienced in your responses in last 3 or 4 support tickets.

We are still [...]

Marketing representative (support@24shells.net, ).
MUralidhar (muralidhar.ds@g...)
Time Hosted: over 3 years
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Very Good Supprt and Very High Speed Servers
Am claint from 2006 To 2010. Very Good Supprt and Very High Speed 1gbps Speed Server. Thanks To 24Shells.Com
Clarke Kondor (Clarke@c...)
Time Hosted: 1 to 2 years
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24Shells has provided excellent, personal customer service whenever I have needed it. Their responses are timely and very helpful. Over the course of the year they actually added capacity to my account when they enhanced their offerings and it was all done with out my having to ask! Unlike other hosts they did not try to jack up the price at renewal. All in all this is the best hosting experience I have had in several years.
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Overview

About 24Shells

Welcome to 24Shells, where reliability, affordability, and speed all come together in a single package. Our company has been successful ever since its commencement on February 17,2003 and has been greatly expanded to meet our customer’s diverse needs. Truly, 24Shells is a customer´s ideal choice. Whether it is long, stable uptimes or the requirements of experienced administrators, who are always willing to help you, 24Shells can meet your essential Internet needs with a service of outstanding quality. We at 24shells also strive to excel at our customers expectations, since our client’s business needs are our first priority. We are focused on assisting you throughout the year. Also, our services are available at one of the lowest prices on the Internet, in conjunction with high speed networks.

Please feel free to browse through our website to look for things that you need. However, if you are unable to find what you are looking for, then please email us at sales@24shells.net with your questions or comments. You can also visit us on Sales & Support through our Live Chat or Call us at Toll Free Number : 1-888-384-HOST (4678), We are available 24/7 in your service.

24shells.net Facebook Cover
Website research for 24Shells on May 16, 2012 by WebHostingTop

CouponsPromotions

Since 2003, 24Shells is one of the leading VPS hosting provider. For limited time we are offering 20% LIFE TIME DISCOUNTS for moving your VPS hosting to 24Shells.


We own our hardware and run our own network, we are not resellers.

cPanel VPS Hosting to cPanel VPS Hosting FREE MIGRATION Included.


Promotion Code: save20 - No time limit!

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PlansWebsite Products

Linux - Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Intel Xeon E3-1230  $129.00/mo. 500 GB3 TB
Linux/Windows - Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Intel Xeon E3-1230v2 features24Shells is a leading dedicated server hosting provider with over 11 years in hosting industry!

Reason to select 24Shells

--- Servers are Located in New York Metro Area
--- Test IP's & Files Available: [...]
Plan URL : https://www.24shells.net/dedicated-servers.html
$109.99/mo. 100 GB10 TB
Intel Xeon E3-1230v3 features24Shells is a leading dedicated server hosting provider with over 11 years in hosting industry!

Reason to select 24Shells

--- Servers are Located in New York Metro Area
--- Test IP's & Files Available: [...]
Plan URL : https://www.24shells.net/dedicated-servers.html
$119.99/mo. 100 GB10 TB

Marketing information is managed by support@24shells.net [login] | Last company update:

Web stats

Targeting: United States

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Social Networks

https://www.linkedin.com/company/24shells
About: 24Shells has defined its own place in the hosting industry since its inception and our ideas, planning, research and development strategies have guided and underpinned our continuous growth over the last seven years.Today the whole perception of the internet has changed: it is no longer simply a communication tool; it has evolved into a platform of opportunities for business, entertainment, research and information, creating a wide range of possibilities for expansion and specialization of services. At 24Shells we aim to go further. Our creation of a one-stop-shop for our customers allows us to serve all your internet hosting needs. We understand the diversity of the internet, and successfully strike the balance between personal, business and entertainment hosting needs.
24Shells (est. 2003) is a Privately Held entity having 11 followers on LinkedIn and 2-10 employees, industry Information Technology & Services.
https://plus.google.com/+24shellsNet (Inactive) See recent Google+ Posts:
- Special Promotion Dual Xeon E5-2620 for $299.00 per month. Promo code: NMUKHI1VO5 Order now at https://goo.gl/pibT7M Ion Portal - Configure Dual Xeon Hex Core E5-2620
- REMINDER - Scheduled Network Maintenance Sunday 9th August between 0300 - 0500 EST.
- We will be conducting network maintenance this coming Sunday 9 August between 0300 - 0500 EST. During this time you may experience intermittent connectivity issues. We do not expect any significant service disruptions. If you have any questions ple
24Shells Blog Blog added on May, 2012, with total 12 articles, language en-US. See recent blogs summary posts:
- Cheap Dedicated Servers - In our industry lot of providers are offering cheap dedicated servers and many of them compete solely on pricing. As much you would like to blame the providers, it is the market culture which has ...
- High Availability WordPress Dedicated Server Hosting - In this example we are going to look at building a high availability and resilient setup for hosting a busy website, such as WordPress. Our environment will consist of 5 servers. 2 will be used for ...
- What it takes to setup a successful Reseller Hosting Business - With the market this vehemently loaded, how is a new reseller expected to make space? What all marketing strategies can help a reseller find slot in the web hosting arena? If questions of this sort ...

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ReviewsCustomer Ratings

The quick stats of 24Shells profile shows a note average of 7.6 out of 10, counting 11 opinions. (few listed on the top of the page)
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bf1701 (darian.caplinger@g...)
Time Hosted: under 1 month.
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Wow just doesn't seem good enough
Over the past 15, I've assisted people with dedicated and virtual dedicated servers from at least 50 different providers throughout the world. In that time, I've *never* come across a VPS as fast as the one provided by 24shells. In fact, if I hadn't been told it was a VPS, I would have never known based on the speed of it. It's even faster than many of the dedicated servers I've worked with.

Their customer support has been extremely helpful. I'm just hopeful the service stays this good. I'll post another review in a month.
Daniel (onthefly@o...)
Time Hosted: 3 to 6 months
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The Best web host ever!!!
I just want to say how amazing 24shells.net hosting really is, I have never before had such expert support and service from a web host as I am getting from 24shells.net I give them my highest recomendation.

they have the fastest support and the best customer service ever.
Owen (canaryforum@g...)
Time Hosted: 1 to 3 months
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Technical Support the worst
Took 3 weeks to get all my scripts to work with the permissions set correctly, even scripts installed by fantastico didn't work properly.

Finally closed my account with them and two months after I canceled the account I had an email saying the server load on my account was too high and I had to take steps to resolve the situation. They previously asked me to consider upgrading to a dedicated server.
Their was clear indication of DDOS attack on your account resulting in overload. As for the permission we really had to manually go through each and every file in the account to setup permission it was not simple chmod 755 directory. This was way out of scope of managed service and would have fall under the domain of webmaster or developer, but we still took the pride in getting it up and running for you. It is regretful to see you move away after all the hard work put in, but we wish you good luck and will look forward to work with you again future to change your view about 24Shells.
Marketing representative (support@24shells.net, ).
YM (ym.ousley@s...)
Time Hosted: 6 mo. to 1 year
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I wanted to update my previous review because a simple request made my experience much better. If you plan to run any kind of database driven site - which is usually the point of VPS hosting, you MUST ask for an increase in the amount of memory in the PHP configuration file (which is usually set really low as a default setup for shared hosting). Note: this has little to do with physical RAM. Once I asked for an increase here, nearly all of my previous problems with uptime and timeouts were gone.

I'd also like to say that for every ticket I opened - even where it was ranting about the memory problems and letting them know how upset it made me, customer service has always been consistently good, and is why I would recommend them as a host. I've hosted with various companies who ignore you if there's a problem, especially if it's one they can't figure out right away. 24shells is not one of those companies. No matter how frustrated (not abusive - not suggesting anyone be rude) my [read more...]
YM (ym.ousley@s...)
Time Hosted: 3 to 6 months
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I tried 24shells after a truly horrible VPS host. While I'd love to give high marks across the board I can't.

The support is pretty good. 24/7 phone support is a bit misleading - I've called a few times and gotten voicemail. But the response to support tickets is usually quick, and the reps do make a good effort to respond quickly and look into problems.

The biggest reason I can't rate them highly is due to frequent problems with memory and serving pages. My highest traffic site gets around 1200 visitors/day (not a huge amount), and pages are cached for speed. I increased the amount of memory I have prior to launching this site, but I still have frequent and ongoing problems with memory errors, pages taking forever to load (or not loading at all) and my sites going down from time to time. That's unacceptable for me.

I'm giving it another month to see if things improve - mainly because the support is good, but if not I'm looking for another host who can deliver better [read more...]
George Moran (webmaster@d...)
Time Hosted: over 3 years
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I have been with 24shells.net for over 3 years. Starting with a simple webhosting package, to a dedicated server, to multiple VPS servers. Their knowledge of the webhosting industry is second to none and their support level and technical know how for me is the best in the business. They have partnered up with several key datacenters in the USA and London including The Planet. These guys are extremely dedicated and honest. From the start they work on building an excellent relationship with their client and this continues for the duration of your account. They are now 6 year veterans of the hosting industry and in that time I have seen many come and go. The fact they have not only survived, but remained successful is a testament to their professionalism. Their technical abilities continue to amaze me and they always look to help me save money. A big thanks to all the staff for their continued excellent service provision to me over these last 3 years.
Michael Huang (yuanlinh@y...)
Time Hosted: 1 to 3 months
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Tech support is very bad. I have a problem to connect with my MySQL server. Thus, I created a ticket. The ticket has been closed and re-open for many times. The issue is still not revolved. Each time, the support engineer is not trying to solve the issue, but just type minimum info in the response and close the ticket, regardless he has found and solved the issue or not.
David Jacobs (dpjacobs@g...)
Time Hosted: 1 to 3 months
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This was my first journey into the world of running my own server. The Pluto plan says shared but it is actually a VPS plan. I am very impressed with the speed that they respond to support tickets and the fact that they don't treat you like a dummy when you have a simple problem or question. The hardware that they set my server up was top rate at The Planet. I couldn't be happier with these guys. I am really surprised that they are not more popular.
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