1&1 Web Hosting review85 user reviews, 6 support responses, 4 testimonials, 27 products, 0 promotions, 5 social accounts, 1208624 domains, 4453834 hosted, Alexa #1362, listed 2005 (#2616)
Most Recent Customer Reviews
I was happy with 1and1 for a long time, until now actually. I have read the negative posts here and did not agree with them. I found the customer support great. But then I started having problems with 1and1 Webmail in Chrome. I couldn't attach files there, whereas for a long time this was no problem. Their solution (really a workaround) was to do my Webmail in Firefox. Well I haven't been using Firefox and, in fact, use Chrome because it's also native to Androids. Also, I was unable, all of a sudden, to be able to set the default font size in my emails. Every email I write, I have to go and reset the font size to something legible instead of the 8 pt default. Answer: "There's no solution to this. You have to set the font size manually every time." I wonder what this works out to time-wise, for every user to have to do this with every email he/she writes!
It all worked before, now it doesn't. And the reply from 1and1 is "tough sh**". I was shocked because the service [read more...]
Ok. I joined 1and1 web hosting 12/10/12 to host android work that I do on xda-developers.com but wanted the flexibility to be my own admin and delete stuff I didn't want on there. I paid for the basic package, which I think was like $10.00 for 3 months. I then went to add another domain name and ended up being charged for a business package $30.00 for 3 months...less than 2 hours after my first purchase. I bought my domains, set up my pages, and was on my way. I moved much of my work to the site. I added in google adsense ads into the site recently to get some small revenue from the work I do. This morning at 12:30, I went to check my site, and VOILA...it's down. Now, I know I wasn't overtaxing their servers (70,000 hits in 3 weeks is NOT extreme in my opinion). So, I called tech support. I was told that my account had been locked due to malware and that I would need to contact their security department to get it fixed. I was given a phone number. I called the number I was [read more...]
read the web , thousands of ripped off domain holders out there and im another one , same story , charged for a so called free trial of website builder plus even after cancelling within 30 days , then cancelled domain and hosting weeks ago and just got bill for another year , why are this company still trading ?
Customer service representative (kem.odike@1..., ).
About 1&1 Web Hosting1&1 is one of the world’s leading Web hosting providers. 1&1 currently offers a wide range of Web hosting products, including email solutions and high-end servers in 10 different countries including Germany, Spain, Great Britain and the United States.
1&1 introduced its distinctive approach to the US in September of 2003. Since the January 2004 launch of its complete product line in the US, 1&1 has become one of the country’s top five Web hosts. In September 2008, 1&1 opened a 55,000 square foot data center in Lenexa, Kansas.
Since it was founded 26 years ago, 1&1 has successfully established its product range in many different international markets. Its products are available in the following countries: Germany, Austria, Great Britain, Spain, France, Poland, United States, Canada, Italy and Mexico. Worldwide, more than 7,000 employees work for 1&1.
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Deployed within 55 seconds of configuration, professional users can take control of the hardware and software infrastructure in real time. The intuitive and user-friendly dashboard enables users to activate and manage Cloud servers, storage systems and connectivity solutions such as firewalls, load balancers and backup. As projects evolve and resource demands change, adjustments to the configuration can be made with just one click. 1&1 Cloud Server ... [search all 1and1.com news]
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I have several packages with 1&1 and the shared hosting isn't bad so I took on 2 servers for specific high demanding work. We couldn't figure out why the servers regularly seemed to disappear for an hour or so. 1&1 tech just kept saying "well they are back on now" when I finally got a response back. This was no good when business was lost during these almost weekly blackouts. Eventually got a sensible response back after threatening to dock to their payment by the downtime and I paste directly from their email -
"As far as the general issues of maintenance, the current process is this: 3rd level support brings VPS's down for maintenance and upgrades, and it goes down when performing backups. This is normal, and unfortunately there's nothing our server technicians can do about it. It's standard procedure at this time. There are requests in place to change this with product development, however those changes have not yet been implemented.
Looks like they have never used [read more...]
Customer service representative (kem.odike@1..., ).
Customer service representative (kem.odike@1..., ).
I've been using 1and1.com to host a few websites for about 5 years now, and just a heads up for all of you who are looking for a good host, this has been a nightmare for me. Not only is website builder extremely quirky and inconsistent and full of program glitches, but even worse the tech support is the worst of any tech support I have worked with since my first website in 1995. 100% of the tech support folks speak English as a second language, and they typically don't understand what you are saying very well. Even simple discussions demonstrate that they do not understand. They repeat things many times, and you will spend 20 minutes and get absolutely nowhere. If this happened to me once or even half a dozen times in 5 years, I would just pass it off as life, but this has happened to me probably over 100 times in 5 years. Yes, I know, I am extremely patient and gentle in working with non-English speaking techs, but I've really had it with the nonsense, the glitchy programs, the [read more...]
We had appalling service from previous web host and are very pleased with 1&1.
Easy to use, affordable and when I have contacted customer support very helpful.
I have been with 1and1 for many years and they used to be a great hosting service. I think they were taken over a couple of years back and the quality of service has been in rapid decline ever since. They are reaching new lows.
Amongst my grievances are:
- The spam systems is pitiful and when you ring to complain they suggest that the mails you get for online doctorates and vialis are normal email newslettert that you have signed up for.
- The online dashboard is a collection of bits some good and some bad but there isn't a connected overview of the parts you would need. For example the managing domains interface in less than intuitive.
- Customer support. Forget email by the time it has been answered you could have learnt to programme, hacked the system and fixed it yourself. Recently I rang support as the webmail system was down. It was mainly engaged but when I did get through I was either hung up on (can you imagine how annoying this is?) or the operative just puts the [read more...]
My opinion, after years of frustration with Phillippines based support, is you would begetter off trying to get you pet to help with a problem than calling 1And1's technical support line. They do speak excellent English and are pleasant to talk to but so is your average 6 year old. The fact is nobody I have spoken with can do anything but read what is on a script. If you don't say the right word or ask the exact question they have on their script then you are better off asking any six year old child for help, they will both have the same level of understanding of technology. Save yourself a great deal of heartache and use anyone other than 1And1.
Their customer support is nonexistent. They will not answer your questions and just refer you to another person who will do the same. They want you to send them paper copies (by mail!) of information they already have just to stall the process so they can bill you more.
Their control panel is terrible. It is very difficult to cancel any subscriptions.
They do not follow the ICANN rules they should. E.g. they will not send you an email to notify the expiry of a domain name. They will just bill you.
Also note! Most of the payments are NONREFUNDABLE ! Even if they say you could be refunded, it is not going to happen because no one in their customer service is going to help you - they just refer you to another customer service person etc.
DO NOT BUY ANYTHING FROM 1&1 / 1and1
Everything is fine when you join but do not try and cancel, then it is like joining the mafia. You will never leave without loosing time/self respect and most of all money. Support staff (or should I say call center staff) which are totally disconnected from any reliable backend which cannot help sort out even the simplest of problems. The online cancellation screen looks like it is working but as the support agents say 'it has known bugs' which means you will be billed again and again. The worst of all is that it then becomes your problem to get you money back. You can email sales/support or billing with no response. Be prepared to spend hours at a premium rate on the phone.
With all the guarantees on their websites, they are still big fraud. I would never recommend them. As the matter of fact, anyone who is reading this should think twice before opening an account with these crooks.
The cancellation is very complicated and is not even linked to the administration page, and the customer service is apathetic at best.
They initially told us told us the only way we could take ownership of the domain was to pay for the past due balance on the hosting account (nevermind that the site went down as soon as the hosting plan wasn't renew).
Then they told us they would make an exception, but we would have to open a web hosting account with them, so they had an "active" account on their servers to transfer it too.
I purchase it on my own after it expired. Wished I had [read more...]
THIS COMPANY IS THE WORSE RUN INTERNET COMPANY I HAVE HAD THE MIS PLEASURE OF KNOWING!
to be honest i don't care if they try to fix it the damage is done, UK2.net reply to my support requests within the hour and at most, a day.
these guys are nothing but cowboys!
CHEAP (IN THIS CASE) IS NEVER CHEERFUL!
DO NOT HOST HERE!!!!!!!!
Besides the customer service being fair, AT BEST, and the uptime being OK, AT BEST- they don't stop there at giving you a bad experience.
Whereas most hosting companies let domains you do not want simply lapse- this one auto renews for you and then sends a COLLECTIONS AGENCY after you if you do not pay.
If you think you're saving something, read the fine print.
Now, I am having dns issues (yes, I'm not a monkey, and I know what I am doing.). This morning, I was able to successfully update my site. An hour later, it's no longer accessible. Pinging the domain, I see it's back to using their ip address. When I go into control panel to check the DNS, it's grayed out and not accessible.
Oh, and customer service? What customer service? All you get is some rude offshore call center guy or gal on a phone that will tell you when you bought the domains (with incorrect information, mind you), and the standard "you have [read more...]
Christine Skiffington, 1&1 Internet
Customer support representative (online@1..., ).
You can only cancel online, you can only make payment on line they won't take payment on the telephone.
Also, if you want to cancel, you will need to send a letter with photo copies of your signature.
They are very unhelpful and I wouldn't use them again...
It is true that 1&1 automatically renews all services, unless they are cancelled prior to renewal. Payment is due for all renewals and is taken automatically around the time of the renewal. Because all payments are taken automatically, we require customers to keep a valid payment method on file – which, for security & authorization purposes, can only be updated online.
However, you can cancel at any time at http://cancel.1and1.com or by calling our Customer Advocate Team (877-461-2631). A fax/letter with photo ID/signature is only required if we are unable to verify you as the owner of the account.
Christine Skiffington, 1&1 Internet
Customer support representative (online@1..., ).
Christine Skiffington, 1&1 Internet
Customer support representative (online@1..., ).
I never see a rude and un-polite customer service, they are thieves, keep safe your credit card.
I have been their customer for 4+ years, I got about 10 domains and one beginner's package.
Horrible customer service. They will always have the reason. Bad communication with customers not letting you know when something happens to your account. They will always argue it is your fault. It is a headache to have to contact them for even a small issue/request.
Problems I had with them over the years:
1- Email not working.
2- Website down.
3- Domain cancel request didn't go through and I got charged another year for it.
4- Someone STOLE one of my domains (to put it for resale @ several thousand dollars) while in the process of transferring it to 1and1, ruining my company main domain (having to get the .net version), they off course didn't care and said it was MY fault.
5- My credit card was expired so my hosting payment didn't go [read more...]
In short, that is how they do business. At the start, you will be promised large numbers that are meaningless in reality, and then you will be stuck with them for life, and you will pay what they tell you to pay. Mach Schnell!
Too make things worse, my first contact with this company was via the IP addresses in my firewall - I recorded an immense number of script kiddy attacks coming from their server. They don't monitor for abuse - I never got a response to abuse complaints - although Yahoo, for instance, and Sprint IP will take immediate action if their IP spaces are being abused. I have to block the IP addresses of their servers in my htaccess files. (hint - don't just block ONE address if [read more...]
My original plan was upgraded (at higher cost). I downgraded to the basic home package with no hassles at all..
I would not recommend 1&1 for beginners as the control panel is terrible, support is worse and from what I've heard their web builder or whatever you call it is useless, but for web pros that don't need support or beginner tools it's an outstanding value and a host you can trust to keep your website up and available 24/7 as long as YOU know what you're doing.
1) Their "starter website" is a good price, but their online website builder is the slowest I"ve seen.
2) Downtime (especially their e-mail) is a lot more frequent than they like their customers to think (average about once a month). However, it's usually fixed within an hour.
3) The worst: I cancelled a domain that was being auto-paid - they take the money from my credit card automatically. However, I got a letter from a ncofinancial that I haven't paid my dues and 1and1 has sent it to them for collection (look up ncofinancial on the web to see what type of company that is). After that, the nightmare began - calls at night from different numbers. Never mind that I paid it already - twice. The company that 1and1 has hired still call me at all hours of the night for the large sum of $8!
I now use lunarhosting for my needs.
Poor tech Support
Rude people to deal with when there is a problem. They do not listen...!
I have now switched to root servers (to avoid having to deal with customer support), and to be fair I consider the package to be excellent value for money. Also, as a dedicated server user, you get access to a slightly higher calibre of staff. The problem is that trying to contact this small team is very difficult to do.
Worse still, I have now had 3 issues where domains (and the root server) disconnected from the internet. This was due to 'auto triggering' black listing and disconnection. Eventually it turned out that because the server was declaring itself as 'localhost.localhost', it was being treated as a compromised server. Unfortunately this disconnection contributed to my loss of a fairly important [read more...]
These guys decided to take my domain name while it was not even expired, and make use of the reasonably high google rating for their own SEDO parking company. I can buy my domain back for 3500 euros, but, since they took the domain, my business is nearly dead. These guys steal domain names, then offer a long bureaucratic process involving faxes and fees to extort more money from you.
Avoid like the plague.
It's all well and good for Benjamin to state that the "second-level support team is much better trained to handle the more complex issues," but just try getting there. Nope. Can't be done. I made repeated phone calls, sent e-mails and support-requested documentation, and literally BEGGED to have an issue (intermittent downtime) resolved for four months; it never did get resolved, and I never heard from a second-level support person, even though I was told that I would. I submitted unsatisfactory support surveys, contacted the billing department, and contacted the complaints department--all to no avail.
After finally giving up and finding a new hosting provider, I learned that [read more...]
I found very good results in RealMetrics site both in uptime and load speed in my plan.
We have the Home Package, with 120 GB and 1200 GB of transfer monthly, for $ 4,99 per month, and the quality is very good.
All my emails and phone calls for support was answered fast and correctly.
I am an international customer and I have no problems in payment with credit card, that is automatically charged by a period of six months (of course the half of year price).
In the fall of 2007, a friend and I where going to start a small local website. We found 1&1 which offered cheap hosting with all of the server specs that we needed. I purchased 6 months of hosting from them using my CC. Unfortunately our website did not last any longer than a few months, and by the time those 6 months where up I no longer needed the hosting. Thinking that the host would simply expire (unless I authorized another payment) I just let it go, only to see a charge for another $29.95 on my bank statement.
I called them, and was sent to http://cancel.1and1.com (a URL that is suspiciously absent from their website) and followed the instructions to cancel the account. I requested that the site be canceled at the next billing date (figured I could use it as a development server or something since [read more...]
I have been a customer for 2 plus years with 1and1 hosting 5 of my sites. In that 2 years they have had 3 major outages that lasted 24plus hours. The last straw was on 4/29/08 when my site/customers experience intermittent downtime which lasted until 5/13/08 when my sites were COMPLETELY down for 5 days. On 5/19 they came back up but have been experiencing intermittent downtime ever since. On 5/21 I filed a complaint with the Better Business Bureau since their customer relations department was unwilling to communicate with me. A company should not be allowed to operate this way.
Nobody will tell me what is going on.
This company should be avoided at all costs.
My site was intermittently down for 2 weeks prior to that
Please Please someone start a class action lawsuit. Google 1and1 and see millions of negative messages regarding 1and1.
To Whom It May Concern,
Friday, April 11, 2008, I was baffled to learn three of my domains were not only delinquent but 1&1 had sent me to collections and locked my account. My credit card had been stolen in 2007 and I had forgotten to update the card on the [read more...]
that lasted about a month now as my sites are now down again.
talking to their support was more frustrating than the actual site being down. talk about getting the feeling that the person really could care less about you as a customer...
I am sure that the pain that people complaining about support or is real. 1&1 like most big companies outsources it's first level support. Since most of the questions they field are very routine and 95% of people get the answer that they need it makes sense to do this.
Believe me I have had frustrating experiences dealing with other company's support and it is no fun when you speak with 5 different people and none of them can give you the answer that you want. Please understand that we have a dedicated second level support team that is much better trained to handle the more complex issues [read more...]
Keep it up!
Twice I called 1&1 for help they responded quickly and solved my problem.
Eveidently there was a bug in the program. If I could remove my most recent rant, I would do so.
It is now evident, that when you can read all the review left by various individuals both positive and negative that it is a fair system, not biased or skewed.
If you read all the user reviews, they are all positive. Obviously there is a skewed reporting here.
1&1 internat hosts two websites for me. Recently I was not able to access them nor allowed to edit them for at least a week and a half. I had emailed and called tech support several times a day and never recieved any help. I did get many promises which were broken. In my original review that I left here, I also pointed out the fact that I had already paid for the services that I was not getting.
If you are reading this review now, I ask that you come back in a week or two - I am betting it gets removed like the first one.
By the way - there was two other reviews - one positive and one negative. The other negative review was removed as well.
For at least the last seven days I have been unable to edit my domains. Several emails to tech support have proved to be a complete waste of time - slow response time, and no practical answer. One told me that there was a bug in a program that they were running for maintenance on my account.
I have tried calling tech support several times. Obviously, tech support is outsourced out of country. I have recieved no actual help here, but I have had several tell me that my problem has been escalated and someone would be getting in contact with me. Not a single person has tried to contact me.
They have a great number of features that are supposed to be available. I am sure that if they all worked it would be great and wonderful. The reality is that they are not working, and no one can seem to figure out why.
O yeah....they have already charged me in advance for these services that [read more...]
I wouldn't work with 1&1 again if my life depended on it. I had heard that their customer service stunk from others, but I figured I wouldn't need much help, that I could figure it out on my own. Then I ran into a snag and did need customer service, and it was NOT there. Absolutely positively stay away from this company. They aren't worth a wooden nickel.
1and1, horrible customer service, site down for 5 DAYS, what more can I say. Oh yeah, one more thing, the girl on the customer service line didn't know what IIS was (I have a windows host package).
Nice game of hostage. Buyer beware - don't trust this company with the domain registration they'll make you pay for it in every way possible.
We are formally complaining to the better business bureau - we suggest all other people who have been abused in this way do the same.
They have shutdown my site for issues that they were not able to discuss in detail with me. You are not allowed to talk or email billing management or supervision. The customer reps in billing refuse to let you talk with superiors. Over charges seem to be common and reps are very rude when they are caught. Despite the excellent technical ability of the other departments, billing may be a good reason to stay away, if you don't have a few hours to conduct 3-way phone calls with you, your bank and their billing department. Even my VISA representative (after 1 phone call) suggested that I find another vendor for 1AND1.com's service because of their lack of customer service and professionalism. Needless to say, 1AND1.com's billing department and I are on first name basis. They also were [read more...]
Tonight I was working on one of my sites and started getting "Cannot find server" messages during an editing session. I shortly found out that I could not access *any* of my 1&1 accounts. After calling support I learned that they had locked my local IP address for too many FTP access attempts or something of that nature (I had not been doing anything using FTP at the time I got cut off). The tech rep told me there was nothing she could do about it other than to wait two hours for the lock to clear.
After hanging up I tried to get in through my SSH client -- only to find that blocked as well. I called back to see if I could escalate the issue -- and the tech I then spoke with did some checking and came back to say that their 2nd-level support people were not available (no 7x24 it seems!) -- and that, yes, I would still have to wait the two hours. You would think that if [read more...]
Their customer support is slow and painful to work with.
Their email spam filtering is non-existing and was only about 2% accurate, I have since moved my email elsewhere and see ~95% accuracy.
I will either go back to hosting it myself (even with managing the servers, it would be less of a headache since it would work!) or find a new hosting company.
If that wasn't bad enough, the support service is that bad you'll end spending all the cash you saved (because there cheap for a reason) by using them on the 0870 support number. Which diverts you all around the world, I ended up talking to people in the phillapines, on a poor line trying to figure out what had happened to my server.
As a final insult, I had a verbal agreement to cancel my contract on a certain date. When it came to issuing the final refund (cause you pay in advance) they changed the date, and refused to acknowledge the date I agreed.
I'm trying to build a good reputation for my business, which was damaged by there appaling support, after around 30 phone calls and 3 days they finally got my server running after a hard disk crash.
Read their page, and they sound brilliant, trying to contact them is like trying to contact the dead! Nobody answers the phone, they'll just keep you on hold for ever. I've never got though yet!
E-mail, much the same, forget it! I've sent about 10 in the last week, never had a reply to any.
Unless you want to end up frustrated like me and many others, go elsewhere! 1and1 is abysmal.
Got billed for a hosting plan registered to a guy in UK when i live in Canada. They let it go, when I saw that on my credit card, I called them and they said they couldn't do anything for me. I had to send them a registered letter saying the same and to contact Visa so they could contest the transactions.
This being said, I was a previous customer of them, so is there any security breach in their database? I do believe so, same thing happened with Yahoo, but they were kind enough to cancel the transaction right away. Those transactions happened after I had actually bought from them. So it's over for Yahoo and 1&1 for me. I'll deal with my own company now, and I GOT a SSL CERTIFICATE, which they don't have.
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