1&1 Internet UK review

This review cover a general impression of 1and1.co.uk product features like reliability, support, data center, price & more. Brand #2620, listed since .

Most Recent Customer Reviews

Robert Cooper (bob.cooper@u...)
Time Hosted: 3 to 6 months
Global rating
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Cost
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They just screwed up my account by turning itoff
My email and web domain phandicraft.com was turned off by some moron at 1and1 UK . Now they say I have to pay £25 to have it turned on again. I will take them to court to get my money back + compensation.

Account number: 186070868


Contract number: 40608839
-anonymous- (tao@l...)
Time Hosted: over 3 years
Global rating
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Cost
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Dedicated server not bad until you have problems
I have been used 1and1 UK back to 2006. I always takes dedicated server or VPS, the servers are OK until there are something wrong. I had a hard disk need to be replaced, it tooks about 5 days. And recently, another hard disk need to be replaced in one of the most important server. After 2 days waiting, I called their customer support. The answer from them is "You dont have SLA, when it is done, it is done.". It is a very rude and helpless customer support.

In 2012, they removed backup space from dedicated server and sell it back to customer. The hosting price is the same as before. It is really a BIG downgrade!!

I WOULD NOT recommand 1and1 to anyone who has limited IT skills. Because you are on your own after they have ur credit card number.
Antonio (ant3017@g...)
Time Hosted: 3 to 6 months
Global rating
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Cost
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I signed for an ASP.NET webhosting package.

It turns out that ASP.NET MVC is not supported, and I can only have .NET 2.0 which is kind of old, since it was released years ago. All my other websites, which i keep in other companies run on .NET 4.0 and MVC2.

I asked some setting for IIS and i discovered that ii can only have IIS6. this is the answer form cutomers service, after 11 emails (nobody could answer me about the IIS settings in technical support):

Our new shared hosting packages are using IIS7. Currently, older packages are still setup with IIS6 and unfortunately I have no timeline for which they will (if ever) be moved to IIS7. Our developers do not always give us accurate timelines for such upgrades. You may want to purchase a new package, the features of which are listed on the website (including IIS7, which runs with integrated mode).

So, they proposed me to buy a new hosting package, just to be upgraded to IIS7. This when more or less everywhere else you get [read more...]
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Listed and verified since 2005

Overview

About 1&1 Internet UK

1&1 is one of the world’s leading Web hosting providers. The company was founded by Ralph Dommermuth in 1988 in Montabaur, Germany, where its headquarters is still located. 1&1 currently offers a wide range of Web hosting products, including email solutions and high-end servers in 10 different countries including Germany, Spain, UK and the United States.

Known for its comprehensive and affordable Internet products, 1&1’s unique business model positions it as a one-stop Internet shop. From domain registration to Web hosting, site creation,

technical support and cutting edge technology, 1&1 offers users every available resource to easily and affordably create and maintain an optimal Web presence.

1&1 introduced its distinctive approach to the UK in June 2000. With the acquisition of Fasthosts Internet Ltd. in May 2006, 1&1 and Fasthosts became the top hosting provider within the UK.

Product Range

In the UK, 1&1 offers a wide range of Web hosting solutions for private users as well as high-end products for small-and medium-sized businesses. From domains to 1&1 MyWebsite to eBusiness solutions like Cloud Hosting and Web servers for complex tasks, 1&1 is well placed to deliver a high quality service to its customers. All 1&1 products are hosted in 1&1‘s high-performance, green data centres in Europe. 1&1 Group manages more than 19 million domain names.

Source: http://about.1and1.co.uk/

Special pages


1and1.co.uk Facebook Cover
Website research for 1&1 Internet UK on October 22, 2016 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Basic featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

Great value and resources for your web projects!
Security with SSL Certificate
Unlimited Webspace
Unlimited Websites
20 MySQL 5 Databases on SSD (1 GB each)
24/7 Support
Up to 600 MB RAM
1 FREE Domain included
Over [...]
Plan URL : https://www.1and1.co.uk/web-hosting
£0.99/mo.
(£ 4.99 after 12 mo.)
unlimitedunmetered 1 / unlimited
Plus featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : [In-house]
Category : CDN
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

Premium features for dynamic and interactive websites!
Security with SSL Certificate
Unlimited Webspace
Unlimited Websites
NEW! 500 MySQL 5 Databases on SSD (1 GB each)
24/7 Support
Up to 1.2 GB RAM
1 FREE Domain [...]
Plan URL : https://www.1and1.co.uk/web-hosting
£3.99/mo.
(£ 6.99 after 12 mo.)
unlimitedunmetered 1 / unlimited
Pro featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : [In-house]
Category : CDN
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

Guaranteed performance for demanding projects, plus 1&1 Expert App Support!
Security with SSL Certificate
Unlimited Webspace
Unlimited Websites
NEW! 1,000 MySQL 5 Databases on SSD (1 GB each)
24/7 Support
2 GB RAM [...]
Plan URL : https://www.1and1.co.uk/web-hosting
£6.99/mo.
(£ 9.99 after 12 mo.)
unlimitedunmetered 1 / unlimited

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Web stats

Targeting: United Kingdom
1&1 Internet UK daily Global Rank trend
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News

Flexible Web Hosting for all needs: new 1&1 Cloud Server packages available from £4.99 per month+VAT - 1&1, Europe’s leading web hosting provider (www.1and1.co.uk), today offers four additional pre-configured packages of its 1&1 Cloud Server. In addition to the already established packages FLEX, M, L and XL, small and medium-sized enterprises, start-ups, value added resellers, developers and agencies now benefit from a more favourable entry price and even greater flexibility. The new Cloud Servers – as well as the established configurations – have no minimum contract time and offer minute-based billing of the resources used, high-performance brand hardware as well as full flexibility. Even the entry level package, starting at a price of £4.99/month+VAT, offers a full performance scope including numerous integrated features such as unlimited traffic, integrated SSD storage and a load balancer. Customers may also consult the reliable and free 24/7 customer service.
Robert Hoffmann, CEO 1&1 Internet Ltd, said, “After the very successful introduction of the 1&1 ... [search all 1and1.co.uk news]

Social Networks

https://www.linkedin.com/company/1&1-internet-ltd-
1&1 Internet Ltd. (est. 1988) is a Public Company entity having 477 followers on LinkedIn and 5001-10000 employees, industry Internet.
https://plus.google.com/+1and1ukhosting
1&1 Internet, Ltd. account is having 280 followers and 505 plus one count. See recent Google+ Posts:
1and1.co.uk GPlus Icon
- For a customised #minecraft experience, you'll need your own server. Find out which one fits you and how you can set it up in our 1&1 Digital Guide
- Google sees everything! Had enough of private data leaks? The #1and1 #digitalguide ... Alternatives to Google
- According to 1&1 expert Hans Nijholt, professional web hosting requires individual component configuration. Read why in his latest blog article. #1and1cloud From one-size-fits-all to customised solutions – new technologies enable more flexibility - 1&1 Blog UK
1&1 Internet UK Blog  Using Wordpress version 4.6. Blog added on Aug, 2014, with total 359 articles, language en-GB. See recent blogs summary posts:
- Big name companies are choosing the .design domain - .design is ideally suited for designers, artists, creative agencies and producers of designer products to quickly and easily stand out from the crowd. But that isn't news. What is new however, is that
- Customer reviews – the opportunities and risks they create for online businesses - What goes into your decision making when buying a product online? What convinces you to purchase a particular product or service rather than going with an alternative? Personal recommendations from ...
- The ABC of the most important server terms – part 5 - Not sure about the difference between SAN, SDK and SSD?? We hope this will change after reading this blog post! Welcome back to part 5 of our server glossary, focussing today on the letter S. SAN A ...

Domains trend

ReviewsCustomer Ratings

The quick stats of 1&1 Internet UK profile shows a note average of 1.4 out of 10, counting 17 opinions. (few listed on the top of the page)
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Kevin Genner (kevin@g...)
Time Hosted: over 3 years
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One and One internet are by far the worst company that we have ever dealt with. To say that they are arrogant, uncaring and incompetatent is to pay them too great a compliment for they are far worse than this. I would suggest that anyone considering using 1 and 1 Internet seriously consider going else-where - any-where else. Or at least search online for reviews and plough though the horror stories.
If still unsure; contact Slough Trading Standards and ask them (unofficially) how many complaints have been loded against their local cowboys. But at the end of the above; avoid these scum at all costs.
Y. Motee (-no email-)
Time Hosted: 2 to 3 years
Global rating
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Cost
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I just want everyone reading this review to know that whatever everyone is saying is absolutely the truth. 1 and 1 will annoy you beyond any description, its like you are in BOILING POINT reality show, only that this time its real life . They seem to have no idea what it means when you cannot access your emails or when your website goes offline.

DO NOT GO ANY WHERE NEAR 1 and 1.
Y. Motee in Kenya
Lucky (luisiher@g...)
Time Hosted: under 1 month.
Global rating
opened an account with this company about 2 months ago and as I did not get the service
I was expecting (access to MYsql) I cancelled the same day ( I thought that was it). After 15 days I
got charged to my paypal account I called and they told me that I
should get the refund in 7 days by bank wire (They sayd the could not refund my paypal account – company policy). Ok 12 day later I did not get
the money so I contact their billing department and they told me that due
to a system error the payment was not processed. So I have to wait another
7 days. A few days ago for my surprise I got a refund to my paypal
account , but today They have charge my again. I have talk to the billing department
and told me that they can’t stop the system and they will give me a refund
again in 7 days. Also the first advisor I spoke with she put the phone down
on me. They service is terrible and also when asking for a complaints dep. or a responsible, they don’t want to now. They pass the ball [read more...]
Roger Abrahams (roger@r...)
Time Hosted: 1 to 2 years
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Cost
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I have never ever dealt with such a dreadful company in all my days. the online help is a joke, they leave you hanging for ages, the billing is run by a bunch of crooks, i cancelled my policy with them and they billed me, i asked for a credit which i did not get and 3 months later they took another £150 i tried to get it back but they stonewalled me, it was dreadfull. it has been a year now since we left them and WAIT FOR IT-- TODAY I GOT A LETTER FROM THEIR BLOODY FINANCE COMPANY DEMANING 152.52 FOR LATE PAYMENT.
I WILL GOT TO COURT FIRST!!!!!!!!!!!!!!!
Polymash Digital Art Service (bovinelife@y...)
Time Hosted: 2 to 3 years
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1and1 are one of the worst hosts in the UK, with the worst telephone support of any large company I have ever come across. They cut ou off the phone, they keep you waiting for large periods of time and then the problems progress. Their very cheap sites are often missing in fairly essential features. I host six sites with them and am one by one removing them to hostpapa which offers a great service. The call centres have no continuity with your problem. They bill you incorrectly, they add service charges to your bill when it's their fault. There is much red tape. I am a web designer and they took one of my sites down during a critical period and made me look stupid in front of a client. PLEASE AVOID 1and1 at ALL COSTS and go to hostpapa instead.
Lara French (darkeyedangel@l...)
Time Hosted: 6 mo. to 1 year
Global rating
I used to use them for website hosting and domains.
Their customer service was very bad, many of the staff don't seem to know any answers. I have now moved to a new hosting company, yet i still get billed from 1and1 for things i do not have anymore! It's a joke.

FYI: I now host with lcn.com and i'm happy!
Holland Risley (hollandrisley@y...)
Time Hosted: 1 to 3 months
Global rating
DO NOT USE 1AND1. EVER!!

1and1 have let me down over and over and over again.

You simply cannot rely on 1and1s services.

Telephone support is non-existent. Often you are on hold for half an hour then it just say "Sorry" and you are cut off.

I have moved to UK Fast - they answer the phone within 3rings almost every time. I love them. They make my life easy!

Holland Risley
James HOLLOWAY (ja.holloway@n...)
Time Hosted: 1 to 3 months
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If you want rubbish customer service then this is your company. At 1and1 they gurantee to mess up your life, waste your time and generally make you feel like the whole world is against you. No web host company has made web hosting so difficult that you need an education from the 1and1 university in order to get anything done. Thank god I found saynoto0870 otherwise my phone bill would have gone through the roof.

Dont look at the price. Just stay clear!
Robert (Robert_Basilious@y...)
Time Hosted: 6 mo. to 1 year
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If you want to make the BIGGEST mistake of your life, sign up to 1and1. DO NOT GO NEAR 1AND1. This has to be the worst company on the planet. Their products and services sound too good to be true - because that are too good to be true.

This company is built of robbing clients. Poor server uptime, non-existant support. If you call their "24 hour" support, you will be put through to a call centre in the Phillipines where a computer illeterate poorly trained individual will read you answers off their FAQ. If you ask a question that is too hard for them, they will hang up on you, or re-read an irrelevant answer off their FAQ.

They will charge your credit card imaginary amounts and it takes hours on the phone to have these false charges removed.

If you then try to transfer away from them, they will hold your domains hostage, and make it impossible.

1and1 are COMPLETELY useless. Useless customer support, useless billing department, unethical games and tricks to charge you [read more...]
Pixles/aka Fern Dumas (pixles@c...)
Time Hosted: under 1 month.
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I attempted to use MS Hosting and cancelled immediately , as it was not what I wanted and I thought it sucked. I had to file several complaints to get out of a contract which 1and1 insisted I was bound to. They axed 173 of my domains off the Internet .
I now have an easy button available for anyone who encounters the same type problems. You can use it , bookmark it , paste it and add to it.
http://1and1easybutton.com
David Edge (davidedge@c...)
Time Hosted: under 1 month.
Global rating
This is a copy of the email I just sent them:

Looked at the online reviews and your company was near the top so I looked at your packages. I know very little about website hosting etc although I'm good with pc's.

So I decided to give you a call to talk to someone for advice on the best package to suit my needs.

I waited for 15 minutes with no idea where I was in your quewing system. Then, with no explanation I was just cut off!

I've got to say that your service is not as you advertise it. Surprising as you must rely on online reviews to bring in business.

I'll now try other companies, which is a shame as I liked the services you offer. Your telephone service is the first port of call for many new business - it needs dramatic improvement! I'm thinking that if your telephone service for clients is that slow what must the rest of your services be like!?

David Edge
-anonymous- (matoqah@h...)
Time Hosted: 2 to 3 years
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I happily ran 2 sites with 1and1 for 2 years, before it all went horribly wrong. You are right about their customer service. It generally consists of you reporting a problem and them saying 'tough - now pay up'. A single missed payment, which I cancelled in protest because they couldn't fix anything, and I had the bailiff's letter through the door with
S Jones (simon@m...)
Time Hosted: 2 to 3 years
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1and1 internet are rubbish! They are utterly inflexable and the customer service is shocking. They use VOIP which often makes the operators hard to understand, but this isn't helped by their sketchy command of the English language.

They may be dirt cheap. But the reason is that they pay their staff dirt and they provide you the customer with a cheap shoddy service that will leave you feeling frustrated and unsatisfied.

If you feel this review was harsh check out simonjones.info/1and1internet and listen to several calls made to them yourself.
rt (zrabno@y...)
Time Hosted: under 1 month.
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This is probably the worst web hosting company in the UK. I maintain work and personal sites but was never able to make a site on this company's servers active.

Their help desk was no help at all and simply referred back to the instructions that hadn't worked before. Eventually I gave up and abandoned the attempt.

More than a year later 1&1 are sueing me. Apparently, their terms and conditions don't oblige them to actually provide a service. If you can't use their service you still have to pay. They are rude and officious and I regret ever getting involved with these cowboys.
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