ionos.co.uk
Average 1.2 out of 10
Total reviews: 25
Recommended by: 0
Opposed: 25
Official responses: 0


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✔ 1&1 IONOS UK review

25 user reviews; 0 support responses; 0 testimonials; 11 products, 0 promotions, 5 social accounts; 15,445 domains, Alexa #8858; 📆 listed 2005 (#2620)
ionos.co.uk
1&1 IONOS UK
Discovery House, 154 Southgate Street
Gloucester gl1 2ex
UK
☎ Phone 0333 336 5691

Website language(s): en-GB
🏆 Alexa Rating 8,858▲ 815 👤 User Rating 🙌 Average 1.2 out of 10
👉 Total reviews: 25
👍 Recommended by: 0
👎 Opposed: 25
🤝 Official responses: 0

💰 Price Range £ 0.83 - £ 1.00⏰ Support 24x7
💳 Payment Options Credit / Debit / Prepaid Cards, PayPal, Wire [...]
🏆 SEO MOZ Authority 55/55🔗 Links 18,880
Profile completion status:
Things done
Company descriptions is fine
Company address location is complete
Company phone/fax is added
Company Twitter and Facebook accounts are added
"About page" URL or "Contact page" URLs are added
Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added
Products (plans) are added, but some are not updated from over 2 years
Note: Add a promotion or coupon

100%

👪 Most Recent Customer Reviews

📅
Carew Rodrigues (Rodriguescarew@r...) / growtelegram.com
⏳ Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
😠 This is a scam service
Last year they were offering domain for £1 .

So, I bought a bunch of domains.
Didn't use any of them for a year. And when it was about to expire they auto renewed me.

I used a card that has no money in it so they can't renew me automatically right? No.

They their depth collection agent sent a letter to me to ask for payment of all the domains that were auto renewed. Total I owe them now is £130.

1. I did not even connect the domains to my hosting
2. I never agreed to auto renew.
3. My payment card had no money in it. So, how did the transaction go forward?

130 isnt much for me but Solve my issue, or it will cost you much more then £130. Mark my words.
📅
-anonymous- (tradingtics@g...) / floorslip.co.uk
⏳ Time Hosted: over 3 years
Global rating
😠 My Google rankings had slipped badly. Why? Because IONOS linked 40 domain names I have to just 2 sites!! So Google think I'm heavily spamming!! They also used my spare domain names to link to other sites that are not mine!! Robbing badly managed charlatans!!
📅
-anonymous- (-no email-)
⏳ Time Hosted: over 3 years
Global rating
😠 I have been using them for 10 years. I recently received a 40% increase on my bill. Their customer service was abysmal. I've downgraded my package and will be migrating away over the next twelve months. It seems they really couldn't care less about their smaller customers as they are so large. The fact that there was a "loyalty" discount on my invoice and yet it was 40% more year on year is just a joke.
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Listed and verified since 2005
ionos.co.uk logo

📄 Overview

🔃 1&1 IONOS UK is part of United Internet
🔧 Services: Web HostingDomain Registration ICANN registrar Own datacenter
⇔ Redirected from 1and1.co.uk

📜 About 1&1 IONOS UK

1&1 IONOS, formerly known as 1&1 Internet UK, stands as the preferred hosting and cloud partner for small and medium-sized businesses. Specializing in Infrastructure as a Service (IaaS), they offer a diverse portfolio of solutions to establish businesses online and enhance their digital presence. As the largest hosting company in Europe, they manage over 8 million customer contracts and host more than 12 million domains in their own regional data centers worldwide.

Catering to entrepreneurs, business owners, large corporations, and their partners, 1&1 IONOS provides a comprehensive range of services. This includes securing domains, building websites, migrating back-office processes to the cloud, or managing container clusters. Reliability and security are integral to their products, with a self-built data center network for optimal performance and georedundancy.

Headquartered in Germany, 1&1 IONOS upholds a tradition of state-of-the-art technology, robust privacy policies, and stringent data security. Customer satisfaction is paramount, reflected in their dedicated local support teams and a unique offering: a personal consultant providing expert advice tailored to individual needs.

Company History:
1&1 originated in 1988 with a mission to simplify information technology for everyone. Committed to delivering powerful, reliable, and secure products, they engineered their data center architecture and network. Over the years, strategic acquisitions solidified their position as a leading hosting provider and the largest domain registrar in Europe.

In 2018, 1&1 merged with ProfitBricks, integrating cloud infrastructure solutions and evolving into 1&1 IONOS. This transformation aimed to empower businesses with the latest digital technologies, emphasizing innovation and customer-centricity. Today, as a member of the United Internet group, 1&1 IONOS continues its mission to make powerful technology accessible to all and deliver the best in cloud computing.

📢 Special pages


ionos.co.uk screenshot
Website research for 1&1 IONOS UK on December 23, 2023 by WebHostingTop

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Plans📤 1&1 IONOS UK Website Products

🔧 Shared - 💻 Linux Keep mouse
over features!
💰Price💿 Disk space 📶 Transfer 📆 Updated🆓 Free domain /
🔌 Allowed
WordPress Hosting Essential features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Fully Managed, Website Builder, E-Commerce
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔌 Hosted domains : 1
🆓 Free domains : 1
📌 Dedicated IPs : 0

screenshot of WordPress Hosting Essential from ionos.co.ukDomain free for first year
SSL certificate
24/7 support
🔗 Plan URL : https://www.ionos.co.uk/hosting/wordpress-hosting
£1.00/mo.
(£ 6.00 after 6 mo.) VAT 20% exc
25 GB SSDunmetered 1 / 1
WordPress Hosting Pro features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Fully Managed, Website Builder, E-Commerce
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔌 Hosted domains : 5
🆓 Free domains : 1
📌 Dedicated IPs : 0

screenshot of WordPress Hosting Pro from ionos.co.uk
🔗 Plan URL : https://www.ionos.co.uk/hosting/wordpress-hosting
£1.00/mo.
(£ 11.00 after 6 mo.) VAT 20% exc
200 GB SSDunmetered 1 / 5
WordPress Hosting Business features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Fully Managed, Website Builder, E-Commerce
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔌 Hosted domains : 2
🆓 Free domains : 1
📌 Dedicated IPs : 0

screenshot of WordPress Hosting Business from ionos.co.uk
🔗 Plan URL : https://www.ionos.co.uk/hosting/wordpress-hosting
£1.00/mo.
(£ 8.00 after 12 mo.) VAT 20% exc
150 GB SSDunmetered 1 / 2
🔧 Shared - 💻 Linux/Windows Keep mouse
over features!
💰Price💿 Disk space 📶 Transfer 📆 Updated🆓 Free domain /
🔌 Allowed
Business features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔌 Hosted domains : 1
🆓 Free domains : 1
📌 Dedicated IPs : 0

screenshot of Business from ionos.co.ukFree domain for first year
Wildcard SSL Certificate
24/7 support
🔗 Plan URL : https://www.ionos.co.uk/hosting/web-hosting
£1.00/mo.
(£ 5.00 after 12 mo.) VAT 20% exc
100 GB SSDunmetered 1 / 1
Pro features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔌 Hosted domains : 5
🆓 Free domains : 1
📌 Dedicated IPs : 0

screenshot of Pro from ionos.co.uk
🔗 Plan URL : https://www.ionos.co.uk/hosting/web-hosting
£1.00/mo.
(£ 7.00 after 6 mo.) VAT 20% exc
250 GB SSDunmetered 1 / 5
Expert features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🔌 Hosted domains : 50
🆓 Free domains : 1
📌 Dedicated IPs : 0

screenshot of Expert from ionos.co.uk
🔗 Plan URL : https://www.ionos.co.uk/hosting/web-hosting
£1.00/mo.
(£ 10.00 after 6 mo.) VAT 20% exc
500 GB SSDunmetered 1 / 50
🔧 Domains Keep mouse
over features!
💰Price 📆 Updated
.co.uk Domain features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7

screenshot of .co.uk Domain from ionos.co.ukFree email address, private registration, and Wildcard SSL Certificate included.
🔗 Plan URL : https://www.ionos.co.uk/domains/domain-names
£0.83/yr.
(£ 10.00 after 12 mo.) VAT 20% exc
.com Domain features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7

screenshot of .com Domain from ionos.co.uk
🔗 Plan URL : https://www.ionos.co.uk/domains/domain-names
£1.00/yr.
(£ 13.00 after 12 mo.) VAT 20% exc
🔧 Website Builder Keep mouse
over features!
💰Price💿 Disk space 📶 Transfer 📆 Updated🆓 Free domain /
🔌 Allowed
Business features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🆓 Free domains : 1

screenshot of Business from ionos.co.ukOptimised for all devices
All the webspace you need
24/7 support
🔗 Plan URL : https://www.ionos.co.uk/websites/website-builder
£0.83/mo.
(£ 10.00 after 12 mo.) VAT 20% exc
unlimitedunmetered 1
Pro features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🆓 Free domains : 1

screenshot of Pro from ionos.co.uk
🔗 Plan URL : https://www.ionos.co.uk/websites/website-builder
£1.00/mo.
(£ 20.00 after 6 mo.) VAT 20% exc
unlimitedunmetered 1
Essential features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : [In-house]
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
🆓 Free domains : 1

screenshot of Essential from ionos.co.uk
🔗 Plan URL : https://www.ionos.co.uk/websites/website-builder
£1.00/mo.
(£ 7.00 after 6 mo.) VAT 20% exc
unlimitedunmetered 1

Contact information is managed by ionos.co.uk representatives support@i..., info@i... [login] | Last company update:

📊 Web stats

Targeting: United Kingdom
📂 Details for https://www.ionos.co.uk/
📥 Website DNS: ns-1and1.ui-dns.biz => 217.160.81.200 ( Karlsruhe ) / IONOS SE - ionos.com
ns-1and1.ui-dns.com => 217.160.82.200 ( Karlsruhe ) / IONOS SE - ionos.com
ns-1and1.ui-dns.de => 217.160.80.200 ( Karlsruhe ) / IONOS SE - ionos.com
ns-1and1.ui-dns.org => 185.132.35.200 ( Strang ) / IONOS SE - ionos.com
MX::mxint01.1and1.com => 212.227.17.16 ( Strang ) / IONOS SE - ionos.com
MX::mxint02.1and1.com => 212.227.17.17 ( Strang ) / IONOS SE - ionos.com
🔨 Server Software: Apache
📌 Website FIRST IP: 217.160.86.49
📍 IP localization: Germany, Baden-wurttemberg, Karlsruhe - see top providers in Deutschland, Baden-württemberg
🔗 ISP Name, URL: IONOS SE, ionos.com
📌 Website Extra IPs: 217.160.86.51 ( Karlsruhe, Baden-Wurttemberg ) IONOS SE - ionos.com

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📋 1&1 IONOS UK News / Press release

Flexible Web Hosting for all needs: new 1&1 Cloud Server packages available from £4.99 per month+VAT - 1&1, Europe's leading web hosting provider (www.1and1.co.uk), today offers four additional pre-configured packages of its 1&1 Cloud Server. In addition to the already established packages FLEX, M, L and XL, small and medium-sized enterprises, start-ups, value added resellers, developers and agencies now benefit from a more favourable entry price and even greater flexibility. The new Cloud Servers – as well as the established configurations – have no minimum contract time and offer [...]
1&1 expands its Cloud Server functionality with pre-configured packages - 1&1 Internet Ltd. (www.1and1.co.uk), the leading web hosting provider in Europe, today extends its 1&1 Cloud Server offering with four new pre-configured packages. Customers are now able to select a lower entry price and set of pre-configured settings for immediate use – with a choice between packages sized M to XXL, ranging in terms of RAM, vCores and storage space. The different versions make it easier for customers to find the ideal configuration for their specific use case – [...]
1&1’s new MyWebsite 8 boosts online visibility for small businesses - 1&1 Internet Ltd. (www.1and1.co.uk), the leading European web host, today debuted 1&1 MyWebsite 8 featuring powerful new tools for building online visibility. Since online visibility is a mission-critical issue, especially for small businesses, the award-winning 1&1 MyWebsite package now offers a central, easy to use dashboard called ‘1&1 Online Success Centre'. This platform analyses and displays the elements needed for online visibility while guiding business owners via a [...]
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📣 1&1 IONOS UK Social Networks

1&1 IONOS UK Blog  (RSS error) Blog added on October, 2018, with total 0 articles.

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Reviews👪 1&1 IONOS UK Customer Ratings

The quick stats of 1&1 IONOS UK profile shows a note average of 1.2 out of 10, counting 25 opinions. (few listed on the top of the page)
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📅
-anonymous- (-hidden-) / mysite.com
⏳ Time Hosted: 3 to 6 months
Global rating
😠 Stay well away form this company! They say they can get your business online.....lol you spend more time phoning them to find out why your website is offline\!

📅
-anonymous- (-no email-)
⏳ Time Hosted: 2 to 3 years
Global rating
😠 These people really are the worst! I have lots of examples of poor customer service or sharp business practices by them and I may write other reviews on this subject however, todays example is that I receive an email mentioning domain renewals. I logon to my account the following day to cancel the renewal of a few domains that are no longer used by customers. However, I'm told both online and over the phone that the domains cannot be cancelled as they renew within 5 days. Essentially, they have a policy whereby you have to act the same day as the email they send or you will incur considerable costs for products you no longer require.
📅
-anonymous- (jkrowling8@g...) / jkrowling89@gmail.com
⏳ Time Hosted: 2 to 3 years
Global rating
😠 Been with these people for a decade, it's time we moved on i'm afraid.

If you like a co-operate service where you are just another number, then these guys who only up-sell instead of fixing the problem are for you. I've been recommended Stablepoint who are based in the UK and we are now slowly moving everything away.

Best decision we've made, they are migrating everything for free too.
📅
-anonymous- (-hidden-) / websitesforums.com
⏳ Time Hosted: 1 to 2 years
Global rating
😠 Can't believe how poor the support team are, i think they have so many customers so losing someone like me does not matter. We've found a company called Stablepoint who've we've moved all of our services to now. Great chaps, UK team on fast google servers.
📅
-anonymous- (-hidden-)
⏳ Time Hosted: over 3 years
Global rating
😠 Really awful service. Their billing department keeps adding unauthorised charges for services not requested, not used. You just keep discovering that your bill is now 200% more and you don't know why, then you look into detail and discover all sorts of scam in your bill which is generated by their billing department. The issue is never sorted quickly. You then have to spend hours on hold trying to get through to someone. Their e-mail support does not respond. A company from hell really. And this keeps happening all the time, not just a one off. Such financial conduct actually constitutes an office as they keep putting charges through your account without consent of the customer and without even your knowledge!
📅
Robert Cooper (bob.cooper@u...) / phandicraft.com
⏳ Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
😠 They just screwed up my account by turning itoff
My email and web domain phandicraft.com was turned off by some moron at 1and1 UK . Now they say I have to pay £25 to have it turned on again. I will take them to court to get my money back + compensation.

Account number: 186070868


Contract number: 40608839
📅
-anonymous- (tao@l...)
⏳ Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
😠 Dedicated server not bad until you have problems
I have been used 1and1 UK back to 2006. I always takes dedicated server or VPS, the servers are OK until there are something wrong. I had a hard disk need to be replaced, it tooks about 5 days. And recently, another hard disk need to be replaced in one of the most important server. After 2 days waiting, I called their customer support. The answer from them is "You dont have SLA, when it is done, it is done.". It is a very rude and helpless customer support.

In 2012, they removed backup space from dedicated server and sell it back to customer. The hosting price is the same as before. It is really a BIG downgrade!!

I WOULD NOT recommand 1and1 to anyone who has limited IT skills. Because you are on your own after they have ur credit card number.

📅
Antonio (ant3017@g...)
⏳ Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
😠 I signed for an ASP.NET webhosting package.

It turns out that ASP.NET MVC is not supported, and I can only have .NET 2.0 which is kind of old, since it was released years ago. All my other websites, which i keep in other companies run on .NET 4.0 and MVC2.

I asked some setting for IIS and i discovered that ii can only have IIS6. this is the answer form cutomers service, after 11 emails (nobody could answer me about the IIS settings in technical support):

Our new shared hosting packages are using IIS7. Currently, older packages are still setup with IIS6 and unfortunately I have no timeline for which they will (if ever) be moved to IIS7. Our developers do not always give us accurate timelines for such upgrades. You may want to purchase a new package, the features of which are listed on the website (including IIS7, which runs with integrated mode).

So, they proposed me to buy a new hosting package, just to be upgraded to IIS7. This when more or less everywhere else you get [read more...]
📅
Kevin Genner (kevin@g...) / genner.co.uk
⏳ Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
😠 One and One internet are by far the worst company that we have ever dealt with. To say that they are arrogant, uncaring and incompetatent is to pay them too great a compliment for they are far worse than this. I would suggest that anyone considering using 1 and 1 Internet seriously consider going else-where - any-where else. Or at least search online for reviews and plough though the horror stories.
If still unsure; contact Slough Trading Standards and ask them (unofficially) how many complaints have been loded against their local cowboys. But at the end of the above; avoid these scum at all costs.
📅
Y. Motee (-no email-)
⏳ Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
😠 I just want everyone reading this review to know that whatever everyone is saying is absolutely the truth. 1 and 1 will annoy you beyond any description, its like you are in BOILING POINT reality show, only that this time its real life . They seem to have no idea what it means when you cannot access your emails or when your website goes offline.

DO NOT GO ANY WHERE NEAR 1 and 1.
Y. Motee in Kenya
📅
Lucky (luisiher@g...)
⏳ Time Hosted: under 1 month
Global rating
😞 opened an account with this company about 2 months ago and as I did not get the service
I was expecting (access to MYsql) I cancelled the same day ( I thought that was it). After 15 days I
got charged to my paypal account I called and they told me that I
should get the refund in 7 days by bank wire (They sayd the could not refund my paypal account – company policy). Ok 12 day later I did not get
the money so I contact their billing department and they told me that due
to a system error the payment was not processed. So I have to wait another
7 days. A few days ago for my surprise I got a refund to my paypal
account , but today They have charge my again. I have talk to the billing department
and told me that they can’t stop the system and they will give me a refund
again in 7 days. Also the first advisor I spoke with she put the phone down
on me. They service is terrible and also when asking for a complaints dep. or a responsible, they don’t want to now. They pass the ball [read more...]
📅
Roger Abrahams (roger@r...)
⏳ Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
😠 I have never ever dealt with such a dreadful company in all my days. the online help is a joke, they leave you hanging for ages, the billing is run by a bunch of crooks, i cancelled my policy with them and they billed me, i asked for a credit which i did not get and 3 months later they took another £150 i tried to get it back but they stonewalled me, it was dreadfull. it has been a year now since we left them and WAIT FOR IT-- TODAY I GOT A LETTER FROM THEIR BLOODY FINANCE COMPANY DEMANING 152.52 FOR LATE PAYMENT.
I WILL GOT TO COURT FIRST!!!!!!!!!!!!!!!
📅
Polymash Digital Art Service (bovinelife@y...)
⏳ Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
😠 1and1 are one of the worst hosts in the UK, with the worst telephone support of any large company I have ever come across. They cut ou off the phone, they keep you waiting for large periods of time and then the problems progress. Their very cheap sites are often missing in fairly essential features. I host six sites with them and am one by one removing them to hostpapa which offers a great service. The call centres have no continuity with your problem. They bill you incorrectly, they add service charges to your bill when it's their fault. There is much red tape. I am a web designer and they took one of my sites down during a critical period and made me look stupid in front of a client. PLEASE AVOID 1and1 at ALL COSTS and go to hostpapa instead.
📅
Lara French (darkeyedangel@l...)
⏳ Time Hosted: 6 mo. to 1 year
Global rating
😞 I used to use them for website hosting and domains.
Their customer service was very bad, many of the staff don't seem to know any answers. I have now moved to a new hosting company, yet i still get billed from 1and1 for things i do not have anymore! It's a joke.

FYI: I now host with lcn.com and i'm happy!
📅
Holland Risley (hollandrisley@y...)
⏳ Time Hosted: 1 to 3 months
Global rating
😠 DO NOT USE 1AND1. EVER!!

1and1 have let me down over and over and over again.

You simply cannot rely on 1and1s services.

Telephone support is non-existent. Often you are on hold for half an hour then it just say "Sorry" and you are cut off.

I have moved to UK Fast - they answer the phone within 3rings almost every time. I love them. They make my life easy!

Holland Risley
📅
James HOLLOWAY (ja.holloway@n...)
⏳ Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
😠 If you want rubbish customer service then this is your company. At 1and1 they gurantee to mess up your life, waste your time and generally make you feel like the whole world is against you. No web host company has made web hosting so difficult that you need an education from the 1and1 university in order to get anything done. Thank god I found saynoto0870 otherwise my phone bill would have gone through the roof.

Dont look at the price. Just stay clear!
📅
Robert (Robert_Basilious@y...)
⏳ Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
😠 If you want to make the BIGGEST mistake of your life, sign up to 1and1. DO NOT GO NEAR 1AND1. This has to be the worst company on the planet. Their products and services sound too good to be true - because that are too good to be true.

This company is built of robbing clients. Poor server uptime, non-existant support. If you call their "24 hour" support, you will be put through to a call centre in the Phillipines where a computer illeterate poorly trained individual will read you answers off their FAQ. If you ask a question that is too hard for them, they will hang up on you, or re-read an irrelevant answer off their FAQ.

They will charge your credit card imaginary amounts and it takes hours on the phone to have these false charges removed.

If you then try to transfer away from them, they will hold your domains hostage, and make it impossible.

1and1 are COMPLETELY useless. Useless customer support, useless billing department, unethical games and tricks to charge you [read more...]
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Pixles/aka Fern Dumas (pixles@c...)
⏳ Time Hosted: under 1 month
Global rating
Features
Cost
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Control Panel
😠 I attempted to use MS Hosting and cancelled immediately , as it was not what I wanted and I thought it sucked. I had to file several complaints to get out of a contract which 1and1 insisted I was bound to. They axed 173 of my domains off the Internet .
I now have an easy button available for anyone who encounters the same type problems. You can use it , bookmark it , paste it and add to it.
http://1and1easybutton.com
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David Edge (davidedge@c...)
⏳ Time Hosted: under 1 month
Global rating
😠 This is a copy of the email I just sent them:

Looked at the online reviews and your company was near the top so I looked at your packages. I know very little about website hosting etc although I'm good with pc's.

So I decided to give you a call to talk to someone for advice on the best package to suit my needs.

I waited for 15 minutes with no idea where I was in your quewing system. Then, with no explanation I was just cut off!

I've got to say that your service is not as you advertise it. Surprising as you must rely on online reviews to bring in business.

I'll now try other companies, which is a shame as I liked the services you offer. Your telephone service is the first port of call for many new business - it needs dramatic improvement! I'm thinking that if your telephone service for clients is that slow what must the rest of your services be like!?

David Edge
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-anonymous- (matoqah@h...)
⏳ Time Hosted: 2 to 3 years
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😠 I happily ran 2 sites with 1and1 for 2 years, before it all went horribly wrong. You are right about their customer service. It generally consists of you reporting a problem and them saying 'tough - now pay up'. A single missed payment, which I cancelled in protest because they couldn't fix anything, and I had the bailiff's letter through the door with
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S Jones (simon@m...)
⏳ Time Hosted: 2 to 3 years
Global rating
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😠 1and1 internet are rubbish! They are utterly inflexable and the customer service is shocking. They use VOIP which often makes the operators hard to understand, but this isn't helped by their sketchy command of the English language.

They may be dirt cheap. But the reason is that they pay their staff dirt and they provide you the customer with a cheap shoddy service that will leave you feeling frustrated and unsatisfied.

If you feel this review was harsh check out simonjones.info/1and1internet and listen to several calls made to them yourself.
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rt (zrabno@y...)
⏳ Time Hosted: under 1 month
Global rating
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😠 This is probably the worst web hosting company in the UK. I maintain work and personal sites but was never able to make a site on this company's servers active.

Their help desk was no help at all and simply referred back to the instructions that hadn't worked before. Eventually I gave up and abandoned the attempt.

More than a year later 1&1 are sueing me. Apparently, their terms and conditions don't oblige them to actually provide a service. If you can't use their service you still have to pay. They are rude and officious and I regret ever getting involved with these cowboys.

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