Host Papa Bronze, $ 29.99/mo. on Linux Reseller


Bronze has been updated on 📆 (added 📅 ), Aggregate Rating (3.25 out of 10 from 4 reviews)
hostpapa.com
Host Papa
5063 North Service Road, Suite 102
Burlington , ON l7l 5h6
CA
☎ Phone 1-888-959-7272
☎ Phone +1 905-315-3455
  • 💡 Plan Name: Bronze (sku #p21134)
  • 🔧 Category: Reseller Hosting / Linux
  • 💰 Price:$ 29.99/mo.
  • 💿 Disk Space: 50 GB
  • 📶 Traffic bandwidth: 500 GB
  • 💲 Setup Fee: free
🔌 Hosted domains :unlimited
🆓 free domains :0
📌 Dedicated IPs :2
💳 Payment Methods :Credit / Debit / Prepaid CardsPayPal
🔨 Control Panel :CPanelWHM
🔧 Category :Green Hosting
✍️ Support Options :EmailHelp DeskPhone / Toll-FreeLive ChatAvailable 24/7
🌏 Server Locations :Canada United States
screenshot of Bronze from hostpapa.com

See also initial Bronze plan location on their website!


📜 Plan description

No matter which HostPapa Reseller Plan you choose, you'll be able to create valuable web hosting packages to sell under your own brand name. You determine the pricing, features, and packaging, and you keep all of the money you collect. As a HostPapa reseller, you can rest assured you're offering your customers all this and more – the very best in reliable web hosting.

cPanel The industry's #1 control panel, for you and your customers.
Unlimited Domains Host multiple domains with just one reseller account.
Unlimited cPanel Accounts No caps on cPanel accounts = no selling limitations!
Free Billing Software Choose from Client Exec or WHMCS.
Free Domain Reseller Account Sell domains directly to your customers - $99 value!
Private Nameservers Keep your branding in sync with private nameservers.
Multi-language Support Get 24/7 support in 4 languages.
IP Addresses† Receive three IP addresses with your reseller plan!
WHM Control Panel Manage user accounts easily and efficiently.

Features:
99.9% uptime guarantee
30-day money-back guarantee
Brandable client control panel
Password modification, DNS, account control
Customizable client packages (size, disk space, etc.)
Website templates
24/7 hosting support
No contract
RAID backup

Control Panel Additions
Softaculous: shopping carts, blogs, forums, etc.
Multi-language support
PHPmyAdmin
Website statistics: AWstats, Webalizer, logs
Online support portal (videos and help articles)

Green Web Hosting
100% solar and wind energy-driven servers
HostPapa certified renewable energy credits (RECs)

More Features
Unlimited addon domains
Unlimited subdomains
POP3 / IMAP accounts
MySQL databases
Webmail
Autoresponders
Mailing lists
Catch-alls
Spam Assassin (prevent spam!)
Mail forwarding
IMAP support
SMTP
File manager
Hotlink protection
IP Deny Manager
Programming modules (Curl, Cpan, GD Library, more)
Programming languages (CGI, Fast CGI, PHP5, more)

†Three IP addresses for the nameservers and one for the reseller hosting account. Dedicated IP addresses can be purchased for a small additional fee.

Reseller hosting offers you the opportunity to set up your own web hosting business, under your own brand name. When you sign up for a reseller hosting account, you purchase an amount of disk space and bandwidth, which you may then divvy up and 'resell' to your own clients. You choose the account limits, space, and price you want to offer your clients – in other words, you're in control!

Reseller hosting offers a number of benefits. If you are a web developer, you can host all of your own websites under one reseller account. You can sell web hosting services to your own client base. You can give web hosting accounts away to friends and family. A reseller account works in a number of different scenarios. With reseller hosting, you really can operate a web hosting business without investing in expensive infrastructure, servers, bandwidth, and IT staff. It's a great way to make a profit with relatively little risk or financial outlay!

Renew prices at https://www.hostpapa.com/renewal-pricing/

📄 Editorial Review

HostPapa is a green independent company that makes sure its customers have access to all kinds of applications they need. At the same time, they offer backup data facilities and monitor services in order to identify possible problems that might occur. Not only does Hostpapa promise to make its customers content with the range of possibilities that the company offers, but the list of awards they have won over the years confirms their staff’s words. HostPapa promises reliability, technical expertise, security and support.

HostPapa is considered to be in Top 10 industry-leading companies in terms of web hosting. Not only do they offer a wide range of products, but it does not require previous experience coming from the customer. For instance, if a customer wants to use a web builder tool, he or she does not need knowledge in web design.
Unlike other companies, HostPapa offers a customer-oriented performance of servers, professional help, a great variety of products (Web Hosting, VPS, SSL Certificates, WordPress Hosting, Website Builder, etc.), as well as a good price value.

The costs differ from one type of plan to another, but they remain reasonable. Usually, the prices are more or less similar to the ones offered by other great companies. In some cases, the prices offered by HostPapa for Web Hosting are higher, but nevertheless, the range of services and the professional management promised by HostPapa create a good equilibrium.
For instance, when it comes to SSL Certificates, HostPapa comes with a selection of popular features all included in its plans (Unlimited server licenses, security seal, padlock symbol, 256-bit encryption, Malware protection) whereas others, such as Network Solutions or GeoTrust, do not include, for example, Malware protection.

Another example could be in the case of WordPress Hosting. Unlike Bluehost or WPEngine, HostPapa comes again with a full package of highly-required tools and features included in a smaller price than the ones provided by the previously mentioned companies.
HostPapa Wordpress Hosting comes with: a free domain name registration; 2 websites hosted; automatic installation; unlimited traffic allowance; free SSL certificate or free website transfer.
Considering a few testimonials coming from customers, reviews written about HostPapa show that generally, customers are satisfied with the services provided by this company and would definitely recommend it further. A few highlights regarding characteristics about HostPapa coming from customers would be:
  • User-friendly services;
  • Easy-to-use Control Panel;
  • Reliability;
  • Reasonable prices;
  • Green hosting;
  • Great tech support;
  • Great set of features;
  • 100% satisfaction;
  • Easy way to open account;
  • Flexibility;

HostPapa brand is using separate domain name to target different countries, although the website content is similar (maybe just the currency) and there is no actual physical office location on that country.

👪 Most Recent Customer Reviews

📆
-anonymous- (-hidden-)
⏳ Time Hosted: 2 to 3 years
Global rating
😁 I've used HostPapa for a number of my clients, projects, businesses, etc., and they've had the absolute best customer service of any other company I've used.

I keep reading these one star reviews and have never experienced anything like that with HostPapa or it's customer service team. I had one issue where a domain was charged twice and I got a refund in literally 24 hours. Anytime I have an issue their team just says "leave it with us" and it's fixed a short time later.

I'd highly recommend HostPapa!!
📆
Cleve Stordy (vcstordy@g...) / pavingsite.com
⏳ Time Hosted: under 1 month
Global rating
Features
Cost
Customer Relation
Control Panel
😠 Customer service is an utter nightmare
I needed to have my password reset. TWO WEEKS later still not done. No access to account the entire time. No way to resolve the issue. Support personnel have to put you to 'Level 2' people. You cannot communicate to level 2 people until they email you and then only be email. you cannot even talk directly to anyone in billing. 50% of time you are completely ignored 25% of time they ask inane questions which you have already provided answers to. Nobody gives a rats ass. I have asked for a refund under their 30 day money back guarantee policy....this should be interesting.
📆
Solona Armstrong (solona.armstrong@g...) / sunwisedesign.ca
⏳ Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
😠 HostPapa is a SCAM!
I run a green web design business: http://www.sunwisedesign.ca. By green I mean that most of my clients are ENGOs (Environmental Non-Government Organizations), I use web hosting services that run on renewable energy and I myself have and will again run my equipment using off-grid, renewable energy.

HostPapa has been my hosting company of choice for three years. When I first signed up their customer service was excellent: prompt replies and intelligent responses. Soon afterwards, I noticed they were running fairly aggressive campaigns, primarily using Google Ads and a Facebook Page to grow their social media following and customer base. Since their fan base, and I assume customer list, have grown their customer service and their integrity have declined significantly.

Upon logging into a new reseller account using the info provided in HostPapa's welcome email, I noticed one of my clients' names at the top of the screen. Not my company name for which I had enrolled the reseller account. When I brought this to the attention of a HostPapa representative, they told me everything was fine. And magically, the next time I logged in my company name was listed. However, the credit card information on file for that account was still one of my clients'.

HostPapa's representatives often do not read my requests when I submit tickets. Two days after submitting a ticket, I will receive an irrelevant response and on a few occasions it has taken me three tries to finally get an intelligent answer.

Recently, one of HostPapa's representatives used the wrong email address for a support request. My request went ignored because the email was not authenticated. 4 days later, my site is still down.

The real clincher is the HostPapa Facebook page: https://www.facebook.com/HostPapa. First of all, it is full of complaints. Second, most of the positive feedback on their wall seems completely fabricated by bogus users. Robert Barentine, a user with a handsome, professional looking profile photo had several positive comments on the Facebook HostPapa wall. When I clicked on Robert Barentine, I discovered he had only 8 friends and his only interest listed was HostPapa. A second user, Jill Grant had no friends and her only interest was HostPapa.

I typed this on their wall yesterday, March 19. This morning, I was removed as a follower from the HostPapa Facebook page. I "Liked" their page again to discover that my comments and those of Robert Barentine and Jill Grant were removed. I am now blocked from commenting on their page. A Facebook search also reveals that those two users have also been deactivated from Facebook entirely.

Is this what social media has come to? Is it right that a company with over 28,000 fans stoop to such depths to get to that size? How do we sniff out the rats and discern the difference between bogus users and those left by genuinely satisfied customers? And what are the consequences of such dishonest uses of social media?
🗨 Hi Solona,

Thanks for your email and we appreciate the feedback, even if some of the feedback is critical of our performance. I see you have been (and are still are) an active Hostpapa customer and we do not take your words lightly as to the feedback regarding our performance regarding our customer support.

We do have been a fast growing shared web hosting company thanks to our dedicated and loyal customer base that provides a number of referral clients based on what we believe is a solid foundation of customer support. Of course, like most service companies we are not perfect and we not only strive for continual quality improvements in our staff training, investment in new technologies, etc.

We are a bit disappointed to see that our service of 3+ years is rated a 1/10 but I guess that is something we will have to live with and try to improve on. Considering that we are hear on a third-party forum answering this complaint would be I hope at least a raise to 2/10 :)

In the upcoming months we have added a number of new service features to our business in a direct move to improve our customer satisfaction levels (we hope you will be patient while we implement these in the near future)

1) a new and deep knowledgebase with help articles, videos and quick lookup
2) enhanced training and mentoring programs for our reps,
3) new and improved chat including lookup in our KB
new telephone system for quicker access to customer support and streamlined account lookup
4)interactive blog including customer feedback
5) customer survey and ratings system (net promoter score..you should look it up quite interesting)
6) enhanced customer support metrics that our team reviews weekly including average response time, # of tickets/chats/calls, length of time in queue, etc.
7) live network status update on all our properties and services providing direct feedback related to technical and service issues.
8) social feedback tools i.e. twitter, facebook, etc. (more on that later)
9) launch of a brand new customer control panel (this year)
10) more products and features to help for you and your clients.

With respect to the individual issues mentioned in your post, of course we would like to address them directly with you instead of through this public forum and we thought we did!!

I see numerous tickets over a few week span in March of this year in our support system and our reps getting back to you promptly - although on some I see not to your satisfaction. Which we apologize for that. I also see that our escalations department dealt with social media related "issues" you addressed here in this post and we provided some information. You can see that our Facebook page has been completely revamped and you can expect more indepth information from us moving forward. Our team is also very active on Twitter!

I know this is a long reply but I hope this addresses your issues and we look forward to assisting you in the future.

✍️ Customer Support (FaisalKhan - faisal@h..., ).

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