Apr, 2015 : Cloud Sherpas Expands Global Managed Services Practice

📅 April 13, 2015 - Cloud Sherpas is launching its Managed Services group to include support for clients using Salesforce, Google for Work and ServiceNow. In conjunction with this news, Cloud Sherpas has committed to hiring dozens of new workers. The additional personnel are expected to join in waves over the next several quarters, as the Managed Services organization ramps up. Cloud Sherpas is a top partner to Salesforce, Google and ServiceNow in North America, Europe and Asia Pacific.

Cloud Sherpas' decision to expand its Managed Services offering comes at an opportune time for enterprise clients. Research shows that large companies want more support from their cloud service vendors, beyond what's provided at the initial point of sale. Anecdotally, the majority of Cloud Sherpas' enterprise clients report a lack of sufficient internal resources for managing core systems, and prefer a single source for monitoring their IT environments.

Cloud Sherpas' Managed Services group provides enhanced engagement to clients throughout the lifecycle of their cloud software use. The service offering includes:

Proactive Planning: Clients have access to a dedicated Cloud Sherpas Customer Success Manager, weekly reviews and detailed reporting and statistics.
Architecture Support: This level of support includes business planning, general management, business development, methodology and quality assurance plus workforce management, supervision and mentoring, as well as access to our team of technical architects.
Advice and Consultancy: Clients can access Cloud Sherpas' resources for change and release management, best practices and more.
Technical Support: Across all business units, clients can choose their level of technical support, all the way up to 24×7, and SLA commitment, and can plan ahead with predictable monthly costs.

“Cloud Sherpas is consistently looking for ways to improve its clients' experiences and add value that positively impacts their bottom line,” says David Northington, Cloud Sherpas Chairman and CEO. “Since our inception we have consistently provided a high level of service and continuously expanded our services and brought new offerings to the market. This expansion and debut of services will further the support and service level we are able to provide to our clients, enabling them be more strategic and efficient as well as ensuring they realize the return on their cloud investment.”

About Cloud Sherpas
Cloud Sherpas provides cloud advisory and technology services to improve customer experience for the world's leading brands. With more than 1,000 people serving enterprise clients and thousands of other businesses around the world, our global team provides cloud strategy, implementation and integration support, as well as training and platform enhancements for customers across all industries. Cloud Sherpas is part of the salesforce.com Partner Program and has earned Global Strategic Cloud Alliance Partner status, a four-time Google Enterprise Partner of the Year for Google Apps and a ServiceNow Master Solutions Partner. Cloud Sherpas is headquartered in Atlanta, GA with offices throughout the United States and operations in Australia, India, Japan, New Zealand, Philippines, Singapore, United Arab Emirates and the United Kingdom. For more information visit www.cloudsherpas.com.