❌ Net Registry review

69 user reviews; 0 support responses; 1 testimonial; 14 products, 0 promotions, 7 social accounts; 3,378 hosted domains, Alexa #34521; 📆 listed 2006 (#3427)

👪 Most Recent Customer Reviews

📅 Jul 31, 2020

-anonymous- (-hidden-)

😠 DANGEROUS STEP TO TAKE SO BE WARNED. This group lost 5 years worth of files and emails of mine. I tried from February until right up until July 2020 to get them returned. 14 tickets and NO HELP. They don't do anything with service - its all about taking your money. BIG RISK TO HIRE. They have lost many other businesses' emails since February 2020 when they changed service providers WITHOUT ANY COMMUNICATION to account holders. This is where my issues started. I've moved to Ventra IP who are cheaper and far more reliable being 24/7 and great service. Take a very good look at all the reviews and 70% give them a ONE STAR. That's just on this website alone.

📅 Jun 25, 2020

-anonymous- (hello@b...) / bohoandprosecco.net.au

😠 I lost dozens of emails from my business inbox recently. when I contacted support, a man named Mark suggested I "accidentally deleted them all". Of course, I then must have accidentally gone into my deleted items ad deleted them from there too. I logged a support ticket for a back up and was advised the ticket had been received. 3 weeks and several emails later, I have heard not one word from them. Not a single email response when I emailed them, nothing. I estimate to have lost approx. $5k in business thanks to these incompetent tools. Don't put yourself through it, you're basically paying them to sit there and do nothing all day.

EDIT - Netregistry were offered the opportunity to reveiw this before posting. They contacted me immediately and asked what my issue was, clearly without looking back through their own records. I reiterated, and two weeks later had heard nothing.

I followed up again several weeks after that, and they blamed Covid19 for the lack of response.

3 [read more...]

📅 Jun 14, 2020

-anonymous- (tom@p...) / studentpoint.net.au

😠 Do NOT touch these guys. They are thief's.
They took money without permission by buying another domain I didn't ask for a day after I was logged on and purchased a legit domain.
I let them them know straight away and they refused the refund or anything. After weeks of trying to speak to the person it was escalated to, they just don't care.

No refund, no transfer, no service.

If I didn't chase them it I probably would never of heard back from them.
They are Con men who think they are above the law.

MORE REVIEWS

📄 Editorial Review

🔧 Services: Web HostingDomain Registration ICANN registrar
⇔ Redirected domains: tppinternet.com smartyhost.com smartyhost.com.au
⇔ Redirected from ilisys.com.au tppinternet.com.au

Update 2021: Moving back to old domain, webcentral.com.au See CEO message :
" We’ve changed our name to Webcentral because we want to be clear, things are changing. Based upon your valuable feedback, we have now initiated an active strategy to transition our group businesses to a single brand – Webcentral. This outcome will improve our service to you, with simple to use, high performance digital solutions."
========

One of the top hosting leaders from Australia, Netregistry has been active since 1997 and they have hosted the websites of over 500,000 businesses. Netregistry is also part of the Webcentral Group.

The company specializes in the following hosting products:

Shared Hosting;
VPS Hosting;
Exchange Hosting;
Domain Registration;
Website Builder;
Web Design;

Shared hosting packages include all essential features: email accounts, FTP users, databases, 1-click install apps as well as pages for DIY website builder. The only inconvenience is that these features can be found available at companies that provide them in unlimited amounts. Netregistry offers them in limited amounts except for their advanced-level plan.

VPS servers are configured on cloud infrastructure. These are protected with anti-virus, anti-malware and anti-spyware so your data is safe. VPS plans run on VMware virtualization software and deployment is made immediately. These are powered by Cisco routing and auto-failover multi-home network as well as dual tier 1 ISP connections through Telstra and Uecomm are also enabled.

💰 Price & Cost

They offer good prices for their plans, but they seem a little higher than what other popular vendors provide for their products. However, they do not seem to mention the possibility to get a refund, but on some products they may have Free 30 day trial, details at https://support.netregistry.com.au/articles/nr/Refunds-policy-FAQ

⌛ Reliability

The company guarantees the standard 99.9% uptime rate backed by SLA.

🏢 Data Center

The headquarters of the company are registered in Sydney, Australia. Netregistry also owns offices in Brisbane and Melbourne.

✍️ Customer Support

Live chat, e-mail, phone, social media (Facebook, Twitter) – all these options are available for customers to contact Netregistry when needed. More than that, customers can also check out their YouTube channel and knowledgebase to find out solutions for problems they might be facing with their server.

🔨 Control Panel

The company works with cPanel. This is an intuitive and easy-to-use administration tool that allows customers to manage domains, databases, emails or monitor their website in general without needing too much technical knowledge.

🎯 Conclusion

Netregistry is one of the top hosting providers in Australia that offers great hosting products. However, some customers who might be looking for dedicated servers will not find that here. Also, some customers might notice that some resources here are only available in limited amounts whereas other hosting vendors offer such features in unlimited format.

Prices are good, but they are slightly high if we compare them to what other providers offer. More than that, there is no money-back guarantee available which could make customers choose another hosting provider.

Nevertheless, Netregistry is a good option for online projects as they offer high performance and essential resources to help you manage and control your servers.

🌏 Server locations:

📢 Special pages

Contact us: https://www.netregistry.com.au/contact-us/
About us: https://www.netregistry.com.au/about-us/
Terms of Service: https://www.netregistry.com.au/legals/
Privacy: https://www.netregistry.com.au/legals/privacy-policy/
Acceptable Use Policy: https://www.netregistry.com.au/legals/acceptable-use-policy/

Website research for Net Registry on November 8, 2020 by WebHostingTop

🎁 Net Registry Promotions

There is no coupon code or promotion listed.

Net Registry Listed Plans

🔧 Shared - 💻 Linux	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🆓 Free domain / 🔌 Allowed
cPanel Starter	features💳 Payment Methods : Credit / Debit / Prepaid Cards, Wire Transfer, Check Payments 🔨 Control Panel : CPanel 🔧 Category : Website Builder ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 50 email accounts 3-page DIY website builder 24/7 support Apache Easy install apps Free trial Scripting technologies PHP5 PERL / CGI Python Email features Gross emailbox storage 1GB Auto responder Catchall address Anti-spam / [...] 🔗 Plan URL : https://www.netregistry.com.au/web-hosting/cpanel-hosting/	AUD 9.95/mo. VAT 10% inc	20 GB	500 GB	Dec 2020	0 / unlimited
cPanel Business	features💳 Payment Methods : Credit / Debit / Prepaid Cards, Wire Transfer, Check Payments 🔨 Control Panel : CPanel 🔧 Category : Website Builder ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 Apache Easy install apps Free trial Scripting technologies PHP5 PERL / CGI Python Email features Gross emailbox storage 2GB Email accounts 100 Auto responder Catchall address Anti-spam / Anti-virus Webmail Databases MySQL (V5) Number of databases [...] 🔗 Plan URL : https://www.netregistry.com.au/web-hosting/cpanel-hosting/	AUD 14.95/mo. VAT 10% inc	50 GB	750 GB	Dec 2020	0 / unlimited
cPanel Premium+	features💳 Payment Methods : Credit / Debit / Prepaid Cards, Wire Transfer, Check Payments 🔨 Control Panel : CPanel 🔧 Category : Website Builder ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 Apache Easy install apps Free trial Scripting technologies PHP5 PERL / CGI Python Email features Gross emailbox storage 2GB Email accounts Unlimited° Auto responder Catchall address Anti-spam / Anti-virus Webmail Databases MySQL (V5) Number of [...] 🔗 Plan URL : https://www.netregistry.com.au/web-hosting/cpanel-hosting/	AUD 29.95/mo. VAT 10% inc	100 GB	unmetered	Dec 2020	0 / unlimited
🔧 VPS - 💻 Linux	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🔋 RAM / 📌 Dedicated IPs
VPS 1	features💳 Payment Methods : Credit / Debit / Prepaid Cards, Wire Transfer, Check Payments 🔨 Control Panel : VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 1000 MB 💪 CPU : 2 Cores 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 SAN Storage 200GB Virtualization software VMware High availability Rapid deployment Scalability Full control Networking Auto-failover multi-homed network Dual Tier 1 ISP connections (Telstra & Uecomm) Additional ISP connections with PIPE Cisco [...] 🔗 Plan URL : https://www.netregistry.com.au/vps-hosting/	AUD 149.99/mo. VAT 10% inc	unlimited	100 GB	Dec 2020	1 GB / 1
🔧 VPS - 💻 Linux/Windows	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🔋 RAM / 📌 Dedicated IPs
VPS 4	features💳 Payment Methods : Credit / Debit / Prepaid Cards, Wire Transfer, Check Payments 🔨 Control Panel : VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 4000 MB 💪 CPU : 4 Cores 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 2 SAN Storage 200GB Virtualisation software VMware High availability Rapid deployment Scalability Full control Networking Auto-failover multi-homed network Dual Tier 1 ISP connections (Telstra & Uecomm) Additional ISP connections with PIPE Cisco [...] 🔗 Plan URL : https://www.netregistry.com.au/vps-hosting/	AUD 269.99/mo. VAT 10% inc	unlimited	400 GB	Dec 2020	4 GB / 2
VPS 8	features💳 Payment Methods : Credit / Debit / Prepaid Cards, Wire Transfer, Check Payments 🔨 Control Panel : VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 8000 MB 💪 CPU : 4 Cores 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 2 🔗 Plan URL : https://www.netregistry.com.au/vps-hosting/	AUD 329.99/mo. VAT 10% inc	unlimited	800 GB	Dec 2020	8 GB / 2
🔧 Domains	Keep mouse over features!	💰Price			📆 Updated
.com	features💳 Payment Methods : Credit / Debit / Prepaid Cards, Wire Transfer, Check Payments ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 International 1 year .com $14.95 ^ .net $15.95 ^ .org $19.95 .info $19.95 .biz $19.95 .mobi $55.00 .tv $148.50 .com.au $14.95 ^ .net.au $15.95 ^ .org.au $17.48 .id.au $14.98 .asn.au $19.25 .sydney $90.00 .melbourne $90.00 Unlimited 24x7 [...] 🔗 Plan URL : https://www.netregistry.com.au/domain-names/registration/	AUD 14.95/yr. VAT 10% inc			Dec 2020
🔧 Website Builder	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🆓 Free domain / 🔌 Allowed
DIY Website Builder	features💳 Payment Methods : Credit / Debit / Prepaid Cards, Wire Transfer, Check Payments ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0 Number of pages Unlimited Premium template designs Add, edit & preview before publishing HTML & CSS editing File upload & management Facebook publishing Optimised for mobile Advanced analytics Number of email accounts 30 Anti-spam [...] 🔗 Plan URL : https://www.netregistry.com.au/websites/website-builder/	AUD 34.95/mo. VAT 10% inc	unlimited	unmetered	Dec 2020	0
🔧 Web Design	Keep mouse over features!	💰Price			📆 Updated
Establish	features💳 Payment Methods : Credit / Debit / Prepaid Cards, Wire Transfer, Check Payments ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 5 pages built and written Premium stock imagery Monthly change allowance SSL and regular security updates Monthly Reporting Launch your business online with a simple website. Perfect for getting your small business started online. 🔗 Plan URL : https://www.netregistry.com.au/websites/web-design-done-for-you/	AUD 99.00/mo. AUD 149 Setup Fee VAT 10% inc			Dec 2020
Build	features💳 Payment Methods : Credit / Debit / Prepaid Cards, Wire Transfer, Check Payments ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 8 pages built and written Premium stock imagery Monthly change allowance SSL and regular security updates Monthly Reporting Site refresh Blog set-up Interim landing page Take appointments & payments online* ² Minimum term 12 months, total [...] 🔗 Plan URL : https://www.netregistry.com.au/websites/web-design-done-for-you/	AUD 149.00/mo. AUD 299 Setup Fee VAT 10% inc			Dec 2020
Grow	features💳 Payment Methods : Credit / Debit / Prepaid Cards, Wire Transfer, Check Payments ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 10 pages built and written Premium stock imagery Monthly change allowance SSL and regular security updates Monthly Reporting Site refresh Blog set-up Interim landing page Take appointments & payments online* Online store* ⁴ Min term 12 [...] 🔗 Plan URL : https://www.netregistry.com.au/websites/web-design-done-for-you/	AUD 199.00/mo. AUD 399 Setup Fee VAT 10% inc			Dec 2020
🔧 Emails - 💻 Windows	Keep mouse over features!	💰Price			📆 Updated
Office 365 Email Essentials	features💳 Payment Methods : Credit / Debit / Prepaid Cards, Wire Transfer, Check Payments ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 15 GB mailbox storage Shared online calendar POP IMAP Exchange ActiveSync This is perfect for roaming workers who mostly access emails on the go through multiple devices such as mobile, tablets and/or laptops. 🔗 Plan URL : https://www.netregistry.com.au/email-hosting/	AUD 4.95/mo. VAT 10% inc	15 GB	unmetered	Dec 2020
🔧 Emails - 💻 Linux	Keep mouse over features!	💰Price			📆 Updated
Business Basic	features💳 Payment Methods : Credit / Debit / Prepaid Cards, Wire Transfer, Check Payments ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 Shared online calendar POP IMAP Exchange ActiveSync 1000 GB Cloud Storage OneDrive SharePoint & Teams 🔗 Plan URL : https://www.netregistry.com.au/email-hosting/	AUD 9.95/mo. VAT 10% inc	50 GB	unmetered	Dec 2020
Business Standard	features💳 Payment Methods : Credit / Debit / Prepaid Cards, Wire Transfer, Check Payments ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 Shared online calendar POP IMAP Exchange ActiveSync 1000 GB Cloud Storage OneDrive SharePoint, Teams & Bookings 🔗 Plan URL : https://www.netregistry.com.au/email-hosting/	AUD 19.95/mo. VAT 10% inc	50 GB	unmetered	Dec 2020

Contact information is managed by netregistry.com.au representatives dmain@n..., office@n..., support@n..., webmaster@n..., admin@n..., sales@n..., contact@n..., info@n... [login]
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📊 Web stats

📂 Details for https://www.webcentral.com.au/
⚑ Targeting:	Australia
📥 Website DNS:	ns-1326.awsdns-37.org => 205.251.197.46 ( *Seattle* ) / Amazon Data Services NoVa - amazon.com ns-1692.awsdns-19.co.uk => 205.251.198.156 ( *Seattle* ) / Amazon Data Services NoVa - amazon.com ns-187.awsdns-23.com => 205.251.192.187 ( *Seattle* ) / Amazon Data Services NoVa - amazon.com ns-734.awsdns-27.net => 205.251.194.222 ( *Ashburn* ) / Amazon Data Services NoVa - amazon.com MX::netregistry-com-au.mail.protection.outlook.com => 104.47.71.138 ( *Sydney* ) / Microsoft Corporation - microsoft.com
🔨 Server Software:	Apache
📌 Website FIRST IP:	13.224.193.28
📍 IP localization:	Germany, Hessen, Frankfurt Am Main - see top providers in Deutschland, Hessen
🔗 ISP Name, URL:	Amazon.com Inc., amazon.com
📌 Website Extra IPs:	13.224.193.43 ( Frankfurt am Main, Hessen ) Amazon.com Inc. - amazon.com 13.224.193.70 ( Frankfurt am Main, Hessen ) Amazon.com Inc. - amazon.com 13.224.193.69 ( Frankfurt am Main, Hessen ) Amazon.com Inc. - amazon.com

Testimonials✅ Customer testimonials

I started my own business about 9 months ago and I have had my web site and e-mail hosted by NetRegistry from the beginning. I chose them because they offered these two services plus domain name registration, and their template-based approach to web site creation appealed to me. I have worked on the creation of web sites in the past and the template approach represented to me a suitable blend of professional design, flexibility to change the design to the extent that I needed it, easy ongoing updates of the copy, and value for money.
I have been very happy with the support that I have received from NetRegistry, particularly from Rachel Deegan who managed the creation of my web site and some subsequent minor updates. She has always explained clearly the processes they follow – which was important to me as I wanted to understand these fully – and given me accurate estimates of the time/cost of the initial site creation and subsequent changes. I have also had good service from the Tech Support group on the handful of occasions I have needed to contact them. I have also found their online help pages very informative.
I recommend NetRegistry to other small business owners who want a cost-effective and professional-looking web site that is easy to update.

Heather Linaker ( heather.linaker@a... ) / aventura3.com.au

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📋 Net Registry News / Press release

NetRegistry Selects ZacWare Platform - Online video and eCommerce software provider ZacWare (zacware.com) announced on Thursday that domain registrar and Web hosting provider NetRegistry (netregistry.com.au) has selected ZacWare to provide its Freeway eCommerce system.
The Web host reviewed eight potential platforms before choosing ZacWare, whose products it plans to resell to its customers who are in need of e-commerce solutions."By dealing with an Australian company, NetRegistry will be able to access a level of instant technical support that is much harder to reach when outsourcing overseas," says Brett Fenton, chief operating officer at NetRegistry. "In addition, the Open Source nature of Freeway meant that ZacWare was [...]

NetRegistry Acquires PlanetDomain - Web hosting provider and domain registrar NetRegistry (netregistry.com.au) announced on Monday it has acquired the assets of domain registrar PlanetDomain (planetdomain.com) from Primus Telecommunications for over $8 million. The acquisition was funded with cash and debt.
PlanetDomain is a top five Australian domain registrar and Web hosting provider serving over 100,000 domestic and international SME's. The company is profitable and will continue to be managed by its current staff in Melbourne, Australia. NetRegistry is the second largest Australian hosting company and has over 150,000 SME customers. The company says it placed third globally in a recent international evaluation ranking [...]

[search all netregistry.com.au news]

📣 Net Registry Social Networks

https://twitter.com/netregistry
Australia's most trusted domain name registrar. Advanced, safe, secure web hosting. Experts in web design & online marketing Gurus!
Account started from September, 2008, having already 6451 tweets with 3449 followers and 1134 friends. Last activity on July 9, 2021. See recent tweets:

July 9, 2021 - It’s time for us to sign off from @netregistry. We reflect on our 24 year journey & are proud of how we've supporte… https://twitter.com/i/web/status/1413303651901218817

July 8, 2021 - We have moved! Follow @WebcentralAU's new Twitter page to keep up to date with how we continue to transform the b… https://twitter.com/i/web/status/1412949788115435524

July 3, 2021 - Only 1 day to go #5July #SupportingAustralianSmallBusinesses https://t.co/beOeTIaLl3

https://www.facebook.com/netregistry/
About: Australia's most trusted online provider for domain names, web hosting and online solutions: web design, SEO, PPC and Social Media Australia-wide.
Netregistry account is having many likes, talking about them several people. Last activity on Sep 30, 2019. Recent posts:

Aug 23, 2019 - How to utilise Google Ads for your next campaign.

Aug 23, 2019 - Build your customer relationships with stellar marketing channels for Lead Gen.

Aug 14, 2019 - Discover which social media channels are right for your business.

https://www.linkedin.com/company/70179/
Netregistry (established 1997) is a Privately Held entity having 564 followers on LinkedIn and 51-200 employees, industry Internet.

https://www.youtube.com/channel/UCbQiG4GIey8eDVGs1ozQggQ

https://www.pinterest.com/Netregistry/

https://www.netregistry.com.au/blog/ Using Wordpress version 5.4.2. Blog added on February, 2012, with total 213 articles, Language en-US. See recent blogs summary posts:

August 14, 2021 - A message from our Managing Director - We've changed our name to Webcentral because we want to be clear, things are changing. Based upon your valuable feedback, we have now initiated an active strategy to transition our group businesses ...

August 12, 2021 - Got questions? Get the answers here - Frequently Asked Questions What does this rebrand mean for me? Today, having an online business is more than simply registering a domain or a new website. Webcentral is focussed on supporting your ...

July 5, 2021 - The new Webcentral - Today we are pleased to announce the launch of the new Webcentral. Today begins our next chapter. Webcentral reflects the union of Netregistry and WME under the same brand banner. Since Netregistry ...

https://en.wikipedia.org/wiki/Webcentral_Group

https://www.glassdoor.com.au/Reviews/Netregistry-Reviews-E965181.htm

https://www.crunchbase.com/organization/netregistry

📈 Domains trend

Reviews👪 Net Registry Customer Ratings

The quick stats of Net Registry profile shows a note average of 3.6 out of 10, counting 69 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! This company may be out of web hosting business!

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How much is 4 + 3 ?	Respond with 7

(19 = 27.54%)
(1 = 1.45%)
(49 = 71.01%)

📅 Jun 10, 2020

-anonymous- (chrs.stubbs@g...)

😠 Unfortunate experience dealing with this company. At first there service was ok with reasonable rates. Problem is after canceling all my services with them they continued to charge me . I first dealt with this issue with them in 2018 thinking it was resolved and they then charged me again in 2020. After trying to reasonably resolve this issue with them they just continued to refer to the fine print and the convoluted T&C's and to top it off they somehow managed to charge an expired credit card I no longer held with obsolete numbers and expiry date. I have never dealt with such a dishonest and frankly dodgy business, this company is interested in just trying to extract as much money as they can from you how ever they can and then trying hide behind overly complicated fine print and shitty support. Find someone else to give your business to because this company is just not worth it.

📅 Apr 23, 2020

-anonymous- (-no email-)

😞 Bought domain from them, but order rejected, did not tell me why. Try to get money back. Their system is very bad

📅 Jan 23, 2020

-anonymous- (my_secret_mejl@h...) / jis.com.au

😠 BEWARE! Not a professional Internet host for business. They moved our website and related apps to another server without notice. Some mission critical apps like our support system and HRM. Everything stopped working. It took 5 days and countless hours of support calls before it was back online and still a lot of missing data. We have lost a lot of time and money due to this. We are now moving everything to another serious hosting company and I hope to never have to deal with these clowns again. "Australia's most trusted online provider", hahaha. That's laughable.

📅 Dec 18, 2019

-anonymous- (Tommy8@w...)

😠 I have been with this company for just over 3 weeks,in that time I have spent countless hours talking to half the population of the Phillipines and a silver tongued Aussie manager who ducked for cover and did not answer my repeated calls and messages when things went pear shaped.
I had no emails for 3.5 weeks and my website was the most ridiculous thing I ever saw
I owned limo companies for years and then retired for 5 years and then bought another limo,so I have had websites before that worked well,but this site was unbelievable,the school balls page on the site had a bride with confetti on it,the wine tours page had the same,and the limo,which was the whole point of the site,was hidden behind huge lettering.
Trying to get any sense out of these people has caused me a lot of problems including delaying some marketing, no point without an email that’s working properly,but nobody cared,lots and lots of carefully worded apologies but no solutions.
And to cap it all direct debits [read more...]

📅 Aug 26, 2019

-anonymous- (-hidden-)

😠 AVOID NETREGISTRY AT ALL COSTS!

Deceitful and fraudulent behaviour, shady cancellation policies, dodgy auto-renewals and absolutely zero care for their customers.

Netregistry insist on charging my credit card for domain privacy for domains that I no longer own.

I've been a customer for 6+ years. After a week of trying to resolve what should have been a very simple thing to fix, I'm now instead cancelling all my business with Netregistry as quickly as humanly possible and warning others to stay WELL away!

If you take a minute to Google around, you'll quickly find many hundreds of other angry customers complaining about Netregistry's dodgy cancellation and auto-renewal practices. Trust me, it is no coincidence that Netregistry have such an overwhelmingly large amount of 1-star ratings on various independent review sites, such as productreview.com.au, trustpilot.com, hostadvice.com and many others.

In short, whilst you can let a domain name expire without any issues, [read more...]

📅 Aug 28, 2018

-anonymous- (karl@y...) / ourmil.net.au

😠 Bollocks! A waste of my time and money. Inconsistent information between web site and tech support, long delays in receiving tech support, each time I logged a tech support request online I had to call to get any action. I thought they would help me but all they have done is cause me anguish, delays in email delivery, and a complete lack of consistent information. If I ran my business like these jokers I would have no customers. I am searching for an alternate provider.

📅 Mar 12, 2018

-anonymous- (-hidden-)

😠 A disgrace of a company. We were with WebCentral and Netregistry took over. The dashboard initially was much less user friendly than WebCentral's and then they decided to migrate our emails from the WebCentral server. What an absolute bunch of morons they are! I suddenly found one morning that I had no emails and all their customer support people could say was that it was a problem in Migration from WebCentral to Netregistry and there is nothing really that can be done to fix the problem quickly. I received no advice saying that our emails would be migrated on that day and there might be a possibility of problems and when I called their customer service number for technical difficulties they told me to wait two to three hours. I called back after the three hours - the lady then told me that I could be down for days! What in the hell are these clowns doing? I am running a business - my business relies heavily on the internet and the ability to send and receive emails. This down time [read more...]

📅 Apr 20, 2017

-anonymous- (-no email-)

😁 Nothing can be better than Netregistry
Nothing can be better than Netregistry. Its control panel is very easy to use. My small business is thriving because I have a good website with them.

📅 Jun 19, 2016

-anonymous- (-hidden-) / portpix.com

😠 I have 11 domain names with NetRegistry and recently tried to transfer them away to another host. But despite over 4 days and a number of communications via LiveChat and Cases, I am still not able to complete the transfers. They say that 'because of the history of my domain names' it is proving difficult. I haven't made any changes to my domain names for years. The only changes have been with them taking over Jumba and Uber. So through either their incompetence or unwillingness, I am having to constantly contacted them to try and resolve this matter.

So if this is an example of how they handle matters I would steer clear of them altogether.

📅 May 22, 2014

george (george.results@g...) / resultsmarketing.com.au

😠 Netregisrty customer service sux
I have been a customer for around 10 years and have many domains, I had fraud on my credit card and there was a charge back on my account and instead of contacting me, they have cancelled my domain, and then insisted I pay via direct debit, which I have still they haven't put my domain up.I sent them an email yesterday.

To get the opportunity to pay this it took me 3plus hours on chat and the phone, also they wouldn't supply a tax invoice they just gave me a verbal amount that I needed to pay, they still haven't done anything and I am not getting emails that are vital to my business

📅 Feb 27, 2014

-anonymous- (-no email-)

😠 OMG, what a joke. Netregistry is just like talking to DODO. All round terrible service and convoluted process to lodge a fault/error with email server. Won't be using them after the end of our current account period.

📅 Oct 14, 2013

enhancedms (Mark@r...) / itsupportsquad.com

😠 SAVE YOUR MONEY & SANITY - DO NOT USE NET REGISTRY
Unfortunately for all involved; Netregistry has been 'up-and-down like a yoyo' of late.

Even worse than that is the fact that:

A. MX Records seem to constantly 'drop off' cPanel
B. A Records seem to constantly 'drop off' cPanel

THINK WISELY BEFORE USING NET REGISTRY FOR ANY CRITICAL SERVICES!!!

📅 Sep 20, 2013

Kim Lai (kim@t...) / na

😠 Customer service is the pits.
BEWARE of Netregistry. They may have the tech tools you want or they may not, but their customer service is the absolute pits. I have had confirmed by the CEO that their attitude/policy? is that the customer is always wrong, and staff are always right. This is why its justifiable to completely disregard your concerns and issues. Unbelievable? Yes thats what I said but the CEO confirmed it. And its the truth. They are simply not capable of dealing with any issue which may be their own fault, and even when it is proved to be so, they still treat the customer with contempt. For example, after three weeks of trying to get something done about their faulty automated confirmation emails, and telling me it was my fault, when finally proven to be Netregistry's fault they couldn't even say sorry for the trouble caused. Instead when asking if it was really stopped this time, the CEO himself, Larry Bloch, wrote "Is there some part of “I have rejected the transfer in the back end which [read more...]

📅 Jul 31, 2013

Ben (-no email-)

😠 Unreliable with very poor service. Have been with them for over 3 years now and our email service goes down constantly. Very poor customer service and low value for the money spent.

📅 Mar 15, 2013

-anonymous- (-no email-)

😠 Please do not use Net Registry. As of March 2013, I have just experienced the most frustrating correspondence with them for two months. I was a loyal customer who rang in January to cancel one of my services. They did not inform me that there was an onlien cancellation form. They renewed my service without my approval and have since been chasing charges and now made it a bad debt. When calling them, they do nto listen and repeat the same woring back even sayign it is my fault. My fault for them not informing me properly! The support is based in Phillipines and it is is the worst treatment I have recieved as a customer. I have now cancelled all my services with them. I write this so others do not fall into the same trap and use them!

📅 Feb 5, 2013

Sean (sean@b...) / booglebirk.com.au

😠 ziphosting is terrible
I am on their cPanel hosting plan and it is terrible.

Their server downtime is VERY high and half the time I am unable to access my sites.

Their customer support is shocking and there is no way of actually phoning ziphosting, so I'm left twiddling my thumbs every time netregistry / ziphosting servers are down - which is all the time.

📅 Jan 13, 2013

Mandy (mandy88@g...)

😠 Netregistry Reviews
WHY are the positive FEEDBACK'S all published on the same day? Seems very unusual. The negative feedback's seem to match those on other web hosting forum pages and fit consistently.

📅 Oct 15, 2012

-anonymous- (jodi@m...) / mustdobrisbane.com

😠 Regret ever using Net Registry
Unbelievably bad! Do NOT choose this company!! It is so distressing to deal with an organisation such as New Registry that has been totally incompetent and uncaring at every turn. After months of problems with slow loading and stuff they suggested moving us to another new cluster, which they did & we've been offline for hours since. Now we're still offline they're trying to fob us off as not their problem and a site of 1800 pages we have spent three and a half years building is offline (they won't admit it's their fault and cannot reassure they can do anything to fix it despite being totally their issue and nothing we've done!) And when I talked to the manager tonight he said the overnight staff have 'other pressing priorities' What the???? and wasn't even going to pass on my desperation to get it looked at until I begged!!! Although don't trust he's followed up anyway.

📅 Aug 15, 2012

Robert Peever (robert.peever@b...) / gismap.com.au

😠 netregistry.com.au
MD Linux Business Hosting
For 6 years I have been with Netregistry, every year they automatically deduct our subscription. We have never had a problem or needed to worry about domain registration.
This year our account was hacked into and we lost control of our password. Do you know how difficult to do anything when you no longer have the codes.
We asked for help, but received none. Now we have lost our domain name, but the annual subscription was still deducted.

📅 Aug 8, 2012

David (spankme@e...) / footballshirtsonline.com.au

😠 Frustrating!
This has to be the slowest and most incompetent registrar I've ever used (and I've used some rinky-dink companies in the past).

Took me near a week just for them for approve my domain registration.

They never respond to tickets (all I get is auto responders). Live chat and phone support are rubbish, they just tell you to email support, which creates a new ticket that never gets answered.

Even after the domain was finally registered the most basic of functions, such as changing the nameservers are a chore. Most registrars you set new nameservers, job done. With netregistry you have to go to set nameservers, turn off parking page, contact them to delete zone records...WTF (and all this takes forever because they are so slow)!

Funny that their sales team seems good, too bad their products, support and service departments can't back it up.

Buying a domain and set the nameservers is normally so easy, yet somehow netregistry makes it so hard.

Oh plus their own website [read more...]

📅 Jul 6, 2012

Barry (razberry@o...)

😠 Worst Support
Their support is terrible and their attitude towards a customer is appaling. Just check whirlpool forums and you will know how bad their service is!! Do youse a favor, save your money and find a better host.

📅 Jul 2, 2012

Jag (jagermsiter@g...)

😠 Customer Service is Dead
They will spend hours on whirlpool forums defending and arguing with customers but will never find time fixing their problems. Their sales practices are unethical and support is terrible based overseas. I am now with a local aussie company with fantastic support and prices.

📅 May 2, 2012

Netsell (netsell@b...)

😠 Bunch of thugs!
you can very well get the best out of your money spent if you avoid any of their brands. the reviews below are as fake as they are. i have had the most horrible time when i took hosting services from them and believe me their customer service is like they're doing you a favor. go for a better host and someone who respects you as a customer.

📅 Apr 24, 2012

Margaret (-no email-) / erpjobs.com.au

😁 I would like to compliment your reseller department and in particular the service I have received over the years from Martin Chacko.

My requestes are always dealt with as urgent and I get timely reminders of expiring domains so that I do not miss my deadlines. We have approximately 380 domains registered through your company so you can appreciate why i value this service.

Martin has always kept me informated of new changes in the markets and although he has recommended me to more personalised services within your company my preferences is to stay within his fold.

📅 Apr 24, 2012

Alex (-no email-) / alexzaia.com

😁 With the help of the Netregistry Reseller portal I have been able to grow my business and offer new services to my clients. Martin Chacko has helped me greatly when it comes to managing and maintaining my reseller account. I'd like to thank him for his efforts.

📅 Apr 24, 2012

Mark (-no email-) / mdavid.com.au

😁 I've only just opened a reseller account with Netregistry but my experience has already been very good. Krithika Chandrashekar has been extremely attentive, patient and helpful in her role as my reseller account manager during my setting up process. She gave me a wonderfully clear and helpful guide to the console, has always been quick to take my calls and has always given me exactly the information I need. I am grateful for that outstanding service.

📅 Apr 24, 2012

John (-no email-) / wato.com.au

😁 I have been working with NetRegistry for a little over 7 years now.

Either directly though my company's or though company's i have worked for.

About 3 years ago when i branched out on my own, no longer working for other IT company's.

I continued to use your services because as i was more and more busy with my time , i found it easy that i could send a email to my accounts manger and no questions asked it was done, even helping me out as far with 7 day account when i needed it.

I was a not impressed when my previous account manger 'sarah' vanished.

5 weeks later i received a email for a man, writing to me along the lines of 'Im sorry but if you need something done please ring up!'
As i was far to busy and a little upset that i was not kept in the loop were my account manager went to, i just ignored it.

I am very pleased though when i finally had time and raised the issues, NetRegistry appointed me Krithika as my new account manager.

Her work so far has been above [read more...]

📅 Apr 24, 2012

Gordon (-no email-) / chalcot.com.au

😁 Netregistry is exceptional
As a sole trader, any assistance that I receive from my partners is of utmost importance. Often it is sorely lacking.

Netregistry, is exceptional in this regard. Having an assigned account manager, in my case Krithika Chandrashekar, makes all the difference. That difference is important to me as it not only assists me personally, it assists my customers in return.

Not being a technical wizard in the world of web hosting and all it entails, has not held me back, why, because I know that I can rely on the help and support of the entire team at Netregistry.

I think it has been some 8 years that this synergy has been going and I look forward to this ongoing relationship.

I would highly recommend Netregistry and their support structure to anyone.

📅 Apr 18, 2012

Margaret (info8@n...) / erpjobs.com.au

😁 Compliments to reseller team
I would like to compliment your reseller department and in particular the service I have received over the years from Martin Chacko.

My requestes are always dealt with as urgent and I get timely reminders of expiring domains so that I do not miss my deadlines. We have approximately 380 domains registered through your company so you can appreciate why i value this service.

Martin has always kept me informated of new changes in the markets and although he has recommended me to more personalised services within your company my preferences is to stay within his fold.

📅 Apr 3, 2012

Josh (joshver@h...)

😠 NetRegistry sucks
they are also known as "surprise invoice Inc."

all you are going to get from them is spam and invoices.

📅 Apr 2, 2012

Amanda (-no email-) / wwwblakespestmanagement.com.au

😁 I would highly recommend Net Registry to everyone.
My name is Amanda and I work at Blakes Pest Management. My company has had many problems previously with other web hosting companies and now we are currently with Net Registry. We have never been happier. The main person I deal with from Netregistry is Chris O'Hearn, he is very helpful, very efficient and very professional. He always helps me with all my enquiries no matter how big or small they are right away. I am really glad we are now using Net Registry all staff that I have dealt with are very helpful. We previously had problems with our old website and I had Net registry do a new one for us, they helped design and fix it all up for us. Net Registry has taken most of the pressure off our company with regards to our website and all internet stuff and I am so grateful for all their help. I would highly recommend Net Registry to everyone.

📅 Apr 2, 2012

Manda (-no email-) / maudnlil.com.au

😁 A big thumbs up and 5 gold stars from me!
The Netregistry workshop was abundant in valuable information well presented in an easy to understand manner. It was interesting & engaging & critical to any business owner who has a website, whether communicating with customers, selling a product or offering a local business service. I thoroughly enjoyed it and the information I received I will be using for many months to come. A big thumbs up and 5 gold stars from me!

📅 Mar 28, 2012

Graeme (blacksvr@g...)

😠 Pathetic Service and Staff
Rude, rude to the core. their general manager brett fenton damages their business line, he needs to go back to school.

📅 Mar 27, 2012

Damian (-no email-) / cumulusapplications.com.au

😁 Netregistry - Infrastructure you can rely on
Netregistry have provided my business's with infrastructure, personnel, and support services we could only dream of providing ourselves.

They have given us a platform upon which we can build reliable, robust, and scalable solutions, which suit a diversity of clients, and budgets, in a way that enables us to commit to capacity on demand. This, in turn, makes us versatile, and agile in terms of our business cost structure.

It's increasingly important to us, in a world where security, and privacy legislation, is changing, to have infrastructure housed and supported in Australia by Netregistry.

Probably more intrinsically is Netregistry provide a platform upon which we can build futures.

📅 Mar 23, 2012

Rob (rob_m@b...)

😠 Dreadful and appaling service. Host with them and Google starts hating you. I lost my website when I spent my hard earned money with them.

📅 Mar 23, 2012

-anonymous- (-no email-) / padstowfoodservice.com.au

😁 Nettschool by Netregistry - GREAT!
Just attended Nettschool "Understanding Online Marketing" conducted by Sam Shetty today. It was fascinating to learn how little I really knew about what is going on in the world of online marketing and also about how quickly things are changing. Thanks Sam for such an insightful presentation and to Sonia for inviting me.

📅 Mar 9, 2012

AaronB (bushr@m...) / netregsuksno1.com.au

😠 netregistry.com.au is the worst
funny how some blokes wrote good things for them host with them for some time and you'll know sooner or later that you were hosted in hell bunch of liars charged me creditcard without authorizing and then slap you with terms and conditions. NEVER EVER will i host with netregisty or any of their looser brands

📅 Mar 9, 2012

Mara (info@o...) / otwayethicalbeef.com.au

😁 Netregistry absolutely great
I've found working with Netregistry absolutely great and have no hesitation to recommending you to everyone I know :-) You have always been so helpful and patient and willing to go the extra mile :-)

📅 Mar 9, 2012

Peter (info4@n...) / imagineinteractive.com.au

😁 Netregistry has been a great help
We are a reseller with Netregistry and recently our company have been looking into what we need to do to acquire international domain names. Tim Abbott has been a great help to our business advising on the pitfalls and traps for the unwary in finding and jumping through the necessary hoops to register international domain names. We wouldn’t have known where to start without his help.

📅 Mar 1, 2012

Jen Booth (info3@n...) / jenbooth.com.au

😁 Brilliant Service!
I had been to 3 different web hosting sites before I remembered Netregistry. Not only are Netregistry cheaper by almost half, their site was far easier to navigate.

Once I'd signed up I had a couple of questions that were answered within hours. They helped me link my big cartel site to my new domain name. I'm not very savvy when it comes to websites and html AT ALL, so to be able to write a quick email to customer support and for them to sort it out for me was brilliant.

Thanks particularly to Robbie and Andrew.

📅 Mar 1, 2012

Robert Hodgkiss (info2@n...) / hostinghouse.com.au

😁 Services of Netregistry - 10/10
Hosting House has used Netregistry for around 4 years now for all our Domain Name registrations. We choose Netregistry for a few main reasons those being one of the largest register for domain names, support framework, competitive pricing.

The service that netregistry offer is a human element from the Reseller sales team to support not matter what time of the day/night someone can assist.

The ability for Hosting House to service its clients comes from the vendor/partners we engage with and the Netregistry reseller program allows us to offer our clients competitive product offerings, services and support even though Hosting House is the 1st call for support and products I have no hesitation calling netregistry for support, product orders etc.

Over the 4 years the relationship with Netregistry has grown and has assisted Hosting House to grow its presence and client base. Without a stable partner/reseller framework our Domain Management wouldn’t be as easy as it is that of The

📅 Feb 29, 2012

Peter Walker (-no email-)

😁 My experience of Netregistry has been brilliant.
My experience of Netregistry has been brilliant. The most significant factor in my confidence in Netregistry has been the superb level of customer service provided – in particular as provided to me by the fabulous Chris O’Hearn. His knowledge, attention to detail, good humour and genuine care for the customer makes the Netregistry experience a very happy one for me.

📅 Feb 27, 2012

Planet Graphics (info@p...) / planetgraphics.com.au

😁 services and products at competitive pricing and reliable technical support
As a graphic designer with planetgraphics.com.au in the website production sector, being a reseller of Netregistry products & services allows me to provide my clients with the full package of web hosting & email solutions. They provide services and products at competitive pricing and reliable technical support that backs me up and allows me to focus on getting on with designing & producing what my clients need.

Regards,
Wendy Paine

Planet Graphics
Tel: 08 9752 1212
www.planetgraphics.com.au

📅 Feb 20, 2012

Ivan Maric (zadarcm@h...) / auctionconveyancing.com

😁 NetRegistry Pty Ltd Web Hosting
I've used NetRegistry for the past two years to great satisfaction. Their excellent customer support, incredible hosting services and intuitive design team have all helped in boosting my sites web presence and daily visits. I greatly recommend NetRegistry to anyone interested in running a successful website and would like to especially thank Rachel Deegan and Angelina Potapova for their excellent support in all matters with my website. A great service!

📅 Feb 16, 2012

Jonas Holt (info@s...) / superherocentral.com.au

😁 Fantastic eMarketing Seminar by Netregistry
Thanks for inviting me to the NetRegistry seminar yesterday.
Although I arrived late because of unavoidable priority shifts, I was glad I rode the bus to the city and back for it.
Sam’s discussion on all-things-Google was eye-opening at times and NetRegistry’s strategy to stay technologically ‘ahead of the curve’ quite promising with regard to my needs.
I was particularly impressed with Sam’s fast analysis of my main website (and all its flaws) and the presentation of Netregistry’s aesthetic ‘landing pages’ was of great interest to me.

I was never bored.

Reading NETT magazine is an informative read, but this seminar was as good as a one-on-one consultation.
As we’ve discussed, my business does have a ceiling on its income(mostly because I’m just one person), but addressing the shortcomings in my online marketing strategy(using Google Adwords and a website upgrade) is certainly worth saving up for.

And the fact that this invitation was free, and without any ‘hard-sell’

📅 Jan 12, 2012

Bea (-no email-)

😠 Netregistry is atrocious
I would NEVER NEVER NEVER recommend Netregistry to anyone. Once they sign you up and have your money their customer service support is extremely bad. I even sent an email to Larry Bloch telling him how dissapointed I was and his response was to send me an extremely condascending and patronising email back. Only just yesterday his Web Design Manager (Rachel Deegan) sent me an email saying ... 'I am not going to go over this with you any further, your design was finalised a long time ago and this is no longer open for discussion. Please find yourself a web master for future assistance' .... and ... 'do not have the time or the patience for you' ... and I am still a fee paying customer. My website went live in August 2011, however it still had back end issues which the developers did not fix prior to the site going live. I spent money on getting letter box leaflets done, only to find out that the day the leaflets were distributed someone at Netregistry disabled the 'Buy Now' button, so [read more...]

📅 Nov 14, 2011

-anonymous- (-no email-)

😠 Bad form/practice with Netregistry.com.au. Read on.
has anyone had grief with NetRegistry.com.au?

They pulled a nasty one when we didn't continue with their trial hosting service. How nasty? Try dropping off all DNS entries and not saying anything about it. When I finally get through on the phone, there was no 'sorry' or whatever. It was more of me asking them how on earth can i add my DNS entries all over again. An update to their console takes 10mins to take effect on the account.

📅 Sep 4, 2011

vgiotis@yahoo.gr (vgiotis@y...) / bluegreenengcom.au

😠 NetRegstry is a cash collection agency not a company
Hi all! I'm glad I'm part of the team :).

My company has 2 contracts with NetRegistry (NR):
1. SEO
2. Web hosting

I signed up to a 6 month SEO program. After 6 months only 6% of the promised deliverables had been implemented. As a result after 6 months I cancelled the service. After this I received a call from NR saying that the contract was for 12 months not for 6. So NR instructed me to pay for another 6. I obviously refused to do this (as many of you have noticed their accounts department is a lot quicker than their technical department :)).

NR then cut our Web hosting services the next day. This cut our emails, client database and access to website. This has caused our company serious financial expense.

I'm on the verge of talking this matter to court. I would gladly join forces with any other company who has a similar matter to pursue this together.

Thanks.

📅 Jul 22, 2011

NEO-64 (miester@h...) / beautyandthebass.com.au

😠 Do yourself a favour and choose ANYONE other than netregistry.com.au
Despite being technically questionable and having to endure LONG on hold times netregistry are just plain profit orientated and customer hating. I rang up to say that I would be late paying BEFORE an invoice was due. I was told to bad, we have no ability to pause an account or lengthen your payment terms. Long story short, they suspended the account... yet continued to invoice for hosting that was not being provided (beause it was suspended) and sent it to a debt collector. Besides the fact that as credit card merchants they know that they HAVE to provide goods and services they bill for (VISA terms and conditions) which they didn't (how can you provide hosting for a disabled account?) the speed at which they are prepared to hand it to a debt collector despite having the situation explained to their 'english as a second language' staff in advance of the payment being required is astounding. Like I said do yourself and your business a favour an avoid netregistry like a disease.

📅 Apr 5, 2011

fitmar (julian.dasilva@g...) / fitmark.com.au

😠 NetRegistry is an aweful host
We hosted our website with Netregistry for over 4 years and during that time the level of server dropped progressively over time. Their customer service is appalling, server performance is slow, and their 2-level and 3-level technical support is rude and unhelpful.
Eventually, we moved to another host and have been satisfied ever since. I regret not moving sooner.

📅 Feb 28, 2011

Stuart (stuart@h...) / harriganlawyers.com

😠 I have just experienced the absolute worst customer experience with Jayde Smith at netregistry. I am so appalled at his defensive behaviour and total lack of apology or concern for their customers. I strongly advise people to stay away from this company.

📅 Feb 1, 2011

Brad Bellamy (bradjbellamy@g...)

😠 A domain name that I bought and got a certificate for, didn't get registered. I actually had this registered domain with Net Registry, and recently renewed it. I have just found out that it wasn't registered at all and has been purchased on another registrar. WTF?

📅 Jan 18, 2011

Helen Edwards (dare2audition@y...) / dare2audition.com.au

😠 OMG I cannot believe that I am not the only one in this situation.

In Dec 2009 after the fiancial crisis I got behind in my dedicated hosting and owed 3 months $1200. I offered to pay $900 immediately and the balance within 2 weeks. Accounts denied this and advised they were deleting my site from the server. My 12mth contract was over so I had no obligation to stay.

In Jan 2010 I moved to another company (lucky I back up) and asked for a statement so I could pay the balance owing as the $1200 may have been for Jan 09, which was now not owning. I never got the statement.

In June 2010 I get a letter from Dunn and Bradstreet collections asking for $4500. for what I have no idea.

1stly they advised I owned it because I didnt cancel the correct way, but I didnt cancel they did. Now they are saying that I owe because I had to pay the balance of the 12mth contract but I was with NR for 18 months so contract was complete. New one not signed.

There is no ombudsman so [read more...]

📅 Jan 13, 2011

Brad (band@m...) / multiple

😠 The team there destroy the very businesses that their company claims to help. In a nutshell: NetRegistry's marketing is excellent; their execution is nothing short of damaging. It's pretty sad, and yes I've had several encounters with Brett Fenton (also one of my most pathetic business dealings), and am shocked he seems to have moved up the ranks? Recent problems include their team migrating a website without request, having it break, and when eventually moving it back the site and it wasn't working working. It would be comical if it weren't costing me and my clients time and money.

📅 Jan 6, 2011

Doug (680phs@g...) / twawki.com

😠 I started using them. After 3 months into my plan my site did so well i had to upgrade. Netregistry was ridiculously expensive compared to others so I went elsewhere. They refused to refund me the balance of the unused plan. I asked them to disconnect. Then 9 months later they tried to hit me for a bill for another years service on my credit card - I said NO. Then i am threatened since they are now 1 month into the new year for which I didnt use their services I must pay for it or else pay for another whole year. Customer service is appalling - they could fight their way out of a paper bag - and they want top dollar to do it.

📅 Nov 27, 2010

-anonymous- (-no email-)

😠 Brett's personal slogan should be

"The customer is always WRONG and if he doesn't get that the first time you tell him then threaten him"

What a loser.

📅 Nov 22, 2010

Jenny Lindsay (jlindsay@c...) / cis.org.au

😠 We moved to Netregistry with a premium plan and have recently been experiencing some serious problems. We have been offline 3 or 4 times since joining and have never had a note from them or seen anything up on their website to indicate that a problem exists. We are going to move.

📅 Nov 12, 2010

Rohan (-no email-)

😠 Horrible! again and again - technical problems galore and just keep having to go through 1st level support. Same problems recurring - gateway problems; product problems; they keep moving the goal posts.

📅 Oct 21, 2010

joseph cassidy (-no email-)

😠 Their customer service is terrible and appalling, did not have any joy or appreciation talking to any of their operators, I've been put on hold for minutes, and always someone new takes the call, so have to explain the issue right from the beginning, very frustrating,
I've been charged over $2000 for excess usage for my site for no apparent reason. The customer service operator promised one hosting plan, & later found out that, the hosting plan is much more expensive than what he offered and has much less capacity. So I ended up getting a big fat invoice

📅 Sep 18, 2010

Peter (anon@p...) / various domains

😠 Extremely poor customer service and technical support. Seemingly endless technical problems at their end. By far the worst hosting experience of my 20 year career.

📅 Apr 18, 2010

Pandora (asdf@a...)

😠 We engaged NetRegistry to provide us with an Enterprise grade system. It was a disaster. We were over 2 months over release date, had over 150 hours downtime before they'd even handed it over, and they wouldn't acknowledge any of their service level agreements.

In the end we shut down the service, cut our losses and walked away.

Anil Gupta is a sales person who promises what the company can't deliver.
Brett Fenton is an arrogant and aggressive individual who will happily spend hours on the whirlpool forums instead of actually solving customer problems.
The CEO Larry Bloch is the sort of individual that will stand completely behind his staff rather than admit that there's something wrong with the company and the hosting.

Beware - they will litigate, or threaten to litigate, rather than spend time trying to help out.

As a sample of their customer service - http://www.itwire.com/it-industry-news/strategy/37897-oh-dear-customer-service-netregistry-style

📅 Nov 9, 2009

David W (davidw@m...)

😠 Absolutely terrible experience, rude, uninformed customer service staff and technical support staff who know absolutely nothing about their own products.

Dealing with Netregistry, Brett Fenton (their retarded CEO) specifically was one of the most pointless moments of my life so far.

If you love having your time wasted and being over charged then they are the company to go with.

📅 Jul 16, 2009

John (splanade@s...)

😠 The staff in particular the accounts and sales staff are very close to Mafia. At the end of the billing cycle they send a bill - if not paid directly there is a late charge. Should you decide to discontinue with their service they will not allow phone call or email curtailment rather you are required to go through their complicated online system to cut off the service - which I was unable to do. They provided no service - I could not cancel - but they still demanded payment. These people are thugs and theives. Do not use NetRegistry.

📅 Jul 16, 2009

Jen (jen.123@l...)

😠 Extremely poor customer service. They tried to charge me for a full year event though I had changed to another web host. They put a debt collector onto me to try to get the payment and said it could affect my credit rating.
They don't have a proper complaints department as such. It turned out that the guy I complained about was one of the company managers. He was quite nasty and aggressive. I had to threaten to make a complaint to the CTTT. In the end it was the debt collection company themselves who pointed out that I didn't in fact owe them any money as they had discontinued my service themselves. They cut off my web hosting when I said I was going elsewhere. Luckily I had already changed hosts, as they would have charged me $150 per hour to retrieve my files from them.
I don't understand how a company with such total disregard for their customers can have such a large business. Obviously not enough people read hosting reviews!

📅 Jun 29, 2009

andy grope (abl.grope@i...)

😠 They strung me along for a long time and did not nearly achieve what they had promised.
I did not get value and am angry about them and their service.
Their customer relations desk was very happy to give a cursory try at contacting me .

📅 Mar 31, 2009

Brad (admin@m...)

😠 When things go down (several times for me), I've gotten very bad responses from their team - their technical support is below parm and their attitudes towards customers indifferent -I don't host with them anymore. Great for domain registration tho.

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