✔ Infomaniak review
17 user reviews; 0 support responses; 0 testimonials; 15 products, 0 promotions, 8 social accounts; 59,215 hosted domains, Alexa #13767; 📆 listed 2015 (#20877)
Rue Eugène-Marziano 25
Les Acacias , GE 1227 CH
☎ Phone +41 22 820 3544
📠 Fax +41 22 820 3546
📧 hostmaster@i...Website language(s): en-US fr-FR de-DE it-IT es-ES
👪 Most Recent Customer Reviews
📅
-anonymous- (ppalicante@h...)
😠 Infomaniak es una estafa.
Contraté un dominio privado con ellos y lo configuré sin reanudar automáticamente, pero ellos, sin mi permiso y cobrándome más de lo debido.
No recomendable.
Contraté un dominio privado con ellos y lo configuré sin reanudar automáticamente, pero ellos, sin mi permiso y cobrándome más de lo debido.
No recomendable.
📅
Fabian Belser (fabianbelser@g...) / videobelser.ch
😠 I have 3 unanswered questions to the support I sent them on December 29th 2020, the second one on January 8th 2021 and the third one on January 30th 2021. INFOMANIAK IS EXPENSIVE BUT THE SUPPORT DOESN'T ANSWER.
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-anonymous- (dickciochepens@g...) / diversi-siti.net
😠 Decisamente scadente, servizi offerti non allineati con quanto promettono e indicato nel loro sito. L'assistenza è pessima. Domandate e aspettate almeno 2 giorni. Ma siate pronti anche alla settimana. Se vi è un problema da risolvere vi rispondono 2 o 3 volte, dopodiché vi ignoreranno. Sconsigliatissimo se si intende usarlo per lavoro. Meglio pagare poco di più per un assistenza migliore (nel mio caso promettono 200mb di allegati, fornisci loro lo screenshot con l'errore del loro sistema settato a 25 mb, l'assistenza sostiene di non riscontrare il problema e di controllare il mio sistema operativo, firewall etc), ovviamente utilizzo il loro webmail.
MORE REVIEWS
📄 Editorial Review
🔧 Services: Web HostingDomain Registration Own datacenter⇔ Redirected domains: infomaniak.ch infomaniak.fr
Ever since they started their activity in 1994, Infomaniak has developed competence in the field. They have also been an eco-friendly hosting provider since 2007, therefore they use renewable energy.
They have over 200,000 customers and they promise high service performance as well as support availability.
The company specializes in the following web hosting solutions:
- Shared Hosting;
- Cloud Hosting;
- Email Hosting;
- Colocation;
- Domain Registration;
- SSL Certificates;
Shared hosting offers possibilities for customers to extend their servers: more storage and more websites. They can configure them the way they want and these also include unlimited MySQL databases, unlimited domain names, free EV or DV SSL and daily backup. Your web hosting plan is optimized for WordPress as well as multiple applications (Joomla, Prestashop) that come together with it.
Their managed cloud service can also be configured depending on your needs. Customization can reach 2 TB SSD storage, 32 CPU, 96 GB RAM and 400 websites. Customers can also personalize software configurations (node.js, PHP libraries) and choose their cache engine (varnish, apc/opcache, memcache).
💰 Price & Cost
Plans come at reasonable rates, although they are slightly expensive. The company does offer a great range of features for the prices they employ, but some customers might still find plans to be expensive.
The billing is made monthly or annually depending on the product. They do not mention the possibility of a refund.
⌛ Reliability
They offer better than standard uptime guarantee for the hosting industry, 99.99%.
🏢 Data Center
The company is located in Geneva, Switzerland. The company also has a data center located in Winterthur, Switzerland.
They are ISO 14001, ISO 50001 and ISO 27001 certified which is another guarantee that the company provides efficient server monitoring and management.
✍️ Customer Support
For tech support, customers can choose between sending them an e-mail (they are available from Monday to Sunday between 6.00 A.M. and 9.00 P.M.) or calling them on the phone number they display on their website (available from Monday to Friday between 6.00 A.M. and 5.50 P.M.).
They offer support in multiple languages and promise to answer questions and requests in a short time. Customers can also check out their knowledgebase, extensive FAQ and video tutorials for help and guidance with the server.
🔨 Control Panel
Infomaniak provide customers with their own control panel.
🎯 Conclusion
Infomaniak is a green hosting provider offering web hosting solutions equipped with rich features. However, customers cannot find dedicated servers available at Infomaniak.The company offers fair prices for their hosting services but these might still appear rather high than prices offered by other companies.
There are plenty of ways of solving a problem as customers can get in contact with customer support or check out their tutorials, FAQ or knowledgebase for help.
Infomaniak is a good choice as they run on advanced hardware and well-equipped services.
🌏 Server locations:
Geneva📢 Special pages
Website research for Infomaniak on August 3, 2020 by WebHostingTop
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Plans📤 Infomaniak Website Products
| 🔧 Shared - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🆓 Free domain / 🔌 Allowed |
|---|---|---|---|---|---|---|
| Free | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0  Basic technologies for a static website (HTML, CSS)10 MB disc space Unlimited traffic (1 GB / month) FTP access without SSH 🔗 Plan URL : https://www.infomaniak.com/en/hosting/prices-and-characteristics | free | 10 GB | 1 GB | 0 / unlimited | |
| Hosting only | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments 🔨 Control Panel : [In-house] 🔧 Category : Backup, Wordpress ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔌 Hosted domains : 20 🆓 Free domains : 0 📌 Dedicated IPs : 0 Popular technologies for dynamic sites (HTML, CSS, PHP, MySQL/MariaDB, Apache, etc.)From 20 to 100 websites (domains not included) From 250 to 500 GB SSD space WordPress with Divi +100 CMS in a single click Unlimited traffic FTP access and SSH 🔗 Plan URL : https://www.infomaniak.com/en/hosting/prices-and-characteristics | €5.75/mo. | 250 GB SSD | unmetered | 0 / 20 | |
| 🔧 Colocation | Keep mouse over features! | 💰Price | 📶 Transfer | 📆 Updated | 📌 Dedicated IPs | |
| 10U - Geneva | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 📌 Dedicated IPs : 1  Capacity 10 UnitsMeasure (L - P) 80cm - 100cm Energy 1 kWh included Bandwidth 100 Mbps included Traffic unlimited IP addresses offered Sign in RJ45 Secured access 24/7 Commissioning at your convenience Electrical redundancy included Additional [...] 🔗 Plan URL : https://www.infomaniak.com/en/hosting/datacenter-housing | €385.00/mo. | unmetered | 1 | ||
| 20U - Geneva | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 📌 Dedicated IPs : 1 Capacity 20 UnitsMeasure (L - P) 80cm - 100cm Energy 1.6 kWh included Bandwidth 100 Mbps included Traffic unlimited IP addresses offered Sign in RJ45 Secured access 24/7 Commissioning at your convenience Electrical redundancy included Additional [...] 🔗 Plan URL : https://www.infomaniak.com/en/hosting/datacenter-housing | €550.00/mo. | unmetered | 1 | ||
| 46U - Geneva | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 📌 Dedicated IPs : 1 Capacity 46 UnitsMeasure (L - P) 60cm - 100cm Energy invoice Bandwidth 100 Mbps included Traffic unlimited IP addresses offered Sign in RJ45 Secured access 24/7 Commissioning at your convenience Electrical redundancy single installation fee [...] 🔗 Plan URL : https://www.infomaniak.com/en/hosting/datacenter-housing | €671.00/mo. | unmetered | 1 | ||
| 🔧 Cloud - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🔋 RAM / 📌 Dedicated IPs |
| Managed 1 | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments 🔨 Control Panel : [In-house] 🔧 Category : Fully Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 12000 MB 💪 CPU : 4 Cores 🔌 Hosted domains : 20 🆓 Free domains : 0 📌 Dedicated IPs : 0  Cloud Server ManagedDisk Space From 100 GB to 1 TB, 100% SSD Increase your VPS storage space to suit your needs. The MySQL databases and logs are stored on the Cloud Server. My WordPress Site Optimised hosting for WordPress Install WordPress in [...] 🔗 Plan URL : https://www.infomaniak.com/en/hosting/managed-cloud-server | €29.00/mo. | 250 GB SSD | unmetered | 12 GB / 0 | |
| 6 vCPU | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 18000 MB 💪 CPU : 6 vCPU 🔌 Hosted domains : 20 🆓 Free domains : 0 📌 Dedicated IPs : 0 Unlimited trafficInfomaniak facilitates your success and does not put any monthly traffic limit on your Cloud Server. Uptime guaranteed at 99.99% Infomaniak is committed to offering a 99.99% service availability. Network infrastructure 10 [...] 🔗 Plan URL : https://www.infomaniak.com/en/hosting/managed-cloud-server | €82.00/mo. VAT inc | 580 GB | unmetered | 18 GB / 0 | |
| 🔧 Domains | Keep mouse over features! | 💰Price | 📆 Updated | |||
| .ch | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free  .biz 18,50 € / year.org 13,70 € / year .net 12,45 € / year .me 9,90 € / year .art 12,75 € / year 🔗 Plan URL : https://www.infomaniak.com/en/domains/prices | €4.58/yr. VAT inc | ||||
| .com | features💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔗 Plan URL : https://www.infomaniak.com/en/domains/prices | €7.40/yr. VAT inc | ||||
| 🔧 SSL Certificates | Keep mouse over features! | 💰Price | 📆 Updated | 🔐 Domains protected | ||
| Free (Let's Encrypt) | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments 🔨 Control Panel : [In-house] 🔧 Category : Fully Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔐 Domains protected : 1  SecurityPadlock in the browser address bar. SHA-2 and 2048-bit encryption. Whether you are an individual, an SME or a multinational corporation, Infomaniak offers the types of SSL certificates that you need to secure and ensure the growth of [...] 🔗 Plan URL : https://www.infomaniak.com/en/secure/ssl-certificates | free | 1 | |||
| Standard (DV Certificate) | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments 🔨 Control Panel : [In-house] 🔧 Category : Fully Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔐 Domains protected : 1 SecurityPadlock in the browser address bar. SHA-2 and 2048-bit encryption. Assurance Guarantee of $ 10'000 Whether you are an individual, an SME or a multinational corporation, Infomaniak offers the types of SSL certificates that you need to [...] 🔗 Plan URL : https://www.infomaniak.com/en/secure/ssl-certificates | €1.13/mo. VAT inc | 1 | |||
| Business (EV Certificate) | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments 🔨 Control Panel : [In-house] 🔧 Category : Fully Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔐 Domains protected : 1 SecurityPadlock in the browser address bar. SHA-2 and 2048-bit encryption. Assurance Guarantee of $ 10'000 Trust Your company in the address bar. Company authentication. Whether you are an individual, an SME or a multinational corporation, [...] 🔗 Plan URL : https://www.infomaniak.com/en/secure/ssl-certificates | €4.45/mo. VAT inc | 1 | |||
| 🔧 Emails - 💻 Linux | Keep mouse over features! | 💰Price | 📆 Updated | |||
| Standard | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free  All offers are available for a maximum of 300 users.A domain name is required to order a kSuite. * Offer valid for a period of 12 months, then the standard price will be applied. **You can modify the periodicity (monthly or annual) directly in [...] 🔗 Plan URL : https://www.infomaniak.com/en/hosting/service-mail | free | 15 GB | unmetered | ||
| Pro | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔗 Plan URL : https://www.infomaniak.com/en/hosting/service-mail | €3.29/yr. VAT inc | 3000 GB | unmetered | ||
| Company | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔗 Plan URL : https://www.infomaniak.com/en/hosting/service-mail | €6.21/yr. VAT inc | 6000 GB | unmetered |
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📊 Web stats
| ⚑ Targeting: | Switzerland |
| 📂 Details for https://www.infomaniak.com/en | |
|---|---|
| 📥 Website DNS: | MX::mta-gw.infomaniak.ch => 83.166.143.58 ( Carouge ) / Infomaniak Network SA - infomaniak.ch ns2.infomaniak.ch => 84.16.67.66 ( Carouge ) / Infomaniak Network SA - infomaniak.ch ns1.infomaniak.ch => 84.16.66.66 ( Carouge ) / Infomaniak Network SA - infomaniak.ch |
| 🔨 Server Software: | Apache |
| 📌 Website IP: | 185.125.25.1 |
| 📍 IP localization: | Switzerland, Geneve, Carouge - see top providers in Confoederatio Helvetica, Genève |
| 🔗 ISP Name, URL: | Infomaniak Network SA, infomaniak.ch |
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📋 Infomaniak News / Press release
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📣 Infomaniak Social Networks
https://twitter.com/infomaniak
Les dernières actualités d'Infomaniak. Acteur cloud suisse, indépendant et engagé pour l'écologie. Sprechen Sie Deutsch? twitter.com/infomaniak_de
Account started from May, 2009, having already 5301 tweets with 8962 followers and 94 friends. Last activity on . See recent tweets:
Les dernières actualités d'Infomaniak. Acteur cloud suisse, indépendant et engagé pour l'écologie. Sprechen Sie Deutsch? twitter.com/infomaniak_de
Account started from May, 2009, having already 5301 tweets with 8962 followers and 94 friends. Last activity on . See recent tweets:
- Some clients experience difficulties in reaching our services. Our teams are in contact with the Internet providers… https://twitter.com/i/web/status/1300036239261863936
- Please be careful, phishing campaigns are intensifying! https://status.infomaniak.com/5gEY9WAzE4/
- Thank you for your support. We are pleased to support this event which allows our partners and our community to mee… https://twitter.com/i/web/status/1103962849326575616
https://www.facebook.com/infomaniaknetwork/
About: As a key Swiss hosting service in Europe for more than 20 years, Infomaniak offers an ecosystem of professional products for your sites, emails, newsletters, videos, podcasts and events.
Infomaniak Network account is having lots of likes, talking about them many people. Last activity on . Recent posts:
About: As a key Swiss hosting service in Europe for more than 20 years, Infomaniak offers an ecosystem of professional products for your sites, emails, newsletters, videos, podcasts and events.
Infomaniak Network account is having lots of likes, talking about them many people. Last activity on . Recent posts:
- SwissTransfer.com is once again raising its limits for sharing your files, from 25 to 50 GB and from 10 to 50 transfers a day The service is still completely free, with no subscription and no adverts.
- Infomaniak is celebrating its 25th birthday today! Join us on Instagram to experience this occasion, which will take place from 5 p.m.: https://www.instagram.com/infomaniak_network/ It will be a chance for you to check out our offices and the people behind ...
- New: you can now install Node.js, Memcached, Ghostscript, FFmpeg, ImageMagick and wkhtmltopdf on your managed Cloud Server in just one step! Other applications will be added on the basis of your feedback. => Discover the managed Cloud Server: ...
https://www.linkedin.com/company/infomaniak-network-sa/
Infomaniak Network SA (established 1994) is a Privately Held entity having 742 followers on LinkedIn and 51-200 employees, industry Internet.
Infomaniak Network SA (established 1994) is a Privately Held entity having 742 followers on LinkedIn and 51-200 employees, industry Internet.
Infomaniak Blog Using Wordpress version 6.2.5. First post from October, 2016, with total 194 articles, Language en-US (real language fr). Latest post on
📈 Domains trend
Reviews👪 Infomaniak Customer Ratings
The quick stats of Infomaniak profile shows a note average of 5.4 out of 10, counting 17 opinions. (few listed on the top of the page)
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| (1 = 5.88%) | |
| (8 = 47.06%) |
Filter by language: SHOW ALL(17) EN(12) FR(2) ES(1) IT(1) DE(1)
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📅
-hidden- (pittaluga.tim@g...) / bewertungenkaufen.ch
😠 Ich musste für Kunden Domains registrieren, erstmal auf meinem Konto Parkieren, schon das zweite Mal wurde ich gesperrt, letztes mal musste ich um mich zu intentivizieren meine ID schicken, da der link welcher man erhält beziehungsweise die app dazu nicht funktioniert. Das Geld hat Infomaniak erhalten mich jedoch gesperrt und der Domain gilt nach wie vor als zu haben. Infomaniak hat nicht einmal einen Stern verdient keinerlei Antwort auf meine Email Anfrage, bereits schon seit zwei Tagen. Wir werden daher alle 54 Domains zu einem Benutzer Freundlicher Anbieter tranverieren, Infomaniak war einst wirklich klasse, immer mehr nimmt jedoch die Benutzerfreundlichkeit deutlich ab.
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-anonymous- (-hidden-) / godart-inter.net
😠 Hi,
I tend to agree with the fact that probably things went for the worse. I have been using mostly their storage and email for material I did not want to store elsewhere for privacy reason as well as a more private email. I had no reason to complain but then again I was not using much of their services.
Two years ago, I missed a payment. They contacted me on my secondary email to warn me about it and I reacted accordingly. This time, they sent it on my hosted email only and within 7 days had deleted all my data. Within 15 days I asked them to restore a back-up as I had very important documents there: they had none.
Infomaniak had the right to delete the few gigabytes I had on their servers after a failed payment. But you might ask yourself you want to commit to a company that handles a 10 year customer that way.
There has been a lot of complains about their new console and the new products they shipped seem hastily put together. If you claim to want to [read more...]
I tend to agree with the fact that probably things went for the worse. I have been using mostly their storage and email for material I did not want to store elsewhere for privacy reason as well as a more private email. I had no reason to complain but then again I was not using much of their services.
Two years ago, I missed a payment. They contacted me on my secondary email to warn me about it and I reacted accordingly. This time, they sent it on my hosted email only and within 7 days had deleted all my data. Within 15 days I asked them to restore a back-up as I had very important documents there: they had none.
Infomaniak had the right to delete the few gigabytes I had on their servers after a failed payment. But you might ask yourself you want to commit to a company that handles a 10 year customer that way.
There has been a lot of complains about their new console and the new products they shipped seem hastily put together. If you claim to want to [read more...]
📅
-anonymous- (-no email-)
😁 nothing to complain about. the support is very technical, very accessible and always present. we always have access to the follow-up of the events to come or in progress so that we are never helpless. their administration console evolves constantly to allow us always more functionalities.
📅
-anonymous- (-no email-)
😁 Plus que satisfait, des services très réactifs, l’interface est intuitive, globalement très bien ! Je recommande
📅
-hidden- (-no email-)
😁 Une relation client au top. Le jour et la nuit par rapport à OVH.
De très bon prix par rapport à la Suisse.
Et une excellente alternative au gafam
De très bon prix par rapport à la Suisse.
Et une excellente alternative au gafam
📅
-hidden- (Bob@y...)
😁 One of the best clients service I encounter in IT over the years. Always willing to help even in areas where they are not obligated to. Service itself is quite cheap for the quality offered. I'll recommend Infomaniak any day.
📅
-anonymous- (-no email-)
😁 Never had a problem! A very reliable infrastructure and they care A LOT for the environment.
- Hosting shared servers are very powerfull and my sites are very fast
- You can install nodeJS, mongoDB, Varnish, Redis, etc in one click on a private server
- Support is very kind and answers fast. Only very technical questions take longer to be answered.
Very happy with them!
- Hosting shared servers are very powerfull and my sites are very fast
- You can install nodeJS, mongoDB, Varnish, Redis, etc in one click on a private server
- Support is very kind and answers fast. Only very technical questions take longer to be answered.
Very happy with them!
📅
-anonymous- (-hidden-) / progresser-en-informatique.com
😁 I have been hosting my sites at infomaniak for over 10 years and I recommend this host without any hesitation. The products are constantly evolving and the support is really responsive and attentive.
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-anonymous- (-no email-)
😞 Unreliable services and support.
Even with the paid plan, I was not able to contact them to know why they blocked some features on my website on a Friday. The services are so slow they are barely usable.
Used to be okay, it is no longer the case.
Even with the paid plan, I was not able to contact them to know why they blocked some features on my website on a Friday. The services are so slow they are barely usable.
Used to be okay, it is no longer the case.
📅
-anonymous- (team@w...) / francetabs.com
😠 I've been a client for the past 10 years, and it used to be a very good service. But since 2015 when they launched their new console, it's getting worse and worse, especially their support. It was never exceptional, but at least they did their best to assist you. Now, not only they only offer a very limited support over the week-end (it's closed between 6PM Friday until to 7AM Monday), which is a no go. they claim to be on top of their game, but don't offer any support on week-ends (well, you can still submit an 'urgent' ticket, but don't expect an answer), seriously?
Here is a relevant example of their incompetence: we can't start node.js, which is available on our server. For some reason it generates an error. 10 days (!!) after our initial support request (we got the first reply after 48hours), they ask us to send them the command we use for the 3rd time! Not only that's the command they give in their FAQ, but how you start node.js anyway. And that's just one of the multiple [read more...]
Here is a relevant example of their incompetence: we can't start node.js, which is available on our server. For some reason it generates an error. 10 days (!!) after our initial support request (we got the first reply after 48hours), they ask us to send them the command we use for the 3rd time! Not only that's the command they give in their FAQ, but how you start node.js anyway. And that's just one of the multiple [read more...]
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-anonymous- (tatayoyo@p...) / objectif-terre.ch
😁 Hello, we are pleased to give a very positive opinion for the professionalism of infomaniak. Attentive to his clients and always ready to help us by having very pleasant advisors most of the time.
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-anonymous- (-hidden-) / barbara-photography.com
😁 The best quality/price ratio for high quality web hosting. The support is very available and efficient, the infrastructure is reliable and Infomaniak is constantly evolving its services without increasing its prices!
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freetz (freetz@h...) / darkboard.net
😠 Unprofessional Host
They have decided to suspend my account with informing me in advance on a friday at 4PM for reasons they cannot even justify (claiming a complain from Clean-MX which I have contacted and have denied this information).
They were unable to reply to my requests between 4 and 6PM because customer service was too busy and of course there is no support on weekend. This is not acceptable so don't host anything there excepted if it's not important or if you can accept unreliable hosting and just need cheap hosting.
They have decided to suspend my account with informing me in advance on a friday at 4PM for reasons they cannot even justify (claiming a complain from Clean-MX which I have contacted and have denied this information).
They were unable to reply to my requests between 4 and 6PM because customer service was too busy and of course there is no support on weekend. This is not acceptable so don't host anything there excepted if it's not important or if you can accept unreliable hosting and just need cheap hosting.
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albert quay (beachbreeze@l...) / joomla.com
😠 infomaniak.ch is abolsutely terrible.
I stummbled on their services while looking to host a client account. They seemed ok and I called ahead to make sure they weren't deadbeats. I paid for service and got my confirmation email, I wait a day or so and email back inquiring about the ftp info? They stated that since I was from the US i needed to scan my passport to prove my identification, mind you this is AFTER I paid for service. I checked and this request is very illegal.
Now its been a couple weeks and I'm still waiting for a refund. When I inquired about that, they flat out said " Sorry but we're on vacation and have a reduced staff, we'll take care of your refund when we return"...
I stummbled on their services while looking to host a client account. They seemed ok and I called ahead to make sure they weren't deadbeats. I paid for service and got my confirmation email, I wait a day or so and email back inquiring about the ftp info? They stated that since I was from the US i needed to scan my passport to prove my identification, mind you this is AFTER I paid for service. I checked and this request is very illegal.
Now its been a couple weeks and I'm still waiting for a refund. When I inquired about that, they flat out said " Sorry but we're on vacation and have a reduced staff, we'll take care of your refund when we return"...
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