48 user reviews; 0 support responses; 2 testimonials; 3 products, 0 promotions, 8 social accounts; 14,682 domains; 12,667 hosted domains, Alexa #50753; 📆 listed 2005 (#1037)
Homestead
10 Corporate Drive
Burlington , MA 01803
US
☎ Phone (602) 267-3600
📧 support@h... Website language(s): en-US
homestead.com is inactive, but is redirected to web.com
🏆 Alexa Rating50,753▲ 19,653👤 User Rating 🙌 Average 2.6out of 10 👉 Total reviews: 48 👍 Recommended by: 10 👎 Opposed: 38 🤝 Official responses: 0 💰 Price Range$ 7.99 - $ 62.99⏰ Support24x7 💳 Payment OptionsCredit / Debit / Prepaid Cards 🏆 SEO MOZ Authority91/79🔗 Links17,404,417
Profile completion status: Things done ✓ Company descriptions is fine ✓ Company address location is complete ✓ Company phone/fax is added ✓ Company Twitter and Facebook accounts are added ✓ "About page" URL or "Contact page" URLs are added ✓ Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added ✓ Products (plans) are added, but some are not updated from over 2 years Note: Add a promotion or coupon
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👪 Most Recent Customer Reviews
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-anonymous- (scoranda@m...)
⏳ Time Hosted: over 3 years
Global rating
😠Stay away from Homestead.com and Web.com! When they worked on their servers, I lost access to my business account and emails! This was terrible and made me lose business.
😠BEWARE!!! Your data one day might all vanish and all customer service will tell you is that it "was a glitch" and everything needs to be rebuilt from scratch. No backups at all??? Are you kidding me? You're a technology company! Not acceptable.
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-anonymous- (-hidden-) / lucysairbrush.com
⏳ Time Hosted: over 3 years
Global rating
😠I have been with Homestead for over 10 years. I have a few long term websites and several more short term projects. Over the years the product has just been left to rot in my opinion. The desktop version of the WYSWIG software is so outdated it will no longer load on my Windows 10. They have not (or barely) updated their template offerings, widgets or add on features. Now they are so far behind the times it really sucks. I need a more dynamic site, and Homestead just can't match the market. Well, they are losing my business, as big a pain as that will be I am moving all my accounts elsewhere. Too bad Homestead, say goodbye to my money and my recommendations. I'm giving them a 2 based solely on their previous experience.
Founded in 1996, Homestead is considered by many to be a top provider in terms of web building, marketing or web hosting. They have concluded partnerships with technology companies like Verizon and Google to help them design their products and services mainly produced for small businesses.
All the website building plans include user-friendly software, hundreds of customizable templates, royalty free images, as well as website statistics. They claim that there is no need for coding knowledge as they provide an easy-to-use interface.
The number of pages varies depending on the plan you choose (it can go from 5 to unlimited), and this is also the case for the number of sites (from 1 to unlimited). They also provide multiple add-ons from which customers can choose:
Email addresses (only for the Starter plan);
Personalized domain names (only for the Starter plan);
Online Store (except for the Starter plan);
SEO Services;
Marketing Tools;
Web listings;
💰 Price & Cost
The company offers good prices for their plans, although there are hosting providers that offer lower prices for similar configurations.
The advantage is that customers get a 30-day free trial to test their services and see whether these are suitable to their needs. They also claim that customers can cancel their contracts at any time as there is no commitment implied.
🏢 Data Center
The headquarters of the company are located in Burlington, Massachusetts.
✍️ Customer Support
Customers can contact tech support on phone, e-mail or social media platforms, like Twitter or Facebook. You can check out their YouTube channel for explanatory videos.
🎯 Conclusion
Homestead offers high quality website building services mainly oriented for small businesses. One great advantage with Homestead is that customers get a 30-day free trial to try out their services. Even if their prices are not the lowest in the industry and there is no live chat available, customers can enjoy professional services.
🌏 Server locations:
📢 Special pages
About us: https://www.homestead.com/about-us.html
Terms of Service: https://www.homestead.com/legal.html
features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0
Easy-to-use SiteBuilder software Included Hundreds of customizable templates Included 1.1 million royalty free images Included 30-day Free Trial Included
features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0
Website, domain name and email !
Easy-to-use SiteBuilder software Included Hundreds of customizable templates Included 1.1 million royalty free images Included 30-day Free Trial Included
Number of Pages 100 Number of Sites 3
Domains & [...] 🔗 Plan URL : https://www.homestead.com/pricing.html
features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0
Website, domain name and web listings !
Easy-to-use SiteBuilder software Included Hundreds of customizable templates Included 1.1 million royalty free images Included 30-day Free Trial Included
Number of Pages Unlimited Number of Sites [...] 🔗 Plan URL : https://www.homestead.com/pricing.html
$62.99/mo.
10 GB
500 GB
0
Contact information is managed by homestead.com representatives support@h..., admin@h... [login] Claim this business
I knew nothing about design a website, but with the help of the Homestead team, I have a great site. I have had to call many times, they are always helpful and give the help I need. They are polite, patient and know what they are talking about.
I knew nothing about design a website, but with the help of the Homestead team, I have a great site. I have had to call many times, they are always helpful and give the help I need. They are polite, patient and know what they are talking about.
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📋 Homestead News / Press release
Homestead Launches SearchLight - Web site creation software, e-commerce and online marketing solutions provider Homestead Technologies (homestead.com) announced on Thursday it has launched SearchLight (searchlight.homestead.com). The service provides users with an affordable and efficient way to deliver advertising to small business Web sites from over 20 different search engines, including Google, Yahoo, MSN, Ask.com and more. The service is available to both Homestead subscribers and small business owners who host their Web sites with other Web hosting providers. Homestead helps small business owners become successful online by making their Web sites appear more prominently and frequently within appropriate search [...]
Homestead Launches SiteBuilder Lite - Web site creation software provider Homestead Technologies (homestead.com) announced on Friday it has released its new SiteBuilder Lite, which is compatible with Mac OS X. SiteBuilder Lite enables small business owners to edit and update the frequently changing aspects of their Web sites. It can be used with Homestead QuickSites to build a professional small business Web site from scratch or with Homestead's advanced editor SiteBuilder. The modified version of Homestead's SiteBuilder offers 'DIY' or full-service Web site creation, hosting, marketing and e-commerce capabilities. "Homestead has created SiteBuilder Lite using AJAX, because it offers users a smoother, more immediate editing [...]
https://twitter.com/hswebsites Get a Site. Get Found. Get Customers! Follow us for tips and advice on growing your small business. Have a question? Just ask! Account started from October, 2012, having already 1234 tweets with 555 followers and 105 friends. Last activity on . See recent tweets:
- For those celebrating today, Happy Thanksgiving. https://t.co/xkIaPkutrY
- Get Google Workspace:https://homestead.com/~site/jws/GoogleWorkspace.action*First 30 days of Google Workspace Free. Once the 30 days are over,… https://twitter.com/i/web/status/1595079377708105728
- By now, you probably know the importance of using social media to promote your business during the holidays especia… https://twitter.com/i/web/status/1586009896029413377
https://www.facebook.com/HomesteadWebsites/ About: Get a Site. Get Found. Get Customers! Follow us for tips and advice on growing your small business. Have a question? Just ask! Homestead Websites account is having many likes, talking about them several people. Last activity on . Recent posts:
- It's International Week Of Happiness At Work. Here are some tips to help you get there:
- Why Use Website Builder? Well, it is #mobileresponsive #secure and #modern Try WebsiteBuilder Today! https://community.homestead.com/homestead/topics/why-should-i-change-to-homestead-websitebuilder
- September 22 was National Elephant Appreciation Day. Who wouldn't appreciate this adorable mammal? This beautiful image was captured by Homestead customer Amanda Nicholls. Take a look at her other pictures! amandanicholls.com
https://www.linkedin.com/company/12226/ Homestead Technologies is a Privately Held entity having 173 followers on LinkedIn and 51-200 employees, industry Internet.
https://www.youtube.com/user/homesteadwebsites
https://www.pinterest.com/hswebsites/
http://www.homestead.com/blog (RSS error) Blog added on March, 2014, with total 47 articles, Language en. See recent blogs summary posts:
- The Homesteader - vol 2 - Step into the light Let us all help you improve your site. Getting the opinion of your fellow Homesteaders can help a great deal. You could get some great ideas or learn some new tricks with ...
- The Homesteader - vol 1 - Great ideas are meant to be shared At Homestead, our goal is to help you build a home on the internet and succeed online. In order to achieve this, we introduce our monthly newsletter and the ...
- Email forwarding is bad! Don’t do it! Here's why - Are you forwarding email from your domain, to an external mail (like Outlook or Gmail) or your ISP's (like Comcast or Optonline) account? What appears to be a harmless function that allows you the ...
The quick stats of Homestead profile shows a note average of 2.6out of 10, counting 48 opinions. (few listed on the top of the page) As visitor you can rate this provider directly here! This company may be out of web hosting business!
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(4 = 8.33%)
(3 = 6.25%)
(3 = 6.25%)
(1 = 2.08%)
(37 = 77.08%)
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Wm A Lee Clarke III PC (walc@c...) / clarkelaw.com
⏳ Time Hosted: over 3 years
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😠Service Keeps Getting Worse My business web site has been hosted by Homestead.com for several years. The product and service keep getting worse, while the price goes up. Homestead.com truly seems not to care about customers.
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Linda (lindasuwc@y...) / woodencutouts.com
⏳ Time Hosted: under 1 month
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😠BEWARE! Signed up October 20, 2014-Ofcourse paid at that time. Closed account November 12th 2014. Reason for closing account - never can get through to anyone. Even when I do I am told I need to contact .....it's another department and have to wait all over again. BIGGEST ISSUE. My account continues to keep on getting deducted the monthly fee. They have now taken out two payments of approximately $78.00 each time. I would have tried to discuss this issue with them but hmmmm!!!! THAT'S RIGHT NEVER CAN REACH THEM! twice I timed it as to how long I was on hold the least amount of time was 21 minutes.
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jay conley (jayaconley@Y...) / yobonanza
⏳ Time Hosted: over 3 years
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😠i WANT OUT! I've BEEN WITH HS FOR LIKE 12 YEARS PLUS. I WANT OUT BUT CAN'T EVEN GET A HOLD OF ANYONE TO CANCEL MY ACCOUNT.
I'VE BEEN ON HOLD FOR 2 DAYS!
HORRIBLE, HORRIBLE NON-SERVICE.
I JUST WANT OUT!
I GUESS THE ONLY WAY TO DO IT IS TO COMMUNICATE WITH MY BANK ON CANCELLING THERE EXORBITANT FEES .
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Pam B (info@y...) / yourweddingstore.com
⏳ Time Hosted: 1 to 2 years
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😠Homestead Storefront STINKS!!!! Homestead has great salesmen and then nothing else. They recently switched to "big commerce" and have been absolutely no help on the website that they designed. Photos are missing, cart page doesn't work right, font color has been changed to just about the same color as the background page, and then customer service (after waiting over an hour) says its my responsibility!! Even though they built this website that cost me over $2,000.00!!!!!!!!!!!!!!!! BEWARE BEWARE BEWARE
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-anonymous- (-no email-)
⏳ Time Hosted: over 3 years
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😠Homestead desk top software is officially trash. I've been with homestead for 12 years now. Ever since it was sold over it just got worst. The desk top used to have improvements. Now every time I open it just crashes.
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cmw (wtf@c...) / nunya.com
⏳ Time Hosted: over 3 years
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😠NOTHING BUT A PAIN I started using intuit in 2009. Everything was fine at first. I went with site builder instead of simple store because simple store uses templates and is very limited for pics and text. Every year there are more problems. Constantly crashes when editing or publishing. I cant make changes or publish my main page. I don't know why and neither does customer support. Got a new computer with Windows 8, guess what, Intuit/Homestead doesn't support it!!! Recently my website email doesn't support Explorer. You have to use Google Chrome or Firefox!! What's up with that? Their Tech's must really SUCK because nothing is being fixed. Can't use windows 8??? Really??? Like they didn't know it was coming out??? I also think that customers using Win 8 can't view my site. My traffic is steadily going down. This is unacceptable!! This is my business and intuit is KILLING it. I want to change companies. Reading other reviews, I think I'm in for another headache. I wouldn't recommend this host to [read more...]
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Rob (dzine@e...) / robhilldesign.com
⏳ Time Hosted: over 3 years
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😁has served me well with multiple sites for years. I have the gold plan and get [...] I have several websites that I have hosted with homestead and I am on the gold plan. Have always received great customer service, never over charged and the services seem to be fair. I have been a homestead customer now for over 5 years. One thing that is very nice... the homestead interface is very simple to use. I have set-up two customers with sites, both of these site are managed daily for business use. Both companies are large with many products, and a large sales force that depends on the homestead website to show and provide customers with information on the products. I am happy with homestead!
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pauljen7 (pauljen77@h...) / khqn1480.com
⏳ Time Hosted: over 3 years
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😠Great softward & hosting, but full of bugs, snags, and problems I have both a SiteBuilder desktop account and a SiteBuilder-Plus account. Over the past 10-12 years I have had over 200 websites with Homestead/Intuit. Their hosting is not the issue. Homestead has had numerous problems with their proprietary SiteBuilder and SiteBuilder-Plus software and apparently they are not focused on fixing those issues. The software is user friendly, but full of snags and bugs.
Many of their tech support staff are outsourced and not well trained. I have had several of my websites down at the same time, and then wait days or weeks to have tech support address the issues. Due to their incompetence, I have lost several clients and am facing lawsuits by at least two clients because of their loss of revenue and/or clients.
And Homestead's email problems are legendary!
I love the user friendly web design software (SiteBuilder), but HATE the bugs that have been years in waiting for solutions. I have re-built websites in other programming languages, all [read more...]
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tina (tina.daly01@l...)
⏳ Time Hosted: under 1 month
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😠server unavailable just to let others know that I was trying to host a new site with homestead - they took all my details and credit card information - then when I tried to log in again ..all I get is server error and they have not sent any emails of acknowledgement..needless to say I will block any attempts of transactions or money debited.
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-anonymous- (dynamikes@h...)
⏳ Time Hosted: 1 to 2 years
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😠I was tricked into signing up in order to get a free iphone4s if I signed up. And if and when I receive my phone should start billing me after a trial of 2 free months. THEY STARTED BILLING ME IMMEDIATELY WITHOUT ANY iphone4s received! I NEVER USED their services never setup a website AND THEY BILLED FOR OVER A YEAR even A GREATER AMOUNT than offered in their advertisement!! i did not know they were billing me til recently! Never received any billing info never a receipt. When I asked for a refund they didnt even care to answer !!
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dynamikes (dynamikes@h...)
⏳ Time Hosted: 6 mo. to 1 year
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😠stay away from homestaed BIG SCAM I was tricked into signing up in order to get a free iphone4s if I signed up. And if and when I receive my phone should start billing me after a trial of 2 free months. THEY STARTED BILLING ME IMMEDIATELY WITHOUT ANY iphone4s received! I NEVER USED their services never setup a website AND THEY BILLED FOR OVER A YEAR even A GREATER AMOUNT than offered in their advertisement!! i did not know they were billing me til recently! When I asked for a refund they didnt even care to answer !!
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Emily Tack (eks54@y...) / ilovemoringa.com
⏳ Time Hosted: over 3 years
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😃Pleased with Homestead - frustrated with upgrades from Intuit I have had several domains - over 5 - with Homestead, for over 3 years. I absolutely loved the downloaded Homestead SiteBuilder program. Once Intuit took over, a lot of things changed. The new changes are not user-friendly, IMHO. Because I wanted to have the flexibility to take PayPal and major credit cards on my one Homestead website, I called them recently, to explore my options. At first, I was told I needed SimpleStore. Then, I found out that I could either take PayPal OR major credit cards with SimpleStore, but not both. I would not have upgraded. Next, I was put into the Intuit Storefront. What a nightmare! Storefront is horrible! Opted out.
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Carlos (carlosxaguirre@g...) / andersonleather.com
⏳ Time Hosted: 1 to 3 months
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😞Not Good If You're a Business If you're just making a website for fun to show friends and family, Homestead is great. But if you're a business, this is not your best option. Setmysite.com, 123triad.com, or Web.com are better options for showcasing products and services.
Homestead seems like it is today's version of GeoCities. It's hard to have your business taken seriously because the designs are so limited.
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Davey Sminson (greenbayfan13@h...)
⏳ Time Hosted: 3 to 6 months
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😠Homestead - not all it's cut out to be I was a platinum customer with Homestead paying $50 a month. I had pushed the design tools to their limits. There were things I wanted to add to my website that were apparently not possible with the site builder. I called customer service for assistance because the changes I wanted to make seemed pretty basic. After being on hold for 36 minutes, I talked to this guy with a thick Pakistani accent who essentially told me I was out of luck.
If you need something simple, Homestead is fine. But if you want something unique, you're much better off with Web.com or Set My Site. Homestead just didn't cut it. Limited functions, crappy customer services, and not worth the price. Use something else.
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m.still (m.jay.still@h...) / mjays
⏳ Time Hosted: under 1 month
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😠homestead.com scam Seems like an awesome idea free trial only $2NZD to set up .... until you cancel your free trial in the first month then you get charged $37.46NZD and now i have been charged again.... I want my money back homestead misleading people all over the world i'm quite happy to advertise that information everywhere for free....
😠completely dissatisfied with support and software I signed up with to update my business website and the sales person said it was easy online software. It is NOT. I have been working on my site for over a month now, the software will freeze, it won't do simple "new page" with the design I selected. Even Cory the last tech I spoke with couldn't figure out how to make the software work. BTW, I am on a Mac with DSL line and you would think this would be easy. I spent 5 hours one night, and then the software froze and I lost all the work even though I saved it each time I worked on a page. I want to cancel this and find someone who can really help.
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Susan Bennett (bennett12@o...)
⏳ Time Hosted: under 1 month
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😠Report Homestead scam to McAfee You can report being scammed by Homestead to McAfee so that the site will have a red cross placed against it to indicate the company/site cannot be trusted. When the Homestead listing appears, click on the green McAfee Site Advisor tick, then "view site report". From there you have the option of reporting a "bad shopping experience."
I'd really expect an attorney, particularly one with a company as large as ATT, to be articulate. If government authorities laugh at consumer complaints as this "ATT attorney" states, then that's all the more reason we need for the press to get involved.
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Karen Eades (kareneades@l...) / tylers spot
⏳ Time Hosted: under 1 month
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😠I have just gone into homestead.com to set up a website. i filled out all of the appropriate infomation including MY BANK CARD details and then tried to contact their support number which is the only number on their website written in 3places, so i rang the phone contact number and it replied back to me that the number has been disconnected. I am now panicing as i dont ACTUALLY KNOW WHO NOW HAS MY DETAILS OR WHAT THEY WILL USE THEM FOR,SO I AM IN SUCH A PANIC IT HAS MADE ME FEEL SICK FROM THE STRESS OF BEING NOW LEFT SO OPEN AND UNSAFE,NOT KNOWING.....WARNING! ! ! ! !to any1 READING THIS,TRY RINGING FIRST,YOU WONT HAVE ANYONE TO HELP YOU THEIR IF ANYTHING JUST HELPING THEMSELVES TO YOUR DETAILS AS THEY HAVE DONE TO ME....
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jenn (jenburck@g...)
⏳ Time Hosted: 3 to 6 months
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😁I had a website for a few months with this company. I canceled it b/c I decided now wasn't the time for starting my small business. To cancel I just FOLLOWED THEIR INSTRUCTIONS: Call with your site/account PIN# and that was that. You can't cancel by email- they plainly staet this. I think most of the frustrations being expressed on this forum is due to customers not following directions. It's not rocket science or Greek- you just have to read. I had 30 days at no charge, 3 months of payments (at the amount I agreed to pay). If you add on 3rd party vender options you must contact and cancel those services too... if you're not prepared to read and understand your terms of agreement before you signup for something then OF COURSE you're not going to be happy- but the blame will be in your court playa'. WORD.
😠AFTER CALLING WITH A PROBLEM ON MY HOMESTEAD SITE,I LET A REP TALK ME INTO USING THERE SEARCH LIGHT PRODUCT. COME TO FIND OUT,IT IS EVERYTHING THAT HE DID'NT EXPLAIN TO ME. CALLED TO CANCEL THE SERVICE AFTER BEING CHARGED TWO MONTH'S,CUSTOMER SERVICE REP. DREW WAS RUDE BEYOND ANYHTING I HAVE EVER EXPERIENCED. SAID THEY WOULD HAVE TO REVIEW MY PHONE CALL AND LET ME KNOW IF THEY CAN CANCEL THE SERVICE. WTF?
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newyorkdesign (s49ers16@y...)
⏳ Time Hosted: under 1 month
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😉The individuals on this board who complain about fraudulent charges on their cards as a result of Intuit Homestead are incredibly careless with their finances. If these individuals had read the terms of agreement before signing up they would understand these charges. When you input your credit card information and fail to do your research you must accept the full responsibility of your actions. The terms of agreement for this particular service clearly state, you get the first month free and then you will sustain charges after those first 30 days. You also must call to cancel your account. I am an attorney and the individuals who take time out to claim fraudulent charges and report Intuit/Homestead as frauds are pretty much laughed at in the legal community. Under Intuits corporate umbrella is not only Homestead, but also, QuickBooks, Turbo Tax and Quicken. These are companies that are trusted with taxes and payroll for small businesses. The individuals on this board that claim [read more...]
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Jane Dark (southerly@l...)
⏳ Time Hosted: under 1 month
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😠Those who are having their credit cards fraudently debited by Homestead/Intuit need to complain to the Federal Trade Commission if in the U.S. or econsumer.gov for cross-border complaints. If enough complaints are made then Homestead/Intuit will be investigated and prosecuted.
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Susan Bennett (bennett12@o...)
⏳ Time Hosted: under 1 month
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😠The Federal Trade Commission and Department of Justice have been asked to investigate Homestead. The CEO Justin Kitch has a blog for those of you who may wish to post comments to it, though of course he won't allow those comments to be posted, that's one way of getting through to him. http://ceounplugged.homestead.com/
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Susan Bennett (bennett12@o...)
⏳ Time Hosted: under 1 month
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😠I have the same experience of signing up for a supposedly free trial (which I never proceeded with much less got anywhere near the stage of building a website) only to have Homestead start debiting my credit card for a service I never received. They have no "contact" option on their website and refuse to allow you to cancel your account through their website. They also refuse to acknowledge or accept cancellations advised by email.
I have advised my bank that Homestead are fraudulently debiting credit cards without the permission of their owners and for services never received. I have also lodged a complaint with the Federal Trade Commission asking that Homestead is investigated. I urge others to do the same.
Having setting up a website myself recently I know that the bank has strict rules about best practice before they will grant a payment gateway. I think Homestead's bank also needs to be held to account for facilitating these practices. At the very least, their bank
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Davena Murray (davena@t...) / the advocate
⏳ Time Hosted: 6 mo. to 1 year
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😠Terrible company. I have rung them several times from NewZealand and asked them to stop my account. They assured me they have stopped it and I have the proof in an email but they kept taking out money from my account. The bank here says I now have to cancell my accounts and start new ones just because this company are fraugilant...I have never before had this much problems. You can not get online help either...Never sign up with them !!!!
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Judith Rainbrook (dragonpc@e...) / none
⏳ Time Hosted: under 1 month
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😠This is a scam. You sign up for the 30 day free trial and then they don't give you any way to cancel. I signed up to see what the service was like because I am helping a friend with their web site. I never created a web page. I responded to their initial email saying I did not want to use their service. I never received an email from them saying "OK, your free trial is over." And worse, you cannot cancel via the web. You HAVE to call them to cancel. That is ridiculous. Now I find I am being billed on my credit card for a site I am not using and never built. I have used Intuit's tax program and Quicken but now I think I need to find a different company as this type of marketing is just sleaze of the first order.
😃I started with Homestead three years ago knowing nothing. It has been a process. I have been able to do what I set out to do and build a storefront that gets people to visit my brick and mortar location. The few times I have called I feel I got good and full service even if I had to wait on the phone occaisionally. Definitely not a scam but I will now be looking into significant improvements and may or may not stick with Homestead. For me this was a very good decision to sign up.
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Patti Burkhart (skye2day@y...)
⏳ Time Hosted: 6 mo. to 1 year
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😠I started with the free trial. Then I forgot to cancel. I was charged $5 per month I never even set up with Homestead. I got to busy. I called after 4 months of paying $5.00 I was assured I was canceled. Well for the next 6 months I was still charged. I did not look over statements as they are usually right on. One day checking something I noticed they were still taking out money. I tried to call to no avail. I tried to log in to my account and could not do that. I could not locate anyone to cancel I canceled the debit card or they would still be taking the 5.00 per month I know it is only $5.00 but if I had it all back it would be $90.00 They are scams. I can get into them so be careful. Watch out for auction swipe that is really bad. I got my money back fast which was a miracle. $161.00 They really sock it to you in the misled come on. Someone is a great manipulative writer. Well Best wishes to all. There are wolves in cyberspace some waiting to devour the vulnerable. Hopefully [read more...]
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Tawny (tawnmaru@j...)
⏳ Time Hosted: under 1 month
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😠I started their FREE TRIAL, had to give a credit card to get it. Didn't like their service, cancelled within days through their website and via email. Got no reply.
Didn't hear from them until months later when I see they charged my card. I tried to call them about it.
Customer "service" is very hard to get ahold of. Called several times, waited. The service rep told me he couldn't help me, I had to email their billing department.
Emailed their billing department and still haven't heard back.
HOMESTEAD and INTUIT ARE SCAMMERS. Here's why: they won't let you cancel, even though they claim it's a FREE TRIAL. That's fraud plain and simple.
And you shouldn't have to call to cancel!
DO YOURSELF A FAVOR AND AVOID THESE COMPANIES!!
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Elise Q (thunderelise@a...) / kickassattitude.com
⏳ Time Hosted: 3 to 6 months
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😠What a bunch of jokers! Please stay clear of homestead.com I have been trying to get hold of them for 7 months to not avail. I was away and my credit card expired. When I tried to log in to add my new card, it would not let me in.
Not only did I loose my website and all the contents,text and effort put onto it, I now have to create a brand new website for my business.
You cannot get hold of them on the phone and they will NOT reply to any emails. I have sent emails every two days for the past 3 months and nothing!
Please stay clear and if you go with them, make sure you back up anything you put onto your website.
Do not expect any customer support.
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Seriously (seriously@g...)
⏳ Time Hosted: 1 to 2 years
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😃Homestead slack on customer service? Hang up and try again, everyone I have talked to has been awesome and helped me way beyond the 20 minute mark. This site is not a scam, it is great and the price for what you get is amazing. It is easy to use, easy to cancel and easy to up-date.
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-anonymous- (dgenterprises@c...)
⏳ Time Hosted: 1 to 3 months
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😠Hello, I was new to building a storefront and went with Intuit Homestead and regret it. There is ABSOLUTELY no customer support. You are totally on your own and SAID THAT TO ME. I called in because I had a lot questions, was on the phone with one gal for about 20 minutes and she just told me that she couldn't stay on the phone with me all day or hold my hand. That's is do it yourself program and I would have to figure it out on my own. I swear to you, those were her exact words. Never having done this before, can you guess how that made me fee.??? I told her, oh, thank you then and hung up. I felt ashamed because I'm just so stupid. Thank you Intuit! I few days later, I call again and was on the phone with a fella for just a few minutes and I'll be darned, if he didn't say the same thing. I managed to figure it out on my own without their help although it took me many times longer to get my store up and running, and of course, that meant lost sales, etc. The software is [read more...]
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John (-no email-)
⏳ Time Hosted: 6 mo. to 1 year
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😁After reading these reviews, I notice one common trend: people who are unhappy with services, or feel they were scammed almost always write reviews. People: if you can't get to a phone to cancel an account, it may mean you are lazy. If you sign up for an account, put your credit card information in, and then forget about it, expect to be charged. Scam? Hell no. Homestead/Intuit is a great company for the basic website user. Is this for someone who wants to make a site to make their millions? Probably not. Is it for someone who needs a basic site to promote their business? Yes! Homestead/Intuit is one of the few companies online today that you can call, and get real tech support for a product. Try building a site with HTML and getting tech support. Not going to happen. If you know how to use HTML code, then don't use Intuit/Homestaed if you don't want to. By all means, don't give their service a bad reputation just because you know the traditional means to make a website.
😠They offered a 30 day free trial and claimed that you can cancel anytime. But it won't let me log in to cancel my trial!! Everytime I log in it says server error. It's probably a scam!
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Dan Jones (dan@b...) / broncoparts4u.com
⏳ Time Hosted: 1 to 3 months
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😠With very few exceptions I have never had as frustrating business relationship as I have had with Homestead and Intuit in general.
I started with a web site hosted by another company for the last 10 years. After buying a Quickbooks product I was sold a lie.
I was sold the web site hosting service, web site design service, storefront and optimization service. All were supposed to be able to be integrated.
They can not be integrated after all, I find this out after months and months of work and thousands of dollars I paid them.
My online business traffic has fallen by 65% from what it was with the old web hosting service I was using. Homesteads SEO optimization system I overpaid for apparently does not work.
Their customer service, while polite, is a disaster. I get someone who knows what is going on maybe every third or forth try. On-Hold times have been anywhere from 15 min to over an hour. Transferred three-four times, cut off during a transfer etc..
Needless to
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Deirdre Hewitson | seastar@i...
⏳ Time Hosted: 2 to 3 years
Global rating
😠I have had deductions made from my bank account every month for two years now, despite not having made use of even the trial website. I simply took a look at the templates, didn't want to use any, and sent an email asking Homestead to not make any further deductions. I live in South Africa, and cannot phone a call centre in America to ask them to cancel a deduction, which they are doing manually each month, when a simple email should suffice. Surely they have made enough money from me, without providing any service of any kind at all, and we can call it quits now?
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Austin (austin@h...) / flyingdogpetsitting.com
⏳ Time Hosted: 1 to 3 months
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😠Their services is terrible. I would avoid them. I am trying to obtain an EPP code to transfer my site from them, but they will not change the code to not contain special characters.
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Emily Tack (eks54@y...)
⏳ Time Hosted: 2 to 3 years
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😁Well, at present, I have 5 websites built by me, and done completely through Homestead. Their customer support is EXCELLENT, their pricing is a bit steep, but it was marvelous for a "newbie" as I was years ago, to be able to get up and running fast and logically. I find their website builder to be easy to understand, fast, efficient, and user-friendly. Have never had any problems with them. Anything I did not understand was answered promptly, and on the first call. The only thing I'd like to see changed, is their pricing. Have been EXTREMELY pleased, and I have used other web hosts and sitebuilders. No complaints from me!
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eLLIE (TOODLES@T...)
⏳ Time Hosted: under 1 month
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😠i SET UP MY "FREE TRIAL" AND SHOULD HAVE KNOWN IT WAS A SCAM WHEN I HAD TO GIVE CC DETAILS. I AM IN EUROPE AND CANNOT CANCEL VIA EMAIL (THEY DONT TELL YOU THIS WHEN YOU SIGN UP!) I HAVE CALLED THEM 4 TIMES AND HAVE BEEN LEFT ON HOLD EVERY TIME - OVER 40 MINUTES EUROPE TO USA AND STILL NO ONE ANSWERS. STAY AWAY FROM THEM - THEY ARE A DISASTER - I CANT COMMENT ON CUSTOMER SUPPORT BECAUSE I HAVE NOT HAD THE OPPORTUNITY TO SPEAK TO SOMEONE.
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Pissed Consumer (homesteadsucks@y...)
⏳ Time Hosted: 1 to 3 months
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😠BEWARE of this overprices service claiming to be a leadin gprovider in ECOMMERCE SOLUTIONS. What a joke. You can't get a "decent" package under 20 bucks a month and by decent i mean the bare minnimum. What they do not tell you is for one, their "web builder" has NO SEO FEATURES at least for anyone interested in ranking in the search engines. Keywords and meta tags are it...no headers, no blog, no rss feed that works, the few times i have actually checked my own website from another location other than my home, it has been DOWN, this host is simply for those looking for a personal website. Furthermore, the 'customer service" is VERY rude, they don't know shit, and they assume all callers are morons and can't follow the b.s. If you challenge them to any sort of SEO-related questions, they get angry. THEY ARE VERY BEHIND IN TECHNOLOGY. STAY AWAY!
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Jeffrey Ludwig (jeff@l...)
⏳ Time Hosted: under 1 month
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😠I had a client who worked with Homestead. Their control panel was worthless. As a web designer, I'm used to actually uploading files via plain, good old FTP. They required me to jump through hoops, using their homebrewed website design application in order to upload files, and it was not easy for me to download website files from their servers.
Second, Homestead is extremely dishonest in its business dealings. My client lacked the foresight, when he decided to go with another web hosting company, to unlock his domain name and obtain the authorization code to transfer his domain. He defaulted on his monthly charge, and subsequently Homestead denied him access to his control panel (as they were well within their rights to do). However, they would not release his domain name which he has much invested in. They claimed to unlock the domain for transferral, and send not one but *three* authorization codes, all of which were rejected by Homestead when used. Not only this, but [read more...]
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Brad McBride (brad@v...)
⏳ Time Hosted: 3 to 6 months
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😉These folks try hard but are overpriced for what you get. There are no Frontpage extensions and they use SiteBuilder software, which I think is inferior IF you know HTML code (I do) . I have talked to knowledgeable folks at homestead and some not so bright customer reps too. Overall its not bad. Just kinda... average. The price is too high for what you get and there is an awful lot of 'upselling' going on. They assume most people are not hip to selling on the Internet and thats when they try to sell you packages you do not need. Lots of glitches in their Zimbra mail client also.
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Jim Cotty (jcmedical@g...)
⏳ Time Hosted: 1 to 3 months
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😠I set up my web site with Homestead, it was easy. I also got my domain name from them OK. I joined they Searchlight to get listed during a search but it has been a painful experiance. I have Email them a large number of times, changed my hit works, called, asked for someone to call me. When I signed up the SALESPERSON said someone would call me but never did.
Not worth the price.
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Steve Brown (tafsllc@e...)
⏳ Time Hosted: 3 to 6 months
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😠I found Homestead to be very difficult to navigate when setting up my web site store front. Product entries require jumping from page to page and re-entering all information, even when it is identical for all products.
The Help Center is slow to respond and usually the response is totally unrelated to the question asked.
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Mel Serflaten (dcnevada@y...)
⏳ Time Hosted: 3 to 6 months
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😃I use their 20.00 plan and plan on upgrading to their 49.99 plan. I have had no problems with them what so ever. I even got a call the next day welcoming me to the homestead family. I don't plan on going with anyone else and have recommended them many times to friends and family that are thinking about getting their own website.
🔝 Alternate top web hosting companies offering only "Website Builder" services!
Profile completion status: Things done ✓ Company descriptions is fine ✓ Company address location is complete ✓ Company phone/fax is added ✓ Company Twitter and Facebook accounts are added ✓ "About page" URL or "Contact page" URLs are added ✓ Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added ✓ Products (plans) are added, but some are not updated from over 2 years ✓ Promotions are added, but some are not updated from over 2 years
👤 User Rating 👉 Total Reviews: 11 🙌 Average Rating: 4.5 / 10 👍 Good Reviews: 4 👎 Bad Reviews: 7 👈 Official Responses: 0
Profile completion status: Things done ✓ Company descriptions is fine ✓ Company address location is complete ✓ Company phone/fax is added ✓ Company Twitter and Facebook accounts are added ✓ "About page" URL or "Contact page" URLs are added ✓ Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added ✓ Products (plans) are added, but some are not updated from over 2 years Note: Add a promotion or coupon
Profile completion status: Things done ✓ Company descriptions is fine ✓ Company address location is complete ✓ Company phone/fax is added ✓ Company Twitter and Facebook accounts are added ✓ "About page" URL or "Contact page" URLs are added ✓ Products (plans) are added, but some are not updated from over 2 years Note: Add a promotion or coupon
Things to do ✗ Forum, Blog/Announcements, Knowledgebase or FAQ URLs are missing
Profile completion status: Things done ✓ Company descriptions is fine ✓ Company address location is complete ✓ Company Twitter and Facebook accounts are added ✓ "About page" URL or "Contact page" URLs are added ✓ Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added ✓ Products (plans) are added, but some are not updated from over 2 years Note: Add a promotion or coupon
Things to do ✗ Company phone number/fax is missing
🔝 Alternate top web hosting companies in Massachusetts, United States
Profile completion status: Things done ✓ Company descriptions is fine ✓ Company address location is complete ✓ Company phone/fax is added ✓ Company Twitter and Facebook accounts are added ✓ "About page" URL or "Contact page" URLs are added ✓ Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added ✓ Products (plans) are added, but some are not updated from over 2 years Note: Add a promotion or coupon
👤 User Rating 👉 Total Reviews: 98 🙌 Average Rating: 5.6 / 10 👍 Good Reviews: 58 👎 Bad Reviews: 40 👈 Official Responses: 17
Profile completion status: Things done ✓ Company descriptions is fine ✓ Company address location is complete ✓ Company phone/fax is added ✓ Company Twitter and Facebook accounts are added ✓ "About page" URL or "Contact page" URLs are added ✓ Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added ✓ Products (plans) are added, but some are not updated from over 2 years Note: Add a promotion or coupon
👤 User Rating 👉 Total Reviews: 262 🙌 Average Rating: 5.1 / 10 👍 Good Reviews: 124 👎 Bad Reviews: 138 👈 Official Responses: 8
Profile completion status: Things done ✓ Company descriptions is fine ✓ Company address location is complete ✓ Company phone/fax is added ✓ Company Twitter and Facebook accounts are added ✓ "About page" URL or "Contact page" URLs are added ✓ Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added ✓ Products (plans) are added, but some are not updated from over 2 years Note: Add a promotion or coupon
👤 User Rating 👉 Total Reviews: 48 🙌 Average Rating: 2.4 / 10 👍 Good Reviews: 9 👎 Bad Reviews: 39 👈 Official Responses: 4
Profile completion status: Things done ✓ Company descriptions is fine ✓ Company address location is complete ✓ Company phone/fax is added ✓ Company Twitter and Facebook accounts are added ✓ "About page" URL or "Contact page" URLs are added ✓ Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added ✓ Products (plans) are added, but some are not updated from over 2 years Note: Add a promotion or coupon
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